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THOMPSON HEATING & COOLING

Heating and Air Conditioning

About us

We are a small family owned business servicing residential customers. We will treat you like family and provide you with excellent service at a fair price.

Business highlights

21 years of trusted experience

Services we offer

Heating & Cooling maintenance, repair, replacements

Services we don't offer

New construction installation; Duct Cleaning


Accepted payment methods

Check
MasterCard
Visa

Reviews

5.014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-14 of 14 reviews

kevin W.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've used THOMPSON HEATING & COOLING for years. And Jeff has been one of the most trusted folks I deal with. I'm a native Charlottean, and Jeff's the best I've ever know in the area. I'll never call anyone else.
Description of Work: A/C repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DIANE G.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Oh gosh, I don't even know, because I am a regular customer I think THOMPSON HEATING & COOLING gave me some kind of special rate, so I have no idea. They are just great to work with and very fair on pricing and always reliable.
Description of Work: THOMPSON HEATING & COOLING did a furnace check, I believe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
He's great. He's a little bit more expensive than other people he service makes up for it. He's great he's the owner and the one that comes to your house every time so I trust him.
Description of Work: I used Thompson Heating and Cooling for heating and A/C service. To do fall winter maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Jack H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
The first thing Jeff did was put a Band-Aid on the current system. This made it so we could stand to be in the house. They took about a week to put in the entire system. They were clear in all their communication, and gave us an itemized bill to explain what we were paying for. We had no idea how much a new system would cost, so they answered all our questions (we had a lot!). They returned every phone call and email, showed up early every day, and they were very professional. We appreciated them so much and would refer them to anyone in need of a new system. They are great at what they do, and they are even better people. They even send Christmas cards to their customers!
Description of Work: We purchased a foreclosure with a 30 year old HVAC system. It was June and 90+ degrees in the house. We were trying to work on the house in that kind of weather, so one of the first calls we made was to Jeff Thompson.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

SAZSA V.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Service and communication was excellent. Leading up to the service, there was contact and expectations of time set. He was on time, and very professional. Previously, we had used a big name company as we were under a new home warranty. That company was a 4 hour window and a not so friendly person. We were very pleased with the small company personal service we received this time and will gladly use them again. Being a small company did have one drawback, and that was having to reschedule 1 time. We were just having routine service, and there was a heat wave that shifted priority to those with broken/no service. I had no issue at all with this. It was completely understandable. They were in communication the entire time, actually asked about changing my slot instead of just doing it (as another company has done to me in the past). This respect for me as a customer, was wonderful. They understand we are all customers and have made commitments to us regardless of our needs over another. All that actually increases my willingness to work with them again.
Description of Work: Service check of 2 HVAC units, one in attic and one in basement, covers 3 floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

coy G.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
He did a HVAC inspection and found that the Heater needed to be cleaned and the AC Coil was dirty as well
Description of Work: HVAC Inspection - after Home Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Patrick H.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
My wife and I bought a home in June and had to replace the HVAC system and the roof right away. They worked with our budget and the service was amazing. Jeff and Carrie took care of everything and went above and beyond. The weekend before they got started, our old system stopped working completely and Jeff came out and put a temporary fix on our system so we weren't miserable before they could get started. We have 2 big dogs who are nervous with most people but Jeff was great with them. This was especially important because we weren't home during most of the work. They were efficient, professional, friendly and hard-working. A day after the install was complete something happened and it stopped working. When we called they were out of town and the apprentice Jacob drive 2.5 hours to fix a simple wire connection. We are so happy with our new system and with the quality of the experience. We will definitely recommend them to our friends.
Description of Work: HVAC system and ran a Gas Line for our Range

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

kevin W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They helped check two of my three systems and refill freon for two units......I've used Jeff for years and I can't say enough good things about him. Stand-up guy who services what I need...and not what most other would want to sell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

REYN P.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
We are very satisfied with his work. We have used him for a couple of years now. We like his honesty. We trust him for doing the service on our equipment. There are a number of companies that have taken advantage of us in the past and he is the most credible person. He is very reliable. I would recommend him for his honesty. It is a small company; it is one person. He owns the activity that he does. He is not managing other employees that come and go. We stand behind him a 100%. He has been accurate on everything that he has done. He has assessed other things that other vendors have come back and tried to take advantage of. He is an honest and efficient guy. He will come in and take care of whatever the issue is. I really like him. I would rate him a little low on responsiveness because he doesn't work on weekends unless it is an emergency; I will wait the extra day to get an honest answer. We would absolutely use him again in the future.
Description of Work: We use Thompson Heating & Cooling to service our air conditioning equipment. He checked the refrigerant levels, did basic cleaning and annual service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

DIANE G.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
Jeff was very professional, explained everything he did in detail, and made sure we were satisfied before he left. When I did have a question later, I called and spoke to his wife, Carrie, who was very helpful as well and answered my question completely. I would definitely uses Jeff again for all my heating and cooling needs.
Description of Work: Jeff did an excellent job replacing our worn out second floor air conditioning unit. Our house is 14 yrs. old and he has been servicing our 2 heating/cooling units for 2 years now. He helped us to keep our unit running for an extra year until our budget would allow a new one, and never tried to sell us anything he thought we didn't need.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Bobbye N.
03/2011
5.0
heating & air conditioning/hvac
  + -1 more
Jeff showed up on time, was professional and courteous, did superb work, and charged a very reasonable price. He is dependable and punctual. I would recommend Thompson Heating and Cooling to anyone. This company is run like companies of a time gone by. There is a concern for the quality of work provided for the price.
Description of Work: Jeff performed a commercial system maintenance on the units at Matthews HELP Center.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

REYN P.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
Jeff is always on time and is honest with his assessments of what is wrong with our heating and air conditioning units. Never tries to over sale, like big companies. He fixes exactly what is wrong and at a fair price. I will never use anyone but him ever!
Description of Work: Fixed our heating system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Pamela B.
10/2009
5.0
heating & air conditioning/hvac
  + -1 more
He is superb. He said it would not have been easy for the home owners to do because there are some safety precautions to take. He also helped us identify a huge problem with our A/C and luckily our house was still under home warranty, so, a different company under our home warranty actually replaced our air conditioner. He helped us realize that it was a serious problem. He is a really nice guy, I fee that he is honest and has even given me a bite over the phone on how to fix some problem, so, he did not have to come out and bill me for the visit. He is very friendly, easy to work with and very reliable. He gets the job done and I feel his price is fair.
Description of Work: The A/C was not cooling because the fuse kept blowing up, so, I called him to replace the blown fuse from the fuse box. He also identified a serious problem with our air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Heidi P.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
Jeff came to my house to fix a few minor problems that showed up in a home inspection. However, once he inspected the problems he came up with a totally new solution and promised to be back the next morning with the new supplies. Not only did he show up early for both appointments, his work was quick and conscientious. He even took the time to answer my questions about the house that ended up not being related to his job (what is that vent for?).
Description of Work: Replumbed drain line to terminate outside home foundation. Wired condensate pump's float switch. Sealed air leaks at the evaporator coil in both home units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

    Contact information

    PO Box 1693, Indian Trail, NC 28079

    www.thcooling.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    THOMPSON HEATING & COOLING is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    THOMPSON HEATING & COOLING accepts the following forms of payment: Check,MasterCard,Visa
    No, THOMPSON HEATING & COOLING does not offer free project estimates.
    No, THOMPSON HEATING & COOLING does not offer eco-friendly accreditations.
    No, THOMPSON HEATING & COOLING does not offer a senior discount.
    No, THOMPSON HEATING & COOLING does not offer emergency services.
    No, THOMPSON HEATING & COOLING does not offer warranties.
    THOMPSON HEATING & COOLING offers the following services: Heating & Cooling maintenance, repair, replacements
    New construction installation; Duct Cleaning

    Contact information

    PO Box 1693, Indian Trail, NC 28079

    www.thcooling.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed