TLC-The Landscape Company

JOHN THE OWNER OF THE COMPANY CAME TO MY HOUSE RINGING THE DOORBELL LOOKING TO GET MY BUSINESS, I ANSWERED HIM ON DOORBELL CAMERA AND TOLD HIM NO THANKS, HE WALKED AWAY STATING "WELL YOU NEED TO GET IT CUT" HE WAS VERY RUDE. I GOT HIS PHONE # OFF HIS SHIRT AND GAVE HIM A CALL AND TOLD HIM HE WAS VERY RUDE, AND THAT I WAS GOING TO LEAVE A REVIEW ON HIS ATTITUDE, HE THEN THREATENED ME TO WATCH OUT FOR MYSELF IN THE FUTURE. I LEAVE THIS REVIEW HERE SO YOU KNOW WHO YOU ARE DEALING WITH AND TO HAVE IN CASE HE DECIDES TO DO SOMETHING ELSE IN THE FUTURE.

Recently had him come out for landscaping and tree removal. The job was clear brush, lay mulch, aerate/seed, and remove tree. We talked, he took notes and then measurements. His measurements came up very short and he didn’t take note of what was said in our conversation. I wanted mulch to cover everything with as little maintenance in shrubs as possible. He is willing to fix mistakes he made as long as you pay the extra. He used two differrent colors in the mulch so I have patches of dark brown /black in my brown mulch. Overall the job was completed with a shortage in the mulch and the edging all of which he measured. At that point I gave up because it was going to be more cost/labor to fix his mistakes. I’ll just go to Lowe’s and get more mulch and spread it myself to finish the job. As for the darker colors in the mulch, they’ll eventually fade.

John breached the contract by committing to service our property and then coming back a few months later after he had done a terrible job maintaining it, claiming he needed more money each month and could not continue under the contract he committed to. Utterly ridiculous that he came back asking for more money while plainly performing a terrible job at what he was paid to do even after we gave him multiple chances to redeem himself at and at his request at times. We entered a yearly contract which contained equal monthly payments. We paid him for an initial cleanup which took several attempts because of the sloppy job that was being performed. We then paid for Maintence during the month of December at over 200 for coming out 2x and blowing some leaves around my yard. The month of January was another dumpster fire. I contacted John several times after they supposedly came out in which I notified him on the sloppy appearance of the property upon their departure. In the end, John breached the contract by doing a sloppy job and then notifying us that he would not fulfill his contract and wanted to raise the price on another one. We notified him that a fair resolution at that point would be to not pay for January due to their non performance during the month and the fact that they would not be coming back during the summer which is when the more frequent visits would have balanced out the winter monthly charges. John has since continued to harass us with rambling incoherent communication and demands which in my opinion sounds like someone who is inebriated when he communicates at times considering his abrupt and garbled, caustic tone. John comes off as emotionally unstable and unpredictable due to the nature of his interactions with us. Even in previous communications he responded to the our complaints about the level of service in the past with extreme defensiveness but then will seem contrite at times and admit that the work that was done was unacceptable. I honestly just want him to go away and leave my family alone and stop harassing us. This company is a nightmare to deal with and honestly not sure what to expect from him next. I am considering my options at this point to encourage him to stop the harassment.

John the owner and his assistant Louis did all the work. They demolished and disposed the original wall. Then dug the footing for the new wall . Filled this with gravel and installed a french drain. The wall and the stairs were built. They spent approximately 8 working days. They worked around the wet weather and were communicative about the downtime necessary for some drying time. John and Louis are meticulous and took pride in their work. john has followed up to make sure no unforeseen issues have come up since the job completion. I would use them again.

Not well. I had a beautiful lush lawn to start with. I am an absentee property owner, so I was clear in my instructions that I needed complete care and to communicate with me whenever we needed to change our watering settings AND to keep the gates closed in our fenced in section because we had a young puppy. They communicated only once about the lawn watering (they told us we watered the yard too much and for us to cut back, which we did). They did cut, trim and blow the yard weekly. No complaints with that. However, the yard became over run by weeds; brown patch took out too much of the yard, despite my pleas to treat the yard earlier than they finally treated the yard; the grass started to die because of lack of watering (per their instructions); and despite many complaints, they repeatedly left the fence gate open. Finally, I told them if they did it again, I would have to terminate their services. They did and I did. When I told them I was terminating them, I also told them of all of the other issues I was having with the lack of complete lawn care I was receiving. He acted as if this was a surprise despite the fact he knew I was an absentee owner and their person should have reported the lawn and landscaping issues to him weekly (obviously not since he seemed surprised at all of the issues I was having and that I was not happy). When he came over to personally look at my yard at my request, he also mentioned my roses had a virus. When were they planning on telling me this and more importantly, do something about it. Apparently, if he didn't personally come over, my roses would have died because the guy servicing my yard clearly didn't see that issue. There were other more minor issues, but basically, you get the point. And to have the right to terminate the contract with them despite what I considered less than complete lawn and landscaping care, I have to pay a $140 termination fee (the normal amount is one month's service which was $285) for no service provided. Bottom line, they were significantly more expensive than my previous lawn care company and delivered much poorer quality work. I would not hire them again nor can I give them a better evaluation. I relied and trusted on them to be my eyes on my lawn and landscaping. Instead, I feel taken advantage of since I could not supervise their work being gone so much.

Has not ended well. Refused to pay for work not done to my satisfaction. Owner never responded to my request to come to my home and view work quality until 2 years later sent an invoice. I feel the owner and work crew took advantage of me. I am.a senior female. Updated 2/7/2019: In conclusion, not only threaten me in in reply below “sueing” and called me a name that offended me on the phone. 3 collection agencies and an Attorney, so harassment continues. The attorney sent an invoice provided by owner that was fabricated and false. Owner advertised on his business website he is BBB accredited. I also sent a complaint to BBB. This owner has not been accredited by BBB ever. This is false advertising. Use the company at your own risk. I have contacted the NC Attorney General because of his devious work practice involving a senior.

They did a very good job. John Troeschel is the owner and his work ethic is something you don't see a lot these days. He stands behind his work and is very responsive to any requests I have made. Lewis also worked with him and worked very hard as well. I would highly recommend them to anyone and I will absolutely use them again.

Very well, very punctual in arrival, worked timely, offered suggestions, professional.

They were a no-show due to exquipment failure, but did not contact me, I had to contact them. They did show up the second day as scheduled.

Excellent communication. Have not hired because of distance. My job would likely not be enough for them to come out to where I am, but I would definitely consider for larger project of over $4000. That is what John had said would be the minimum for them to come out to Tega Cay.

Prompt, well priced and did a good job

REPOSTED SINCE MARCH TO ADD PHOTOS..... Not good. We received a few quotes, but liked John very much, so decided to have him do the work. Unfortunately for all of us, he had never done this type of stonework before. We first authorized him to proceed in late Sept. Called him in October, but he was having difficulty getting and keeping an assistant (the stones are VERY heavy). He promised to call me a day before he starts work. But, in early December, I get a call saying he'll be there that day. What? I'm at work. Calls back and forth, but finally the steps were PARTIALLY done just before Christmas. Again, there were assistant issues and other things (steps weren't level, trailer breakdown, we went on vacation, etc) that occurred to delay things until late January. He couldn't fix the unevenness of the steps since he had already completed pouring the concrete behind them. Unfortunately, we now have to find someone else to fix our steps since they are difficult to walk on. The second photo shows the new stone steps from above and shows how they are unevenly spaced.

The work was done efficiently and well. The guys working were great communicators, super nice, and very responsive to feedback when we wanted the shrubs even shorter.

Great. John got back to me the next day after I emailed for a price quote late at night. Because I was on a tight time frame, he arrived that very day, talked me through what he would do and trimmed and cleaned up right away. I like that he has a horticulture degree and understood my desire to preserve the look of the tree.

John was amazing! He fully compacted the sub-surface with multiple lifts, used high quality materials. Highly recommend TLC and will use them again in the future!

super nice guy and once he got started work was done promptly and under budget. The initial delay may have just been a failure to communicate. I plan to use TLC again.

The project consisted of two parts, a retaining wall and a paver patio. For the patio I would give John an A+ in quality and price. He was able to fit it tightly into the existing hardscape and cut a beautiful curve into it. It is graded properly with the slope so that drainage is not a problem. We love the patio. For the wall, it is a D-. There were issues getting it straight and level and in the end, he was never able to get it quite right but into the 3rd week of a job that was supposed to take 7 days, we were just ready for them to be done. His attention to detail was just not that good. The biggest issue is the grading, the dirt behind the retaining wall is up against the garage wall, above the foundation block. I was skeptical about this but deferred to his expertise as he did not think this would be an issue. It is in fact a HUGE issue because now when it rains heavy, I get water and mud INSIDE my garage. John came back out to try to fix it, he was not particularly enthusiastic but came out to avoid a unfavorable review. The lack of attention to detail was again evident in the attempted solution to pull the soil away from the garage. I am still getting water and mud in the garage and I no longer have confidence in his ability to resolve this problem. I will need to find a permanent solution, most likely I am going to need to regrade and probably put some sort of barrier between the garage and the dirt. This will likely come at a significant cost. Pictures show completed project and water in garage from July 2017 I do not like posting negative reviews and I had high hopes when hiring John, I like to use a small independent rather than a big company. Since I rely on reviews myself, I felt obligated to post this. Because of the issues with the wall and drainage, I would not recommend TLC.

I told him in advance it wasnt much of an area, but we still needed help. He stated it was fine,and came to check it out. He stated he would call us back and send us an email regarding a quote. Not only did i text, and call him but he ignored my emails too. This man was unprofessional, and left us hanging dry. If he wasn't interested in doing the work or of our money, then he could of said so instead of ignoring. I would never recommend someone like this.

Very satisfied. The price was well worth the service, and the worker was dedicated. For the sod, the worker didn't appear to use herbicide 7 days before installing sod. Weeds are starting to come up, but this is minor so far. I appreciated the professionalism of both the owner and worker. The worker started quickly, and I appreciated the owner being able to meet my short timeline.

TLC is a small business run by one guy with part time labor. He doesn't mean to but He does get behind so you may have to chase him a bit. it took a while to get him to start each project, but once he did, he was very good to work with. He takes pride in workmanship and spends time mentoring his workers so they understand what they are doing and why. And he is also a problem solver. John Troeschel is very knowledgable about all things landscaping and hardscaping. I have more landscaping projects ahead and plan to use TLC.

It went great when we first met John in the spring. He was helpful and knowledgeable and his prices were more than we paid for the other cyrptomerias but not by much. We decided to do business with him and then he came back and said he couldn't find any trees and we should wait until fall. I called and emailed him in August and he said to wait until September. When I reached out to him in September it took me several calls and emails to get an answer from him and that communication pattern continued. He said he was backed up but would get back to me. When I checked in again in early October I told him I put in the request with my HOA and that we should be ready to do the work no later than the week of Oct 20th. I again didn't hear back from him so I contacted him shortly before the 20th with the approval and tried to nail down a date for install. John finally called me and told me how busy he was. I got the impression our job was not big enough for him to take seriously (2200 total). He came by on Saturday Oct 22nd and went over the scope of work and staked all of the trees to be removed. He said he they would be out on that next Friday the 28th or more likely Saturday the 29th to do the work. My husband and I spent a good deal of time moving 10 large bushes, digging out bulbs, pulling our drip lines and landscape lighting to prepare for the trees. I called John that week to see if they could also trim our bushes and current trees while they were there since we decided not to move forward with replacing some bushes in our front yard. He said he would let me know (he never did). Saturday the 29th I called him at 850 am to see what time he would be there and left a message. I called again at 1050 am and left a message to say that we had other plans for the day and would be leaving at 1130am. He finally called me at 2pm! He said the nursery didn't dig the trees. I said, fine, but why has it taken you 5 hours to let me know? He said something about being sick and wanted to reschedule for next weekend. I am so disappointed--now my backyard is a mess, I have pine needles showing up this morning that I need to cancel, and I need to research and find another firm to do the work that John clearly didn't want to do--all in the busy season! If he would have just called us sooner to tell us there was an issue this could have been avoided. I question his integrity and professionalism wouldn't recommend him or do business with him in the future.

Okay. Friendly, but showed up a month late and was too busy to get the job right. Fence repairs are not up to standard. Same with path - nice stones, but not installed correctly and grass not growing around them for the look I asked for. Half of planted bushes died and grass never grew where trees were felled because irrigation repairs were not completed, despite an extra charge to look at the irrigation system, grind a stump and plant grass. Drain repairs got water going in the right direction but did not level ground to prevent injuries. Did some hard work but did not meet expectations for almost $5k.

John was great to work with. He was onsite to do the work and provide great recommendations and advice for us to use. We felt always informed as to where our product was and when the service was going to be done. I'd use John and TLC-The Landscaping Company again for sure.

The crew was on-time and acted professional. The job was performed as expected.

john and his helper dug trench in the wet area of the backyard and put in French drain to the front yard. Also added sod to the backyard. It's incredible how dry the yard is now. They did cut a wire to our Invisible Fence but fixed it at no extra cost. They did such a great job that we let our current landscaper go and hired TLC to cut our grass and preformed various landscape chores. They cut limbs off a river birch that was touching our roof and pergola, spread Grade A mulch, and trimmed hedges we are very happy with John's crew. They even pick up and take away various piles of weddings and trimmings I do over the week. 🙂