Matthews Appliance

They did a very good job. They came quickly. If they can't fix it, they let you know that.

They did an excellent job. I would highly recommend him to others.

Monny with Matthews Appliance is a pro! He is the best (and actually the ONLY) Washer & Dryer Repair Specialist in the Charlotte area. When he came to fix my dryer, he arrived at the exact time he said he would and was friendly to deal with. It is evident that he is excellent at what he does. I wouldn't call any other (general) appliance company for my washer/dryer needs now that I know there is a specialist in town! I've heard of his reputation and am excited to share this with the neighborhood! I used to live in Johnstown, PA where we only had 1 specialist in the whole region, so finding one is rare.

Excellent! Fast, capable, and professional. Reasonably priced.

Just fine, courteous ,prompt . Service

On phone stated not interested in looking at my 2yr old expensive maytag.told me to go buy a new one

Add my poor experience to the others who have dealt with Monny. From all the stellar reviews he's received, I assume he does great work. But his customer service skills leave a lot to be desired. I had already done my research, pinpointed the problem with my Samsung washer to be with the suspension rods, and asked for a quote. Monny agreed with my diagnosis then immediately tried to persuade me to replace the entire washer. When I repeated my request for a quote to *repair* the washer he told me he was driving, asked me to text him my contact info, and said he would call me later that day. When I didn't hear back from him I sent him another text. It's been a couple weeks now and I've yet to hear from him. Even if he didn't want or need the job, it always amazes me when someone like this doesn't realize that simply ignoring ppl is the best way to NEVER be called again for anything!

Service was quick and professional.

They came out one day to assess, ordered the new part and it was repaired within 24hrs. Very professional, quick, and clean. They walked me through what they were doing, what happened, and why. They were quick and efficient.

Washing machine was making very loud noises when heavy loads we being washed. Determined the the machine was breaking down and let us know that it would be more expensive to fix than the product was worth. Provided valuable recommendations on washing machines that would meet our needs and what to look for in a washing machine. Also took a look at our dryer and let us know it was in good shape.

They arrived promptly on time, where very professional. Got to work immediately and had my washing machine diagnosed and fixed in no time at all. They left everything clean. which is a big plus in my book. Very reasonably priced and they give you a warranty on their repair work. I highly recommend them. They are definitely, my go-to repair place for my washers and dryers. I give them an A+!

Excellent. They arrived on time and did the work efficiently. The warranty on the work was 1 year. I would definitely call them again.

They were here within 15 minutes of our phone call. Great job, good price.

For any type of Washer/Dryer repair, we highly recommend Monny Bounds of Matthews Appliance – 704-777-7222. Monny will come to YOU with his full-service mobile unit. My husband and I have been customers of Monny's for years and were reminded once again of how excellent his work is when he recently came out to save our dryer. Monny’s experience and vast knowledge with all brands makes him the foremost expert in the Charlotte area and beyond. We've long joked that Monny is a virtual walking encyclopedia of everything there is to know about washers and dryers -- this guy knows his stuff! He diagnosed our problem within quick minutes and had the repair, plus clean-out and tune-up, finished promptly. And he guarantees his work! We would never use anyone else – because before we knew about Monny we did, and that's how we know that Monny is hands-down the BEST. So many of our friends and neighbors swear by him too – we’re positive you’ll be as happy as we are with his expertise, friendly, timely service and reasonable prices.

The team texted me they would be at my house in one hour. They texted me to let me know they were there. They had the expertise and parts to fix My machine on the spot. They had a flat fee they charged and guarantee their work for one year.

Monny was great. Very prompt and professional and very easy to work with. The work was done in less than 30 minutes and he described exactly what was wrong and how he fixed it. Highly recommended.

They were very knowledgeable asked questions so they had a good idea what the problem and solution would be. Very prompt, polite and quick.

The team from Matthews Appliance were prompt (even earlier than expected) and clearly set the expectation for how long the job would take. They were extremely knowledgeable about the brand of dryer and quickly found what was causing the problem. The original repair company who replaced the dryer motor had jammed it into place and broken the connector-causing the new motor to fail. The dryer had been put back together missing several screws and had not been properly cleaned out. The Matthews Appliance team fixed the issues, cleaned the dryer out, and even checked the output as part of their service. They specialize in washers and dryers so they really know about the products they are working on. They showed me the work they were doing every step of the way so I was confident in the quality.

I ended up buying a new washer machine.

Professional, responsive, timely and friendly...excellent.

I contacted the owner of the company Monny Bounds-he is very knowledgeable and took the time to speak to me about my washing machine. He educated me more in the 15 minute conversation than anybody else ever has about washing machines. Even though I didn't use his services this time I would definitely use him in the future.

I called and was asked about what type of washing machine I have, but although they specialize in only washers and dryers, they do not repair Samsung top loaders. However, the gentleman I spoke with was very professional and was able to recommend 2 other companies that would be able to help me out. I already have an appointment with one of them.

Called to get rate for labor regarding my refrigerator repair and was basically hung up on. They don't work on refrigerators apparently.

I have already reviewed this but erred by clicking on the Appliance Store as the place where the work was done. As I said above it was done in my home.

Best appliance repair experience ever. Spoke to Monny on a holiday and he was out before Noon the next day. Stocks large amount of parts on his truck to ensure job is completed quickly and efficiently. Pricing is very fair and much cheaper than replacement.