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Clean Planet Inc

House Cleaning, Window Cleaning

About us

6 employees. Additional e-mail is services@cleanplanetcleaning.com

Business highlights

24 years of trusted experience

Services we offer

Commercial And Residental Cleaning

Amenities

Free Estimates
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.448 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
8%
3
13%
2
2%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.5
professionalism
4.6
responsiveness
4.7
punctuality
4.5
Showing 1-25 of 48 reviews

LEIGH L.
12/2015
4.0
house cleaning
  + -1 more
It was a coupon. It was $155 for 3-hour cleaning session. There were three times I used them. One time was one person. The last two was different person and the first one was not good. It just took too long. It was not a lot of work. That was only for the first one but the other two visits were great.
Description of Work: I used Clean Planet for house cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$155

Crystal D.
04/2010
1.0
house cleaning
  + -1 more
Both persons began to work in my master bathroom at 10:21 and I went back downstairs to immediate call the owner Lesya for clarification. I did not reach her and headed back upstairs to ask the ladies was everything okay (did they have all the materials they needed).They said yes and both began to clean the bathroom. About 20 minutes later I heard the vacuum cleaner start and thought it was interesting that for 20 mins before persons were in the bathroom and with only 40 mins to go (according to these new terms that got reset), there was a lot that needed to get done. Both persons continued to clean and I went back downstairs to work on my computer At about 10:50, both persons came downstairs and the young girl asked if I would like the stairs vacuumed. I said yes and she vacuumed the stairs while her mother started in the bathroom downstairs. After the stairs she took a small duster and began ?dusting? the baseboards in the family room (I had only requested that the bathroom baseboards be dusted in lieu of time). After cleaning the bathroom the lady went to the kitchen and began to ?wipe down? appliances while the young girl vacuumed the kitchen area floor. Finally at about 11:15, the lady declared that they were finished and asked for me to check things out. I expressed my dissatisfaction with the vacuum upstairs and noted that in fact one room had been missed, the floors had not been cleaned and the master shower had water spots.. I came back down and asked had the floors been mopped and was informed that no they were only vacuumed. I told them that I was disappointed, but thanked them and decided to take my issues up with the owner. I spoke with the owner who then went on a 15 min tirade about how groupon has overwhelmed her with business and that the maids are only paid 11 dollars a hour and she only gets half of what groupon advertises.. etc etc. I finally stopped her, telling her business dealings was not my concern and I only wanted what I paid for. I was sold a team (more than 2) cleaning for 2 hours. Finally, she said that she would send the maid back for the remaining hour (which is what I paid for), with her daughter waiting in the car. I told her today was not a good day as it was my husbands birthday and I would be home tomorrow morning. We set an appointment for the following day at 10am. About 3 hours later, I got another call from the owner telling me that she had changed her mind and based upon the report she got from the maid, no one would be returning and she would refund the small tip I had given the maid. Instead of arguing back and forth, I told thank you and began to compose my letter. I have never experienced such terrible customer service.
Description of Work: On January 13, 2010 I purchased a groupon for Clean Planet Inc Green Home Cleaning in Charlotte, NC and then spent the week and a half trying to get an appointment. I called and emailed and never received a response. Had I not already paid for the service (that’s how groupons work), I would have taken that as a sign and found someone else, but being that I paid, I had no choice. When I finally got in touch with Ms. Ms. Lesya Allen, I made an appointment (or so I thought) for a few weeks down the line. We spoke, I explained to her the type of home I lived in (number of rooms and bathrooms) and set expectations. She agreed and the appointment was set; or so I thought. I sensed some hesitation and upon being pressed, she admitted that since the actual service would take place a month later, she would have to “let me know for sure” a few days before. I explained that I work more than a hour away and would have to make arrangements to be at home so no, letting me know a few days before would not be okay. I needed a firm yes at least a week before. A week prior to the appointment I received no phone call and assumed that the appointment was off. The day before the cleaning was to occur, she called saying that yes, her team could come on my requested date. I gently reminded her that it was too late and I would have to reschedule. Again, had I not paid in advance I would have moved on. On March 29, I called Lesya again and asked for an appointment and she said she could come on Friday-4/2/2010 . Great! The appointment was made for 8am Friday morning. On 4/1/2010 Lesya called (and left a message) and informed me that the 8am would no longer work because she had another customer that came up and she would have to come between 9:30 and 10am. I called back the next morning, and with some hesitancy agreed to the time change. At 10:18 a Lady arrived with her young daughter and informed me she was here from Clean Planet and asked what would I like done. I said well you only have two hours right (these were the terms when I purchased the groupon), so let’s start with the bathrooms and kitchen. I was stunned when informed that no, I did not have two hours , but one hour because she and her “help” were there , so two people would serve for one hour. I told her that those were not the terms that were agreed upon, but against my better judgment I allowed her to stay and asked that she start upstairs in the bathroom.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$50

Judy A.
11/2009
5.0
house cleaning
  + -1 more
They are very friendly and call if they are going to be late. Generally they do a great job! The cost listed is for 5 hours of cleaning.
Description of Work: They are our ongoing housecleaning company, we've used them for 3 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Matthew G.
11/2009
5.0
house cleaning
  + -1 more
They are just wonderful! They do such a better job then another company we were using. She's honest, professional and get the job done. They just do an exceptional job.
Description of Work: They come about every 10 days to clean the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

ELISABETH L.
11/2009
5.0
house cleaning
  + -1 more
The owner was excellent, she was very good about following up and also very responsive to any feedback that we had. She cared about the quality of work that her employees did.
Description of Work: They were our housecleaners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ricky P.
11/2009
5.0
house cleaning
  + -1 more
I'd never had my house cleaned by anyone before & they did a very good job. They are very professional. When she orginally looked at my house & estimated how much time it would take & how the much the cost would be, it was exactly what they had estimated.
Description of Work: They did a deep cleaning of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$240

DENA H.
11/2009
5.0
house cleaning
  + -1 more
Raisa has been cleaning our house for a couple of years now. She does an excellent job! I like Clean Planet because they use environmentally friendly cleaning products and because we were able to customize what we did and did not want cleaned. Many other services are locked into doing certain things and we wanted more flexibility in order to minimize our costs :) Leysa is also very good about calling us when we are due for our next cleaning and does her best to accomodate our schedule needs.
Description of Work: We have our house cleaned monthly. At our request, they do the floors, bathrooms and dusting only. We have a 2800 SF house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

MICHELE P.
11/2009
5.0
house cleaning
  + -1 more
Clean Planet cleans our house every other week for last 2 years. They have always done an excellent job. They are flexible if I need to do a schedule change. They are on time also. If I have had a concern or question with the cleaning it has been addressed immediately. I have been very pleased with their service and have no reservations in recommending them.
Description of Work: Cleans entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

BRAD O.
10/2009
5.0
house cleaning
  + -1 more
We have used Green Planet every two weeks for house cleaning for the last 2 years. The company is great, Lesya is always flexible too in cases where I need to change the day or time. Our house keepers are generally always the same and although they speak very little english they are polite and check with me before they leave to see if there is anything else they can do or if they missed anything. I especially like that they use all Organic cleaners which makes me feel a little better with our cats running around.
Description of Work: General House Cleaning including kitchen, bathrooms, bedrooms, pet hair on the stairs, changing sheets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

AUDREY L.
01/2009
3.0
house cleaning
  + -1 more
Overall, it wasn't anything special. It didn't look any better than what I did. I was just very disappointed in the job that they did. They did show up on time, however.
Description of Work: Two people from Clean Planet came and cleaned my house.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$150

KARIN D.
12/2008
4.0
house cleaning
  + -1 more
The people are fine. The are about average to me. They do a good job cleaning everything. They are very friendly and nice and I would use them again in the future.
Description of Work: They come to my house and do some general housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

BETH D.
10/2008
4.0
house cleaning
  + -1 more
The folks at Clean Planet clean my house monthly. They arrive on time and work hard until done. They have from time to time missed some things, but very willing to correct issues and open to feedback.
Description of Work: Cleaned the entire 2 story house - scrubbed bathrooms and kitchen, dusted and swept other rooms, changed sheets in bedrooms. Took trash out.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

MARK AND LISA B.
10/2008
5.0
house cleaning
  + -1 more
We have been using this cleaning service for about 2 years and are very satisfied. On this occasion, they were scheduled to arrive at 8 AM, but arrived at 8:23. Two employees came and had the whole house finished by 9:40 AM. They did a good job. The house looked clean and smelled fresh.
Description of Work: They vacuumed, dusted, mopped the floors, cleaned the bathrooms, cleaned the kitchen, made the beds, and emptied the trash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Diane Y.
10/2008
3.0
house cleaning
  + -1 more
Clean Planet came to our home for a consultation to look around and give us an estimate. We decided to go with them for a one-time cleaning, and if all went well, to perhaps book monthly cleanings. We're relatively tidy people and our home is only 1,800 sq/ft, but we do have two dogs and we wanted a big "spring cleaning" and didn't have time to do it ourselves. We scheduled them to come the Friday before our family came to town (they came in on Saturday). They were scheduled to be here first thing in the morning and she said it would take about 4 hours to clean our home. She did ask if there was anything specifically we wanted done, and I told her I just really wanted the hardwood floors cleaned & mopped (b/c we hate doing it!). Because we have two dogs, we had to take them to a boarding facility for the day so the house cleaners could come in. We were out of the house before 7:00. At the end of a busy day at work, I went to pick up the dogs and came home at roughly 4:15-they were still at our home. When I went in, I found that they had just arrived! She said she left me a message at work-I later found that she had left me a message late in the afternoon, but if they were supposed to be there "first thing in the morning" why would she call me at 3:00? Furthermore, I had both of my dogs with me and had to lock them in rooms with me while they cleaned other rooms. In the end, they were in our home until I think 9:00 that evening. We could not reschedule because we had company coming in the morning and we wasted $50 by boarding our pets all day. When it came time to pay, they charged us more than the estimate, telling us it "took more time than they had expected"-I was not happy about that. On top of that, they did not mop the floors-as they were packing up their cars to leave, we went out and asked if they had mopped, since we were home while they cleaned and never saw mops come out. They said they had. After they left, we started checking and found that they had clearly not mopped our hardwoods, nor had they even moved furniture to vacuum underneath. They did clean our blinds (they looked great) and our stove looked fantastic. However, I was very disappointed that our floors were not cleaned like we had asked. The owner/operator (cannot recall her name) did call us a couple days later to apologize for the mix-ups & offered us another cleaning at a reduced rate, but I declined. I assume they overbooked for that day, but I was very disappointed that I had to stay locked up in a room with my dogs all night, that I had paid to board the dogs all day for no reason, that they hadn't even called until late in the day when they were scheduled to be there first thing in the morning, that they charged us more than the estimate and that the one "special" thing we asked for was not done.
Description of Work: Cleaned our home before a family visit.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

$200

JAMES N.
10/2008
2.0
house cleaning
  + -1 more
I won't use her again. I think she was very overwhelmed. I asked her to concentrate on the mini blinds and they did a horrible job. I had to redo them because they used dirty water. She yelled at them for not doing a good job, but I had to spend the entire next day going over what they did.
Description of Work: I had her come and do the initial cleaning. I had her come and she did an estimate. She told me that she would have a different person doing the cleaning. She rescheduled three or four times. The one day she was to show she canceled. She then did come and brought five people with her and none of them spoke English. She said if they had questions to call her. She came back and had to redo a lot and they were at my house for over five hours.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0

$300

Shafi M.
08/2008
5.0
house cleaning
  + -1 more
It has been great working with Clean Planet. They are professional, timely and a thorough job. My wife loves the fact they usually only green cleaning products.
Description of Work: Total house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

GRACE S.
07/2008
5.0
house cleaning
  + -1 more
She is friendly, sweet and reliable. She takes initiative and works fast. She is trustworthy.
Description of Work: She cleaned the bathroom, kitchen. She vacuumed and mopped my entire house. She concentrates on one room each visit. The last time she went to the back porch area. She brings her own supplies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

LOUIS J.
05/2008
4.0
house cleaning
  + -1 more
The cleaning crew was courteous & on time.
Description of Work: Washed floors, walls, windows, wood work & baths.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy A.
01/2008
5.0
house cleaning
  + -1 more
They are really nice, she even follows up with me. They also come on time.
Description of Work: They clean the whole house. I use them every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

MARK AND LISA B.
11/2007
5.0
house cleaning
  + -1 more
They were scheduled to come at 4:00 PM but showed up at 10:30 AM, without calling. I called the owner and she apologized and said she forgot to call me about the time change. The crew of 2 cleaned the house in about 2 hours. They did a good job cleaning, although they missed some crumbs when vacuuming and sweeping the floors. The employees did not speak English, so it was a little hard to communicate.
Description of Work: Semi-monthly cleaning of a 3 bedroom house. They dusted, vacuumed, cleaned the kitchen, cleaned the bathrooms, made the beds, and emptied the trash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$100

Maurya B.
11/2007
1.0
house cleaning
  + -1 more
I met with Lesya and thought she was very professional. She said bi-weekly cleanings for my house would be $100 and an initial deep cleaning would be "slightly more." She and her crew cleaned for several hours. She asked me check their work to see if it was acceptable. As I went through the "cleaned" house there were numerous things wrong: sink not cleaned, toilet bowl obviously not touched, mirrors not cleaned, top of refrigerator dirty, ledge in shower not clean. I pointed out the problems and she fixed them. She then told me I owed $500! I was shocked. I told her it was much higher than I expected. After she left I found many more problems with the "cleaning" (only cleaned around objects on counters, only cleaned lower shelves). I was thoroughly disappointed with the cleaning and the cost. I let Lesya know I was unhappy. She offered to come back to finish the work but I had no confidence in it being completed to my satisfaction. She finally offered a refund - too little too late.
Description of Work: Was supposed to do an initial deep cleaning service before starting a bi-weekly service.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$500

JEANNIE P.
10/2007
1.0
house cleaning
  + -1 more
Called to set up cleaning for move out. Cleaned the window tracks, baseboards, doors, cabinets, drawers etc. Explained house would be empty. We made an appointment (which I rescheduled some prior appointments to accommodate her availability) for 7 pm and she never showed, no call, no feedback. Very disappointing especially since I read such great things on Angie's list.
Description of Work: Move out cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Reid L.
10/2007
5.0
house cleaning
  + -1 more
Very good work. They were delayed 3 hours because of problems at another job (the client did not leave them a key to get in) but Lesya kept in touch with me and added another worker to be sure they could finish as originally promised. She also gave me 2 free hours of cleaning to be used after the painters and carpet layers were finished, which I did use. I don't think the delay was their fault and I was very pleased with the quality of work and their professionalism. I would use them again.
Description of Work: Clean Planet cleaned an 1,800 square foot house I am selling. The house was being repainted and recarpeted so they cleaned the kitchen, laundry room, bath rooms, and windows. Cabinets were cleaned inside and outside, appliances the same, and all non-carpeted floors were mopped. There were 3 workers and they worked for about 3 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$200

Heather M.
10/2007
3.0
house cleaning
  + -1 more
Lesya was very nice, her workers polite, but they were late every time they came for the estimate, both cleanings, and for some touch-ups they were supposed to do. She did call to tell me they would be late, which I appreciated, but still. I questioned whether I really needed the "deep clean" since I had been with another cleaning service prior, but they did a good job, although they missed a few things I had specifically asked for. For the next appt the woman was new and only swept the downstairs, didn't mop. The floor was still dirty. She also missed the two areas missed last time, even though I had reminded Lesya the day before. When I called, Lesya offered to come back and clean the areas missed. She offered up a time and date, and when that day came, she called and said they were running late again. I told her to forget it, I couldn't be waiting around all afternoon for her and that this just wasn't going to work for us. Also didn't use "green" products like she said she would.
Description of Work: I got one "deep clean" and one regular housecleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

$250

CATHERINE E.
09/2007
3.0
house cleaning
  + -1 more
Leysa, the owner, came to my house to walk through and go over in detail what services I wanted. I requested all her regular services plus window cleaning. The cleaning was set but she called that day to tell me 2 of her workers could not come in. That was fine, so we rescheduled. Her crew set my alarm off which caused a warning from the police. The night of the cleaning she called just as I got home to see if I was satisfied. I walked though the house and gave her a list of things that were not done. I.E., furniture was not vacuumed (specific request- 3 cats), hardwoods under sofa not mopped, corners were missed, mantle not dusted. She promised to come back for a re-clean and check the work. I noticed more things that evening so I left a note with her payment check I promised to leave on the counter. After the "re-clean", some of the very things I had specified were missed were still not done or done poorly. I never heard from her again. No follow-up was done.
Description of Work: Agreement was for an initial thorough cleaning of approx. 1800 sq. ft. house with potential of bi-monthly cleaning thereafter.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$225
    • 1(current)
    • 2

Contact information

PO Box 1113, Matthews, NC 28106

http://www.cleanplanetcleaning.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning

FAQ

Clean Planet Inc is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Clean Planet Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Clean Planet Inc offers free project estimates.
Yes, Clean Planet Inc offers eco-friendly accreditations.
No, Clean Planet Inc does not offer a senior discount.
No, Clean Planet Inc does not offer emergency services.
No, Clean Planet Inc does not offer warranties.
Clean Planet Inc offers the following services: Commercial And Residental Cleaning

Contact information

PO Box 1113, Matthews, NC 28106

http://www.cleanplanetcleaning.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM