Outer Banks Remodeling

We received an estimate on 6/25/15 from Outer Banks Remodeling to replace our kitchen island cabinets in our secondary house in Kill Devil Hills, NC. In early July, we sent a check in to them for half of the estimate amount. On July 13th, I received an email that said I would be told when the cabinets came in. On 9/1/15, I reached out to them via email "Hi Mike. I was wondering if the island replacement came in and when you wanted to begin the work." I got no response. On 10/1/16, I again reached out to them: " Mike/Kevin, I haven't heard anything back from you about the kitchen island replacement. Do you have any time we can schedule this? We live out of town so I will need to schedule a time to be down there. We would just like to get something on the schedule. After hearing nothing from them, I decided to try to call them. I did make contact and we mutually agreed that they would schedule me for 12/15/15. I made another call in November to verify the 12/15 date and was angrily asked why I was calling because we were already on the schedule for the 15th of December. I felt that I had to call because I never heard anything from them (except when it was time to collect money or give an estimate). It has been my experience that the customer should be the recipient of work scheduling calls and not the initiator. However, I became increasingly concerned after paying approximately $1,500 and not getting any acknowledgement whatsoever. In accordance with our agreement, I drove down there from Northern Virginia (approx. 600 mi. round trip) on 12/14 to be there specifically for this work. On the morning of 12/15, I called their number and spoke with Kevin M. Jones/Owner. He told me that he would touch base with Mike and assured me that I was on the schedule for today. At 2:30PM, after hearing nothing, I attempted to contact them and had to leave a message at the main number. I called Mike White's cell number and when it came time to leave a message after no answer, it would not allow me because the mailbox was full. I continued to try to contact them throughout the remainder of the afternoon and finally Mike White ( aka the owner) picked up, identified himself and he abruptly hung up after I identified myself. This occurred several more times during the afternoon and evening where my calls were ignored or disconnected. I called the main number again and left a message requesting a refund of the money I paid in deposit. Later that evening, I received the following email from Kevin Jones: "We're very sorry for the delay and scheduling error which resulted in our missing the appointment today. At this point we will be returning your deposit per your request. Once again we apologize." I responded to this email, thanked him for responding and provided him our address to refund the deposit. On December 21st, I sent an email asking when we could expect to receive our deposit refunded. My follow-up emails and calls continue to be ignored.

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Itcan't say enough good things about Outer Banks Remodeling, we have had such bad experiences with hiring people on the outer banks, I have to say we where leary about hiring, but They did exactly what they said they would, they where so professional, they finished in a timely manner, cleaned all there mess up, did exactly what they said they where going to - we could call Mike with any questions - he actually answered when we called, it was great. We had our deck completely tore down and put back up and had a shed built in the back yard. Great Company I would definatly hire again, if the need presented it self..