CONWAY HEATING & AIR

I have a home warranty and therefore had to use Conway for service. I filled out the on-line contact form on their website then I called the next day since I hadn't heard from them. Jerry (owner) said that the contact form doesn't always work so I would recommend that anyone just call for service. Jerry showed up on time and was very professional. I don't know what the price would have been since I only had to pay my deductible.

WE WERE GOING TO HAVE TO USE THIS COMPANY THROUGH OUR HOME WARRANTY, HOWEVER THEY DID NOT SHOW UP TO DO THE SERVICE WHEN SCHEDULED. I TRIED TO CALL WITHIN REGULAR BUSINESS HOURS, IN THE FINAL FIFTEEN MINUTES OF THE TWO HOUR WINDOW THEY HAD GIVEN ME AS MY APPOINTMENT TIME, AND GOT NO ANSWER. I TOOK TWO HOURS OFF WORK THAT I NEEDED TO USE FOR MATERNITY LEAVE IN THREE WEEKS (8+ MOS. PREGNANT WITH NO AIR CONDITIONING UPSTAIRS). I COULD UNDERSTAND A CANCELLATION, BUT I DIDN'T GET A CALL, AND IT COST ME MONEY. THE WARRANTY COMPANY IS FINDING ME ANOTHER COMPANY TO USE.

CONWAY'S REPRESENTATIVE, SHAWN, AS A SERVICE PROVIDER OF AHS, CAME TO CHECK IF I HAVE LEAKS IN THE DUCTWORK. THE SERVICE PROFESSIONAL ADMITTEDLY ONLY CRAWLED HALFWAY THROUGH THE CRAWL SPACE AND CHECKED ONLY A COUPLE OF JOINTS. HE INDICATED THE DUCTWORK WAS FINE, BUT OLD AND GAVE OTHER REASONS I COULD HAVE A HIGH HEAT BILL. HAVING INADEQUATELY PERFORMED THE SERVICE FOR WHICH I CALLED, TO CHECK FOR LEAKS IN DUCT SYSTEM, CONWAY RECEIVES A VERY LOW OPINION FROM ME. WHEN FURTHER QUESTIONED, SHAWN WAS ALSO NOT WILLING TO PERFORM THE WORK REQUESTED AS HE DID NOT FEEL IT WAS VALUABLE. I WANT AN ENERGY EFFICIENT HOME; I BELIEVE OUR VALUES DIFFER.