Greg came out and gave us an estimate.. He actually called and came by a day earlier than scheduled as he had finished up a job and had some time. He took his time and measured all the windows in the house- although we were only replacing part of them this time. Pricing was competitive with others we contacted. There was a delay when the windows had to be re-ordered due to an explosion/fire next door that caused some damage. Because of the delay, we had a lot of conflicts in scheduling and New Image worked with us and got our windows all replaced in one very long, hot day. They barely took a break and did a good job. We plan to replace the remaining windows in the future and will probably use them for the job.
Description of Work: Replaced 11 old wood windows with vinyl energy efficient windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Jane L.
08/2016
5.0
replacement windows, doors
+ 0 more
Absolutely exceptional! A quality job from beginning to end. Gregg and John were extremely professional and truly took pride in their work. The two of them did all the work themselves and completed all work within 3 days in 90 degree heat. They were very easy to work with, and our house looks great!
Description of Work: Replacement of windows and doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janine W.
06/2016
5.0
replacement windows
+ -1 more
Gregg was very good and professional. The quality of window was good for the price range and he was upfront with answering all the questions I had prior to installation. Both he and John were on time to complete the installation and were helpful in explaining the details of the window and choosing a color for the outside. Love that I did not have to remove my blinds nor furniture in preparation to the installation. Great to work with and love the new windows!
Description of Work: Replace whole house windows (13).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Elie T.
04/2016
5.0
replacement windows
+ -1 more
After despairing of getting the official representative of Andersen windows - who was very unprofessional (HRH) - to come and specify the window that has a leak and needs replacement, so I get a warranty replacement from Andersen, I searched Angie's List and found Gregg McLaughlin. He was available, professional, prompt, flexible, and came as promised, was patient, waited for conferencing him with Andersen and helped specify the window fully. Now we wait for Andersen to order the window and have it delivered and I will most definitely use Gregg to install this replacement. I trusted Gregg to go to the house when we were not there and guided him to get access. He is excellent. Truly.
Description of Work: After despairing of getting the official representative of Andersen windows - who was very unprofessional (HRH) - to come and specify the window that has a leak and needs replacement, so I get a warranty replacement from Andersen, I searched Angie's List and found Gregg McLaughlin. He was available, professional, prompt, flexible, and came as promised, was patient, waited for conferencing him with Andersen and helped specify the window fully. Now we wait for Andersen to order the window and have it delivered and I will most definitely use Gregg to install this replacement. I trusted Gregg to go to the house when we were not there and guided him to get access. He is excellent. Truly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Steve H.
01/2016
5.0
contractors, replacement windows, woodworking
+ 1 more
We had two large wood double hung windows that had broken track springs, so Gregg determined that replacing just the sash units with needed new tracks would be the least costly way to go forward. He measured and ordered the new sash units, and in roughly 2 weeks he came with his partner John to take out old units and install the new ones. They were done within a couple of hours and new windows look and perform like new. The existing window grills would not fit the new windows, but rather than order custom made grills ( $$ expensive), he referred me to a woman who can plane down our thicker grilles to make them fit and operate with the new windows. This was done for less than $100. A previous contractor suggested replacing with complete new windows, frames and all, and this would have more than doubled the cost. Very satisfied with the approach, honesty and quality of work. We will definitely use Gregg and John again for any window work we will need.
Description of Work: Replaced 2 large wood double hung window sash units, including tracks, and resized existing window grilles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Enrique A.
04/2015
5.0
replacement windows
+ -1 more
I spoke to Gregg, about some issues that came up during a home inspection. He was super helpful and informative. He provided me with the enough information so that I know what we are getting into if we buy the house. He was also able to give us ball park figures on the replacement of some windows. I appreciate his sincerity and willingness to help out even though he did not get paid for his time. If we were to end up replacing the windows I will probably bring them in to do the job.
Description of Work: Information on windows replacement costs as a result of a home inspection.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shannon L.
01/2015
5.0
siding, replacement windows
+ 0 more
Greg at New Image was wonderful!! My husband & I are not mechanically inclined so we were clueless when we saw water damage under a living room window. I found New Image on Angie's List and called for an estimate as well as finding the source of the water. They were at my house in less than an hour only to discover the water seepage was a one time thing. Greg didn't try to sell us services and repairs we didn't need and gave us a quick fix. He spent an incredible amount of time with us knowing repairs weren't needed and he wouldn't be making any money. This is a class act operation and I would recommend them to anyone needing window or siding repairs or replacements!
Description of Work: Analysis & estimate of water damage/window repair
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lois and Bob W.
08/2014
3.0
replacement windows
+ -1 more
They were over priced, and when they replaced the windows they did not put in any insulation, so they just basically put windows in a hole, so will probably have to hire someone else to take the windows out and insulate. We have tried several times to contact them and they will not return my calls or emails. I am going to have to contact my Attorney General's office to get this resolved.
Description of Work: Replaced 4 windows and wrapping
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from New Image Windows & Siding
We have talked with this homeowner and also shown them the grey insulation that the window factory puts on the window. They are correct in saying we did not put more in. Their is not a need for more then what the factory has already applied. Great people and hope they understand this.
Robert M.
06/2014
5.0
glass repair, replacement windows, doors
+ 1 more
On time, professional, and communicative. Work performed in less time than expected. High quality product and workmanship.
Description of Work: Replace 3 windows and glass in sliding glass door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
SEAN B.
01/2014
5.0
replacement windows
+ -1 more
We had multiple quotes from different contractors. The price from New Image was in the average range. The folks from New Image were fair, honest and accountable. The windows were of the quality we requested and the installation was good. Windows work perfectly even after being installed into a 1965 home. They installed on the timeline they originally estimated. What really pushed them to an "A" rating for us was a situation where they under bid the work to to paint the windows. The price for painting was probably too low for the work effort. However, they made zero complaints and never asked for more money. All around just trustworthy guys.
Description of Work: New Image replaced all windows in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Ann G.
01/2014
5.0
replacement windows
+ -1 more
They did a great job. Right on time. They knew exactly what we they were doing for the look of the house. I could not be happier. Completely changes the room. Call them!
Description of Work: Installed 12' white vinyl sliding glass door. low e glass. center panel to open right to left. new interior molding. wrap exterior trim with white pvc trim coil. removal of job debris.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,110
James C.
12/2013
5.0
replacement windows
+ -1 more
The gentleman performing the service was very careful with the broken glass. He called when the window came in and came right over to put it in for me. The cost was exactly as promised. He was extremely professional and I would use him again without any question.
Description of Work: The gentleman performing the service came to my house, took measurements, informed me of the price, etc. He told me where the product was being made for my particular window, and informed me when it would arrive.
Ill never understand why a vendor would take an hour out of their day to come out and give an estimate and never talk to you again. So two emails and 8 days later I gave up on this company. I'd hate to see their work, that's if they show up.
Description of Work: Never got an estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from New Image Windows & Siding
[Member Name Removed] expressed that she was going out of town for several days and I as well was out of town for a 10 day trip with family. I did make [Member Name Removed] aware of this as she seemed to be ok with it at the time. I did receive all my information when I came back in the country and forward a quote to her. I am very sorry it wasn't soon enough for her. I did receive a message from her that she went with another person and never realized what was said on Angie's List. Hope her project went well.
REBECCA T.
09/2013
5.0
replacement windows
+ -1 more
Found that a window had been shot out and looked like it was going to fall onto the driveway. Called New IMAGE Window and Siding after finding on Angies List. They came out right away and measured the window. I expressed to the gentleman my concern that the window may fall onto the driveway or on someone. He assured me that the window was not going to fall but offered to tape it up, if I wanted. I agreed it was OK. Since this was during 4th of July holiday, it took a little longer than usual, however they kept in touch advising me of the progress. Two, very clean cut and polite , gentlemen came out and were very efficient , clean, and polite. Only took a few minutes to install the window and to repair 2 screens. They hauled off all the mess and left me very happy. TRUST ME,,,,I would be the first to give a bad review if it was deserved... This company and the gentlemen were so nice and polite and TRUSTWORTHY...means a lot in this day and time !!!!! They deserve a BIG A+. Thank you Angie s List.
Description of Work: Replaced a window and replaced 2 damaged screens.
They were just like family. It was two brothers who were nice as could be. We felt like they should have stayed with us like family. I was impressed with their manners and language. Never once did I hear a bad work of any kind. They were always pleasant and helpful. My husband is blind and were respectful and helpful trying to get him in and out of the door even if they were working. I could not say enough nice about them. They were really good, did an outstanding job, were professional, and when they worked, they worked. They did not goof around. I felt very comfortable with them in my home. We had decided on the window and door and when I did not like them he worked with me to change them and would say let me see what I can find for you.
Description of Work: I used NEW IMAGE WINDOWS & SIDING to replace a picture window, front door, storm door, new basement door, repaired hole in the siding from a tree and cut down a big tree for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,900
Sandra L.
07/2013
5.0
replacement windows
+ -1 more
Arrived on time. Replaced windows in a timely manner and cleaned up after. Had several contacts through e-mail. Also called on the phone to set up an appointment to install windows at my convenience. Great job.
Description of Work: Replaced I single window and 2 double windows. Also corrected problem with 2 leaking windows. Did not need new windows for those.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Kathleen P.
07/2013
5.0
replacement windows, doors
+ 0 more
I noticed water in the inside track of my sliding glass door. New Image identified the source of the problem quickly. The rep demonstrated a high level of expertise and know-how as he set about addressing the root cause of the problem (clogged weep holes). New Image was very professional in his explanation of the fix for the benefit of my son who now understands how to handle this type situation moving forward. New Image charged a fair price.
Description of Work: New Image responded very quickly to my phone call regarding water leaking through to the inside track of my sliding glass door. Concern was evident in the the tone. A representative came over as soon as he was free to look at the situation (less than 2 hours). New Image quickly determined what was causing the water to leak into the inside track of my sliding glass door. He knew what he was talking about. New Image fixed the problem and explained the fix to my son along the way. New Image was very professional. He took the extra step of explaining how to handle a similar problem with the windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff R.
06/2013
5.0
replacement windows, doors
+ 0 more
This is a great company with no subcontractors. John & Greg are the installers and the ones that come out for quotes. From the moment I contacted them to the day of the install they were class acts and always vert professional. I am the type of buyer that likes to know exactly what I am getting and does a lot of research on the product I am having installed. Since they came in so much lower than other quotes I wanted to make sure I knew what I was getting for windows. John answered all my quesitons and backed them up with documentation. Even the tougher questions he didn't know the answer to he called the supplier and got the answers from them. I am still really impressed at how great it was to work with this company. I would recommend them to friends and family without thinking twice. Price, install quality and personable all reasons I will go back when I want to replace other windows. And being able to pick the phone up and call the owner / installers directly is great. Any problems and I can talk directly to the source. Thank you again guys!
Description of Work: Installed 5 new windows. 4 picture windows and 1 large double slider.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
mary C.
05/2013
5.0
replacement windows
+ -1 more
New Image pricing was much lower than another company that came out to give me an estimate. John and Gregg had to order the windows as they are not average sizes. They had to do some workaround because they told me that my walls were thinner than normal walls. They did an excellent job and I couldn't be more pleased. They got the windows in the first day and came back the next day to finish up the trim work outside. If you want reasonable prices and excellent workmanship call NEW IMAGE. You won't be sorry.
Description of Work: Replaced a total of six windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,640
Marvin and Dakeeta H.
05/2013
5.0
doors
+ -1 more
They were prompt, courteous and professional. They replaced the front entry door to our home and they did a fantastic job. They also replaced the molding around a bedroom window. We had received quotes from a few other companies and their price was most reasonable. We definitely plan to use them again!
Description of Work: replace entry door with sidelights and replace window molding
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Carlene S.
04/2013
5.0
replacement windows
+ -1 more
A large window in our eating area had a broken track and we couldn't lock it. We were expecting to replace the entire window (which was linked in to those beside it). Owner, John DeLand, came the day after I called, fixed the problem enough to lock the window and only charged us $40.00. He was very pleasant and efficient and we will recommend New Image to others.
Description of Work: Large window was put "back on track" and locked.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Salih O.
04/2013
5.0
replacement windows
+ -1 more
We contacted John last year to begin getting quotes for window replacements. He was very responsive and arrived on time as scheduled. My wife and I were impressed with John's knowledge, explanation of services that he can provide, and recommendations. They installed the windows and sliding door and also hauled away all associated garbage. They were very nice and professional the entire time and we had no issues. It has been a couple of months since there installation and I have no complaints so far. They were great to work with and my entire family enjoyed the experience.
Description of Work: approximately 13 windows replaced and one sliding door replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,300
David P.
01/2013
5.0
handyman service, deck cleaning, sunrooms
+ 1 more
This was the 3rd time I used New Image. They have completed small and large projects for me with very little warning. They are the ones I call when an emergency is in play. In this case I had an appraiser coming to my house on Friday and needed the work completed before then. I already had some of the materials, and they purchased any materials missing. Their work was very fast and professional. As they completed their work I added to their work load because their quotes were so reasonable. You will not be sorry using these guys!
Description of Work: Gregg and John replaced the decking on my screened patio extension, reattached shutters to the front of the house, and completed the screen porch white trim to the outside. They came with very short notice and provided the work complete on time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Richard S.
10/2012
5.0
doors
+ -1 more
They have great service. If you call he will be there that day or the next. They are on time and clean up after themselves. The cost is average and the quality is excellent. I would highly recommend him.
Description of Work: He put in a French door and sliding glass doors. This was three doors total.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
DON W.
10/2012
5.0
replacement windows
+ -1 more
He and his partner did a wonderful job! They went far beyond the call of duty.
Description of Work: It was a huge Palladian window replacement; the original was defective.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Siding,
Doors,
Gutters,
Handyman Services,
Finished Carpentry and Woodworking,
Deck Maintenance,
Screen repair,
Garage Doors,
Unfinished Carpentry,
Sunrooms and Patio Enclosures,
Exterior Painting
FAQ
New Image Windows & Siding is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 AM
Tuesday: 9:00 AM - 6:00 AM
Wednesday: 9:00 AM - 6:00 AM
Thursday: 9:00 AM - 6:00 AM
Friday: 9:00 AM - 6:00 AM
Saturday: 9:00 AM - 3:00 AM
New Image Windows & Siding accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, New Image Windows & Siding offers free project estimates.
Yes, New Image Windows & Siding offers eco-friendly accreditations.
No, New Image Windows & Siding does not offer a senior discount.
No, New Image Windows & Siding does not offer emergency services.
No, New Image Windows & Siding does not offer warranties.
New Image Windows & Siding offers the following services: Vinyl replacement windows,wood replacement windows, siding & screen porch turned into a glass room for year round usage.