Fresh Air Technologies, LLC

Went well. I was pleased with responsiveness and thoroughness of the work.

The guy was good. He was very thorough. He wrote a very detailed report. We may do some more work with them. He's followed back up. It's just not something we're prepared to do right now.

They showed up super fast, didn't try to oversell me, performed the work within days of agreement, showed up on time, and the crawl space looks like a million bucks. Highly recommend!

It was fine. We were happy with it. It was a positive experience. The price was good.

It turned out time. They came out and I had them do some work. Some of the added work...the guy that came out...the crew did a great job but there was a lack of communication. They came and fix it...we were more than happy and made sure that everything was alright.

Cleaned out the crawl space and installed in a timely manner. Just be aware that initial deal will more than likely not cover all the sq footage you need so there will be add on costs.

It was easy to schedule an appointment and they arrived on time. I had purchased a Big Deal for the service, but they said that they provided this service at no cost. I had the Big Deal refunded after learning this. They were pretty professional. They did end up pressuring me into an extra service that I now am unsure if I truly needed it. My experience with the company was fine.

I waited to write this review until winter cold so I could accurately rate the performance gains by having this kind of repair service done to a house. My house is heated and cooled with a heat pump. Two of my 4 bedrooms would be cold in the winter and hot in the summer. Not any more! The air temp for the entire second floor is uniform both in summer and in winter! The way the system works is that Peter Natland and his crew seal every air register in the house. They hook up a computerized monitor and are able to measure (in cfm) the amount of air leakage you have. My house started out with a total of 90 CFM of leakage. Then for the next 20 minutes, they inject a sealing compound into the duct system and are able to print out on a graph the performance gains as the sealer does it's work. When completed, I only had 4CFM of leakage! What this means is that the two bedrooms at the end of the line were now getting the air needed to cool and heat them. My heat pump also ran less often to maintain the temp in our home. All this was done without cutting holes or otherwise gaining access to to the duct system that was installed in the ceiling between the first and second floor. The last step was to disconnect the monitor, remove the seals from the ductwork throughout the house, in install the register covers. When they left there was no trace that they had even been there except for the fact that every room in the house was now the same temperature. Although this was an expensive project, in the end it was money well spent as the efficiency of my heat pump has been improved and the house is way more comfortable!

He took his time,explained everything he was doing and checking on. The report was very complete, included pictures,suggestions on solutions to the problems and rated his findings as to importance.We did not use the company to attend to the problems as we had a contractor in the family.I was very satisfied with their services.

Scheduling took a longer than anticipated. They came out within a week for the estimate but it was close to a month for them to come back for the service. They did a good job on laying down the vapor barrier. They arrived on time for both appointments.

Would have given them straight As, but they accidentally cut my internet/tv cable under the house and, when it went out (I work from a home office) and I asked them whether they might have damaged it, the crew brushed it off and said it wasn't them. After a service visit from my internet/cable provider, it turns out they DID cut it. The owner came out and looked at it himself and apologized for the mistake. He offered to pay any expenses for the repair. Fortunately, there weren't any, but I was basically out of work for 3 days until it got fixed. A simple mistake - we all make them - but if the crew had just taken a second look under there, it could have been fixed more quickly. Otherwise, the service was just fine, and the price was great!

The men came on time, cleaned out all the trash that was in the crawl space and hauled it away. It was a 2 day job. The crawlspace is now clean, dry and mold free. They were very professional.

Scott was very thorough. Called several weeks in advance to set up the service, and coordinated everything smoothly. The day of the job he called an hour before and let us know he would be a few minutes late, always keeping us in the loop. He gave us an excellent and complete report, delivered to my email by the time he left the house. No hassles, no upcharges. Just straight talk. Very useful, so we will go from here with future work to make sure our spaces are as efficient as they can be to save us money in the long run. Thanks Scott, great work!

It went really well, and we did discover some important flaws in the home and are currently in the process of making a plan for improvements to the home.

The guy came by and we talked a while. The problem for me was my contract ended in July and even when I called them, I told them that there was no way that I could do anything at this time, because I do not have a job right now. I looked at their pricing. They do know what they are talking about. I know that some of the work that they were talking about does need to be done. I would use them again.

They were supposed to come out and seal up the crawl space. They have poor service. A 5-6 day job turned into two months. I still have high humidity levels and water in my crawl space. The CEO Jay Lanzy has admitted to all of their mistakes they have made in the past two months. He agreed to pay me back 100% of what has gone out and then went back on his word last night. Response - I submitted pictures, 3rd party inspection reports (3rd party inspection on May 30th, 3rd party re-inspection on Sept 5th) , submitted e-mails from Fresh Air to the Better Business Bureau. From July 25th to Sept 30th, Have wasted time, energy and money. Still have high humidity, water in crawl, sump pump installed that does not function, nor installed in agreed upon location per proposal from Fresh Air, per inspection on May 30th and inspection on Sept 5th. Now Oct 8th is the first time Fresh Air mentions that they installed in high part of my crawl space due to field observations. Fresh Air had around 2 months to correct and did not correct even though their proposal stated to locate sump pump in right rear, the inspection and re-inspection as well. Fresh Air installed dehumidifier that the specs state go up to 2200 sf. Specs for dehumidifier were provided to me by their CEO (Jay Lanzy) on Sept 30th. My crawl space is about 2,503 SF. Does not make any sense.

The guy who came out was very professional. He walked through the entire crawl space and inspected it for leaks, mold, etc. However, here are my issues and the reasons for the negative review: 1- The "inspection" that we paid for was really just a foot in the door for him to pitch more work to us. To his credit, he sent us an estimate in writing proposing additional work. 2- In addition, he also stated that one of our pipes was leaking sewage and that we needed to have a plumber clean it up and then have a new vapor barrier installed. Because of this, we had two different plumbers come out to look for the leak, and no one found anything!

***Update*** About 6 months after the original service was performed, I had some additional unrelated work done in the crawlspace by another contractor. At the conclusion of that project the contractor informed me that there was a lot of dark colored insulation along an interior wall of my crawlspace. I was obviously concerned since I recently paid to have the basement insulation re-done and a vapor barrier installed, but more concerned that there may be mold in under my home. I emailed Fresh-Air that evening and within 5 minutes I had a response (8pm on a Sunday Night), the next morning a Manager was out on site at my house to evaluate the problem, and the next day the problem was fixed....and after additional investigation, this wasn't even part of the original scope of work. So imagine my surprise when the guys at Fresh Air told me that they were doing this at no cost because they wanted me to have peace of mind. This is the level of service that just doesn't exist anymore - these guys have earned my loyalty to say the least. **************************************************************************************************************************************** Went great, team arrived on time and completed quickly. Cleaned up after they were done. I feel comfortable going into my crawlspace now that it is clean and tidy.

They inspected for water barrier condition and mold.

We need to have some waterproofing and mold remediation done.

Have not yet had the work done, but plan on scheduling it for the fall.

Estimator actually arrived ahead of schedule. The technicians arrived on time, used a drop cloth to protect our flooring, worked efficiently and hauled off the refuse. Once the fumes from all that plastic subsided, we were pleased with the result. The exterminator who does our annual termite inspection asked who had installed the vapor barrier. He said they had done a really good, thorough job. The only glitch in the entire process was that we had to phone the provider after purchasing the deal. They did not make the initial contact. This was my first Big Deal purchase, and I did not know exactly what to expect.

I was a little worried they would not be responsive based on some reviews, so I called first to see how long it would take them to come out. I got a quick return call and they seemed very responsive. I forget the price - $49? $89? It was a good value for the amount of time spent on the audit. The audit was very comprehensive. They did a door blower test, looked at ventilation in the house, completed an extensive questionnaire about our energy usage. They also looked in the crawlspace and attic. At the end, they prepared a report with detailed recommendations (the final report and estimates took a long time though). I'm thankful they came out, they identified a few loose boots (where the AC enters the house) that I was able to repair. However, the other recommendations didn't really seem worth the expense. I think these companies would do well to provide a cost justification for their recommendations. In many cases, the improvements would save most homeowners money - but this isn't the case for me. The energy consumption in my house is not primarily related to heating/cooling, so the suggestions for radiant barriers and other insulation don't really make sense financially (especially with a heavily shaded tile roof). The point of energy improvements should be to make the house more comfortable, improve air quality and lower heating/cooling costs (and these should result in cost savings - so the improvement should pay for itself within X years). In my case we had no comfort issues, very little air quality issues (just the crawlspace discussed below), and low heating/cooling costs. They spent a lot of time recommending a sealed crawlspace, but again, the justification isn't there to do it. My crawlspace was wet - we had an incredibly wet spring and later I discovered I had a leak in a hose along the house that was putting water under the house. We shut off the hose (and sealed one plumbing penetration that they identified for us) and now have a dry crawlspace - and it's didn't cost $12,000. Maybe long term a sealed crawlspace would be nice, there's just no compelling reason to do it. I had a few people come out for estimates and a couple guys said "really, it's not that bad, why do you want to do this?". To be fair, I fully expected them to present a long list of recommendations - that's the point of getting into your home for an energy audit. However, I hope that other homeowners are savvy enough to weed through the comments to get at the real improvements that are needed, particularly the ones that are cost effective.

Alan Shorts came and did the inspection that we paid the $49 for and then sent us an estimate the next day for what he thought should be done for the moisture that seemed to always be in the crawl space since we moved in at the end of April. We talked to him while he was here & got some good pointers from him on other possible reasons for the moisture with the biggest issue seeming to be the way the landscaping is on one side of the house. He estimated that we needed a drain installed in the crawl space with a sump pump. At this time we are going to try & take care of the landscaping on our own & wait to see how the moisture issue reacts going forward. We realize that this past spring has been extremely wet so before we pay almost $3k we will see if better landscaping will take care of the issue.

I am planning on him doing the work but have to wait until I can afford it. I was very pleased with him and he is the first person who has admitted that my ducts are leaky which I have been asking people to inspect for years. Everyone else said they were fine and I was pretty sure they weren't!