Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

TruGuard

Roofing, Siding, Windows,

About us

Our mission is risk free home improvement. A quality outcome is the result of a rigorous process. TruGuard has designed, staffed, and implemented the most thorough and careful processes in the industry. From our initial call to the completion of your project, we have a process in place that will simplify your experience and make sure you’re happy with the renovation. Also, a TruGuard relationship doesn’t end when our crew leaves. Every TruGuard project comes with a manufacturer and workmanship warranty for peace of mind.

Business highlights

17 years of trusted experience

Services we offer

Roofing, Siding, Window, & Gutter Installation. Interior & Exterior Painting.

Services we don't offer

Handyman, Home Inspection, Interior Remodeling, Kitchen Renovation.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8225 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
3%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 151-175 of 225 reviews

JUDY K.
12/2012
5.0
roofing
  + -1 more
Excellent. From beginning to end this was an excellent experience.
Description of Work: We had a roof leak. It was caused by a loose boot. I bought the Angie's List special for $199.00. The owners themselves actually came out, diagnosed and repaired the loose boot. They were professional and did excellent work. The Angie's List special just happen to be a bonus. They also found some missing shingles on the peak of the roof and replaced them. They took picutres of the loose boot and missing shingles to show me work that needed to be done and also took pictures of the repairs made. Later they emailed the pictures and description of work to me. To me their service went above and beyond what I ever expected. They wanted the repairs to be done right and the customer happy. I can't say enough about this company. Extremely impressive. Would not hesitate in the least to call them for future needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from TruGuard
Thanks very much for the great review! Roof repairs are a very small portion of what we do but it is our mission to provide the same high level of customer service in all segments of our business. We are a fully licensed and insured general contractor in North and South Carolina and specialize in Remodeling, Roofing, Siding, Windows, and Painting. Thanks again and please let us know if there is anything else we can do for you.

THOMAS S.
12/2012
5.0
roofing
  + -1 more
I had several shingles that needed fixing or replaced. I called them for an estimate, and they came out very quickly to examine the roof. I had several extra shingles in my garage, so they fixed everything during the visit and examined my roof for other damage (thankfully there was none). Very responsive and professional.
Description of Work: I had several loose or missing shingles on my roof that they fixed/replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from TruGuard
Thanks very much for the great review! Please let us know if there is anything else we can do for you.

michael A.
12/2012
5.0
roofing
  + -1 more
Work was done in alloted time and was correctly done. I would do business in the future and highly recommend to anybody.
Description of Work: Workers arrived on time as scheduled. They asked me some questions about the roof and even took the time to look at home inspection report. They conducted a roof inspection and conducted repairs in the alloted time. The major issue was that I had a leak in the roof over the bathroom. They fixed it right up on the first try. Excellent company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from TruGuard
Thanks very much for the great review! Please let us know if there is anything else we can do for you.

Carol D.
12/2012
5.0
roofing
  + -1 more
A little slow getting an appt. probably because they are so busy. Pleased with job done.
Description of Work: Cleaned gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from TruGuard
Thank you for your review. Sorry for the delay in setting your appointment. Back in February we were very busy on some bigger remodeling projects, so our smaller jobs were booked a couple of weeks out. We have resolved any scheduling issues by growing our labor force. Please let us know if there is anything else we can do for you.

Jason G.
12/2012
5.0
roofing
  + -1 more
It went well. Was able to coordinate the job while not having to stay at home the entire time. Very professional.
Description of Work: Checkde for holes in roof and patched any found. Also consulted on a potential leak. Whiel up on the roof, tehy also took down a solar powered light rixture for free.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you for your review. If you have any questions regarding the repair, feel free to reach back out to us at any time.

Jay W.
12/2012
5.0
home remodeling
  + -1 more
We were having a mysterious moisture problem in our kitchen. They diagnosed the issue and made a recommendation. In addition we wanted a new granite counter top. They helped us with the selection of the granite. They were prompt for all appointments and the work was done with professionalism. We are very pleased with the result, and the moisture issue was also taken care of.
Description of Work: Granite counter top in the kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from TruGuard
Thank you very much. We hope you're happy with your new counter tops and please let us know if you have any questions.

Woody C.
11/2012
5.0
roofing
  + -1 more
I purchased an Angie's list special that was for 2 hours of roof maintenance to remedy some issues raised by the home inspector. James was right on time (actually a bit early). He took the time to explain deficiencies that he found and how he was going to address them. He fixed all the things that were noted on the inspection and cleaned up everything.
Description of Work: Roof maintenance that included inspection and repair of loose shingle, nail pops, missing caulk/mastic, fixing flashing etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from TruGuard
Thank you very much! James said you were a pleasure to work with and we look forward to helping you with any future Remodeling, Roofing, Siding, Windows, or Painting needs.

Steve C.
11/2012
4.0
roofing
  + -1 more
They arrived on time, performed the repairs, gave me some sales literature and left. I think the owner actually did the work. I didn't have any leaks before or after the performed the work. I only gave them a "4" because it was a small job. I will say that if I ever need more significant work done, I will invite them to bid.
Description of Work: Hired them via an Angie's list Big Deal to perform a roof inspection and fix broken shingles.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you very much! Although this was a small job, we are capable of handling any Remodeling, Roofing, Siding, Window, or Painting job. We are a fully licensed and insured general contractor in North and South Carolina. Thanks again for your review and please let us know if there is anything else we can do for you.

Kim B.
11/2012
5.0
roofing
  + -1 more
Work done on time as specified. Would definately use again. Saved me putting on a new roof for now.
Description of Work: RIdge vent shingles replaced and patch work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from TruGuard
Thanks very much. We appreciate the business and are looking forward to working with you again on any of your Remodeling, Roofing, Sinding,Windows, or Painting needs.

DOROTHY W.
11/2012
5.0
house painters, roofing, gutter repair
  + 1 more
The experience was good overall. At the time, all of the subcontractors were working under a supervisor named Jeff Conger. We were having our roof and gutters replaced, along with the painting done in stages over a couple a couple of months. Initially, he let us know he'd stay with us until we were satisfied. He also let us know that he was the person to contact. That did happen, and I was very pleased with that. Anytime we needed to get in touch with him, he responded in a very prompt and professional manner. He made sure everything was right and that we were satisfied! They were also able to stay within our budget.
Description of Work: We worked with quite a few subcontractors for roof & gutter replacement along with exterior painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Thank you very much for such a wonderful review. We are thrilled to hear that you are happy with your project and are looking forward to working with you again.

ANTHONY M.
11/2012
5.0
interior painters
  + -1 more
They do a great work! They’re extremely professional, did what they said they were going to do, and their price was reasonable. I’m very happy with their services.
Description of Work: They did interior painting, including the entire downstairs and some hallways. We’re going to have the upstairs painted soon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Thanks very much! Please let us know if there is anything else we can do for you.

James A.
11/2012
5.0
roofing
  + -1 more
Christian Moon was my contact person for the job. He is dependable, trustworthy, and exceptionally pleasant and empathetic. Christian is not pushy and his demeanor in all cases is to please the customer. His crew did a fantastic job in the prep, installation and cleanup following the installment of our roof, Christian walked us through the entire project and is absolutely a first class act. I have total confidence in Christian and I recommended him to a neighbor who inquired about replacing their roof. We are totally pleased with the service and the superior work of this company and their impressive management team and their knowledgeable and talented crew.
Description of Work: Replaced roof with an upgraded product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from TruGuard
Thank you very much for such a great review! As you alluded to, TruGuard Construction's #1 priority is customer service. We're not happy until you are 100% satisfied with the job. We don't use hard sell tactics or pushy sales people. Christian oversees the Exteriors division of TruGuard and will always be here should you need him. Thanks again and we are looking forward to working with you again on your future remodeling, roofing, windows, siding, or painting projects.

Li Z.
10/2012
5.0
roofing
  + -1 more
The service was pretty good overall.
Description of Work: I purchased a Big Deal for roof maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Thanks very much for your glowing review! Please let us know if if you have any other questions.

myra F.
10/2012
5.0
roofing
  + -1 more
they called ne as soon as I bought the service. They came on time and did a very professional job
Description of Work: checked the roof for problems and sealed around fireplace and pipes

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you very much! Please let us know if there is anything else we can do for you.

VICTOR K.
10/2012
5.0
roofing
  + -1 more
On time efficient and honest in repairs and estimates
Description of Work: Angies List Big Deal Basic roof inspection and routine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you very much for the review! Please let us know if there is anything else we can do.

ilhan E.
08/2012
5.0
roof cleaning, roofing
  + 0 more
It well pretty well I think. They assured us there wasn't any issues with our roof. Scheduling, and service was excellent.
Description of Work: They showed up on time, and did an inspection. They only spend 20-30 mins total, and said caulked up around the chimney.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you very much for your glowing review! I understand your concern about the time spent on your roof. We made sure to accommodate your schedule and sent out Jeff and Christine on Saturday morning. Preventative maintenance on a house of your size should take around an hour with one person. Being that there were two people, logically, this time can be cut in half. With that said, your satisfaction is 100% guaranteed. If for some reason you have any issue in the future related to something we may have missed, please contact us immediately and we'll be more than happy to come back out free of charge. Thanks again for your business and we look forward to working with you again in the future.

Karen F.
08/2012
5.0
woodworking, interior painters
  + 0 more
They are outstanding and give first class service.
Description of Work: I used TruGuard Painting (Formerly Center City Painting) for custom interior painting as well as building and installing crown molding and raised panels. This company also built a fireplace mantle and did a lot of high end millwork.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from TruGuard
Thanks very much for your thorough review. Customer service is our #1 priority and we'll always ensure the customers satisfaction. Thanks again and please keep our parent company, TruGuard Construction Group, in mind for any Remodeling, Roofing, Siding, Windows, or Handyman services.

Jerr J.
08/2012
5.0
gutter cleaning, roofing
  + 0 more
Jeff Conger did a great job, great personal service and I would use them again. The value is excellent.
Description of Work: I hired this company to repair a shingle and leak on my roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruGuard
Thanks and we agree, Jeff is great to work with. Please let us know if there is anything else we can do for you.

Harold S.
07/2012
5.0
interior painters
  + -1 more
Truguard painting was easy to work with. They were available for an estimate promptly and their director of Business Development, Chris, was very personable and upfront about the difficulties in touching up old paint. They were able to start work within a couple days of the estimate. They were very professional, neat and clean. The touch-ups are well-matched and not noticeably different from the original paint. Of note, painting was delayed one day because of scheduling issues on their end however they were quick to notify us and rescheduled the very next day. We received estimates from other companies on Angie's list however Truguard gave us a lower estimate and were the most responsive and personable. We would use their services again.
Description of Work: Painting of one room and touch-ups in common areas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from TruGuard
Thanks very much for your review. Although rare, sometimes issues do occur and we will always do our best to remedy the situation. Customer service is our #1 priority and we'll always ensure the customers satisfaction. Thanks again and please keep our parent company, TruGuard Construction Group, in mind for any Remodeling, Roofing, Siding, Windows, or Handyman services.

Andrea R.
07/2012
5.0
roofing
  + -1 more
We had had a roof leak and another company come and look at it. They had informed us we needed a few maintenance items and quoted us almost $400, so when I saw the deal on Angies List I decided to try out this company to get the maintenance done. I am so glad I did. When they got to the house (a few minutes early even) they immediately handed me a folder that included their insurance and bonding information, it was a comfort to have that. Then they got to work right away and really didn't disturb me until they were done. I had asked them to put a vent cover back up as well (on the side of the house- but so far up I didnt have a ladder to reach) and they did and even put some sealant around so it wouldn't come off so easily. They let me know my roof was in good shape and what they had done (caulking spots for reinforcement mainly) and that what the other company had told me just wasn't the case and that a small amount of caulk fixed that problem. I was pleased to hear it and glad I used this company, I will continue to use them in the future needs for maintainence and my roof.
Description of Work: Roof Maintenance/Inspection- Angies List Deal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from TruGuard
Thanks very much and we are glad we could be of assistance.

Matthew P.
06/2012
5.0
roofing
  + -1 more
Great experience. They responded promptly, scheduled the appointment easily, showed up on time, performed the work as planned, cleaned up afterwords and all in all were very professional. Will definately look to use them again in the future.
Description of Work: I purchased the big deal which included an inspection, annual maintenance package with sealing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you and we look forward to working with you again!

Jane M.
05/2012
5.0
roofing
  + -1 more
The first time I contacted TruGuard I made a note on my Angie's List coupon, "Nice people!". This company has been the most dependable, punctual, and professional company I have ever dealt with. Two representatives, Christian and Jeff, arrived at my home the first time to measure and give me an estimate for a new roof. They were professional, prepared to show me materials, and answer my many questions. Since my insurance company had set a deadline for the work to be completed, I was concerned that I /we wouldn't be able to meet it. They gave me their best price, and were very accommodating about scheduling the work. Joe, who works in the office, responded quickly every time I had a question. A work crew arrived early and completed the job in one day. The company owner came by. The workers removed all debris before they left. The next day Christian returned to do a final inspection and make sure all nails and materials were disposed of. A good company will give an estimate and perform the job well. A great company stands by their committment to satisfy their customer, even after the job is done. We had an unforeseen and unavoidable issue with my air conditioner. TruGuard couldn't have been more concerned and cooperative in seeing that the air conditioner was repaired. This is what impressed me the most. They could've argued, stalled, walked away. They didn't. They were more concerned than I was. Without a doubt, I would recommend them any time to anyone.
Description of Work: I found myself in the awful situation of having to install a new roof, to satisfy a new insurance company's demands. I didn't know who to call, so I went to Angie's List and found several companies with A ratings. Among them, I selected TruGuard because somehow they seemed like the right people. They removed the old roofing and installed a beautiful new roof. My neighbor called to say she thought the house looked beautiful. They cleaned up every last bit of debris, and couldn't have been more professional and accommodating. I'm really happy about my home's new appearance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from TruGuard
Thank you so much Member! You were an absolute pleasure to work for. It must feel really great to get such a wonderful compliment from your neighbor. As you know, we specialize in remodeling, roofing, siding, painting, and windows, so please let us know if we could be of any assistance in the future. Thanks again for such a great review and if you have any questions or concerns, the doors always open! :)

Christopher L.
05/2012
5.0
gutter cleaning, roofing
  + 0 more
The company was a pleasure to work with and maintained great communication. They showed great patience and flexibility with our miscommunication. They only needed about 10-20 shingles for the repair and I bought an entire bundle from Lowe's. I should have asked them to leave the leftover shingles behind.
Description of Work: I was contacted and an appointment was promptly scheduled after purchasing an Angie's List deal. The crew came out when they said they would, but there was a miscommunication about who would provide replacement shingles. The crew cleaned the gutters and trimmed a limb (that had knocked the shingles off) and asked that we call them when we've purchased the replacement shingles. After buying the shingles from Lowe's the next day, they were back out to complete the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thank you very much! For the small miss-communication and absence of left-over shingles, we will not be invoicing you for the gutter cleaning we performed. I hope this will suffice and thank you again for your business and the glowing review.

CHARLES B.
05/2012
5.0
roofing
  + -1 more
TruGuard provided a very reasonably priced service - an inspection of the roof and seams, joints, etc. They repaired a few loose shingles, cauled around vents and flashing, and inspected the roof for any issues. It was a great preventative maintenance service.
Description of Work: Roof inspection, repair, and caulking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TruGuard
Thanks very much and please let us know if you have any questions on the repair!

Nancy M.
04/2012
5.0
roofing
  + -1 more
I used an Angie's List special deal for this project. The person who came out was very professional and the job was worth the money. He was very responsive and came out within a week to do the job; the technician came 30 minutes early. I will use them again in the future.
Description of Work: I used TruGuard Construction Group to replace some shingles on my roof that had blown off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from TruGuard
Thanks very much for the great review! Please let us know if there is anything else you need.

Contact information

131 Matthews Station St Ste 2A, Matthews, NC 28105

http://www.truguardconstruction.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:30 PM
Tuesday:
8:30 AM - 7:30 PM
Wednesday:
8:30 AM - 7:30 PM
Thursday:
8:30 AM - 7:30 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 3:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
75081
Trade License Locale
NC
Trade License Authority
North Carolina: General Contractors
Trade License Expiration
12/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Siding,
Windows,
Gutters,
Cabinet Refacing and Refinishing,
Flooring Sales and Installation

FAQ

TruGuard is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 7:30 PM

Tuesday: 8:30 AM - 7:30 PM

Wednesday: 8:30 AM - 7:30 PM

Thursday: 8:30 AM - 7:30 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 3:00 PM

TruGuard accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, TruGuard offers free project estimates.
No, TruGuard does not offer eco-friendly accreditations.
No, TruGuard does not offer a senior discount.
No, TruGuard does not offer emergency services.
Yes, TruGuard offers warranties.
TruGuard offers the following services: Roofing, Siding, Window, & Gutter Installation. Interior & Exterior Painting.
Handyman, Home Inspection, Interior Remodeling, Kitchen Renovation.

Contact information

131 Matthews Station St Ste 2A, Matthews, NC 28105

http://www.truguardconstruction.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 7:30 PM
Tuesday:
8:30 AM - 7:30 PM
Wednesday:
8:30 AM - 7:30 PM
Thursday:
8:30 AM - 7:30 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 3:00 PM