LOWE'S

I ordered a storm door through Lowes in Jacksonville, NC on Western Blvd. They sent out someone to do the measurements, the guy was unprofessional and seemed to be bothered that he had to measure the door. I went back to the store to select the storm door. I ordered the door and paid for it on the spot. I was told that I would be contacted when the door arrived and schedule a date for installation. The door arrived at the store and we set the install date for 8 Dec 2023 between the hours of 11 am and 2 pm. I took off from work to make myself available for the installation. After a few hours of sitting and waiting and not hearing anything, I called Lowes to get an ETA for the door installers. At that time I was told that the door ordered would not fit and there would not be an install done today. When asked why was I not notified promptly, Lowes said that Lou (Lowe's door department worker) should have notified me (he did not). I requested to speak with a manager and was connected to Chris (Asst. Manager) I explained the situation, and Chris was apologetic and assured me the situation would be rectified as the installer would contact me to fix the situation. I never received a call from the installer, but I did receive a call from Lou, who apologized, and passed the buck by saying the installer should have called and let me know (never happened). Three days have gone by and I still haven't received my door which I paid for 2 months ago, nor have I heard anything from Lowes or the contractor. Lowes has wasted my time, they still have my money, and no compensation for missing work. Do yourself a favor and get your door from a different company that won't waste your time and value you as a customer.

unknown

Lowes came out to install and take out old appliances. They were very careful and neat with their work and I am very happy with their service.

They did an amazing job. They used a subcontractor for that and these guys did an amazing job. They had one guy come out and he built it really well and did it in four hours. It was pretty insane. That guys did a great job. I placed the order and the very next day they called me about installing the shed. The day after that they were here installing it. Their efficiency and timeline was exceptional.

If Lowe's tells you they are going to be there then they are there which is important to me. What they quoted me is what they billed. They did good work and I was satisfied.

They have higher prices than other shops, most of the time, but few of their products are cheaper than others. They still give great service so I still go to them if I need something.

They did a good job! We also bought carpeting and they installed that as well. It took them about 3 days to install the flooring and they were always on time.

The service department of Lowe's wasn't very good. We spent almost $2100. They were very nice and helpful when we went into the store. Once you purchase something, you are always put on the back burner because there are new customers there who are more important for them. I was happy with their price. I will never buy appliances from them again.