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TruGuard

Roofing, Siding, Windows,

About us

Our mission is risk free home improvement. A quality outcome is the result of a rigorous process. TruGuard has designed, staffed, and implemented the most thorough and careful processes in the industry. From our initial call to the completion of your project, we have a process in place that will simplify your experience and make sure you’re happy with the renovation. Also, a TruGuard relationship doesn’t end when our crew leaves. Every TruGuard project comes with a manufacturer and workmanship warranty for peace of mind.

Business highlights

17 years of trusted experience

Services we offer

Roofing, Siding, Window, & Gutter Installation. Interior & Exterior Painting.

Services we don't offer

Handyman, Home Inspection, Interior Remodeling, Kitchen Renovation.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8225 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
3%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 176-200 of 225 reviews

John H.
10/2018
5.0
siding
  + -1 more
The work was excellent
Description of Work: We had siding on our dormers put backup and we had dormer molding replaced. Also we had siding around a window replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Hi [Member Name Removed], Thank you for the kind words. We're happy you're happy! Best, Jessica

Tom D.
04/2018
5.0
decks, egress windows, gutter cleaning, roofing, siding, house painters, interior painters
  + 5 more
Great on all counts
Description of Work: Rebuild back screened in porch, replaced roof, painted exterior and interior

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from TruGuard
Hi [Member Name Removed], We're so happy we got to do business with you again!!! We can't thank you enough for being such a loyal customer and an early advocate for our company. It's customers like you that have helped our business succeed and grow, especially in the early days. Thanks again for your continued loyalty! Best, Jessica

Shannon E.
02/2018
1.0
siding
  + -1 more
Did not use.
Description of Work: New siding on house

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0

$25,000

Jennifer S.
09/2017
5.0
roofing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
We very much appreciate the "A" grade feedback and hope we can be of service in the very near future. Please do not hesitate to reach and thanks again! Andy, TruGuard Customer Service Team 704-544-0455

Jonathan D.
06/2017
5.0
interior painters
  + -1 more
unknown
Description of Work: Truguard is one of the best companies I've worked with in Charlotte. Did what they said they would and were on time and thorough o.j. attention to detail. Well use again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from TruGuard
Thanks so much for the wonderful review and very kind words. We are thrilled that you find us to be one of the best companies in Charlotte and that you will be calling on us again in the future. Again, thanks so much for your business and we look forward to the next project! Andy, TruGuard Customer Service Team 704-544-0455

Allene D.
09/2016
5.0
replacement windows
  + -1 more
excellently
Description of Work: new window installation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jan W.
08/2016
5.0
roofing
  + -1 more
unknown
Description of Work: The workers from this siding company were skilled, very professional, and considerate on all levels. They kept me posted on a daily basis and addressing any concerns immediately. I highly recommend this company.
Rating CategoryRating out of 5
Yes, I recommend this pro

Augustin K.
08/2016
5.0
roofing
  + -1 more
I did not use them
Description of Work: I did not use them

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MELINDA Z.
06/2016
5.0
remodeling, siding, replacement windows, woodworking, house painters, doors
  + 4 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

05/2016
5.0
house painters
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jane B.
05/2016
5.0
roofing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

BEN A.
02/2016
5.0
interior painters
  + -1 more
unknown
Description of Work: Great job and their behavior was extremely professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jody M.
11/2015
5.0
roofing
  + -1 more
unknown
Description of Work: TruGuard was a very professional company. They did a great job replacing our roof, gutters and metal trim. My husband and I were very pleased with the work that was completed and the entire communication process. |I have even had to use them for a few smaller projects and they were always helpful and accommodating. |I would not hesitate to use them again in the future. You will NOT be disappointed with this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,950

Harold Y.
10/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Installed James Hardie home siding

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Elena F.
04/2012
5.0
interior painters
  + -1 more
These guys were terrific. Chris (the owner) personally came for the consultation, listened to me and what I was trying to accomplish, took all measurements and provided a speedy estimate. He knew I needed color suggestions, and what he recommended looks terrific on my walls. We met at the paint store, he provided me options, and then he personally spent a good hour mixing one color to get it to exactly the shade I wanted (I had seen it originally in a magazine and it didn't have a name). His crew was friendly, professionally, and amazingly quick and clean. They worked alone in the house while I was at work, and I had no concerns. There was zero damage or mess. The whole job (about 3,000 sq. ft with two-three coats in each room) took about 3-1/2 days. I'm a single woman, and they also took care of all of the heavy lifting, picture removing, etc. And the little touches (like remembering my sons' names when I hardly remember mentioning them) were the cherry on top. I will say they were NOT the lowest priced, but I absolutely believe they were hands down the highest value. I definitely recommend Center City.
Description of Work: I needed my entire interior home painted -- starting from Builder's White -- about 3,000 sq. feet. About 10 areas total, with 2-3 coats each. I also needed help with color suggestions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from TruGuard
Thank you very much for your wonderful and thorough review. Please let us know if there is anything else we can help you with. Our parent company TruGuard Construction Group is a fully licensed and insured general contractor in North and South Carolina and can handle all of your Remodeling, Roofing, Siding, Windows, and Painting needs.

Anthony B.
03/2012
5.0
doors, roofing
  + 0 more
The service was excellent. Their work was high quality.
Description of Work: They replaced my roof. They also replaced french doors as well as gutters. They repaired fascia/soffit. They replaced wood in our crawl space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAVID & LINDA P.
03/2012
5.0
roofing
  + -1 more
It turned out really good. They haven’t completely finished the job. They are supposed to come back and repair the gutter guards. Other than that everything has turned out well.
Description of Work: They removed and replaced asphalt shingles on our roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Meredith M.
02/2012
5.0
interior painters, house painters
  + 0 more
This experience was far better than any other company I have dealt with before. They offered suggestions for colors, textures, etc. They always arrived 5-10 minutes early. I felt like I trusted them fully. Their employees were incredibly knowledgeable and friendly. The owner, Chris, oversaw all of the work. He was always on site and always in communication with me regarding the process and scheduling conflicts. He exceeded all of my expectations. I would highly recommend Center City Painters to both residential and commercial individuals needing any paint work completed. Lastly, I would like to say that the completed paint work upgraded the look of our home. Now, it looks absolutely beautiful and we have gotten many compliments from our neighbors and friends. Also, Center City Painting is the only reputable company to go with in Charlotte.
Description of Work: They painted the entire interior and also did the exterior shutters of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Thank you very much for your review. Please let us know if you have any questions on the work performed. Our parent company TruGuard Construction Group is a fully licensed and insured general contractor in North and South Carolina and can help with any of your Remodeling, Roofing, Siding, Windows, or Painting needs.

Anthony D.
12/2011
5.0
roofing
  + -1 more
From start to finish the service was seemless. Jeff met with me and quickly provided an estimate. Lucas then worked with my insurance company to ensure that I would receive the maximum benifit. During the job, they noticed wood rot under the gutters, brought it to my attention and then provided an ecomic fix. They left the yard clean and free of debris. I plan on working with this company again.
Description of Work: Replace roof and gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,642

Anthony D.
11/2011
5.0
house painters, replacement windows
  + 0 more
an estimate was provided to remove the wood, replace with PVC product and paint. they were timely did great work. they found additional issues which they simply addressed without changing their estimate. would recommend them again
Description of Work: wood trim around window over front door has rotted. the fram needed to be removed and replaced with a PVC product

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$248.44

C PHILIP B.
09/2011
5.0
roofing
  + -1 more
It was a great experience. Tyler was extremely professional and helpful during the process. Lucas was very responsive in providing pricing alternatives. Their crew was punctual and they took extreme care to protect our landscaping and yard. They left our property very clean and orderly. We would definitely use TruGuard again for other projects.
Description of Work: TruGuard replaced our roof which had been damaged by hail.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

ELLEN AND TOM S.
06/2011
5.0
roofing
  + -1 more
Many of our neighbors has roof damage from hail. Our roof looked ok to us, but when our next door neighbor had his roof inspected, we decided to have ours checked too. Tyler checked it out and said we did have damage.. Although we did not have hail damage, the insurance inspector said there was wind damage on every surface. The whole job went great. Tyler was great to work with and handled getting all the necessary paperwork to the insurance company, as well as providing the documents we will need for a tax credit. The workers worked fast (even in the terrible heat) and cleaned up everything when they were done. The whole job went very smoothly from our point of view.
Description of Work: Replaced shingles and installed new ridge vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,900

Donna T.
06/2011
5.0
roofing
  + -1 more
After a recent storm, I decided to have our roof inspected to see if there had been any damage. They set up a time and inspected the roof and reported that their was both hail and wind damage. They were courteous, punctual with all of my contacts with the company as I worked through an insurance claim. The work was done timely by an extremely neat crew. Im very pleased with the results. Id suggest that you call them for any roofing need.
Description of Work: We had our old roof shingles removed and new ones installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

JAMES A.
05/2011
5.0
roofing
  + -1 more
They were true professionals. I was especially impressed with their concern for and attention to keeping the work area and grounds clean and neat. They were prompt, completed the job over two days, and left the grounds in immaculate condition. There was insurance coverage involved, and they worked seamlessly wit the insurance company both before and after the work was completed. Supervisors checked in with me several times over the course of two days to insure there were no issues and that I was satisfied with the on-going work. Overall, I would highly recommend this company for any roofing work you may need.
Description of Work: TruGuard replaced our roof that had been damamged by wind and hail.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Lucas A.
12/2010
5.0
house painters, interior painters
  + 0 more
Center City Painting was wonderful to deal with! I was referred to them by a Sherwin-Williams store, and the owner Chris answered the phone and was extermely easy to talk to. He visited my home and arrived right on time. The product knowledge was very impressive, as well as the attention to detail in the proposal. The work was done in an extremely efficient manner, and the crew could not have been more polite (they were even petting and playing with my dog.) Chris was on site every day, and inspected the project several times (it took only three days to finish everything! I would recommend Center City Painting to anyone looking for a reasonable, professional, excellent paint company.
Description of Work: Center City Painting painted the interior of my home - removed popcorn ceiling, walls, trim, and doors. They also painted the trim and doors on the exterior of my home- replacing some boards as well as priming and painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Contact information

131 Matthews Station St Ste 2A, Matthews, NC 28105

http://www.truguardconstruction.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:30 PM
Tuesday:
8:30 AM - 7:30 PM
Wednesday:
8:30 AM - 7:30 PM
Thursday:
8:30 AM - 7:30 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 3:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
75081
Trade License Locale
NC
Trade License Authority
North Carolina: General Contractors
Trade License Expiration
12/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Siding,
Windows,
Gutters,
Cabinet Refacing and Refinishing,
Flooring Sales and Installation

FAQ

TruGuard is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 7:30 PM

Tuesday: 8:30 AM - 7:30 PM

Wednesday: 8:30 AM - 7:30 PM

Thursday: 8:30 AM - 7:30 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 3:00 PM

TruGuard accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, TruGuard offers free project estimates.
No, TruGuard does not offer eco-friendly accreditations.
No, TruGuard does not offer a senior discount.
No, TruGuard does not offer emergency services.
Yes, TruGuard offers warranties.
TruGuard offers the following services: Roofing, Siding, Window, & Gutter Installation. Interior & Exterior Painting.
Handyman, Home Inspection, Interior Remodeling, Kitchen Renovation.

Contact information

131 Matthews Station St Ste 2A, Matthews, NC 28105

http://www.truguardconstruction.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:30 PM
Tuesday:
8:30 AM - 7:30 PM
Wednesday:
8:30 AM - 7:30 PM
Thursday:
8:30 AM - 7:30 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 3:00 PM