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Carolina Comfort Air Inc - Jacksonville

Heating and Air Conditioning, Electrical

About us

Carolina Comfort Air is the premier HVAC & Heating company serving Raleigh, Fayetteville, Jacksonville, Wilmington, and surrounding areas. We have Trane certified experts ready to repair, install, and maintain your heating & cooling systems. Call and ask about our special financing deals and ongoing coupons! -Top National Trane Dealer -Google Guaranteed -NATE Certified -A+ BBB Accredited Business -35,000+ Systems Installed In 2007, Carolina Comfort Air opened its doors in Smithfield, NC with founders Phillip Tyler and Hank Richard at the helm. The company has grown from the original 5 to almost 300 team members within a few short years. Since 2007 we have built a new base of operations in Clayton, a team of HVAC specialists and expanded our service area with additional locations! Carolina Comfort Air specializes in HVAC service, installation & maintenance for single-family and multifamily homes as well as commercial applications. Our focus is to be your full-service heating and air contractor.

Business highlights

17 years of trusted experience
Se Habla Español
Emergency Services Offered

Services we offer

Heating & Air Conditioning - Maintenance, Replacement & Additions, Blower Door & Duct Blasting Testing

Services we don't offer

Duct Cleaning & Automotive Air Conditioning

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.552 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
12%


Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.4
responsiveness
4.4
punctuality
4.4
Showing 1-25 of 52 reviews

Elizabeth H.
07/2021
1.0
electrician, heating & air conditioning/hvac
  + 0 more
If I could give this place zero stars I would. They have come to my home to "fix" my AC unit the past 3 weeks. Each time they "found" another problem, and up charged me each time. I am now sitting in a 90 degree home with 4 toddlers, after there 4th attempt to "fix" my unit. I will be contacting the BBB , and requesting a refund so my AC unit can be fixed through another company. This company does not care about anyone's wellbeing/health and is money hungry... called them 8 times today and I believe they are ignoring my calls at this point.
Description of Work: Ac unit repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$950

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. I have escalated your comments and job history to our management team for further review and you should be receiving a call from our Service Manager today. Again, we apologize for the inconvenience.

Sebastian H.
07/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
James was by far the best HVAC Tech I have received from y’all. He was very knowledgeable and was teaching me things about the items I never knew about. If he was up for a raise that man is definitely due for one. Would love to have him in the future if we ever experience problems again.
Description of Work: Replacement of circuit board, capacitor and transformer

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$539

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for choosing Carolina Comfort Air and taking the time to review your experience with our Service Team.

Maurya L.
05/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
They found that my old HVAC system was pulling air from the attic. They boarded it up, sealed it and fixed the problem without adding to the price. I did not even have to negotiate this free add on, they just did the work and told me about it when the job was completed. Started working at 8:30 am prompt and left after 7:00 pm due to the extra work. Adhered to Covid-19 practices, cleaned up and vacuumed when the job was completed. Great crew, thorough, professional and polite. I was 100% comfortable having them in my house. Dylan was methodical about explaining how the remote thermostat worked and patiently helped me set it up online. He also explained the 10 year warranty, even going as far as how to transfer the warranty if I sell the house. It was refreshing to have a crew in here with work ethic which is hard to find at the beach. 5+ stars straight across the board for Carolina Comfort Air Inc - Jacksonville.
Description of Work: I replaced a 12 year old 2 ton HVAC system on the ocean. They came in as the cheapest of 6 estimates that I got over a month ago. Roland honored the original quote and told me I was lucky because their parts had recently drastically increased in price. My final price came in as the exact amount of the original quote. Thank you Roland for being an honest salesman who honors his word.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Response from Carolina Comfort Air Inc - Jacksonville
We are incredibly grateful that you took the time to share your recent experience and choosing us for your Home Comfort Project! We look forward to keeping you and your family COMFY for many years to come.

Anita P.
01/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Amazing as always - very prompt, professional, quick work, covid precautions followed, HIGHLY recommend
Description of Work: Heat sensor install to equalize air distribution

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for the positive feedback! We appreciate the opportunity to keep you and your home COMFY!

Kristin P.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
Quinton Gil was thorough, professional and took the time to explain his findings. I plan to request him to come again for our next service as I trust the workmanship he completed.
Description of Work: HVAC Bi-annual inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for the positive feedback!

John C.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service technician was very professional honest upfront with details. Explained service evaluation and made appropriate recommendations to repair
Description of Work: Replace parts and recharge refrigerant

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Carolina Comfort Air Inc - Jacksonville
Thanks so much for the positive review!!

Isabel S.
09/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Great now have both heat and air. Their worker Robert was very polite, courteous, and knowledgeable .
Description of Work: Install new piece they ordered
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for the positive feedback!

Anita P.
09/2020
5.0
electrician, heating & air conditioning/hvac, air duct cleaning
  + 1 more
WONDERFUL - serviceman was not only completely professional but in my opinion went above and beyond to not only check the immediate problem but to make sure there were no other issues and that problem was resolved and we knew what to do and what the issues had been Highly recommend
Description of Work: Units not cooling in new home

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for sharing your experience!

Isabel S.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
Jeffery got there when scheduled. Was very polite and professional. Checked all systems found the one that needed replaced. Managed to bypass that one so I would have air coming in until they get the part that was ordered. Would recommend them if you need heating or air conditioning work
Description of Work: Check why air wasn't blowing into house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for the positive feedback! We appreciate the opportunity to keep you and your home COMFY!

David T.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
The whole process was great... the sales people were great and provided exactly what would be installed and how. The installers were very considerate and very good. A highly professional company from start to finish....
Description of Work: AC system relpaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for sharing your recent experience and for choosing Carolina Comfort Air for your Home Comfort Project! We look forward to keeping you and your family COMFY for many years to come.

Mike W.
09/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Satisfied with answers and reasoning given
Description of Work: Trouble shoot flow situation

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for the feedback!

Julie D.
08/2020
1.0
heating & air conditioning/hvac
  + -1 more
Fixed it , gave discount because our system is only two years old , so really not sure why a part would go in it. But he discounted it for us. Anthony was very nice and informative , he needs a raise. You want to keep him. We own a business , good people are hard to find.
Description of Work: Air stopped working

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$300

Response from Carolina Comfort Air Inc - Jacksonville
We are incredibly grateful that you took the time to share your recent experience. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.

Tomeka B.
07/2020
5.0
electrician, heating & air conditioning/hvac, air duct cleaning
  + 1 more
It was great! Jeffrey was very patient when the vivint thermostat did not work. Jeffrey actually talked with Vivint Rep. It did not work... Jeffrey replaced with our original thermostat. It should have been an easy and quick. Jeffrey was AWESOME!
Description of Work: Clear clog

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$491

Response from Carolina Comfort Air Inc - Jacksonville
Thanks for leaving us such a positive review. We are glad that you loved our services, our team will be pleased to learn of your high praise. We look forward to serving you again!

Kathie H.
05/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Robert was great! Called from the road to tell when he was coming, which was exactly the time frame I was quoted when the appt was set up. He was well informed, patient w my million questions, and tidy. Great experience! And the unit is working excellent now.
Description of Work: HVAC unit not working well.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Oscar L.
05/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
If it wasn’t for Jeffery and his professionalism, we probably wouldn’t have the peace of mind we currently have due to a job well done! Thanks Jeffery!
Description of Work: We needed our AC unit drained.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$267

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for the positive feedback!! We appreciate the opportunity to keep you comfy!

daniel M.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
I want to start off saying this was on a Sunday. Can you believe that! Jeffery Palase arrived about an hour later after my initial call. He went right to work being very professional answering all of my questions. Even though it wasn't raining he still covered his boots when checking inside thermostat unit. He also went thru every possible thing he could to make sure my unit was running at its best. i would recommend his services to all of my friends and family. Actually he should be a partner with the company or owning one perhaps again Top Notch Service.
Description of Work: Needed my AC/HEAT UNIT CHECKED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Emanuel S.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Jeffrey Palese came and serviced our unit today was very respectful and polite thanks for everything
Description of Work: Had a bad capacitor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thanks for leaving us such a positive review! We are glad that you and family loved our services, our team will be pleased to learn of your high praise. We look forward to serving you again!

Kris B.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great, Steven Pickering was the tech who helped us. He found that the problem was ba bad sensor and quickly replaced it and then checked out the entire system. Very professional, courteous and knowledgeable!
Description of Work: Furnace was not working upstairs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for sharing your recent experience with Steven and our team! We appreciate the positive feedback!

Maxine J.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
All went well. Anthony was very kind and professional. He was very knowledgeable and informative. He is an awesome guy. Thanks Anthony.
Description of Work: Heating unit service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105.68

Response from Carolina Comfort Air Inc - Jacksonville
We are incredibly grateful that you took the time to share your recent experience with Anthony. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.

Pamela H.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased that the technician found the issue with the heating and cooling issue. He found it and fixed it within no time. He also explained what the issue was in detail. I am happy with my HVAC system and plan to get a yearly maintenance plan in the spring.
Description of Work: New home swrvice

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you so much for sharing your recent experience with our TEAM!! We appreciate the opportunity to make you and your home COMFY!

Frank K.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went great every tech that they sent here was on time, professional, and knew what they were doing. The service call was very prompt which surprised me being how very busy they are. The techs even took time to educate me on my system and how it works.
Description of Work: They installed the heating and cooling system in my new home and after installation there were some minor issues

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward T.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
1/8/2017 Update: I awoke this morning to a house that was 67 degrees though the thermostat was set to 73. The company had been here November 28th because the weather had turned cold and the system they installed couldn’t get the house above 69 degrees. Since that time, it had not been extremely cold, but our electric bills have been approximately $300/month, again, higher than ever… Also, I was contacted by CCA home office in Clayton, NC, and asked that I remove all of my reviews. I did remove some, but not all, and I’m glad I did not. They also asked Angie’s List to shift the review from Clayton, their home office, to Jacksonville, so that it showed up in a much smaller market. On top of that, they sent a reply to Angie’s List stating, “We have spoken with this homeowner and have corrected all of the issues and the homeowner is happy.” If that was the case, would I be here again?? When you hear the phrase, “It’s hard to stop a Trane,” believe it, because short of pulling the breaker from the system, it will never shut off and will send your electric bill through the roof! This is ridiculous now! When it gets cold, call CCA to fix the heat. When it gets hot, call CCA to fix the A/C. This has happened with every season change since the new Trane system was installed. Please do not even consider Trane or CCA if you are looking for a new HVAC system for your house. 2/7/2016 Original review: Absolutely the worst! Not to be trusted. The technicians do not know what they are doing. We upgraded to a "better" Trane system. Problems started with installation. Did not have the right parts. Had to get them from another location. Then, I was told they had to install lower wattage heat strips because the wiring in the home (9 years old) would not support the new ones. The techs said it wouldn't make a difference. System was installed in the fall, in NC location. First time it got warm enough to run the A/C, the entire house began to sweat, inside! They came out and said there was humidity left on the coils... Whatever... Every time the A/C is started, the humidity inside jumps to 70%. Now, it's winter and cold. The system cannot keep up. It is always cold inside. The electric bills are higher than they have ever been! This is a more efficient system?? B/S! Absolutely crap. The heat strips are obviously not sufficient to heat a two story home. I have an $8000 boat anchor attached to my home now. Now, on another service call, they come out and say "it's like trying to fill two buckets with one hose." Their explanation!!! They have been out four times now. No resolution. Even Duke Energy has sent a notice that our electric usage is higher than it has ever been and higher than other homes in our area. I have the facts as I am sure they will try to rebut this review.
Description of Work: Another attempt at getting our HVAC system to work properly.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Arnold B.
11/2016
1.0
heating & air conditioning/hvac
  + -1 more
Called to get Carolina Comfort Air Inc and spoke to Leslie, she arranged for a tech to visit and I'm having a bad feeling about their work. I have no choice at this point but to use them because they cover the warranty on my parts since they were the one's who installed the unit in my house. I've had horrible experience with them during the winter then spring, they had to come to my house 3 times., one after the other and have charged me several hundred dollars per visit. I've wondered if this was their standard business practice. I guess I'll see what happens when they look at my unit again.
Description of Work: Called to get Carolina Comfort Air Inc and they arranged a tech to fix my HVAC and I had a bad feeling about their work because the HVAC they've installed kept having problems almost on a monthly basis. I have no choice but to use them because they cover the warranty on parts, but not the initial fee of $89, & diagnostics, specially their expensive labor cost.. I've had such a horrible experience with them, had frequent multiple problems and their fees & labor cost that made me think of replacing my entire HVAC. It was one thing after another.. They were a nightmare, They were very unscrupulous and I'm telling everyone not to listen to their fake pleasant greetings to hook you. Carolina Comfort Air - Jacksonville is the worst company to fix and service your HVAC needs.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$1,500

Greg M.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went great. The technician and dispatcher keep me informed every step of the way. Will definitely call them in the future!
Description of Work: Worked on 2 units. Replaced compressor on 1st unit and liquid line service valve on 2nd unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for choosing Carolina Comfort Air! We are glad we were able to make your experience a good one.

Grissel V.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great! Very pleased with their service. I have agree to work with them with a third property from now on. I liked the detail of the work performed and how it was described in their invoice.
Description of Work: This company did the service of two of my properties in Jacksonville and Richlands in NC. I am very happy with the service. I will highly recommend this company. Thanks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Comfort Air Inc - Jacksonville
Thank you for reviewing us! We are thrilled to have you as one of our Comfy Clients!!
    • 1(current)
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Contact information

149 Rea St, Jacksonville, NC 28546

http://www.carolinacomfortair.com/

Service hours

Sunday:
7:00 AM - 9:00 PM
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical

FAQ

Carolina Comfort Air Inc - Jacksonville is currently rated 4.5 overall out of 5.

Sunday: 7:00 AM - 9:00 PM

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 9:00 PM

Carolina Comfort Air Inc - Jacksonville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Carolina Comfort Air Inc - Jacksonville does not offer free project estimates.
No, Carolina Comfort Air Inc - Jacksonville does not offer eco-friendly accreditations.
No, Carolina Comfort Air Inc - Jacksonville does not offer a senior discount.
Yes, Carolina Comfort Air Inc - Jacksonville offers emergency services.
No, Carolina Comfort Air Inc - Jacksonville does not offer warranties.
Carolina Comfort Air Inc - Jacksonville offers the following services: Heating & Air Conditioning - Maintenance, Replacement & Additions, Blower Door & Duct Blasting Testing
Duct Cleaning & Automotive Air Conditioning

Contact information

149 Rea St, Jacksonville, NC 28546

http://www.carolinacomfortair.com/

Service hours

Sunday:
7:00 AM - 9:00 PM
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM