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New Hope Design - Build Inc.

General Remodeling, Decks and Porches, Kitchen and Bath Remodeling,

About us

New Hope Design-Build recently changed its name from Masterbuilder Fellowship for the Built Environment. New Hope Design-Build continues to be operated by four of the original six partners of Masterbuilder Fellowship under this new name. Some reviews on this page refer to New Hope Design-Build by its prior name. New Hope Design-Build is not affiliated with any business that currently uses the name Masterbuilder Fellowship for the Built Environment. We offer design-build professional services - small to large remodeling & additions, fine custom-made homes, unique environmental works such as gazebos, trellises and decks, timber construction, ornamental works, feasibility studies, structural evaluation & large repairs. **Please visit our website for full details.**

Business highlights

30 years of trusted experience

Services we offer

Design-build professional services - small to large remodeling & additions, fine custom-made homes, unique environmental works such as gazebos, trellises and decks, timber construction, ornamental works, feasibility studies, structural evaluation & large repairs. Handyman, Honey Do list, small repairs, repairs

Services we don't offer

No siding

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.750 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 50 reviews

James C.
12/2019
5.0
remodeling
  + -1 more
I was extremely impressed with the Masterbuilder Fellowship. Our primary contact was Sean Murray, but everyone we met was very professional, thorough, and knowledgeable. The first step was interesting, and unlike any other project we've done. They did an in-depth interview about our interests, what we liked to do, how did we want the space (primarily the kitchen and back deck) to be used. I do a lot of cooking, so they spent a good bit of time designing a space that we would be happy with. They also came up with ideas we'd not thought of- e.g., moving a wall to expand our walk-in shower, putting in a balcony where there was a window, and countless other touches. Yes, we had the usual glitches, primarily with sub-contractors not showing up and bad weather. Throughout it all, Sean coordinated multiple tasks and- here's the great part- made absolutely sure we were totally happy with the end result. We ended up with an absolutely transformed kitchen that is a joy to cook in, or just hang out. He transformed our old, wooden back deck into a lovely stone patio with a boulder retaining wall and a beautiful waterfall feature. I will always have a warm spot in my heart for Masterbuilder Fellowship. They all impressed me with their integrity, follow-through, and especially their dedication to making changes that would enrich our life. A nice plus: they have a great network of contractors that they've worked with for years, so you can be assured that any outside work (like painting) will be top-notch. Love those guys! (Considering how much everything ended up costing, that's saying a lot!)
Description of Work: We started out with a kitchen renovation, then decided to also renovate the bathrooms and outdoor deck.
Rating CategoryRating out of 5
Yes, I recommend this pro

JOE B.
08/2016
5.0
decks, remodeling, home remodeling
  + 1 more
. They demolished the old MB and deck. Constructed a beautiful new master bath complete with large shower, tub, toilet closet, double sink and make-up vanity area. Constructed a new closet along with cosmetic changes to the master bedroom. Installed pocket doors from the new master bath to the bedroom area. Also installed a new sliding glass door and porch to exit the Master bedroom.
Description of Work: We needed a new master bath. The old MB and deck were demolished and a new bathroom was built along with a closet addition. Kevin Carpenter designed the new addition. He, as well as, the other members of the group are architects and they all were active in the construction. When we started, all we knew was we wanted a larger master bath. Kevin helped us identify what we liked and wanted for this new addition. He listened to what was important to us and his design was perfect and the final room is breathtaking. He also accompanied us to look for tile , granite and cabinets to lend his expertise. When it came time for construction, Kevin and his partners were the ones who did the framing and most of the construction. They have great subs for tile work, electric, plumbing, etc. They are perfectionists in their work and want everything precise. Their goal is to make the customer happy with the results. We wouldn't hire anyone else to do future work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115,000

FRITZ C.
06/2016
5.0
remodeling
  + -1 more
The process of tracing the leak in the roof begins with an explanation of the circumstances. The roof pitch at the leak site is extraordinarily shallow. The water collecting in the ceiling was primarily near the rear wall of the house, however on occasion pouring out of an air conditioning register. Whenever it rained over a period of 8 weeks in January and February 2016 Chris Rowe examined the possible origins in the attic above the leak site, with no success. To find the leak, Chris removed a 30 inch long 14.5 inch wide portion of the ceiling. That section of the house is 60 years old. Chris called an asbestos abatement company for removal. No asbestos was found. After several torrential downpours we had no success finding the leak. In late March, during a thunderstorm, we found the source. Sean Murray removed a nail, flattened the shingle tab, patched the underlying 60 YEAR OLD roof sheathing (1 X 4 v-joint #3 SYP) and we have not had a problem since. Chris Rowe patched the ceiling, taking care to put four layers of drywall joint compound and smooth the finish so that after painting the ceiling there is no trace of a leak. Chris at first would not send an invoice nor accept payment for the work performed, as he said that the right thing to do was to fix the roof and then assign financial responsibility. Chris finally accepted payment, and what he charged me certainly did not cover the costs of the multiple visits to find and repair the roof leak, and repair the water damage in our home. I am grateful for Masterbuilder Fellowship, and Masterbuilders Chris Rowe and Sean Murray, for their persistence, professionalism and the quality of the results.
Description of Work: Trace and remediation of roof leak and water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mike W.
08/2014
5.0
home remodeling
  + -1 more
I contacted Masterbuilder Fellowship and met with Chris Rowe. He took time to examine our situation and explain our options. Even though our project was small compared to the engagements they typically accept, Chris was professional, personable, knowledgeable, understanding and, once we can adjust our schedule, I'll be hiring him to handle our project.
Description of Work: My wife suffers from dementia and uses a walker to avoid falling. Our water closet doorway is only 24" wide which is sometimes an issue for us. Simply replacing the door with a larger model will not work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Louis M.
06/2014
5.0
remodeling
  + -1 more
I really respected his honesty and helpfulness. He was very professional and provided some excellent advice. If we had a project of a different type, I would definitely consider using Masterbuilder Fellowship.
Description of Work: We spoke at length with the provider about a house we were thinking of buying that needed extensive repair. After considering the job type and scope, the provider recommended that it may not be the best fit for their firm, but was very generous in providing recommendations for other vendors that could help us.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Henry U.
06/2014
5.0
remodeling
  + -1 more
Ultimately our project needs and the way our neighborhood is priced did not lend itself to using Masterbuilders (or any other contractor). We have decided to move and bulild new elsewhere. However, we will definitely consider using them for any future projects down the road and we highly recommend considering their services - give them a chance to pitch their story and ideas, if you are in your home for the long run, paying a little extra for quality and professionalism is definitely the wise choice.
Description of Work: My wife and I were looking for alternatives to outright moving from our neighborhood which we love, so we asked Masterbuilders to provide ideas for an addition above our garage. Not familiar with the Masterbuilder Fellowship way of doing business, i have to say i was blown away by their knowledge and professionalism. These are true architect/builders and one needs to accept that one will pay a bit more for their expertise and quality - some of these other reviews complaining about higher bids seem to neglect this point. Not to mention the fact that our representative (Chris) spelled this out clearly over the phone before he even came to check out our house. Anyway, Chris came by and gave us some great feedback which helped us make our final decision.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ALEXANDRA M.
05/2014
5.0
gutter repair, remodeling, home remodeling
  + 1 more
While having all of this work done, I was living in another state. This could have been a very stressful way to do this but Sean was in contact with me often and I always felt like I knew what was going on. Their knowledge of historic homes was so helpful in determining what to do in certain areas of the home. In addition with a job of this magnitude I was trying to keep costs down. Sean was very patient with me and understanding of my budget and helped me to make sure I wasn't going to get I over my head with stuff I didn't need. Overall I am happy with the job done. An old home is never quite finished but Masterbuilder Fellowship got my house on the right track.
Description of Work: I was thinking of buying an older home which had been vacant for some time. Before purchasing the house I wanted someone to take a look at it and give me a general idea of how much it would cost to get it back in habitable shape. Sean Murray and the Masterbuilder Fellowship Crew looked at the property for me and gave me enough info to make my decision. Once the purchase was complete he went in and got all the major systems going, put in gutters, took out an unnecessary bathroom and took care of other things I needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

John C.
10/2013
3.0
remodeling
  + -1 more
Both gentlemen who came to the home were very knowledgeable and professional. Their bid, however,I was considerably higher than any other bid I received. I chose to contract with another firm and have been very happy so far and am saving approx. $12,000!
Description of Work: Gave bid to build a dormer and finish a bonus room

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$47,000

Deborah N.
08/2013
5.0
remodeling
  + -1 more
What had the potential of being an absolutely devastating situation turned into a project that added immeasurable beauty and value to my home. I have never seen another company who would or could help a client navigate each aspect of the environmental repair of a home from diagnosis all they way through renovation and even into the legal realm where mine unfortunately went. Masterbuilder Fellowship came in as soon as I discovered the mold and guided me through the process of diagnosing the root cause of mold growth which ended up being due to a over sized HVAC system. They brought in top environmental engineers to a**** the exact environmental and air quality issues I was facing and then set me on a course of total remediation and renovation of my home. I worked with John Franco on a daily basis during this process. I cannot begin to express the peace and rest it brought to me during a very difficult time to have John head my project. He was there faithfully to answer all my questions, address any concerns, meet every sub contractor to oversee their work, let them in and lock up at the end of the day, and coordinated every aspect of what needed to be done on the project. The work John did for me and the care and sensitivity with which it was handled allowed me to be able to keep up with a full time job and go about my life in rest and peace knowing everything was in excellent hands and being taken care of completely! Everything was handled very professionally and thoroughly and I was back in my home in four short months. Shortly after returning home my house was appraised. The new value far exceeded my expectations! I knew this was directly due to the excellent work and quality craftsmanship Masterbuilder added to my house over the years, particularly the latest renovation. The renovations have more than paid for themselves through the value they have added to my house. I highly recommend them to anyone considering building a new home, remodeling an existing home or facing air quality issues. I am already thinking of the next project I can work on with them!
Description of Work: The partners of Master Builder Fellowship are not your ordinary builders; they are artists and craftsmen in the truest sense of the words. I have had the pleasure of working with them on multiple occasions over the years to do a variety of repairs and renovations to my home. They are the only company I trust and recommend them unhesitatingly to other potential clients. Unfortunately, during the fall of 2012 I had to ask them to come in not for the usual, joyful home improvement project but to supervise, coordinate, oversee, diagnose and repair damage due to mold growth that I found in my house and in order to make it habitable once again. They retain a serious knowledge of potential environmental threats to the structure of a home and are able to assist clients facing such situations. I hired them based on my wonderful past experiences and the care, sensitivity and quality of work they maintain, all of which far surpass anything else I have found.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SAMMY K.
08/2013
5.0
remodeling, home remodeling
  + 0 more
First and foremost is that this was a very challenging and complex project because it was more than a renovation and it involved our health and that of our 8 children. Much of the project was dealing with unknowns and having to take the time to investigate, consult experts, and get to the truth of what was really happening with the house. It took an endurance and perseverance to a level beyond what I have experienced with any service sector. My wife and I had a peace about our very serious situation with our house because we truly experienced a care that can only be expressed by saying our house and our family was being treated like they would treat their own house and their own family. This is not a remediation company but they handled this delicate, complex, and perilous part of this project with expertise, discernment, and care. Since we had to rip out the floors and the walls we were able to utilize Masterbuilder's great talent for design, skilled craftsmanship, attention to details (even the ones you will never see), and beauty. They all went to architecture school and their talent in design shines as bright as their craftsmanship in building. Two instances that come to mind in our project were the dining room ceiling and a bathroom sink. While finishing the dining room ceiling they saw an opportunity for a vaulted dome over the table. They presented this to us with a quick mock up - it was stunning! We agreed and they built it on the spot. These are the kinds of touches that make their projects beautiful and unique. The bathroom sink was another place their unique abilities to design and build shined through. There was a small bathroom that needed a sink about the size of a utility sink, the sinks available were lacking in beauty so they decided to design and build a sink out of hand formed and hammered copper, we loved the idea and were blown away by the resulting product! Way beyond our expectations. This on the spot design continued to deepen the beauty of our home throughout the remainder of the projects through all sorts of unique touches and patterns. This is what they get really excited about, and we become the beneficiaries. I Must also add that the contractors whom they use for tile, HVAC, Painting, flooring, and electrical, plumbing and landscaping were all outstanding. I guess their twenty some years of working in Charlotte they have found the cream of the crop, that while not the cheapest, yet a great value for peace of mind and the long run. Their standard seems very high for who they allow on their projects. We enjoyed meeting and working with many of these contractors. In sum these guys are who they say they are on their website, with words like quality, craftsmanship, and excellence (even Master builder) being bandied about these days its rare to find the real thing. They care and seek to do excellence and beautiful work because that is who they are. Their work and their lives are one thing. If you truly need a real master builder for your project you will be blessed to have these in your home.
Description of Work: Masterbuilder Fellowship for the built environment assisted us with a complete renovation of our home, and a conversion of a garage like space into an office bathroom and mudroom. A large part of the project included remediation for mold and air quality issues. Due to the the many factors involved in the air quality issue, It was a very complex project involving many different aspects of our home including water drainage, crawl space science, soil science, Hvac systems, air flow patterns, landscaping, termite protection, Material selection, the reorientation of living patterns in our home to prevent future contamination, and a complete kitchen and first floor renovation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim S.
02/2013
5.0
remodeling
  + -1 more
Unfortunately, they were a little over my budget, but I would recommend to anyone to contact them.
Description of Work: We had a very nice experience with Masterbuilders. They were prompt and very professional. We were looking for proposals from different vendors for building out a 4th bedroom in the attic over the garage. Masterbuilders delivered (by hand mind you) a very nice proposal that was very thought out and took the time to explain each phase of the proposed work and the costs.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joelle V.
01/2013
5.0
decks, remodeling
  + 0 more
Very professional company, very friendly and punctual as well. Richard is a very skilled craftsman and we will certainly hire again!
Description of Work: Enclosed a small porch with hand rail and built a custom column to match existing columns.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

FRITZ C.
12/2012
5.0
remodeling, home builders, woodworking, home remodeling, sunrooms, outdoor kitchens
  + 4 more
We are repeat customers of Masterbuilder Fellowship for the Built Environment (MBF) and in September we asked them to create an outdoor living area for our home. We selected MBF as they performed substantial renovation and addition to our home in 2007 - 2008 where MBF designed and created a 2000 sf addition and lower level renovation. It is impossible to determine where the original construction (circa 1958) and the 2008 addition meet. The total affected area in the back yard is approximately 30' by 22' The patio covered area is 19' by 16'. The construction is exposed Cypress beams with low level lighting and ceiling fans; paving stone flooring; surrounding river stone surface drain; weathered bronze colored metal roof with skylights to match the weathered copper portions of the existing structure roof. A custom fountain is located just outside the fall line of the patio. A written description of the project is insufficient to relay it's beauty; the serenity felt sitting in the patio is therapeutic. The project required demolition of existing patio, retaining wall, mature plantings; excavation 12" of soil; design and installation of new drainage and linked to existing foundation drainage; siting and pouring of footers for support columns; installation of patio flooring system; erection of support columns, custom fitting of rafters and custom woodworking to create exposed cypress beams; completion of the drainage system; creation of stairs to and from patio to the back yard; erection; design and creation of the fountain. Landscaping will occur during early spring. MBF will be performing remodeling in our kitchen and an original bathroom in the older portion of our home. MBF are demolishing a staircase to make a kitchen pantry, and remodeling the bathroom to make it elegantly beautiful. In every phase of the project the utmost care has been taken to disturb as little as possible. Sections of the fence around the back yard was removed and replaced daily; craftsmen and artisans arrived and departed leaving no debris; an exterior portable toilet was placed to avoid disruption to our family during the day. We welcome inquiries and requests for references.
Description of Work: Architectural and Design Consulting; Architectural Rendering; Living Environment Analysis and Design Consulting; General Construction Contracting; Carpentry - Structural; Carpentry - Finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70,000

Julia R.
11/2012
5.0
remodeling, home builders
  + 0 more
I had many companies come out and look at the unusual foundation issues my house was having. Masterbuilders was one of only two companies that thoroughly explored the causes of the foundation issues, including soil testing to determine the 'why' behind the foundation movement I was having. The other companies seemed only to address fixing the visual symptoms of problem inside the house. Masterbuilders where not the cheapest estimate but the work they where giving a quote for included a far more comprehensive solution to the problem that would prevent the problem from coming back. The company also worked very hard to work within my budget - when I discovered that the foundation issues where more serious than I had thought they looked for ways to bring down the overall cost of the project so I could accomplish the task. We went line by line through their proposal choosing which items where necessary and which ones could be postponed. The company ending up building a new framework under the house, including caissons and helical piers to sure up the foundation and prevent further movement do to the soil issues. The also re-framed the inadequacy structure of my living room. In addition to the necessary repair work while re-framing the living room the company replaced the plaster ceiling beams with exposed wood beams, and built a decorative column. The carpentry was all hand done and beautiful. I have been more than satisfied with the end results. They were a pleasure to work with, and gave me incredible personal attention. There crews were respectful and took very good care of my home. I will be using them again in the next few years to redo my bathroom.
Description of Work: I had some extensive foundation repair done in my crawl space and repair work inside the house due to incorrect engineering frame work and the foundation issues. I also had some minor decorative remodeling done in at the same time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45,000

GERALDINE R C.
10/2012
5.0
remodeling, basement remodeling
  + 0 more
They were very good about giving me a good quote. I was pleased with the response; it is just that it was a little more than I could spend around Christmas. They were a little high overall but not totally unreasonable.
Description of Work: Masterbuilder Fellowship For The Built Environment gave me a quote for redoing my ceiling in the basement.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Vicky C.
04/2012
5.0
remodeling, home remodeling
  + 0 more
He redid the fireplace, had a custom mantel made and had the granite put on. He also did an entertainment wall, turned the closet into a wet bar and got all those cabinets custom made to match my kitchen cabinets. He rebuilt my cabin and office area and did repairs on some hardwood floors that need repairs. His price is really high, but he did a really good job and I knew to get this done, I would pay a lot, but he is a very honest person and he hired other builders and what he did for me was really great. He is real detail oriented, precise, does good quality work and he takes pride in his work, so I was very pleased. I highly recommend him. I would use him again in the future if needed.
Description of Work: I used Masterbuilder Fellowship for the Built Environment for remodeling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

MaryKate W.
10/2011
5.0
countertops, remodeling, home remodeling, interior painters
  + 2 more
I will never hire anyone else again!!! My over all experience with Master Builders was exceptional. From start to finish, they were professional, completed each task with the utmost precision and care. The quality of work was impeccable and honestly, they were three of the nicest men I have had the pleasure of meeting. I briefly gave the story of the renovations in my previous response so I will touch on the reasons why you should hire Master Builders to complete your renovations.1.) They personally design and implemented your renovations. 2.) They sincerely want to give you exactly what you want.3.) Completely, utterly painless experience4.) Always on time5.) Kept to the budget!!! This was really important to me as on a previous bathroom renovation, the budget I received from the contractor was nowhere near how much it cost. The final price exceeded the budget exponentially. Not MASTER BUILDERS, it was exactly where they estimated!!! 6.) Work was quality!! Everything was plum and square and finished so that it looked like it was originally part of the house. 7.) They guarantee their work!8.) They really accommodate you regarding start and finish times. When and where to meet for meetings or picking out tile selections or what have you. They always came to me!! 9.) Always available!! They always answered my phone calls, responded promptly to my emails and texts. 10.) Offered suggestions, if requested. I always consulted with them regarding selections of lights, fixtures etc. They were very honest and being designers and architects, provided the best feedback!!!11.) It was Richard, Kevin and John who designed, built, and completed the renovations!! Not seven random guys who have no experience expect hammering a nail! You pay for what you get!!! In conclusion, if you want exceptional designs, quality work that is guaranteed, contact Master Builders. I promise you, you will not be disappointed. I should mention that my parents have hired them to fix those mistakes made by previous contractors as well as to design a TV wall unit, front porch and other items.
Description of Work: Master Builders designed and implemented the renovations of my master bathroom, kitchen and built-in cabinetry in the living room. When I purchased my home, I knew I wanted to complete some renovations so I contacted and setup appointments with various contractors recommended on Angie's list as well as a contractor I used in a previous renovation on a prior home. Master Builders was my first and ONLY appointment. Their experience, knowledge base and ideas were exceptional!! I should mention my boyfriend builds homes for a living and deals with various contractors; he was speechless after speaking with John Franco. I canceled my other appointments as I knew Master Builders was the perfect fit. Before a contract was even signed, they sent me a list of questions to answer, which seemed a little unorthodox, but it was their way of getting to know me. Based on my answers they designed the most beautiful master bathroom, kitchen and built-in cabinetry. It was exactly what I wanted!!! I did not make one change to their design!!! They provided me blue prints on each part of the renovation so I could visual see how it would turn out! It really was so easy and painless. It was nice to have a contactor finally listening to what I wanted and see them implement it in their design. In addition, with the designs, I received a schedule of payments and when the work would be completed. So we were off!!! So on the first day of demolition, I was expecting Master Builders to supervise or delegate, but was I surprised!! Those men, who met with me in suits and ties, were now in my house with a tool belt. MASTER BUILDERS, Richard and Kevin, were the ones doing the work!! They were at my house every day, on time, without fail!! They were always available to answer my questions and provide me with updates. If they out-sourced any function, electric work or plumbing, they hired the most knowledgeable, capable, respected men in that trade. Richard designed and BUILT my built-in cabinetry in my living room. They look as though they were always there!! I could not be more pleased on how they turned out!!! He also designed and BUILT the peninsula in the kitchen. Kevin designed and BUILT my master bathroom, which required new floor, new walls, wainscoting, trim, tiling...etc. Again, BREATHTAKING!!! I could not be more pleased!!! The renovations exceeded my expectations!!! To give you a idea of all that they completed, I decided it would be easier to list out each item: Living room: Designed and built a wall to wall, floor to ceiling unit, which houses my 55' TV with sliding doors and all my books, decorative items, DVDs..Etc. It is probably my favorite part of the renovation! Master Bathroom: Designed new master bathroom Demolished old bathroom Enlarged bathroom by extending into guest room Built new floors to support claw foot tub Built new walls Built a built-in medicine cabinet Hung drywall New Electrical Hung new light fixtures Tiled and grouted bathroom floors Added wainscoting and all new trim – I should mention, they were so precise that they shaped the molding to match that on the vanity I purchased. Installed all fixtures, tub, vanity, toilet etc. Picked out and order my custom mirror Painted walls and molding Basically...a whole new room was created. Everything was new!!! Kitchen: Designed and built new peninsula Demo old back splash and counter tops Relocated dishwasher Added new granite countertops and marble backsplash Installed new undermount sink to perfection Installed new faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45,000

GILLIAN B.
02/2011
5.0
remodeling
  + -1 more
They were very nice, professional and responsive but their price was way higher. The partners came out and met with us and had a nice extensive meeting and figured out what we wanted and talked to us about their building philosophy. They were very nice and we appreciated what they were trying to do but their estimate was a little bit higher. They obviously care about what they are doing and are very professional and very proud of the work that they do.
Description of Work: We did get them to do an estimate in early February on a remodel on a 2 car garage addition and closing in a great room.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


ALEX F.
07/2010
4.0
remodeling
  + -1 more
My experience was great, but they were kind of out of my price range.
Description of Work: We wanted them to complete our attic floor.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$2,500

ELIZABETH H.
02/2010
5.0
decks, remodeling, sunrooms
  + 1 more
In general, it was an excellent experience. While there were minor difficulties and a couple of major surprises (such as bull tallow soil in one place), those are normal for a major renovation. Their response to those challenges was speedy, analytically sound, and transparent relative to options and costs. A few specific comments: 1) The design was excellent and totally in keeping with historic preservation (to the point of recreating moldings and replicating hardware). The scale of the addition is not only within historic preservation standards (which are complex) but beautifully proportioned and detailed in every way. The proportions are balanced, the details (flooring, molding, hardware, etc.) are remarkable, the use of space is excellent. 2) The construction started on the day of the near failure of one of the largest banks in the US, headquartered in Charlotte. The financial collapse created a set of somewhat unexpected challenges (such as getting builder's risk insurance and keeping the subs afloat). Regardless of the challenges, the construction proceeded on schedule and, in fact, finished about four weeks early on a 10-month schedule. With one exception, the subcontractors were excellent in their work, responsive, and stand by their work. The one exception was managed well, though it did result in conflict into which we were briefly drawn (and we had been notified in advance by MF). 3) The minor weakness that we experienced was final close-out. It took a bit of attention to getting a few final details wrapped up. In the scope of this project, this was a very minor issue. In general, I cannot imagine a better experience with a project of this type - historic preservation with green elements - or complexity. I highly recommend Masterbuilder Fellowship for renovation work.
Description of Work: MF designed and built an historic preservation renovation with green elements on a 1935 Colonial Revival cottage in the Elizabeth neighborhood of Charlotte. They researched the standards for historic preservation (they prior related experience), made all communication with the state-level officials responsible for certifying historic preservation renovations under the US Secretary of Interior standards, and completed the necessary paperwork in its entirety for Part A approval. They also did the cost analysis for Part B submission. For the renovation, they did the entire design for the renovation and expansion of a 1600 SF cottage into a 2800 SF cottage, including exterior decks and exterior hardscapes. The also produced the entire set of construction documents, procured all necessary permits, interacted entirely with agency approvers, and secured and managed all subcontractors. As a design/build firm, they did notable portions of the work themselves, with transparent pricing and clear benchmarks for competitiveness.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500,000

Deborah N.
09/2009
5.0
remodeling, home remodeling
  + 0 more
The entire process was a joy. There are so many benefits to working with one company on both the design and construction phases of a project. One partner oversees the entire process from start to finish. I was pleased to work with John Franco on the studio project. It gave me such rest knowing I had someone to oversee the project, handle issues that arose on my behalf, answer my questions and help me make decisions. I left town the day construction on the studio began. While I was away both live termites and problems with electrical wiring were found. Although a lot wood needed to be replaced, the termite damage was not beyond repair. The work was done and the termites were treated all while I was on vacation. The electricians also found problems with the way the building had previously been wired. That too was fixed and both problems were solved by the time I returned from my trip. I could never have anticipated the impact the new studio would make on my work and life in the house. It far exceeded my expectations and has been a daily blessing to me, my students and their families.
Description of Work: Masterbuilder Fellowship for the Built Environment designed and remodeled a new art studio at my place of residence. I am a teaching artist and have been working and teaching out of a 150 square foot studio in my home for the past 12 years. As my need for more studio space grew and my class sizes increased I decided to remodel a 600 square foot detached storage building into a new art studio and classroom. Masterbuilder Fellowship did both the design and remodel of the project. This is a unique advantage they are able to offer the client. It was a tremendous benefit to me to have one company run the entire project from start to finish. It made the entire process very peaceful and gave me such a sense of rest knowing one caring and knowledgeable partner was overseeing all aspects of the work. I love being able to work from home and greatly appreciate the way Masterbuilder Fellowship took not only my occupational work but also my personal life into consideration when designing the new studio. What was once a very non-descript building in the yard has become a vibrant and lively art studio. The remodel has provided enough space to expand my business by being able to increase the amount of equipment I can have and thus enabling me to offer new classes for my students. I have also been able to increase my class size which is making my time more profitable. The new studio has been a tremendous benefit to my home and living environment as well. A large concrete patio connects the beautiful new studio with the house. During the day mothers use the patio to wait for their children, spend time together and work. I have also begun to use the patio as a quiet place to plan for classes and an area in which to dine and spend time with friends. By remodeling the detached storage building into the new studio I have gained not only a more wonderful place to work but a more gracious home in which to dwell. In addition to the studio Masterbuilder Fellowship previously designed and remodeled my original 1970s kitchen. They designed and remodeled the dark, outdated space into a bright and open room with wonderful work flow. The most dramatic aspect of the design was a large arched opening that was added to the wall that divides the kitchen from the living room. The living room was once a detached space with limited access to the rest of the house. The new opening connected the two rooms and took this once unused space and made it a vibrant part of the house. The large opening also faces the front window in the main room. This allows for natural sunlight to stream through the house into the kitchen and allows those in the kitchen to participate in life that is going on both inside and out. The whole project dramatically impacted life in the house. Upon its completion I felt like I gained not only a beautiful new kitchen but a new living room as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SAMMY K.
08/2009
5.0
remodeling
  + -1 more
They are the kind of people you would want to be in your home and around your life. They are very trustworthy and their level of excellence and craft is impeccable. They use very high quality materials and the fact that they're architects as well as builders was very helpful with our design and rennovation projects.
Description of Work: They repaired wood damage caused by termites on an existing home. I've also used them to build and remodel other homes in the past.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

Gayle B.
07/2009
5.0
remodeling
  + -1 more
We chose Masterbuilder Fellowship for their unique philosophy. The architects who drew the plans were the same guys hammering the nails. We had experiences before where the conflicts between the idea people and the hands on people made the project more difficult and costly. The creativity and quality of our Masterbuilder work was superior. They were able to provide ideas we hadn't considered and suggestions of how to make our vision possible. The team took the time to discern our tastes and styles and were patient with whatever we handed them. I came to trust them almost immediately, even to the point of leaving them the run of the house while we were away for a week. The took great care in assuring that any outside service person who came to work at our house shared their own work ethic and trustworthiness. They were considerate of our family pet and our sons, and came to be friends. They also helped us resolve several house and property issues that were outside the scope of their work, and I have sought their counsel on other projects as well. Many of the contractors they used during the project have continued to be my go to guys. They have respected reputations with other contractors and inspectors, and their ethical standards are beyond reproach. I have never seen a work site so orderly and clean. At the end of each workday (even during the day), they removed trash and debris, vacuumed and swept, trying to leave our home in as little dissaray as possible. The quality of their work made us feel we got great value for our money, and they advised us along the way where we could cut costs without sacrificing quality and where best to put our money to ensure longevity. They tried to reuse materials whenever possible and kept what was serviceable and useful instead of merely tossing out the good with the bad. I will continue to use Masterbauilder Fellowship whenever I have the need for design, remodeling, or building.
Description of Work: We hired Masterbuilder Fellowship to completely remodel a master bath, add a deck off that bath, redo another deck, another bathroom, and build an outdoor poolside structure. We started with a 1980's bath with a lot of wasted space and not much style. We now have a one of a kind masterbath with a deck that makes us feel like we're on vacation every morning. Some features include a walk in shower that requires no door or curtain, two custom sink cabinets with storage towers, a window seat, double tier vanity with more drawers and cubbies than I can fill, a separate toilet area, superior lighting, two dormer storage areas, custom shelving. The design encorporates three kinds of tile, slate, granite, art glass, wood, and wrought iron. The structure they designed and built for our poolside gets more use than any other room in our house. It features a soaring peaked ceiling, metal roof, brickwork, fine wordworking, expansive storage for pool equipment, lighting and ceiling fan. No cookie cutter spaces for us; our new areas may look straight off the pages of design magazines but they are different from anything we've ever seen. When I wanted to surprise my husband by adding a fountain to the outdoor structure but couldn't find exactly what I envisioned, one member of the team designed one. When we decided to add a door to the master deck, they suggested a curved top to echo a feature existing window. They took into consideration design elements throughout our house in order to make the new parts fit with and complement the whole. They noticed areas where we could get more efficient use of space and took care that practical, necessary aspects of the design could also become occasions for nice touches. (The support posts for our poolside structure needed to be sunk in concrete, some of which would show. They suggested using a rock or pebble finish and encouraged me to practice a little bit of creativity by using some stones my sons had collected when they were young.) The additional bath remodel took some space from an adjacent area, added a shower (where we feared there was not enough space), a sauna, and custom slate and tile work. The deck is completely resurfaced and old railings replaced with custom wrought iron. An unsightly outdoor area that housed pool and hvac units is now concealed behind a curved brick wall with a wrought iron gate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250,000

FRITZ C.
11/2008
5.0
remodeling
  + -1 more
I called Masterbuilder Fellowship for the Build Environment because of their excellent reputation, as noted on Angie's list, in the summer of 2007. Kevin Carpenter and Chris Rowe came to our home and interviewed us to determine what our objectives were and get a general sense of our intentions. Kevin and Chris asked us about our lifestyle and plans and listened carefully to our responses and viewed simple drawings that exemplified our intentions. After Chris had come to view our existing home, twice, and three weeks elapsed, Kevin and Chris made an appointment with us to discuss their ideas. Chris had painted watercolor elevations of their proposals, and site level architectural drawings, and they presented them to us. At the beginning of their presentation, Kevin told us that Masterbuilders had an alternative proposal to what we suggested. The Masterbuilder's proposal perfectly fit our family lifestyle objectives. As we reviewed the plans, Kevin revealed the suggested renovations that would enhance the livability of our home. During the next two visits, Chris and Kevin and Pam and I added some features to the plans and planned corrections to our home's original structure. While the planning was proceeding Charlotte was in the midst of a terrible drought. As soon as the demolition and deconstruction of the rear of the house, removal of the existing carport and driveway, and the removal of brick veneer were completed, it began to rain. It rained for nearly two months, and Chris worked on everything in the existing house that he could. Finally, in January and about 6 weeks after the planned date, the slab was poured and construction began. We had placed many of our belonging in a POD which was located conveniently beside the driveway in our front lawn. Another enhancement to our front lawn was the Port-O-Potty, which Chris fortunately shielded from the street by placing it behind the POD. Our guests had no trouble finding our home during construction. Chris Rowe, and his colleagues, are the most fastidious and conscientious professionals I have ever encountered. Every work day our home was left with no debris, and very little dust. The level of attention to detail in their work and the quality of their work is unmatched. This is especially obvious in the finish of our Sun Room, the details of which occupied an entire page of the architectural drawings, and the attention to detail. Nothing was overlooked. As in any renovation of older buildings, defects in construction, deviations from code, and outright acts of stupidity by previous owners became obvious. Masterbuilders were prepared for this and had built this into our budget. I challenge anyone to determine where the original construction ends and the addition begins. Chris Rowe and his colleagues created an environment for us that is inviting, welcoming, and compliments and enhances our lifestyle. We are grateful. Well Done!
Description of Work: Site Planning Architectural Planning Architectural Rendering Demolition and Deconstruction General Contracting Structural Engineering Structural Defect Remediation Framing Carpentry Fine detail Finish Carpentry Landscape planning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450,000

LISA C.
04/2007
1.0
replacement windows
  + -1 more
The windows installed where not the same type of window which MasterBuilder Fellowship("MBF") said would be installed before the construction contract was finalized. I brought the issue to their attention and after quite a bit of discussion, MBF agreed to replace the window sashes with the type of window expected. From the start of the project, I requested window screens to be included. MBF selected and installed window screens. After they installed the screens, I pointed out that there were large gaps around the edges of the screens. MBF asserted that the screens were installed properly but I did not accept this response as the function of the screen was not being accomplished. A few days later, MBF called to say that they had made in error in the installation and would come back to correct the issue. They came back the following week to "fix" the screens but there are still large gaps. The photo attached is one window; all of the windows have gaps around the screens.
Description of Work: Installed five double hung windows as part of a bedroom/bathroom renovation/addition. Total cost of addition was approximately $103,000 of which about $3,000 was attributed to cost of windows.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$3,000

Response from New Hope Design - Build Inc.
THE INITIAL PROBLEM OF WINDOW SELECTION WAS DUE TO A MISUNDERSTANDING AT THE DESIGN STAGE OF THE PROJECT WHICH, WHEN BROUGHT TO OUR ATTENTION, WE WORKED DILIGENTLY WITH THE CLIENT TO CORRECT. THE CLIENT WAS GIVEN SEVERAL OF THE FINEST WINDOW TYPES AND MANUFACTURERS TO CHOOSE FROM. THE CLIENT'S DECISION PROCESS DID NOT INTERRUPT OR DELAY THE PROJECT. THE SCREENS USED WERE PROFESSIONALLY MADE AND INSTALLED.
    • 1(current)
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Contact information

433 Main St, Matthews, NC 28105

http://www.newhopenc.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
33991
Trade License Locale
North Carolina
Trade License Authority
North Carolina: General Contractors
Trade License Expiration
12/31/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

General Remodeling,
Decks and Porches,
Kitchen and Bath Remodeling,
Sunrooms and Patio Enclosures,
Homebuilders,
Outdoor Kitchens,
Patios,
Basement Remodeling,
Garage and Shed Building,
Mold Testing & Remediation

FAQ

New Hope Design - Build Inc. is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

New Hope Design - Build Inc. accepts the following forms of payment: Check
Yes, New Hope Design - Build Inc. offers free project estimates.
No, New Hope Design - Build Inc. does not offer eco-friendly accreditations.
No, New Hope Design - Build Inc. does not offer a senior discount.
No, New Hope Design - Build Inc. does not offer emergency services.
No, New Hope Design - Build Inc. does not offer warranties.
New Hope Design - Build Inc. offers the following services: Design-build professional services - small to large remodeling & additions, fine custom-made homes, unique environmental works such as gazebos, trellises and decks, timber construction, ornamental works, feasibility studies, structural evaluation & large repairs. Handyman, Honey Do list, small repairs, repairs
No siding

Contact information

433 Main St, Matthews, NC 28105

http://www.newhopenc.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed