Outer Banks Heating & Cooling

Excellent.. I had two units that stopped working. One had to be replaced and the other was repaired. I was not pressured to purchase the 2nd unit and was advised that it was easily repairable. Honest without upselling pressure!

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They are good. There is nothing outstanding but they are not horrible either. They did an adequate job. I would recommend them. If I find a better company then I won’t be using them.

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It was an excellent service. Their technician came and gave us an overhaul and insight of what he felt like we needed to do. He set us up for an appointment for him to come and install a new one. They were on time for both of those. They couldn't have been nicer gentlemen. The two who installed it worked their tails off. They never complained a bit. They got along well with each other and they knew what they were doing. I gave a recommendation for both the technicians and the estimator too. They were the only ones who said that they were going to do what they did. They were just super.

Outer Banks Heating and Cooling offers a HVAC inspection and maintenance contract for our OBX home. They come out before the summer and inspect the system and perform a system cleaning in the spring and fall. Then they provide priority service if there is a system issue, which is critical if your property is in a vacation rental program. They are punctual and thorough. The techs and the office are very responsive and accommodating. I find the investment to be both reasonable and effective. I highly recommend them for service in the Outer Banks area.

We bought a fixer-upper house on the Outer Banks this spring, and one of the things we knew needed major attention when we bought it was the HVAC. Ron took the time to analyze our needs carefully and advise us on how to proceed. We had to wait a few weeks to get it installed, but it was prime season, and they needed to schedule two men for 3.5 days to do the installation. The price was higher than we would have wished for, but I'm not downgrading them for this on Price as this was a more complicated installation than usual given our desires to relocate the heat pumps and run a new length of ductwork and our decision to go with top-line units. (They did give us alternative options at a lower price, but we were persuaded that their first proposal was their best proposal for us.) I do believe the **value** for the price paid was a solid "A" given the quality of the new HVAC units and the quality of the installation from Hugo, Johnny, and Tom. OBH&C consistently came when they promised to come--something that doesn't always happen on the Outer Banks! All the debris was cleaned up and removed. The new HVAC units are performing great. I will be happy to have OBH&C service the new units semiannually. Highly recommended.

The cost was pricey, but the work started on time, finished on time and was performed by two very professional and courteous installers. The work was overseen by a knowledgeable professional who followed the progress from beginning to end and asked us several times if we were satisfied with the on-going installation. Carpets were protected with drop clothes and all debris was cleaned up at the end of each day. At the end of the job, Outer Banks Heating & Cooling filed paperwork for us to receive rebates from both the manufacturer and the power company. We are very satisfied and will use them for periodic maintenance on the new units.

Instead of providing an opinion on what needs to be replaced, they provided a quote to replace everything, including the air handler that is working properly. But, that was not the problem. When accessing my HVAC systems, they trashed the access panels, did not reinstall them properly, and left the area a mess. They were a little high in price, but they will never be allowed back in my house because they trashed it! I also do not trust them to provide an honest opinion. Three other contractors told me one of the air handlers was working properly, but OBHC provided a quote to replace it.

technician arrived on time and worked efficiently

Were prompt and responsive. It was for a 2nd home and I had visitors using, so I had to use after hrs service & couldn't wait for normal hrs. Paid the after hrs rate and assume the overall charge was competitive, really don't know.

All three units were checked for operations while tech was on site. I had noted that one unit seemed to perform inconsistently. Tech found it low on chemical and added it as required. An expansion valve was projected to be replaced but tech found it unnecessary to replace it thus saving me around $456. This honesty and thorough check of my units was one of the reasons I contract with this company for my heating and cooling needs.

Excellent - Service provider was on time and courteous.

Nice, professional service. Dealt with warranty even though I did not buy origonal unit from Turk.

Fine

Brian McDonald and his crew were very professional throughout the entire job - overall system design, specific product selection, system installation and then follow-up. We are located oceanfront in the Outer Banks, so we needed a unit that could stand up to the barrage of salt air, would perform dependably, would run quietly and would be backed by a solid manufacturer's warranty. Brian led us to the proper system - couldn't be happier with it - and the installation and follow up were excellent. We have since installed internet-capable thermostats so that we can check on settings when we are away from the house and Brian's expertise, installation and follow-up were great here, too. Overall, we could not have asked to find and deal with a better company for our HVAC needs.

We have worked with Brian McDonald at Outer Banks Heating and Cooling before and their work was excellent. He recently replaced our heat pumps and one air handler that were destroyed during Hurricane Irene. He was the most professional and certainly the easiest to work with. His price was reasonable and the work was done in a timely manner. We in fact never saw him or his crew personally because they were working on our beach house and we live 120 miles away. When it came time to reoccupy the house everything was completed. He and his company are one of the few businesses I would have worked with in that kind of situation. Our general contractor said he could do the job but I knew the quality and reliability of Outer Banks and didn't feel comfortable dealing with anyone else.

The owner, Brian is great, as well as the woman in the office who handles the phone calls and all technicians who came to our home and office. The one exception, is the guy who came to our home to give us a quote on a new unit. He was condescending and unpleasant to work with. If we did not already have such a long favorable history with the company I probably would not have purchased the unit. Also, he did not advise us on a unit that would give us a tax break.