Bass Built, Inc.

I rated our experience good. If the box was available, I would have selected "very good." Building a new home involves working with many sub-contractors and suppliers. As is to be expected, not all met the schedules and deadlines. This created some minor problems during construction. The only really significant issue dealt with the installation of our elevator. It was late and there were a couple of installation issues from the sub-contractor. Bryant has worked with us to deal with these issues to our satisfaction. The tardiness installing the elevator by the sub created a problem because I was scheduled for major back surgery and the elevator was essential before I could return home from the hospital. Despite our frustration at the delay, I must say that Bryant was able to make sure the installation was completed before I left the hospital. No one expects all aspects of construction to be silky smooth. We did not either. What made this issue so frustrating was the impending surgery. Our move had to be completed prior to the surgery and, fortunately, it was. Practically everyone I have talked with who built a custom home had horror stories about the building of there home. No home building job is perfect, but I believe that we had far less problems than most people. We were very pleased with his employees and subs who worked on site during the job. He insisted that they keep the house cleaned up and made sure that when dirt or debris was tracked into or through the house that they cleaned it. One thing that we especially liked was that no smoking was allowed on site during the construction. Again, with my wife's COPD this was a major concern. We ended up with a house that we are extremely pleased with. He built a strong, well built home with the features that we wanted. We give very high marks to Bass Built, and would use them again without hesitation. We recommend them to others.

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I had Brian come out to estimate some work. Overall he was a nice guy but pretty cocky. They have a certain way of doing things. In fact, he mentioned that MULTIPLE times... "Here's how we do things". "I'll tell you how we do things". "I've been doing this a long time, and this is how we do things." As a matter of fact, you have to pay for a drawing (even if you have EXACTLY what you want in mind) and you have to pay for an estimate, unless you give them a budget you want to work within. So basically, these people don't want you to waste their time... they want to get some money out of you no matter what. Hey look, I understand we're all busy people. But if you don't want to work then don't agree to come give me an estimate. I'd probably contact these folks if I had new construction to build (obviously you'd need a drawing AND a pre-conceived budget for that.) But for a remodel, skip em. They don't want your business.