
Sawmill Fencing
About us
To all, Sawmill Fencing Employs only five members or six to include myself. The due amount is to be payable upon the completed work and a walk around with all homeowners. The walk around would be conducted with either myself or a foreman that is on Site. Every fence install has at least one foreman on site. I want nothing up front as that is fraudulent in my book! I want all to be happy before I accept a penny from anybody.
Business highlights
Services we offer
All fences are screwed together not a nail one! Don't be fooled by other companies telling you that a shank nail will not pull out. IT WILL! That is why I screw. Each fence is my reputation! All gates have a caster wheel with a wooden deck built below. This presents a finished appearance as well as preventing gate sag. With the casters on the deck, all the weight from the gate is removed from the hinges.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
88% | ||
2% | ||
0% | ||
2% | ||
8% |
"Too bad you feel that way. How much money did you put down. NONE. I accept no payment until the customer is happy and a walk around has been done with the homeowner. Where this review comes from I DON'T KNOW and I really don't care. What was installed is what was agreed upon. If you were not happy with the install than you should have said something then so we could have changed it to your liking. To just run F's on everything shows your character."
"I only install what is quoted for AND AGREED TO."
He also did 700+ feet fence on my neighbors house and it looks great!
", Thank you for your post. As I have commented before, any comment on my guys means a lot. You enjoy that fence!!! Mike"
"Matt, I did not even know that you were an Angieslist customer. This review is a HUGE SURPRISE! Thank you for the markings. I will always continue to do my best and ensure all are happy. We errored on the initial installation on the left side front. As you stated we jumped on it immediately! I thank you for pointing out a mistake on our side and making an honest review. That is how it should be and how this Site should work! Semper Fi! Mike"
Micheal Setzler,
Good afternoon. I would like to begin by stating that the fence
was put up in a timely manner and that your
staff was courteous and professional.
It brings me immense displeasure to send your company sign back,
every day that passes I cannot
continue to promote you or your company.
The way my spouse and I were treated
after payment was rendered, made us feel as if the ?investment? we
made was not worth the treatment given and we were forgotten by you.
With the amount of money ?invested?
one would expect the utmost customs and courtesies to be displayed. Were you
courteous and attentive at first? Did you show up to worksite when the fence
was being installed? Did you follow up with us after fence was completed? Yes,
however, everything you had praised and everything you projected changed, after
we had an issue with the (54) post caps and the discrepancies left behind.
The things that you post online do not
fall in line with what you do. The description of your company clearly
states ?Attention to detail is bred into him? which
refers to you not your staff. However, when we spoke to you
about the boards that were unsecured, the fence board with
the red ?X? marks that needed to be replaced, and the exposed screws, unsecured
top boards, you called it ?nitpicking?. I know that our issues
were not small or unimportant errors. Furthermore, your
foreman stated he would come out and look at the issues, but never did. Several
calls were made to your foreman, which you stated
before ?My foreman can make the same decisions I can make, if you need
anything consult with him?. We were patient and waited to hear back from yourself
or your foreman and no call was ever made. Our concerns fell on deaf ears. It
took two weeks to hear back from you in regards to the issues, t
he (54) post caps, as well more than six weeks to clear some of the issues.
We understand that you do not make the post caps and that they come
from a manufacturer. However, as the owner of the company, you are
responsible for items placed and how they are placed on the fence your company
builds as well as any issues that occur. After contacting the manufacturer and
speaking to Sarah at Lowe?s it was discovered that the (54) post caps were
installed incorrectly. Following numerous
discussions we initially decided to replace the post caps if they were installed
correctly. Unfortunately, we were discouraged after you called our issues
"nitpicking? therefore we decided
against re-installation of the post caps. In addition, you refused to clean up
the copious amounts of construction grade glue that was left
behind on all (54) posts. This is not a good look for
your fence or your company. In fact, we are providing you a service by not
keeping your company sign on the fence as people have commented negatively
about the way the posts were left behind as well as the discrepancies that can
be seen. Your justification for not correcting issues, you stated that
we were ?nickel and diming you?. You stated ?I would have
to send and pay my foreman fifteen dollars an hour for his time and work, I am too busy with estimates,
and we are costing you time and money?. We were shocked to have heard this
from the owner of a company who guards his reputation.
One would ask, if Micheal Setzler made a several thousand
dollar ?investment?. Would you want to be treated poorly, ignored and not
have discrepancies fixed, not at all.
Lastly, we asked that you send us a corrected invoice as you refunded
us the money for (54) post caps. All we asked was that you correct our
address listed on the invoice and the amount we paid to reflect the refund. We need
this information for tax purposes and records. Your response was ?that it was better for us to have an
invoice with the original amount for a greater tax write off and an incorrect
address does not matter?. We asked you again for a corrected invoice and
your response was, ?you were stressed out, furthermore having to deal
with all matters pertaining to the job and that you were not spending another
stamp mailing a document out?. We simply asked that you e-mail it to us.
We are content that you returned our money back for the post caps,
but we are dejected how everything was handled, what
it took, and everything involved. Enclosed are print outs from
various websites your company is
tied to. I have highlighted what you have written as a reminder to
you that what you write does not coincide with
what you do. I would encourage you to take into consideration the
time utilized to write directly to you about our experiences.
With the years invested in your reputation it would be wise to pass the
knowledge on to your staff that attention to detail is paramount.
I have enclosed the pictures of the post caps, discrepancies
that remain, post cap installation guide plus an email from Brenda Hines.
Moving forward, all we have asked from you was to
do the right thing when no one is looking. You are a retired
Marine therefore understand the meaning of it.
The description of your company states
?this is a company aimed to please?.
In our case you did not ?shoot the target, you shot the berm?.
"This individual can call someone else to come out there! I wanted to say something much nastier but I figured I should still be professional with this individual and not let it upset me. Yes he his trying to nitpick! I will continue to use that word! After having been there numerous times, all the texts, all the e-mails, all the phone cons with he and she!!!! I WILL NOT GO BACK!!! I REFUSE TO BE TAKEN ADVANTAGE OF!!! He does the walk around with us every time and he sees nothing. Then I get a call, "Well Mr. Mike my wife seen this" or "I seen this after you left". I have given this couple WAY more attention than deserved!!! I will not return! Keep the review as you will I don't care. They can not be pleased and it will reflect on them when they need work on their foreclosure. I will not cave to a review by someone like this. If I am wrong on a project, I am wrong, I'll fix it! Nobody's perfect! My reviews are as they are because life is simple and people make life hard. I make it a goal to keep things simple for everybody. I have tried and tried with this couple to no avail. I QUIT ON THEM! At least I know in my heart I did everything to try and please the impossible. I will take no further steps to correct their issue. The glue that is left on those posts is from the fence that they ordered. The caps went bad and I was replacing them (after a two or three week issue with Lowes). I was there reinstalling the next day after I spoke with the wife where she stated "yes we want to put the caps back on". OK, I am putting caps on when he rolls up and states "We decided after my wife spoke with you not to put the caps on". Really, now you want me to do what? Swallow all the labor and fuel cost? Scrape glue off your post for free after your wife told me the night prior to reinstall new? Let's get real here! According to the company (Newport) they claimed they fixed the problem with the caps. Yet, I refund his money for the caps, spend (4 hours at Lowes getting new caps ( I was there also with my foreman) 1 hour on the jobsite for the reinstall and walk around with the homeowner for other "Perceived Issues". Am wrong not to go back to the inevitable? If we walk that fence with a owner/builder, that should be it. I have done it 4 times and my foreman twice. It won't happen again. Every contractor that he has come to that house that contacts me, I guarantee, that contractor will not be working there after I tell him the story. He is not hurting me, only himself."
"I do not know what to say except THANK YOU. It really means a lot to me personally as well as professionally when people take time out of their busy lives to post their experience with Sawmill. Have a great day, Mike"
"You all were a pleasure to work for. Your comments are very welcoming. I have a crazy philosophy. And that Is "I need to care about myself before the customer" That sounds crazy to most but in essence it makes sense. I Care about my reputation! In order for me to maintain that, I MUST give you the best product available with the best service and quality. Enjoy your fence and it is ready to be sealed if you have not done so already. Mike"
I see why my realtor referred me to this company.
The fence looks solid with very straight, clean, lines. My favorite feature (that set them apart from the other fencing companies I visited with) was their fence gate. The gate actually rolls open/shut on a wood platform that the company installs into the ground - so practical yet so necessary to prevent the usual warp that happens with fence gates. Quality!
Called them on Friday, had a quote by Monday, and the fence was finished by Wednesday! They are efficient and seem motivated (it rained for a little bit but the workers waited out the rain in their cars and then jumped right back on the job until they finished.
I am impressed!
"[Member Name Removed], Angies ist will delete your name for some reason or another. They will just call you Member. I thank you so much for posting your experience. We had an issue with the trailer making a couple ruts in the yard with all the rain. We fixed it as things should be!!! Your property is to look better after we finish then when we started! (I am not just talking about you fence)! If you are happy, I am happy!"
"[remove member name], Trust me, that was not the easiest job to complete! YIKES!! But you know, Life is very simple, people make life hard. I did not know you were a member of Angieslist so this report is quite surprising! You kept it simple for us and we made it more than you expected. Again, SIMPLE!! If you take care of people and believe in people, good things happen!"
This is the flooring that they installed: http://www.samsclub.com/sams/cocoa-walnut-laminate-flooring/prod9040473.ip?navAction=push
This is the tile that went in front of the fireplace: http://www.lowes.com/pd_397692-1813-1095206_4294696460__?productId=3815453&Ns=p_product_qty_sales_dollar|1&pl=1¤tURL=%3FNs%3Dp_product_qty_sales_dollar|1&facetInfo=
"[member name removed], As always, it was great to do this for you! You took care of me on the original fence install by hiring us. I will take care of you on further needs."
I marked the price as a B because they do charge a little more than the other fencing companies around, but remember that you get what you pay for and Stetzler Sawmill fencing's record and Angie's List awards speak for themselves. I can't speak highly enough about their work.
"It is always great to receive a review like this one. It goes to prove that their are good people left in this world and good word of mouth spreads just as fast as bad word of mouth! We are all humans! If we like something we tell people about it. If we dis-like something we tell people about that too! Thank you for posting your experience (Good or Bad) for all to see!!! When it's Bad it only helps my company improve! When it's good, it only helps me try and achieve perfection. Though nothing is perfect, something tiny can always be improved upon be reading every report!"
"[member name removed], Thank you so much for your report. I did not know you were an angies list member. I guess your membership paid off for you. You had a monster size fence and it was a pleasure to do it."
There was no question%2c i wanted this company to do our fence from the start.look around mattocks avenue%2 in maysville c every fence that wasnailed nailed%2c instead of galvenized screwed secure, all those corners are splitting and popped off. We have had some hurricanes, so u can understand, however the house i moved ot from was a rental, the neighbors had sawmill do thier side, and i dont know what company did ours, but we were examining the whole fence, because the new house we bought needed a fence built so we wanted to see the thickness of wood, and poles, gauge howmuch this progect would cost diy... long story short this is how we noticed, that the sawmilsawmill side (neighbors side of fence built sametime when the whole neighborhood was built most likely)used galvenized screws, and our side the side that bowed up and buckling, used nails. After renovating thehouse we were about to be moving to, i knew my husband just couldnt handle the sd. have tress of building a fence by his self. Didnt have the tools, the auger, the help, or the time, because we have 4 dogs and a pregnant women does not want to walk 4 dogs. So i called after reading the good reviews. Sawmill was 700.00more than the other places, but the other places used nails, and didn't have any appointments open til july, and i was caling mid month MAY.
The owner gave me a quote without having to come out, promised me more than 2 workers would come, and had a utilities company come spray paint the lawn where the water lines, cable and electric lines were (by the way never even thought of that!! my husband was very happy they did that. it was rainy off and on but i explained my lawn was dry, so they bumped me up a couple of days (he said he would if he could when he sent the quote but i thought he was just bsing)
7 guys came out at 9am, set out thier tool boxes, they had a high tech tractor, not a hand held auger to dig all the wholes super fast, my dogs peed right into the guys toolboxes they laid out but they thought my dogs were cute... they never asked touse the bathroom which was comforting because we had just moved in, and i was pregnant trying to nap, since we spent the whole night before that day, doing the "infamous jacksonville move out clean" that all the realty companys have you do, its so thorough we had had no sleep the night before.
I went back to sleep they knocked on the door not for payment but to ask us if we were satisfied?! 430pm yes we were satisfied we paid the money and they were gone. Such a lovely fence, that is so very sturdy, and professionally put up.
if you have a bunch of friends, and tools, and materials, try to do yourself, but we had the money in the budget, and though it would have been nice to keep the money for decoratng or a big flat screen, we just didn't have the resources to DIY it. and thisis the only company we would trust to do it right or do it ourselves.
"What a nice review! Thank you so much for this. I will never BS a customer but as a home buyer you have to be skeptical of folks. Always trust people but keep your guard up! If we fail to continue to trust, we fall apart as Americans. I was un aware the you were a member of Angieslist so the was very surprising. As I told you on the phone, you call me for any issues. I am amazed the you took the time to not only take pictures, but upload them as well. YOU ARE GOING TO HAVE TO TEACH ME THAT!!!! Have a great day, Mike"
"My Goodness, Thank you so much for your posting and honesty. Like always, I credit my (Troops) for the work performed. Take care of your troops and they will take care of you! It is a huge deal to me for postings that speak of my employees. The feedback on their performance ensures me that I am leading them in the right way. Also, YOU and all Angieslist Customers are my secret eyes!! LOL I can not be at every Jobsite as I have to run around and do estimates all day. So please Angie Customers keep me up to date!! Enjoy today as it is going to be beautiful! Mike"
"Member, Your comments were flabbergasting! As you know as a leader, it all falls back to leadership! My guys did the work, not me! They deserve all kuddos and will receive it from me. NObody gets to where they are in life or Buisness without the help from others. If I take care of my men, they will take care of me. My men care about the work they do and that helps me take care of my customers. Thank you for such a nice posting on site. If you have problems of any sorts, CALL. I will get it handled for you!"
"Holy Smackerls! Thank you so much for reporting on Angieslist.com. regardless of good or bad , every report helps! It Tickles me to keep getting these great reviews! Not all people can be pleased and some are harder to deal with than others. That is life. I had a sit down with my crew today and congratulated them for their performance this year. All credit to the quality goes to my men and not me! I will put my name and reputation behind anyone of my guys, they do the work and are the ones who deserve the credit. They were told that today!!!!"
Mike still haven't came out to install the caster on the fence door as mentioned. I guess he was having a few beers when he wrote his response and forgot the next day.... The contractors in this town are full of empty promises... Beware!
"I am sorry for your experience with Sawmill Fencing. You are correct with the caster wheels on the gates! The statement should state " all wood Fencing" . Indeed that needs to be corrected! When you and I spoke over the phone, I gave and we agreed upon a time. We were on time and rang the door bell to let you know we were there. I received a call from you a couple hours later stating that you were never informed that my guys were there and that they should have at least rung the door bell. I called my Foreman and he called you. That is when you recanted your statement. I did have a beer at your house and I had many more when I got home. That was the date I lost 12 of my best friends in Iraq. That is no excuse to be at your house with a beer, I was wrong!! All I ask out of anybody is that one accepts responsibility for wrong doings and that one never passes judgement without know the full story. With too much on my mind, I still wanted to ensure you were taksen care of as well as my guys. I had alot going and was wrong for having a beer! I will continue to celebrate the lives of my friends and Marines every year! I am sorry for the unexpected experience. NO EXUSE!! I just ask people not to judge others when they do not know what is going on in their lives. Again, NO EXCUSE!!! The goal was ultimately achieved because I care about my company. After a couple months or so and us coming out three or four times we are completed. Bottom line is, if there is a craftsmanship issue that arises, please call and we will handle it!"
The job they did was amazing. They are very professional and highly recommended.
There is no military discount like the other companies only because Mike does something better -- 1% of the total cost of the service goes to the Wounded Warrior Project.
"Wow, All I can say is thank you for posting a response on Angies List. It means a lot to me for people to take time out of their schedule to comment on my company. It, in all actuality, makes it harder on me because I have to push harder and harder to maintaine these great reviews. That is work that I am happy to do though. Once one gets complacent in their buisness, things begin to go down hill. You and all customers who post keep me in line and focused. I thank you for that."
"Sir I want to thank you for taking the time to post a report. Should you have any craftsmanship issues, you be sure to call!!!!!"
"THANK YOU SO MUCH FOR YOUR KIND WORDS> ALL CREDIT IS TO MY MEN!!!!!!"
"THANK YOU SO MUCH FOR THE KIND WORDS!!!!!!!!!!!!!"
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