ACT OF CLASS RELOCATION INC

They were just one of the least expensive when I was pricing them. I would use them again in the future.

They had the best price. They had a good reputation with the people we had talked to.

It went very well. They were very conscientious and easy to deal with.

They were very thorough in moving things at both ends. There were a few things broken and a couple of bed frames that were cracked. I have not yet finished opening all the boxes and so I have not made any claims.

Move went very well. They came when they said they would, packed the contents of the house and moved everything to Charlotte, NC, some to the apartment and some to a storage unit within 5 miles of the apartment. The move went smoothly, they were courteous and professional, and there was very little damage. The only minor issue was in getting the claim for some damaged lamp shades processed. I had to follow up several times to get it completed.

Nothing outstanding but they did everything they were supposed to do. They moved me about 40 miles. I compared the price and it was pretty fair. They were very careful with everything and didn't scratch anything at all. They were a little late but they did call and let me know they were running behind.

The owner works with the moving crew, he is in the job. They were being used by the people moving out of home. This was a surprise, but worked out great because the movers new not damage the floors and were familiar with the area and situation. I would certainly use them again. Excellent company.

I cannot say enough about the quality of the workers. They all had great attitudes & obviously enjoyed working together. They were all pleasant & hard working & got the job done in a reasonable amount of time. During our move, we got a torrential rain, complete with hail, & we had to stop moving items to the house from the truck. Instead of taking a break, the movers helped us put things away in the garage & kept busy the whole time. The workers were cheerful, polite, & never loafed. We would most definitely use this company again.!

Overall the 2 movers were professional, friendly and did an excellent job. I was disappointed in the final charge however. Since it was such a small job Rob Sullivan agreed to charge me $240 if the job took less than 1 1/2hrs. The movers clocked the job at 1 1/2hrs, however I was billed the $270 full price since technically the job was not done in "under" 1 1/2hrs. I tipped the workers extra (they deserved it) since I felt I had gotten a good deal. I called to discuss this with Rob but he has yet to return my message. I truly believe I am correct here I deserve the break - the potential goodwill shown by "Act of Class" could've led to a fantastic review, recommendations to all my friends and future business. It's not even about the money, I just feel I have been mislead. Be sure to get all quotes in writing, specifically any "deals" that are offered with cutoff times.

Act of Class was a great company to work with. They were on time which was wonderful. The movers are very professional and friendly. Several members of my family have used these movers and been very pleased. They did not break anything and were willing to move things around once we got to the new house. They work by the hour but they worked quickly and did not waste time. They come out and do an estimate which is nice although the cost was much less than the estimate because they estimated 6 hours. However, I was happy to pay less!

The guys they sent were very nice, polite and helpful. They did damage a table which they said would be repaired by the shop, but we have not heard from anyone yet. What really griped me is that once the job was completed, the head mover produced a contract showing our balance was in the $1100. range. We had to sign to authorize a charge to our credit card in that amount. However, by chance I was looking for a transaction on my Visa account and saw Act of Class actually billed my card $1,515. which was not the authorized amount. In looking at Angie's List reports I see they have overcharged other Angie's List customers without their authorization; so beware!!! I have reported them to VISA. The grades I give on this report are not reflective of the individuals who did the actual move; however, they are reflective of the company itself.

They were wonderful to work with, came a day early which was great. The movers were fantastic!

Let me start by saying everyone was a pleasure to work with, however, our move was a nightmare. They promised to wrap everything and wrap door frames in order to take care of our furniture. This is why we chose them. This did not happen. The guys ran out of pads when the truck was not halfway loaded. We have a number of pieces of furniture all solid wood and stained cherry that were damaged with large chips of wood taken out, including two sleigh beds, a china cupboard, entertainment center, coffee table, bureaus and much more. They left our old house without actually getting all of our belongings. We had to take a few extra loads after the move was over. They dropped a quilt rack out of the truck and broke it. They punctured the water line and dented our stainless steel fridge, and we had a flood of water all over our new kitchen. My daughter's crib was reassembled improperly and has gouges in it. They took chunks out of door frames and walls in our new home.

THEY DID GIVE US A SPECIAL RATE SINCE THIS WAS A SMALL JOB AND THEY DID THE JOB AT THE END OF THE DAY. I WAS VERY PLEASED WITH THE MOVERS THAT HANDLED IT, THEY DID A GOOD JOB.

The owner that completed the estimate was very informative and really did a great job of selling their services. Unfortunately I should have followed my sister's lead, who opted not to use them for her move. Even though this was only a 3 hr. job, the movers who arrived @ 9am decided they needed to take lunch right @ 11am. They took a 1.5 hr. lunch and then the other owner expected me to pay for 1 hr. of travel time when it should have only taken them 10 min. to arrive at their destination. There were 3 movers but only 1 seemed to realize he was on a job while the other 2 stood out by the truck and chatted. I had to ask them several times to turn do their music. there was a huge dispute about my bill, considering that I got so mad that I started to help them move and unwrap my stuff. I should have gotten paid for doing their job. This was crappy service, and as I told them, "Really bad business". I would rather carry my belongings on foot before I would ever use their services again.

It was the worst move I have ever had and I have moved many times. They overcharged me on the time they spent moving and the travel time. They would not move items at the second location because they were not noted on the paper work. They did not know about rearranging items at the final location because again it was not on their paper work. I am 8 months pregnant and they were very uncooperative and not helpful in the least bit. I finally had to call the main office to get them to move the items at the last location. I put a stop payment on my deposit because of being overcharged and they turned our account over to a credit agency. We were then forced to have to pay the balance they say was due in order to resolve it with them. They have terrible customer service skills, and Andrea Sullivan in particular was one of the rudest people I have ever dealt with in my life. I would not recommend this company to anyone.

Act of Class provided the most realistic quote in terms of trucks/men/hours AND they were the lowest quote. (Honesty AND Fairness -- pretty tough to find these days!) The other companies' quotes were much higher for fewer man-hours and only 1 truck. Act of Class was the only company even willing to consider 2 trucks. On moving day, there was a miscommunication, but they corrected it quickly and without hassle. With one truck at each location, this crew of 5 guys had us loaded by lunch and then everything in place at our new home by dinner!! Watching these guys work was impressive! It was pretty obvious that these guys do this for a living and weren't hired out of a hardware store parking lot. They were all very respectful and careful with our furniture and our new home. When they were done, the bill PLUS a generous tip was still less than the original estimate! I don't plan to move again anytime soon, but if did, Act of Class would be my first and only call.

The three young men were absolutely wonderful. They were very efficient and careful with the furnishings. Nothing was damaged in any way and everything was placed in the new apartment quickly.

They were reasonable and personable. The whole company really is an act of class. They were on time. There was on incident of damage but they took care of the situation right away. They were wonderful and I would recommend them.

They were very punctual. They always called me to let me know when they would be here, they were usually early which was nice. They are very customer service oriented. They kept on top of things. When I needed them there were there. Nothing was damaged or missing. They did a good job. I did have to store my belongings for awhile as well.

Move was not smooth. Size of truck was underestimated, moving was delayed so that extra truck could be found, on the move out, they were understaffed. On the move back in, three of the guys didn't know what they were doing and cracked the face of our washing machine, damaged furniture, and walls and doors. They would put boxes that were clearly marked "this side up" and electronics, upside down in the bottom of a stack. Both the owner and some of the movers constantly hinted about getting tips (cash only). We thought it was extremely unprofessional and would not recommend these movers to other Angie's List members.

The two young men who came were so polite, professional and very efficient. They made this the best move experience and I would easily use them again. They took excellent care of our furniture and didn't give up when we thought one huge item might not make it to the second floor. The guys were very hard workers and I appreciated their moving.

Office staff was very helpful and friendly. Out of 5 companies I called, only 2 were willing to do an internal move (about 30-40 minutes of work) without charging me a 3 hour minimum. Although another company was slightly cheaper, I felt more comfortable with Act of Class. Movers arrived on time, were friendly and professional. On the day they came to move the furniture back, it was snowing, so they were a little late, but they called the night before to let me know that was a possibility, so that was no problem. My only complaint was that after they did the work on the first day, they wouldn't accept a check and wanted cash. This was inconvenient, especially since no one from the office had told me that I would be expected to pay in cash. As for overall price, I feel like I had to pay too much considering the small amount of work that was to be done, but Act of Class's price was only slightly more expensive than another company, and was much cheaper than many others I called.

THEY ARRIVED APPROXIMATELY 45 MINUTES LATE, BUT THEY DID CALL TO LET ME KNOW THEY WERE RUNNING LATE. THEY HIT A U HAUL TRUCK THAT WE RENTED WITH THEIR TRUCK BECAUSE THEIR BRAKES WENT OUT ON THEIR TRUCK. THEY BROKE AN ANTIQUE ROCKING CHAIR THAT THEY WERE SUPPOSE TO REPAIR AND BRING BACK AND THEY DAMAGED MY GRANDFATHER CLOCK, BUT THEY WILL NOT RETURN MY PHONE CALLS, AND HAVEN'T RETURNED MY ROCKING CHAIR OR PAID FOR ANY OF THE DAMAGE THAT THEY DID. THEY DAMAGED MY HOUSE I WAS MOVING INTO AND THE ONE THAT I HAD SOLD AND WAS RENTING BACK FOR THE DAY. THEY OVER CHARGED ME FOR THE WORK PERFORMED AND CHARGED MY CREDIT CARD WITHOUT MY CONSENT. I WAS WILLING TO PAY THEM FOR THE 4 HOURS THEY WORKED AND ONE HOUR OF TRAVEL TIME, BUT THEY WERE DISHONEST ABOUT HOW LONG THEY WORKED AND CHARGED ME FOR INSURANCE THAT THEY WILL NOT PROVIDE. I HAVE LEFT MESSAGES REQUESTING THAT MY ROCKING CHAIR BE RETURNED BUT NO REPLY AND HAD TO GET MY CREDIT CARD COMPANY TO CORRECT ACT OF CLASSES UNAUTHORIZED CHARGES.

Once again, Act of Class did an excellent job! This is the second time I've used them. They showed up on time. All 4 guys worked very hard and only took about a 15 minute break for lunch. They were very careful with all of our belongings and did not break anything. They were within their original estimate. I would highly recommend Act of Class for your next move. They are very professional, honest, and hardworking.