Doctor Detail of Matthews is now under new ownership! 12 employees. Cost determined by a flat rate. Work done either at our Independence Blvd location or mobile trucks. Travel charges may apply.
I like that they come to my home. They did a really thorough job. My car looked fantastic when they were done. I would use their services again in the future.
Description of Work: They provided mobile detailing. They did a full detail of my car.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Jewel B.
05/2012
5.0
auto detailing
+ -1 more
They did it real well. I had a black car and they took out a lot of the swirl marks that my car had comparing to other car washers. They did a real good job. They took my car at 12 and they came out by 3 so it was about 3 hours or something. They took a lot of the swirl marks out of my car.
Description of Work: I used Dr. Detail to do a full auto detailing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Fiorella S.
04/2012
5.0
auto detailing
+ -1 more
Gary has to be the most pleasant, spirited person I have had the pleasure of meeting. Nothing was a problem for him and he listened attentively to all my requests and did everything I requested with regard to the detaiing of my van and cleaning of another vehicle.My carpets showed more staining a few days after the detailing, but I have to believe that it was due to dirt or marks under the surface that came up. I would highly recommend this company. The ALWAYS return phone calls promptly and are most accommodating.
Description of Work: Full detail of minivan and wash/vacuum of second vehicle.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
LOUIS N P.
02/2012
5.0
auto detailing, buffing & polishing, carpet cleaners
+ 1 more
Dr. Detail reviewed the service options with me, examined the car, and suggested the packages that would best address my needs and preferences. There were no surprises. The work was done in the time they estimated, and there were no extra charges. I try to take good care of my 2006 Toyota Avalon, but Dr. Detail took the car's appearance to a whole new level.
Description of Work: Dr. Detail rubbed out the scratches on my car's exterior, then hand waxed and buffed the finish to a deep shine. A protectorant was also applied to the finish. They shampooed the interior carpets and applied a protectorant to the leather upholstery. All the windows were spotlessly cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Beatrice T.
12/2011
2.0
car washes
+ -1 more
Dr. Detail - Car Detailing I used to use Dr. Detail, regularly basis every month, and I can't said anything nice about them. I always find things missing in the seat of my car, and one of the guys seems to think it is okay to just walk into my house.
Description of Work: Dr. Detail - Car Detailing I used Dr. Detail, to detail my car. It was a couple months ago and it cost $80.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$80
Response from Doctor Detail of Matthews
I would like to extend our sincere apology regarding the experience you had with our company. Most people feel that it is very difficult to leave negative feedback even when they feel its the right thing to do. We appreciate you sharing your thoughts and concerns with us. You are a valued client and we would like to take the necessary steps to retain your trust. Since the first time at your residence on 5/31/2007, we have serviced your vehicles a total of 51 times. This is the first time you have brought these concerns to our attention. I will not defend the technician that regularly serviced your vehicles just because he is our employee. My commitment to you is to gather the appropriate information and make a reasonable decision regarding our employee's position. I will say this, this gentleman has been with us since January 2006 and we have never had this type of negative feedback regarding his professionalism. Please know that I am open minded enough to know with any human being, mistakes and poor judgment can happen at anytime. Customer satisfaction is our number one goal. When we fall short from our client's expectations we want to make sure we make the situation right. We would like to have the opportunity to come out and service both of your vehicles at no cost to you. We would not send the technician in question and no one is to enter your home. Entering a customer's home is not a common practice and this matter will be addressed with all current and future employees. Please feel free to contact me directly with any additional feedback, comments or concerns. Your business is very important to us. I look forward to hearing back from you soon. Best regards, Clayton King General Manager Dr. Detail, LLC 704-507-9929 Direct Line clking@drdetailusa.com
JACK AND DIANE M.
07/2011
5.0
auto detailing
+ -1 more
Great experience - well worth the money will patronize again.
Description of Work: Full Wash/Wax /Detail
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
ALEXANDER AND IRENE M.
07/2011
5.0
auto detailing
+ -1 more
It was great, my van looks beautiful!
Description of Work: They detailed my car inside and out. When I was at the store I had hit the pole and got the paint from the pole on my bumber and we weren't able to get it off. They were able to get it all off! My van is a 2004 it has a little over 50,000 miles on it and because it is pretty old the plastic over the headlights were covered in dirt. They took those off and they cleaned those off as well!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MICHAEL & CYNDI A.
06/2011
5.0
auto detailing
+ -1 more
I worked with Brian and Chris. They were quick to respond to my email inquiry and gave me complete information over the phone. We got "The Works", which took this ratty looking car to one presentable as a gift. Because it was a surprise, they even offered to keep it locked up in their workshop for the week prior to presenting it to our daughter. Thery even buffed the flaws out of the paint and took it from chalky to a shiny white! This was a very good experience and we definitely got our money's worth. I strongly recommend them. 5 stars!!!
Description of Work: We purchased a 10-year old Corolla as a gift for our daughter. It was in filthy condition from the seller (dog hair, dead bugs, sticky spills, etc. It was really gross and no where near gift-giving condition. The exterior has several paint flaws and the engine had never been cleaned, full of dirt and debris. Dr. Detail cleaned, vacuumed, shampooed, polished and buffed the entire car so that except for the small dents, it looked like new - interior and exterior. They even steam-cleaned the engine compartment and shampooed trunk.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
April B.
04/2011
5.0
auto detailing
+ -1 more
The company representative I initially talked to was polite and friendly and gave me a quote over the phone. I used their mobile service and Justin came out at the time agreed. He was courteous, professional, hardworking, and did an outstanding job on my car. He got off all the bugs, the water spots, and there was hardly a scratch on it. The car looked like it came right off the showroom floor. In fact, it looked even better then when I bought it. Thank you so much, Justin. Excellent job!
Description of Work: Complete auto detail on 2006 Honda Accord
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
PHAEDRA B.
03/2011
5.0
auto detailing
+ -1 more
Dr. Detail is a magician! My 1999 Jeep Wrangler Sahara had never been washed or cleaned in any way in the 8 or so years I owned it, not once. That Jeep had been everywhere and back again, twice, and it showed. It had been off road into red clay mud pits up to the doors, mud bogging to the point the doors wouldn't open when it dried, driven through salt, snow, ice, mud and clay. You name it, that Jeep was in it. It had been smoked in, eaten in, rained in, had a burn in the drivers seat, an entire covered with a dense layer of clay dust and smelled worse than a highschool boys' lockeroom. It was so filthy that just sitting in it left your clothes clay stained and clay dust under your nails. Dr. Detail made that Jeep look brand spanking new, literally. No burn in the fabric seat, not a single speck of clay, dust or mud was anywhere to be found inside, outside or on the engine and it smelled exactly as it did the day I bought it, brand new, from the dealership. THE TRANSFORMATION WAS NOTHING SHORT OF MIRACULOUS. I spent $150 to get it detailed, but I got $4000 more for it when it sold. I originally listed it for $9000 in an auto sale magazine, but ended up selling it for $13000. DR. DETAIL IS THE ABSOLUTE BEST!
Description of Work: I got the "Major Surgery" package, although I think it has since been renamed. It included anything and everything they offered.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
DOROTHY L.
09/2010
5.0
auto detailing
+ -1 more
When they were done, the car was spotless inside and out! They were finished on time. We were thrilled with the result and will go back.
Description of Work: Interior and exterior detailing of our 1990 Mazda Miata.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
JANICE K.
09/2010
5.0
auto detailing
+ -1 more
He did an excellent job! I'm now working with a company that's mobile, but would likely work with them again. He was prompt and worked efficiently; offered a very thorough detailing.
Description of Work: He detailed my vehicle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
NANCY M.
08/2010
5.0
auto detailing
+ -1 more
I don't know about their services. I don't remember how much we paid for it because it was at an auction in a fund raiser in my school. We paid $50.00 but it was worth $150.00. They were very thorough and they did a great job. They came to my house and did it. I liked that too. I would use them again in the future.
Description of Work: Dr. Detail detailed my car about 3 years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
JEFF J.
08/2010
5.0
auto detailing
+ -1 more
They were reasonably priced and did a good job.
Description of Work: Dr. Detail detailed the inside of my husband's car.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
KIM M.
07/2010
5.0
auto detailing
+ -1 more
Everything was wonderful from my initial phone call thru the scheduling and the cleaning. Honestly, I had found 2 service providers on Angie's List, but I was so impressed with the professionalism and explanations of services when I called to get a quote, I never called the 2nd provider. I had 2 cars detailed, both in serious need of attention; a 2000 Accord that was very dirty and had not been to a carwash in more than 2 years and a 2005 Pilot that is used heavily to carpool kids to their various activities. My technicians, Gary and Mike, were on time, in uniform, very polite and hard workers. The spent 5 hours scrubbing, shampooing, waxing, and polishing every inch of the inside and outside of both cars and they look fantastic. At the end I had the chance to carefully inspect the 2 cars and when I pointed out one more thing I wanted them to do, remove some decals on the back window, they were happy to do so. It was a great experience and I will recommend them to everyone.
Description of Work: Dr. Detail's Mobile Service came to my house and completely cleaned and detailed 2 cars.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$314
ALAN C.
08/2009
5.0
auto detailing
+ -1 more
Quick service and good result. Looks almost new.
Description of Work: Resurfaced the lenses of both headlights in our 1999 vehicle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
DEBBIE S.
07/2009
5.0
auto detailing
+ -1 more
Had our daughter's Honda Odyssey completely detailed. She has 3 children under 8 and had never had it detailed since purchasing new about 3 years ago....so you can imagine the condition prior to detailing! The detailer was very nice, polite and had a very stong work ethic. He did waht it took to get into every little nook and cranny. We were very pleased with the service, the work and they even showed up a few minutes prior to the appointed time! We would definitely use them again.
Description of Work: wash, wax, carpeting cleaned, windows cleaned, doors cleaned, all of interior cleaned, headliner cleaned, sun visors cleaned, detailed interior & exterior
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JACQUELINE W.
06/2009
5.0
auto detailing
+ -1 more
James arrived on time and was very professional and thorough. He and his partner worked hard and took great care with my vehicle. They completely transformed my front headlamps, which had many years of oxidation build up. My car is 10 years old and was beginning to look really dull and tired. Now, it looks great and the headlamps are bright and completely oxidation-free!!!!! The price of the service was a stretch for me, but it was money well spent. Thanks, Dr. Detail.
Description of Work: I received a complete detail, which included exterior wash, wax, and full interior cleaning.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Brandon H.
05/2009
5.0
auto detailing
+ -1 more
They were very professional and helpful on the phone, and helped me pick the right package for my needs. The guys arrived on the scheduled day. They had to reschedule from a previous date due to another job running long, but gave a discount because of it without having to be asked. This was a truck I had borrowed from my father-in-law for a couple of months, and over that time it had gotten very dirty and acquired some new scratches. After they were done with it, I was able to return it in better condition than I had received it.
Description of Work: Dr. Detail performed their "All Full Service Detail" on a Ford F-150 at my house. They cleaned the truck inside and out, and were able to buff out a lot of scratches in the paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
ANGELA P.
09/2007
5.0
auto detailing
+ -1 more
The car looked very good when they were done, almost like new! They did a very good job and they even sent a thank you card when it was all done.
Description of Work: They detailed my daughter's car.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
EDDIE G.
08/2007
5.0
auto detailing
+ -1 more
They were prompt and on time. Actually they were early and called me to see if that was OK. They did an awesome job cleaning my two short buses even in the extreme heat.
Description of Work: Dr. Detail came out to my location and hand washed two short busses for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
RENEE L.
02/2007
5.0
auto detailing
+ -1 more
I was very pleased with the service I received from my initial phone call throughout the entire process. I explained the lingering smoke issue during my phone call and was told that they would do everything they could to get rid of it. Originally I was going to take the vehicle to them but they stated that the full interior and exterior detail I was requesting would take 5 hours and I really didn't want to spend that much time in their waiting room. They offered their mobile service for no additional cost (although engine cleaning is not available through the mobile service) and were able to come to my home the next day. The operators were extremely nice and did an excellent job. As they were finishing up, they walked around the vehicle and touched up small areas that they saw (although I couldn't see anything that needed additional cleaning by that time!). I will definitely use their service again in the future.
Description of Work: Two operators came to my home to detail my father's truck as a birthday gift. They spent almost three hours vacuuming, shampooing, cleaning the exterior, waxing, and getting those areas that normally are missed in general cleaning (door jams, wheel wells, under the seats). They even managed to get rid of the lingering smoke odor that remained despite my father giving up smoking over 6 months ago.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
SUZANNE W.
07/2006
5.0
auto detailing
+ -1 more
WILL USE EVERY 2 WEEKS FOR MAINTENANCE. EVERY THREE MONTHS FOR WAX & DETAIL.
Description of Work: DETAILED CAR INSIDE AND OUT, AND WAXED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Alan H.
06/2006
5.0
auto detailing
+ -1 more
Two young men from Dr. Detail arrived right on time in their fully equipped service vehicle, water and electricity included. After two hours of non stop work our 98 Ford Explorer look like new. The interior was spotless. No carpet stains, no dust, no sand and no grit in those hard to clean places. Even the door jams were clean. The exterior, especially the roof and hood, looked incredible. No more oxidized paint issues. The chrome rims and bumpers had that old brilliant look again. Even the front air damn was missing its collection of insects from many of our long road trips. At first I thought the price was kind of high. However, considering the way the vehicle looked before the detailing and the way it looked afterward, I would say the $175.00 price tag for detailing SUVs was fair. I would recommend these guys in a heartbeat. Also, while they were here I got a quote to do a full detail my boat. They'll be back in a week.
Description of Work: My wife drives a 1998 Ford Explorer. Her SUV hadn't been detailed in years and was beginning to show its age. The interior had a few small stains on the carpet. It also had lots of small places where small particles of trash had accumulated over the years. The exterior, especially the roof and hood, had serious oxidized paint issues that I had tried to repair myself without success. I asked Dr. Detail to perform a full detail on her SUV.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
CANDACE D.
05/2006
5.0
auto detailing
+ -1 more
A pleasure to work with from start to finish. Danya was polite over the phone. They did the detail job in a few days from my request. I received a phone call once the job was complete. Danya called back and asked me to go and look at their work. If I was satisfied, they would send an invoice via mail. They did a great job. I am having them come to my office to detail a group of cars as well. I would definitely recommend!
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*Contact business to see additional licenses.
Service Categories
Auto Detailing,
Buffing and Polishing,
Car Washes,
Carpet Cleaning,
Upholstery Cleaning,
Pressure Washing,
Boats,
Auto Painting
FAQ
Doctor Detail of Matthews is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 AM
Doctor Detail of Matthews accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Doctor Detail of Matthews offers free project estimates.
Yes, Doctor Detail of Matthews offers eco-friendly accreditations.
No, Doctor Detail of Matthews does not offer a senior discount.
No, Doctor Detail of Matthews does not offer emergency services.
No, Doctor Detail of Matthews does not offer warranties.