Marble Granite World

This is probably the most painful review that I have ever had to leave. It’s most painful because the process was so easy and we were SO sure to have made the right choice. Our Sales Associate was amazing. They had a great selection. We were able to quickly obtain a sample. I could go on and on about why I thought this was going to be the most amazing experience. But then it happened. Generally speaking, I wish that there was more “coaching” for getting ready for templating with an older home. The old cabinets were not level. As a matter of fact, they were way out of level. That’s on us. MGW was able to re-schedule our template appointment, which was wonderful. Still, we have nearly ½” gaps between the wall and the countertop due to “old walls”. Okay, that’s on us. We gave them our sink, showed them our existing cooktop and followed all other instructions. They measured the cooktop and took the model number. On installation day, the hole was measured, the cooktop was measured, again. All seemingly great news until my electrician arrives to install the cooktop and the hole is too big. He has to build a smaller square to support the glass cooktop that was solely resting with fractions of inches of support from the countertop. I am told by one of the owners that it “meets specifications” and “is normal” since it’s not “falling through the hole”. “Unless it’s falling through the hole, we did our job.” This was his “hill”! He stood aggressively firm in that they did everything right and in, over, 40 years this has never been an issue. So, again, we the homeowners and, now, the manufacture specs are at fault. When I tell you that I was shocked by his behavior and unwillingness, not only to, own any fault whatsoever, but blatant disregard for customer service; it’s probably an understatement. He was so defensive and self-assured at the same time. Fortunately, for me, my electrician is also a trim carpenter. I didn’t need MGW to take ownership or be responsible for these minor failures, but my hope was that they would so that I did not have to write this ending to the story. So that I don’t have to look elsewhere for future projects. Literally one person stands in the way of a GREAT referral, but I am reminded that people make, or break, the difference. Not the CNC machine, not the manufacturer specs and certainly not the belief that fractions of inches is sufficient support for a glass cooktop. You know, the thing that you rest heavy pots and pans on (up to 4 at a time). But what do I know? Clearly. UPDATE: I contemplate deeply before writing a review and only to the extent that it’s helpful for others. I hope that it rings true here. I took some time over the weekend to meet with the owner that I spoke to by phone earlier in the week. I was reminded that on two separate occasions, he came out to make some minor repairs to the countertop after install. Within the day, on separate days, he was able to come to our home to make the repair. It certainly reminded me why we chose MGW in the first place. It was a little more expensive than what we were originally considering, but it was worth it. The consideration to update my zero-star review to a four-star review is that IF this problem had not already been resolved, and irrespective of “responsibility”, I believe that MGW would have worked to make a better solution to secure the cooktop. This cooktop was existing to the house when we purchased it, but the previous homeowners purchased it in 2015. So, I wouldn’t consider it ancient. Still, it needed further consideration and I believe that this served as a learning experience.

About a year ago, Marble Granite World helped us with our kitchen remodel by installing a large quartz counter top, a granite-composite sink, and a new faucet. Nadine was so, so helpful in helping us pick out just what we needed, and wanted. We have an in-line water filtration system, so the Marble Granite World folks worked seamlessly with our water system folks to make sure the hole for the RO-filter faucet was in the right place. They were all great to work with, no unpleasant surprises. We are so pleased with them that we are returning to them for our master bath counter top. Highly recommend!!

MGW did our large kitchen counter project. They were very helpful locating and sourcing our materials and went above and beyond to make sure we had the perfect stone for our kitchen. The planning and prep work was professional and super friendly. The project was completed on time and the quality was top notch. We cannot say enough about how much we love our new counters.

First encounter with the business was in the store with Nadine. Nadine was very friendly, professional, honest and helped me to decide which granite was best for my kitchen based on my descriptions. Anise did the measures within a couple of days, again courteous, honest and professional. Within a few more days my counters were ready. The extra contractors that were referred to me to help cut off the stove and the plumber to install the new sink were excellent. The team who installed the countertops took their time paying attention to all the details. Finally, I have a finished product that I am 100% excited about! Was a pleasure working with every part of this team!

Our experience with Marble Granite World was wonderful. They were very helpful, without being pushy, in guiding us to an appropriate replacement for our countertops. We picked out the actual slab of granite that was used in our kitchen and since there was wide variation in the color and patterns within the slab we asked if we could be involved in the placement of the template on the granite. Anise and Nadine were very accommodating and called me when they were ready to do this. It was important to me to be involved in this process. The installers came a couple of days later to install the granite. I was impressed that Anise also came and assisted with the installation. It is apparent that the people at Marble Granite World take pride in their work and they want their customers to be happy with the outcome. We are very pleased with our new countertops and would not hesitate to recommend Marble Granite World.

unknown

They were very helpful in choosing granite took our budget and objective to complete our project into consideration , would recommend them and would use them again

Their customer services were excellent. The product is beautiful. They were helpful in helping up with choose from their selections.