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CUSTOM HARDWOOD FLOORS

3.0(
2
)

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

Services we offer

SUPPLY, INSTALL, SAND, FINISH, REPAIR, RESAND & REFINISH ALL TYPES WOOD FLOORS. HARDWOOD PATTERNS, DESIGNS, INLAYS & BORDERS. COMPLETE INSTALLATION OF NEW & REFINISHING OF EXISTING STAIRS. INSTALL CERAMIC TILE & NATURAL STONE FLOORING. INSTALL CARPETING.

Amenities

Free Estimates
Yes
Senior Discount

ask for details

Accepted payment methods

Check

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
LAURA F.
02/2008
5.0
hardwood floor
  + -1 more
unknown
Description of Work: They installed brand new hardwood floors.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
JANE H.
05/2007
1.0
hardwood floor
  + -1 more
Work was lousy. Workers could barely speak English and didn't show up until nearly noon. The section of sub flooring they installed didn't even butt up to the other piece. Steve said it was to "allow for expansion" as if I'm an idiot. They used material that was substandard and I have knotholes and knicked off corners patched with filler that are clearly visible. They didn't even sand between coats of varnish and when the second coat went down, the floor wasn't even swept so there is lint and other crud sealed into the floor. They put a hole in my wall 5' above the floor - how they did that I don't know - but I had to have it repaired. Boards are cupping, which means they were not cured properly. They left their debris in my yard and I had a flat tire repaired because of nails they left in my driveway. When these idiots came to put down the third coat of varnish, I sent them away. Steve is full of excuses, but I want my money back and must hire someone else to start over.
Description of Work: I hired this company to replace a section of sub flooring and install hardwood floors throughout my house.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,000
Response from CUSTOM HARDWOOD FLOORS
THIS WOMAN IS A LIAR AND A CHEAT. SHE IS SIMPLY ATTEMPTING TO AVOID PAYING HER BALANCE BY MAKING RIDICULOUS EXCUSES. THIS PERSON'S HOUSE HAD BEEN DAMAGED BY NUMEROUS CATS LEFT IN THE HOUSE ON PURPOSE. DRYWALL HAD DETERIORATED, SUB FLOORING HAD ROTTED AND SOFTENED. WE REPLACED THE SUB FLOORING IN ONE ENTIRE SECTION OF THE HOUSE & PART OF ANOTHER. THERE WAS ABSOLUTELY NOTHING WRONG WITH THE WORK. SHE SELECTED THE LOWEST OF THREE GRADES OF WOOD AFTER BEING SHOWN SAMPLES OF EACH, THEN COMPLAINED BECAUSE OF MINOR KNOTHOLES, WHICH WERE FILLED WITH MATCHING WOOD FILLER, WHICH IS STANDARD PRACTICE IN THE INDUSTRY. SEVERAL TIMES WE ARRIVED FOR WORK AND SHE WAS NOT THERE TO ALLOW MY MEN TO HAVE ACCESS TO THE HOUSE. WHEN WE ARRIVED FOR APPLICATION OF THE FINAL COAT OF FINISH SHE WOULD NOT ALLOW US IN TO COMPLETE THE WORK. UNTIL THAT TIME SHE HAD PRAISED THE WORK AS 'BEAUTIFUL'. THEN ALL OF A SUDDEN IT WAS TERRIBLE & SHE WOULD NOT ALLOW US IN TO FINISH & SAID WE WOULD NEVER GET 'ANOTHER RED CENT FROM HER'. I SENT REPRESENTATIVES OF TWO OTHER FLOORING COMPANIES TO LOOK AT THE JOB AND TELL ME WHAT WAS WRONG WITH THE FLOOR. SURPRISINGLY, SHE ALLOWED THEM IN TO LOOK AT THE FLOOR, AND THEY BOTH TOLD HER THAT ALL THE FLOOR NEEDED WAS THE FINAL COAT OF FINISH AND HER FLOOR WOULD BE BEAUTIFUL, WELL ABOVE INDUSTRY STANDARDS. SHE HAD ALSO ASKED ME TO FIND OTHER CONTRACTORS TO PERFORM OTHER WORK ON HER HOME, WHICH WAS IN DISASTROUS CONDITION. SHE TOLD US THAT HER EX-HUSBAND HAD PURPOSELY DONE DAMAGING THINGS TO HER HOUSE OUT OF REVENGE, AND IT WAS OBVIOUS THAT MUCH MALICIOUS DAMAGE EXISTED. AFTER THE WAY SHE TREATED US, WE RECOMMENDED THAT NONE OF THE CONTRACTORS WE SENT THERE TAKE A CHANCE ON NOT GETTING PAID. THEREFORE, NONE OF THEM WOULD WORK FOR HER. BY THE WAY, SHE WAS NOT THE OWNER OF THIS HOUSE - HER MOTHER, WHO LIVES IN CALIFORNIA, IS THE OWNER, AND SHE SIMPLY TOOK HER DAUGHTER'S WORD AND WOULDN'T EVEN TALK TO US. SHE IS ALSO THE ONE WHO GUARANTEED PAYMENT TO US, WHICH SHE RENEGED ON. WE DETERMINED THAT A LEGAL BATTLE WOULD BE TOO COSTLY TO BE JUSTIFIED, SO WE MOVED ON WITH OUR BUSINESS.

    Contact information

    PO Box 2862, Matthews, NC 28106

    www.customhardwoodfloorsinc.net

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation

    FAQ

    CUSTOM HARDWOOD FLOORS is currently rated 3 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    CUSTOM HARDWOOD FLOORS accepts the following forms of payment: Check
    Yes, CUSTOM HARDWOOD FLOORS offers free project estimates.
    No, CUSTOM HARDWOOD FLOORS does not offer eco-friendly accreditations.
    No, CUSTOM HARDWOOD FLOORS does not offer a senior discount.
    No, CUSTOM HARDWOOD FLOORS does not offer emergency services.
    No, CUSTOM HARDWOOD FLOORS does not offer warranties.
    CUSTOM HARDWOOD FLOORS offers the following services: SUPPLY, INSTALL, SAND, FINISH, REPAIR, RESAND & REFINISH ALL TYPES WOOD FLOORS. HARDWOOD PATTERNS, DESIGNS, INLAYS & BORDERS. COMPLETE INSTALLATION OF NEW & REFINISHING OF EXISTING STAIRS. INSTALL CERAMIC TILE & NATURAL STONE FLOORING. INSTALL CARPETING.

    Contact information

    PO Box 2862, Matthews, NC 28106

    www.customhardwoodfloorsinc.net

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM