Wilsons Natural Landscaping LLC

FANTASTIC!!! I am beyond pleased with the experience I had with everyone at Wilsons Natural Landscaping. I have worked with many service providers over the last 25 and very few have been as pleasant and satisfying to work with as the team at WNL. The proposal allowed me to select the options that best addressed my needs and still stay within my budget. The design was comprehensive which made the installation was smooth and trouble-free. My backyard has gone from being a liability to an asset. I'm eager to see the azaleas and dogwood in bloom. I am recommending their services to all of my neighbors. They are in such high demand that you will need to wait patiently for an opening in their schedule.

DO NOT USE. BEWARE!!! Chad performed services for me in October 2017. It was a very unpleasant experience. Chad seems knowledgeable. However, he pulls a bait and switch. He came out, drew a plan, and I never heard from him again until I had problems with the additional costs he charged us. They did not come out and spray as agreed. When I asked I was told "well, it has rained so the ground is soft. Digging up the grass will be better". I voiced my concerns, but let it go. (I'm now dealing with grass in the beds since they did not kill the roots) The day of the installation, they were short one person. In addition, Chad had not provided them a copy of the plan. They were trying to decipher the install from their phones. They kept asking me how the bed was supposed to be designed, what plants go where, etc. I called Elaine and expressed misgivings about the people doing the install and asked where Chad was. She said he wouldn't be coming. I took a day off work to manage the project--to the point of moving plants and boulders myself. I also discovered that agreed upon plants were not provided. He switched them out without asking and manged to choose perennials that I do not like. I insisted that the correct plants be used. I called Elaine yet again and was argued with about how they were hard to find, etc. Then, why include them on a plan? When the installers finished, they agreed to come back the next day with the correct plants. In addition, I told them verbally I wasn't happy with the shape of the bed. I signed the form they asked me to sign and noted the missing plants. I again called Elaine and told her the bed shape wasn't correct. She said they would rework it at no charge. This was in writing as well. Next day, the correct plants appeared. I spent yet another day off work helping them because they still didn't know what to do. They redid the bed shape to what Chad designed originally and apologized to my husband that they did it incorrectly. The installer also told us that they had to redo the all the edging because the guy from the previous day didn't know how to do it. They finished and gave us a bill that was $1000 more than the agreed upon work. I called Chad and asked him and he said he would only "retweak" the bed at no charge and they had to re-edge the whole thing so I had to pay for it. I explained to him that Elaine said it would done to exact specifications no charge. Plus, the installers said they were correcting their errors!! He said that she wasn't at liberty to agree to that. (They have a good cop/bad cop routine down quite well.) We finally got tired of arguing with him and just split the difference and ended up paying $500 more just to get him out of our lives. Fast forward to spring! Of the 10 plants that were brought the next day? All but 2 have died. None of the encore azaleas bloomed in the fall or this spring. They have a guaranteed window of replacing plants. I contacted them three weeks ago within this guarantee. No response. This was the final straw for me and has led to writing multiple reviews in hopes of saving others from this disreputable company.

There was plenty I wasn't happy with but two items especially: 1) I wanted walkable paths. The paths are not walkable because the stone put in the paths are too large to walk on. I can hardly push my mower on this path without great effort to get the mower out of its storage area. I could not have many people walk on these paths without hoping they can keep their balance and not fall over. 2) The workman put flat, roughly 2-3' stepping stones over a pond valve and them violently jumped up and down on the stone to level it. In the process they broke the valve and water from my auto-fill pond feature spilled out and had to be turned off until the valve was repaired. The company claimed they did not break the valve although only they worked in this area and only they jumped up and down on a stone atop the valve. I have a video of the leak but cannot attach it here. I would never hire them again.

Personally, it was a disaster! Use at your own risk. Patchy trees and cut power. Horrible customer service. Where to begin? Let me start at the end. My $8,000 Magnolia trees are bare and patchy, they cut the power line to my house and did not return my phone calls for weeks! I contracted Chad to install 4 large magnolia trees for privacy. Chad INSISTED that they install the water drip lines to ensure proper water levels for the trees or they would not warranty the trees. They charged me top dollar to add some simple bubbler nozzles! 6 months later my trees are bare and dying, they send an arborist who said that whoever put in the drip line did so inadequately, as trees appeared not get get enough water. Then why INSIST to add the drip line yourself? I can't make this stuff up. Arborist said he 'bets' they recover in a season or two?! Also, they nicked the power line when they installed the trees, it corroded and power was lost 2 1/2 weeks ago. The power company had to dig around one of the trees to replace the cut line. Chad refused to call me back about this. The office manager said if Chad gets any downtime he will call me. Since when is cut power and customer service followup suitable only for downtime. Sounds like someone who spends all their time looking for new customers and not relationship building with existing. When Chad finally called me, he said he called the power company to check out my 'story' first. Really, why not just call me?!?!?! I didn't ask for a PENNY from you, even though you were 100% responsible for my troubles! The lack of professionalism is telling, use these guys at your own risk! Funny, when they wanted my business, all my calls were answered. When they wanted the balance for the job (despite changing the terms from quote to contract) they had no problem getting on the phone. Time to stand behind your work? CRICKETS!

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I scheduled an appointment with Elaine to have Chad come out to my house and give me an estimate near the end of March 2016. Chad never showed up and Elaine never called me about the no-show or to reschedule another meeting. I figured could be a sign of how they would perform and decided to cross them off my list. We were looking for (1) the installation of a dry rock bed, plants and bushes along the side of the house along with hardwood mulch (roughly a 14' x 80' area), (2) the installation of a patio (roughly 17' x 23') along with a 10' seat wall and (3) the installation of about 2,000 sq' of sod in our backyard. In the end, I received quotes from both Intrinity Landscaping and Secure Turf, both in the $16,000 range. Both companies are great, very responsive, and came up with some great ideas. Intrinity Landscaping seems to have better ideas and experience with landscaping and sodding whereas Secure Turf had better ideas about the hard-scaping. In the end, we are going with Intrinity Landscaping because of the selection of plants they chose (not the kind you could find at Lowes or Home Depot) and because of their communication throughout the proposal process. We are looking to start soon and I will provide more details about our experience with Intrinity Landscaping once the job is complete!

Everything is still living & looking great.

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They showed up as scheduled and did the work in two days. Left the site in excellent condition. The original work was done in Oct of 2014. They came back this June to replace two plants that did not survive. Over all we are pleased with the quality and the outcome. The price may have been a little high, but the work quality was excellent.

Chad the owner was very gracious and straightforward. He always kept appointments, and quoted with well-written estimates. If there was a delay, he kept us completely informed through his wonderful office manager. The crew he employed was made up of professional, polite and hard-working folks. We were totally satisfied with Wilson.

Chad spent time meeting with me to assess our needs and carefully inspected our yard. I was immediately impressed with his knowledge and professionalism. When Chad's crew arrived, they did everything as promised, and our front yard is back in shape! His team was professional and hard-working. Chad's office manger, Elaine, is a prompt and excellent communicator. I couldn't be happier and look forward to having Chad and his team back to tackle our back yard next!

Chad Wilson came out to talk to me about what I wanted done. He told me that day that they were 2 to 3 weeks out in their work, so I knew what to expect. They were very neat in the tree and stump removal and left the shavings where I asked them to, since I intend to compost them for a year. The crepe myrtle was very close to my storage building, but they were able to remove the crepe myrtle and most of the stump. They reseeded all of the areas where the trees and stumps were removed. The small elm that was removed wasn't part of the original estimate ($2,365), so they charged me $80 to remove it. They offered to move it elsewhere, but it had grown up in the shadow of the very large crepe myrtle for several years and was in an awkward shape. I'll probably try another American elm, later. They planted a lovely 2.5-2.75" caliper willow oak in the backyard and a beautiful 15 gallon redbud in the front yard. They made strong soil berms around the plantings and mulched them well. They gave me instructions on watering the new trees. I will be purchasing some of the organic fertilizer that they use when they planted the trees. I had one incident where there was small but significant damage to the brand-new storage building in my backyard. Chad got right back to me. He spoke to his crew, who assured him they hadn't caused the damage. Part of my fence had been down for several weeks, due to delivery of the building. Fortunately, I was able to get a new vinyl sheet replaced free of charge, from the building company. Elaine and Chad have been very helpful in answering my many questions. They are very pleasant and professional. They even emailed me a copy of their insurance information, when they emailed me the estimate and the contract. I have enjoyed working with them, and I look forward to enjoying my trees for years to come.

Went great. Chad was a pleasure to deal with. He layed out two very large beds between my house and the street, and also beside my next door neighbor. He choose native plants that would do well. Also added several large bushes/trees to help screen areas in the back yard. I was really surprised how they maneuvered things in place without damaging any existing landscaping. Good job!

Chad Wilson was professional, friendly and punctual in all of our dealings. His crew was also hard working and polite. Chad met with me three different times to discuss possible solutions. This was before I even agreed to have any work done. Chad provided many good choices for me and without any pressure. I am totally satisfied with my entire experience with Wilson's Natural Landscaping. I would use them again, and would recommend them to friends.

Excellent would not Chang a thing

We used Wilson's Natural Landscaping for well over a year. In hindsight, this was a big mistake and huge waste of money. I was initially very impressed with the owner, Chad Wilson. He returned my call right way and was able to come out and meet with me on short notice. The re-landscaped our lawn and it looked great. However, as time went on, my husband and I began to realize we were not a priority for Chad and his team. We signed a contract to have them come out weekly for maintenance and there was a period of time of over 5 weeks where they did not show up. Our yard began to look like a jungle. We had to remind them to come out and then, every so often, it seemed that they would forget again that we were their customers and we were left, yet again, to remind them ti show up. At one point the owner mentioned that the cost of gas to come out to us made it tough for them(how unprofessional). If that was the case, they should have never taken us on as customers. Chad gave us some opinions on how to improve our lawn, and we listened. We had tree's cut down, an irrigation system installed and re-sodded our lawn. We noticed a leak in the irrigation system and Wilson's came out to "audit" the system. They charged us and told us everything was fine, we just needed to water less. So we watered less and then our brand new grass began to die. We had irrigation specialists come out and they found that one of the pipes had been hit with a shovel by Chad's team and this was the cause of the leak. We replaced the pipe and no more leak(and we had to pay for this). Then we noticed our backyard was holding water in the middle(lots) and the grass was dying. HIs team did not level the yard before sodding it. We had two other landscape companies come out to tell us this was the case and that the sodding job was done horribly. We finely have a great landscaper who shows up when he is supposed to and has fixed our lawn so that it looks great. And his pricing was a third of Wilson's. DO NOT hire Wilson's for your landscaping needs. They will take you for all you are worth and you will not see the return on investment.

I liked that they use natural organic products. They used more local stuff for the landscaping. He is a little above our price range. We did get some other bids which were lower. They were quick to respond.

They were very good and did a great job. They were very professional and came out when they said they would. I didn’t get a price from anyone else because they were the only ones that called me back, came out, and acted interested.

We did a complete landscape project from design to planting including grading, soil augmentation, sod, trees, plants and hardscaping (stepping stones).

They did a good job. They were good with their follow up. They came months later to make sure that things were progressing which was difficult with the drought. They did this for three months after the work was completed. I would use them again for future landscaping work.