Bulwark Exterminating - Charlotte

Termite monitoring traps were placed around house. No one ever came out to check them. Although I had already paid in advance when I purchased the Angie's List deal, I continually received bills demanding payment. On the same day I had the termite traps put out, another person from the company - apparently a salesperson came to my house, and kept badgering me to sign up for their annual pest control service. I finally agreed with the stipulation that I could cancel after one quarter if I was not completely satisfied. Well, I am definitely not satisfied. The guy that came out only did a cursory spraying - basically nothing that I could not have done myself and I felt like I had wasted my money.

The pest control technician was prompt and sprayed all of the crevices where 'bugs' hide. He was very courteous and very professional. I recommend having this service performed while the weather is above 60 degrees to allow outside ventilation from the spraying inside of the home. The pest control technician said I should see results in about a week. Great service!!!! I will refer them to my neighbors.

Very pleased wih the team that did the work for us. They were thorough and communicated with us on all that they were doing and why. I was so impressed that I have retained Bulwark to be on regular pest control company.

They spray the outdoors for insects. They also do an inspection and spray according to what they find.

Mario came and did an exterior treatment then called me to follow up. Easy!

Overall it went really well and we saw significantly less bugs in the house. Malley recommendation is to make sure that they are very clear on any coupon that you purchase for you pay. It did seem odd that they didn't know the details of the coupon on Angie's list but nonetheless did a very great job.

The story is above. There is not much to say about an exterminator who does his job.

A representative from the company contacted us before we had a chance to call them. The service person was very prompt, explained what he would do, and performed the service fast and efficiently. He also informed us what to expect and that there would be a second treatment at a later time.

They were terrific. They came out and I'm always concerned about mice in the attic, being on a lake area. He said don't worry about the attic cause I'd hear them. But, he checked anyway. He was very thorough and respectful. They were the whole package, it was a very good experience.

wonderul - this inspector was very well trained -very knowledgeable of the company, the treatment, the product, the State Laws for pesticides. I was very impressed. he was on time and took time to answer all my questions. He didn't make me feel like I was waisting his time with all my question.

Very thorough, he was probably there for an hour and a half. We are going to use them for quarterly exterior service from now on. It was a good experience. They were very responsive.

First treatment was 95% effective. Getting one more treatment as part of a Big Deal. Good value and responsiveness.

Everything seemed to go well and they did a good job. They showed up on time and did what they were supposed to do.

Willis introduced himself asked what our concern was. We showed him the bug we have had an issue with. He explained what is was. He then explained all the steps he would take inside and out to take care of problem. I also explained my fear of spiders and he explained different kind and took care of spraying for them. I,would recommend your company and Willis anytime.

The technician installed about 20 termite traps all around the house at regular distances - after he was done it looked very profeessional and gave me a feeling of security about reaaly being protected well into the future - this had never been done before - the price includes several subsequent visits at intervals of about 4 months to check the traps and guarantee lasting protection

Very friendly and professional staff. Punctual service and thorough explanation of process.

It just didn't seem like a thorough enough spraying to have an effect. Time will tell. Still have one more treatment to go. It's in 2 months. They did try to sell me a contract over the phone when I was making the first appointment but I told him I wasn't interested until I saw how these two treatments worked. He told me it would cost more if I didn't take advantage of it now because they'd wave the registration fee or something like that. I will wait and see what happens. The bugs weren't bad to begin with but they were cockroaches and I didn't want to play games with them!

I paid for the Angies Big Deal. They called within 2 weeks of the services being paid for and the appointment was set up. Their first visit was a little longer but not bad. They sprayed the outside and inside the house. I haven't seen any bugs yet. I have them come every 2 or 3 months to keep spraying. (I really don't like bugs). If I see one between visits all I have to do is call and they come back at no charge. All the employees I have worked with have been very professional. I will keep using them.

They arrived on time. Its satisfactory.

The service was performed thoroughly and efficiently. As of this date (10/30/2012) there has been a complete absence of any type of insects. The reason for the overall rating of 'B" is because of the "C" rating under punctuality. I felt that I had been given an apppointment time of 5 p.m. and not a time "window". When the technician didn't arrive by 5:30, I called and they said he should be there by 6p.m.. I called again at around 7 p.m. and offered to reschedule the appointment but they said that he was enroute from his last service call. The tech finally arrived at 7:45 p.m.. He did the outside work first because he was fast losing daylight. Normally he does the outside work after he is finished inside. The tech was very personable and he and I talked quite a bit as he worked inside. Could this possibly be the reason he was running so late? He left about 9 p.m.. I put all this within the context of the nature of the service industry. It seems that as the day goes along, things happen and you get further and further behind, unless you were overscheduled to begin with.

Showed up on time. Descrided process and what type of chemicals to be used. I appreciate that it is all human and pet friendly. did the work and removed sprider webs he found. Did around the exterior and the crawl space. Only a very light smell was left and was gone in a few hours . I liked the way it is applied into the walls rather than sprayed. He will return in two months for follow up treatment. I would use again.

The intical call was a sells pitch but the person doing the service was very nice and did a good job. Very professional

I was impressed with Bulwark from the very beginning. Initially, we were given a window from 8-10 on a saturday that the technician would be onsite. At 811 I saw him outside prepping his paperwork and acquiring the equipment he needed. After greeting me at the door, he immediately removed his shoes and showed great respect for our house throughout the entire time he was there. He told me exactly what he was going to do and went into a great deal of detail. I was highly impressed with his professionalism and attention to detail. I was initially concerned because the day he came out it was raining outside. My concern was gone the next day when I saw immediate results by observing a minimum of 23 bugs laying outside my garage door upside down and 15 outside my front door looking up at bug heaven after they had met their demise. I highly recommend anyone requiring an excellent exterminator to call Bulwark immediately. My wife and I live by the mantra, you get what you pay for. With Bulwark, that is not true, you get what you pay for and even more.

They called to explain their service and the costs. Seemed like the best alternative and value for us. An appointment was set up and thet were prompt and efficient.

They called to schedule, arrived when they said they would, and finished,and didn't leave a mess!