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Floor Coverings International

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

We are Floor Coverings International, and we bring the flooring store to your door! Our qualified design associates arrive at your home in their mobile flooring showroom and work with you to develop the perfect hardwood, carpet, tile, laminate or natural stone solution for your lifestyle, home and budget. Once we have chosen the perfect flooring, our project coordinator and expert installers will take over and provide a hassle-free, quality installation. Schedule your free in home consultation today and join our over 200,000 satisfied customers across North America!

Business highlights

21 years of trusted experience

Services we offer

Sales and installation of hardwood, carpet, tile, natural stone, laminate, vinyl, linoleum, runners, and green alternatives, like bamboo and cork, and wool.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
15%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
5.0
responsiveness
4.8
punctuality
4.9
Showing 1-13 of 13 reviews

Brooke D.
04/2023
5.0
carpet installation
  + -1 more
My experience with FCI was top notch. My first interaction was with a well educated and informed designer, Donnie. He is up on the trends and on styles that will stand the test of time. We chose a beautiful LVP and a sturdy carpet. We also had an old bathtub and tile from the 1970's and didn't want to just cover it up with those cheap inserts. The install was seamless, and they found some dangerous rot under our old tub. They immediately called, sent pics and made sure I understood what and why the fix was necessary. The salesman was a bit showman, but he was well informed and knowledgeable. The installers were competent and kept my house and the area clean. The window install was quick and painless. They didn't use pre-made, standard windows that others use and would have required closing off my already small windows. The windows look great and my home is so much quieter! Next on our list is kitchen counter and backsplash....LCI does that too!!!
Description of Work: Slab carpet replacement (w/LVP), 2nd floor carpet replacement (w/LVP), stair carpet replacement (w/carpet), window replacement, old tub & tile replacement (w/custom shower insert).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Michael M.
05/2020
5.0
flooring contractor
  + -1 more
Sean Carlisle and Xavier did a wonderful job repairing the water damaged floor. They paid particular attention to detail. They were very polite and I would highly recommend them.
Description of Work: They repaired the flooring with the water damage.
Rating CategoryRating out of 5
Yes, I recommend this pro

Veera T.
07/2017
5.0
hardwood floor
  + -1 more
The lady was very nice and professional and gave me matching material for floors. She was very good with the customer and saved me money on the flooring. They were on time and scheduled properly.
Description of Work: They installed my hard wood floors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Darrellyn K.
09/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: They replaced all the floors in my recently purchased condo. They offered a wide range of products and did all of the work within the agreed upon time schedule. Prior to the work being performed, the business owner and the installer did a walk through with me to be sure that we all had the same expectations and to address any concerns. They did a wonderful job and changed the look of the condo. I would definitely recommend them to anyone looking for truly professional flooring installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8

Anthony C.
09/2014
5.0
hardwood floor
  + -1 more
Great! Floors look amazing. Service was perfect.
Description of Work: Hardwood floors-main level.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Joe G.
06/2014
4.0
flooring contractor
  + -1 more
unknown
Description of Work: installed manufactured hardwood flooring in kitchen, den, hallway, and powder room. They had to come back and replace the flooring in the powder room because of a leak they were responsible for. They were very responsive and cooperative with the extra work. So far the quality of the material as well as the installation quality seems good. As time goes on I will update.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,300

MARVIN W.
04/2014
5.0
flooring contractor
  + -1 more
Most of this covered above. Everything happened as she said it would, Very pleased with the whole experience.
Description of Work: Came to our h ome and showed us a large selection of floors. We wanted to get away from carpet. Her suggestions were spot on. No pressure. The installation crew was amazing. They were accurate and worked with a greaat attitude.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beth T.
07/2013
5.0
carpet installation
  + -1 more
.
Description of Work: New carpeting installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAT & HUGH M.
02/2012
5.0
carpet installation, flooring contractor
  + 0 more
We wanted a better grade of carpet and padding in our house and needed it done on a very tight schedule. Barbara came to our house on a Saturday morning (not her normal work-day) in order to meet our schedule. She brought samples, helped us select an excellent color and style, measured and estimated; giving us various installation options. Barbara was very professional and very careful to explain all options with pros and cons. She did not pressure us, but answered questions and allowed us to think through our options. Her crew showed up as planned and carefully removed the old carpet/padding, cleaned the floor, and installed the new carpet/padding. We are most pleased with the result.
Description of Work: Removed existing carpet/padding and placed new carpet/padding in 3 bedrooms/closets and one master closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,135

Michael P.
12/2011
4.0
ceramic tile, flooring contractor
  + 0 more
Barbara was very nice, professional, detailed and punctual. She had a full range of products and was very knowledgeable about flooring. We decided to go with her given the price and her boasting of the tile guy she uses. The tile work was performed but there was little attention to detail and the installer showed no pride in the final product. I think this was partly due to having multiple jobs going on at once. Regardless, we were very disappointed and notified Barbara. She was quick to come back and she brought the installer along. They listened to our concerns and were not too defensive. Although I kept hearing how great a deal I was getting. Nevertheless, the installer did return to improve multiple items as requested. One major flaw I noticed immediately was the floor was slanted. I was not told of this until I laid a level down to confirm what I was feeling on my feet. It was indeed way off. They said they would pull it up (for free) and then fix whatever necessary to make it level (at my expense). By that time I wanted this over with and did not want the mess and everything else that goes along with having people work in your house. I would have been happy to pay to make it level if the installer would have taken a second to think before laying the tiles. I asked if he would have done this job on his house and he had no response. That says it all.
Description of Work: Installation of ceramic tile flooring.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$3,000

BETH A.
04/2011
5.0
ceramic tile, flooring contractor
  + 0 more
Easy and very professional. Wonderful experience with this company.
Description of Work: As result of water damage, tile needed to be replaced. Estimate was very close and kept timeframe promised

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Gary A.
04/2008
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor
  + 2 more
Very satisfied overall. Barbara brought samples to our house so we could see how they looked in the house. This was extremely helpful and she gave us excellent advice. Once the contractors were lined-up, installation went quickly. Afterwards, we had something which needed to be fixed, nothing major. Repairs were made promptly. The floors are beautiful and we have received many complements. Very good quality materials and 25 year warranties on the cork and bamboo, lifetime on the tile, and Barbara's one year guarantee to cover any improper installation. Highly recommend Barbara and Nationwide Floor and Window Coverings
Description of Work: Installed cork in the kitchen & dining room area. Installed bamboo on the entire second floor. Installed porcelain tiles in two upstairs bathrooms. Installed Berber carpet on stairs to upstairs. I took out the carpet and tack strips and floor molding and moved the furniture to save some money.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$13,000

Marilyn S.
04/2007
5.0
flooring contractor
  + -1 more
Vickie Atkinson was professional and knowledgeable. She told us of flooring that would not fit with our decor and our present doors and house structure. She was a great help in advising the type and color of flooring to install. Vickie's installers were professional, quick, and pleasant. There was one small problem with some strips at the doors that was quickly resolved.
Description of Work: New flooring in the kitchen, laundry, half bath, and sun room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

    Contact information

    131 Matthews Station St Ste 2A, Matthews, NC 28105

    http://www.yourflooringteam.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Marble and Granite

    FAQ

    Floor Coverings International is currently rated 4.9 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 2:00 PM

    Floor Coverings International accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Floor Coverings International offers free project estimates.
    Yes, Floor Coverings International offers eco-friendly accreditations.
    No, Floor Coverings International does not offer a senior discount.
    No, Floor Coverings International does not offer emergency services.
    Yes, Floor Coverings International offers warranties.
    Floor Coverings International offers the following services: Sales and installation of hardwood, carpet, tile, natural stone, laminate, vinyl, linoleum, runners, and green alternatives, like bamboo and cork, and wool.

    Contact information

    131 Matthews Station St Ste 2A, Matthews, NC 28105

    http://www.yourflooringteam.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM