Sutton Brothers Heating, Cooling and Plumbing

Heating and Air Conditioning, Plumbing, Drain Pipe Installation,

About us

Regardless of the season, your home in the Piedmont Triad should be comfortable to your liking. Just look to Sutton Brothers Repair & Service for all of your comfort needs. We provide heating and cooling services that can maximize your comfort and your peace of mind. Since we were founded in 2000, our mission has revolved around our Piedmont Triad residents. When you work with us, you can be sure that your needs and concerns will be addressed by us. Thanks to our unwavering standards, Sutton Brothers Repair & Service continues to receive great recognition throughout the Piedmont Triad.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

We specialize in HVAC service, maintenance and replacement as well plumbing service and water heater replacement.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa


Photos of past projects

Reviews

4.821 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 1-21 of 21 reviews

Jason H.
12/2024
1.0
plumbing
  + -1 more
Sutton Brothers plumbing is possibly the worst team we've worked with. They were expensive, performed poor work, and never accepted their mistakes. We regret paying them.
Description of Work: We needed a new water and sewer line to a historic house.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$15,000

Lee B.
08/2021
2.0
excavators, heating & air conditioning/hvac
  + 0 more
Needed a quote for HVAC - never got back to me with a quote?
Description of Work: New HVAC quote for new house
Rating CategoryRating out of 5

Jeremy M.
08/2021
5.0
excavators, drain pipe
  + 0 more
We had a leak in our water main that started flooding our front yard. Service was fast. They came out to inspect the leak the next day and provided a very reasonable quote. They were able to schedule the repair within the week. The crew that came out was great. Matt and his team arrived early and they took pictures of the replacement process for us. They did a walkthrough to show all the work they did before they started clean up. They had everything done and cleaned up in just a few hours. Great company to work with.
Description of Work: Replaced Water Main Line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,256.18

Kim O.
01/2021
5.0
water heater repair, gas leak repair
  + 0 more
Awesome! The guys were very professional and completed the job in record time. They were COVID safe, which I appreciated. I would definitely rehire them.
Description of Work: Replace old water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Brenda S.
10/2020
5.0
plumbing
  + -1 more
Garbage disposal repair
Description of Work: Garbage disposal repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jackson S.
08/2020
5.0
plumbing, drain pipe
  + 0 more
Sutton Brothers answered my call at 6am on a Saturday and had a plumber working on my issue by 6:45am. Antonio could not have been more knowledgeable and professional. He immediately diagnosed the problem and fixed our issue quickly. He even suggested we fix the toilet piping and went out of his way to fix that too. Big shout out to Brad for answering our emergency call so early and bigger shout out to Antonio for getting here so quickly and early on a weekend!
Description of Work: Plumbing leaking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sonja W.
07/2020
5.0
plumbing, drain pipe
  + 0 more
Antonio was very professional and explained the process from start to finish. Gave me options on pricing and was extremely knowledgeable in his field. Walked me through once he was done and sent before and after photos. Very professional, I will use his services again.
Description of Work: Repair leaking pipes and replace bathroom faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$794

Jackson S.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Throughout the whole process, from the initial quote to the follow up phone calls with questions, to the actual install, Sutton Brothers is truly a one stop shop. They presented us with several HVAC replacement options, made recommendations based on the size and age of our house, and answered all of our questions. We liked them so much, that we signed on for their twice yearly maintenance program to ensure the longevity of our system. I would highly recommend.
Description of Work: HVAC Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Sutton Brothers Heating, Cooling and Plumbing
Thank you for sharing your awesome experience! We are humbled by your review and appreciate your continued business.

Mike D.
05/2020
5.0
drain pipe
  + -1 more
Perfect, on time, professional and personable. Provided options and pricing. Finished the job, area was spotless! Would hire again.
Description of Work: Repair toilet in Master bath

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Karen G.
05/2020
5.0
plumbing, drain pipe
  + 0 more
They did a good job and completed in a timely manner
Description of Work: All new drain. System

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Karen G.
05/2020
5.0
plumbing, drain pipe
  + 0 more
Went great . very professional. On time arrivals .n completed when said. Work crew was awesome.
Description of Work: Complete drains replaced . Galvanized too plastic

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Mary Ann W.
03/2020
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Sam/Antonio were great, would hire Sutton Brothers again
Description of Work: Fixed leak in pipe in laundry room wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jeff B.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Performed task well
Description of Work: Leaking toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Glenn C.
01/2020
5.0
plumbing
  + -1 more
Sam and Antonio arrived on time and gave me an estimate for the work I needed done. Since the estimate was reasonable, I told them to go ahead and complete the job. They were quick and efficient, finishing quickly. Both Sam and Antonio were friendly and professional. It was a pleasure to have them working on my house.
Description of Work: Connect new bathtub drain to existing pipe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton Brothers Heating, Cooling and Plumbing
Thank you taking the time to review your experience with our company! We think Sam and Antonio are pretty great too and we truly appreciate your business. -Your Friends at Sutton Brothers

Carol W.
05/2019
5.0
plumbing
  + -1 more
Arrived on time, always professional, courteous, friendly. Made sure your questions were answered. Job and cleanup completed timely. Recommending to all my family and friends.
Description of Work: Water leak, replaced toilets, hardware in bathroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather H.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
They were wonderful! They contacted me right away and had an estimate to me within the day, even gave me different options! The technician was punctual and very professional! I love my new thermostat! Thank you!
Description of Work: I needed a new Thermostat installed!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$307

Response from Sutton Brothers Heating, Cooling and Plumbing
It was a pleasure working with you and we are thrilled you enjoy the convenience of your new thermostat! Sutton Brothers

Cabell E.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was great! They told us what we needed, gave us some options to choose from, and completed it in a timely fashion.
Description of Work: They installed a new HVAC system installed in our basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton Brothers Heating, Cooling and Plumbing
Thank you! We really enjoyed working with you as well.

Claire N.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job. They are great. They are very responsive They text you with ETA with the tech photo.
Description of Work: Heating and Air, we have a service contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton Brothers Heating, Cooling and Plumbing
Thank you for the positive feedback! WE are appreciative to have you as a member and look forward to serving you for many years to come.

Doug H.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
It went wonderfully. They are very knowledgeable and had great insight to help resolve a few situations quickly and easily.
Description of Work: We had new construction and they installed our HVAC unit and vented the microwave up through the roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton Brothers Heating, Cooling and Plumbing
Thanks for your feedback, Mr. [Member Name Removed]! We appreciate your business.

Jim C.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was a good experience. We will be working to get them back out to install the new system soon. Their communication is great! They send a message with a picture of the technician who is showing up at your house! You know the guy before he walks through the door!
Description of Work: I have a rental. They came out and got the oil furnace working. They have also provided an estimate on a new heat pump in the event the oil furnace gives out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton Brothers Heating, Cooling and Plumbing
Thanks, Mr. [Member Name Removed]! We appreciate knowing what you like about working with Sutton Brothers.

Zach S.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was great! They made it easy.
Description of Work: They installed an HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton Brothers Heating, Cooling and Plumbing
Thanks, [Member Name Removed]! That it what we like to hear. Please let know how else we may be of service to you and your family.

    Contact information

    615 Gralin St, Kernersville, NC 27284

    http://www.suttonbros.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    L.34205
    Trade License Locale
    NC
    Trade License Authority
    North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
    Trade License Expiration
    12/31/2025

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Drain Pipe Installation,
    Natural Gas Lines,
    Water Heaters,
    Drain Cleaning,
    Wells and Pumps,
    Water Filtration and Softening

    FAQ

    Sutton Brothers Heating, Cooling and Plumbing is currently rated 4.8 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Sutton Brothers Heating, Cooling and Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Sutton Brothers Heating, Cooling and Plumbing offers free project estimates.
    Yes, Sutton Brothers Heating, Cooling and Plumbing offers eco-friendly accreditations.
    No, Sutton Brothers Heating, Cooling and Plumbing does not offer a senior discount.
    Yes, Sutton Brothers Heating, Cooling and Plumbing offers emergency services.
    Yes, Sutton Brothers Heating, Cooling and Plumbing offers warranties.
    Sutton Brothers Heating, Cooling and Plumbing offers the following services: We specialize in HVAC service, maintenance and replacement as well plumbing service and water heater replacement.

    Contact information

    615 Gralin St, Kernersville, NC 27284

    http://www.suttonbros.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day