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Alpine Heating & A/C Service Inc

Heating and Air Conditioning

About us

Alpine Heating and A/C Service is a family business since 1984. Locally owned and operated by Sheri Goreham since 1996. We strive to be the best, and our work shows it. Financing available. Additional DBA - Alpine Heat & AC. Additional contact name - Josh Lingerfelt

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Install & replace all makes and models of residential and light commercial, heating and air conditioning systems & sell home air purifying products.

Services we don't offer

Oil burning furnaces.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.918 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
4.8
Showing 1-18 of 18 reviews

SUSAN P.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
It went great. From the office to Josh, to Harry, the experience went very well. The installers, Harry H., were courteous, informative, kept us abreast of what was happening. Was very comfortable with them and their work.
Description of Work: Replaced air conditioning and heating units in home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

PAUL B.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. It took them a little longer to do it correctly, but I should be set for decades now. The metal work was very nicely done. Hard to beat a Trane! Thanks Alpine Heating & A/C
Description of Work: At first inspection we needed about $1500 worth of maintenance on a 15 year old unit so we decided to cut our losses and get a new dual fuel trane system. Shopped around and they were competitive and have served us well in the past. Have used Alpine for 8 years and are very satisfied with service and professionalism. We are also happy to support small local business. Thank you. Trane XL16c duel fuel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAVID J.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
The work was done quickly and correctly. We have used Alpine several times over the years and we have never been disappointed.
Description of Work: Replaced downstairs heating & air conditioning units, air box, & thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Lorraine W.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
Sherry, the owner gave confirmation & emailed estimate agter requesting after an employee come out did calculations. The men who arrived were professional answered all questions. They were reasonable. From the time they stated the job - someone was here from their company working. I was impressed with that their workmanship i professionalism, price, quality, responsiveness & punctuality was fantastic!
Description of Work: Measurement of house, windows & estimate for - purchase of installation of new XL 14 itrace 2,5 - to 410 Gas pack system for central heat & air) it delivery installation of said products & programmable themostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

PATRICIA C.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time; did great work, cleaned up after words. We were very pleased.
Description of Work: New A/C & furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

BETH E.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
I had fortunately already gotten estimates from 3 companies highly rated by Angies list. Because the quality and ratings were very similar I chose Alpine because they had installed and serviced my original system which had perfomed very well for 15 years. Just weeks after my estimates were in, the system did in fact break. When I called, Chuck came quickly to set an appointment. The technicians (I think Mark and Victor) arrived early Saturday morning. By 1 PM they had finished installing the new system, were already cooling down the house, and had removed the old system and cleaned everything up. They did have to come back on Monday to do the air return changes but that was fine with me because my house was now cool. When they finished the air return work, I immediately noticed that my previously warm rooms were much cooler. They also gave me the paper work for my gas company rebate and my IRS tax credit. Everyone, including the technicians, the sales people and the front office employees are very knowledgeable, professional and courteous. Would definitely recommend them
Description of Work: They installed a Trane 3 ton XR13 A/C with an XV95 2 stage, 80000 BTU, variable speed gas furnace. They also enlarged the duct at the air return to even out the heat and air through the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,600

Lynn B.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
The service personal were excellent ! Sales person was friendly, explained clearly options. Installers were very efficient and aimed to get the job done in timely manner.
Description of Work: New heating furnace & air conditioning units. Installed new duct work, thermostat, vent & upgraded amps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Nancy S.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
Mr. Chuck was the sales representative and he was great. He stopped by our house twice when the installation was going on. The installers were neat, clean and very professional. They were wearing uniforms. They did an excellent job and explained each step they were doing. They were in the house from 9:30am to 3:30pm and didn't even take lunch break.
Description of Work: Alpine Heating & A/C Service Inc installed 2 new air conditioner units at our place.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$6,800

Lora M.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
I was having trouble with my air conditioner and someone referred me to Alpine. The General Manager came out and assessed the situation, he then quoted me a price. Chuck also gave me a written estimate, he was very professional. I later agreed to the price and had the A/C Unit installed. The technicains were great! They were so neat about everything. Also, Heather who I dealt with in the office was as friendly and as kind as she could be. I learned Alpine is never late, so if you decide to use them be ready. I would highly recommend them!
Description of Work: I had a central airconditioning unit installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Steve H.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
Chuck came out and measured everything. Answered all of our questions. Fair price, neat job done in timely fashion. Good people.
Description of Work: A mini split A/C system installed in server room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

MARGARET N.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
Highly recommended by our contractor. He was correct -- polite, considerate of our home (wore booties), prompt, answered questions, and gave excellent service.
Description of Work: Replaced heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Sandra R.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
The installation went very smoothly. The workers were timely, professional and polite.
Description of Work: Installation of new heat furnace and air conditioning unit; new thermostat. Removal of old unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,900

DAVID J.
11/2010
5.0
heating & air conditioning/hvac
  + -1 more
I was very happy with their work and follow through. Their price was much better than the estimates I received from other local companies and I would not hesitate to use them again. Three of my neighbors have used them for new equipment as well and all have been very satisfied.
Description of Work: Replaced existing gas heat and air conditioning units with new Trane equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,600

Andrea H.
10/2010
5.0
heating & air conditioning/hvac
  + -1 more
I had a pretty good experience overall. I liked their pricing and the fact that they put a pamphlet written in the post. They were pretty good sponsors. They are pretty straight forward and I would use them again in the future.
Description of Work: I used Alpine Heating & A/C Service Inc last year. They replaced the heating and cooling unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Mark K.
05/2010
1.0
heating & air conditioning/hvac
  + -1 more
After two weeks of waiting, my schedule was not considered at all. I also have found much better deals on both non-contract repair work and service contracts. I would not use this company in the future.
Description of Work: I called Alpine based on the Angie's List recommendation, and was told that I would have to wait two weeks for a technician to come check our non-functioning air conditioner. Since we have a separate air conditioning system for the upstairs where we sleep, I agreed reluctantly. The woman who answered the phone was friendly and competent, and told me that I'd save money by buying a service contract. I agreed, and told her I had to have a morning appointment because of afternoon obligations. On Friday before my Monday morning appointment, she called to say the technician wanted to come in the afternoon because he had other calls in the morning. I told her to forget it and hung up.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0


Response from Alpine Heating & A/C Service Inc
I am very sorry about this and have taken strong action to be sure this never happens again. I know that in todays market you can not afford to ever loose a customer... no matter what. So please except my appology and if you consider to give us a second chance I promise I will make this up to you. Thank you Sheri Goreham I truley am sorr.

BARRETT P.
05/2010
4.0
heating & air conditioning/hvac
  + -1 more
I have a contract with them. My experience with them has been fine. They were used by the contractor who worked on my house. I haven?t had any issues with them, except once when they took a couple of weeks to come out. The maintenance contract costs me $200 per year. I will continue to use them again in the future.
Description of Work: I use Alpine Heating & AC Service. The last time they came out was two months ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

INEZ W.
04/2010
5.0
heating & air conditioning/hvac
  + -1 more
It was great.
Description of Work: They did a summer inspection of our air conditioner. The price is a yearly service contract fee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

MICHELLE M.
08/2007
5.0
heating & air conditioning/hvac
  + -1 more
In-office team was very helpful. Never tried to answer ?'s not qualified to answer and either got answer right away from technician or called back shortly with answer. Estimator was very down-to-earth and did a through examination of my broken outside unit, inside units, and working outside unit before writing up complete estimate. Called to confirm how quickly the various units could be installed. Answered all my questions easily in a very straight-forward manner. Installers arrived on scheduled and completed the installation within a few hours. Price was very reasonable and included the entire unit, new thermostat, new pad, correctly-sized inside coil, and a one year service package for what other contractors wanted for just the unit.
Description of Work: Came out and did a free estimate after confirming that diagnosis of bad compressor in outside unit was indeed bad. Went up into the attic and determined that the most likely reason that the compressor went bad on a 8 year old AC unit was that the the inside coil is too small. Provided prices on 3 diff outside units that included all the details. Next day, technicians came out and removed the old outside unit and installed the new unit, including a new inside coil, thermostat, new concrete pad, and fully serviced the unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

    Contact information

    1630 Reverdy Ln, Matthews, NC 28105


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Alpine Heating & A/C Service Inc is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Alpine Heating & A/C Service Inc accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Alpine Heating & A/C Service Inc offers free project estimates.
    No, Alpine Heating & A/C Service Inc does not offer eco-friendly accreditations.
    No, Alpine Heating & A/C Service Inc does not offer a senior discount.
    Yes, Alpine Heating & A/C Service Inc offers emergency services.
    Yes, Alpine Heating & A/C Service Inc offers warranties.
    Alpine Heating & A/C Service Inc offers the following services: Install & replace all makes and models of residential and light commercial, heating and air conditioning systems & sell home air purifying products.
    Oil burning furnaces.

    Contact information

    1630 Reverdy Ln, Matthews, NC 28105


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed