Alternative Option Home Cleaning Service

On 24 April 2015, I agreed with Dorothy Lopez owner of Alternative Options to provide cleaning services for my rental property at 425 Pine Valley Rd. On 27 April 2015, I met with Ms. Lopez at 0800 at my rental property at 425 Pine Valley Rd to give her access to the premises to commence the cleaning services. At this time her cleaning crew was not present. Also, I did not signed a written contract nor did she provide me with one to sign. We performed a walk-through of the property on April 22, 2015 and verbally agreed that everything in the house would be clean with the exception of the stove, refrigerator and window blinds. I returned to house at noon to check on the progress there were only two cleaning ladies there with no adequate cleaning supplies, i.e. no vacuum to vacuum the carpets, they were using a broom to sweep the carpets. I left the premises at 1215 because I was on my lunch and had to get back to work. At around 415, I received a telephone call from Ms. Lopez informing me that the cleaning was almost done. At 440, I arrived at my rental property at 425 Pine Valley Rd to inspect the services provided, I was unable to do a thorough inspection at this time but the next day, 28 April 2015 I did do a thorough inspection and found areas (a/c vent and master bath tub) that wasn't even touch by the cleaning crew. I called and then text Ms. Dorothy Lopez, who did not answer her phone nor respond to the text. I also included in the text a picture of the items that wasn't clean to no avail because she did not return my attempts to contact her which leads me to surmise that this is not the first time she done this. If you advertise as a professional cleaning service then your clients should not have to come behind you to re-clean anything. I would not recommend this business to any of family and friends.

Her name is Dorothy Lopez. She is good. We just use her for financial reasons. She is very thorough and she's a lady who works by herself. She is a very pleasant person. She does things that we never expect a cleaner to do. If I leave sheets on the bed, she takes the sheets. She'll pick up the house without any complaints. My kids leave toys everywhere and she picks up the house before cleaning. You know she's there and she makes the bed. She's the best. We have no complications at all. She's even got our house keys.