Sears Carpet & Air Duct Cleaning

This company was recommended to me by my mother-she was very impressed with the service and the fact that it was a Sears affiliate. They perform background checks which is important when people are coming in and out of your home. I made contact with them a few days later and they were able to fit me in for the following Saturday. First of all the receptionist Rosanna was wonderful. She has this cute accent and was exceptional in answering all my questions regarding the process and approximate duration for the cleaning. I needed to have the dryer duct cleaning performed asap (with all the recent attention to dryer fires I felt that our dryer was past due). She was able to get me the time slot after a bit of rearranging on their part that worked best with my busy schedule. She made follow up phone calls to ensure that the date still worked for us. George-the owner and his crew arrived on Saturday at the appointed time. My husband had the initial interactions and asked a number of questions which George was very happy to answer. I was out running errands as usual but came back about an hour or so into the cleaning process. George took the time to review the areas of concern with me regarding the everyday use of the dryer as well as safety points which he had already gone over earlier with my husband. He even answered questions for me which were somewhat unrelated to the actual task at hand. I felt very comfortable with him in and around our home. He is a very pleasant man with a great sense of humor. He took pride in what he was doing and was very thorough in the cleaning process. He and his crew were very respectful to our home putting on and off shoe covers etc -even though they really didn't need to. He made suggestions to help improve the overall air quality in our home as well. All in all I am very satisfied with the company and the service. We hired his company again yesterday to clean the garage flooring. Once again they did a great job!

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I already used Sears to clean my air ducts and they did such a good job, that I decided to use their carpet cleaning services. I made the appointment online (the website was really easy to navigate) by choosing which services I wanted to have done. They emailed AND called me to confirm my appointment. They also called the day before to remind me of my appointment. It was great to have again, a professional service. On the day of the cleaning, the two technicians arrived on time. They used foot-booties before they entered my house. After they came in and introduced themselves, they proceeded to explain how they were going to clean my carpets. They did a great job. My carpets look fantastic and I will definitely use them again.

The technicians were very informative and well mannered and I chose Sears because they have criminal background checks performed on all of their technicians. I was very please with the service I received from Sears Air Duct Cleaning of Charlotte.

The day of the cleaning, George Costello arrived at least five minutes early, was very personable, and set about the business of cleaning my sofa. He explained that he would be shampooing the sofa, as opposed to dry cleaning it, as it is white and there was some deep soiling on part of it. He inquired where he could hook-up for water outside for the equipment he used and I showed him. He was industrious in his activity and I actually would have no complaints about his performance. I do, however, have one major complaint. It was not until the following day that I discovered that when he finished with the hose, he simply threw it over the porch (it was not coiled to begin with, but it was in one area where it could be easily accessed). He then for some reason placed the garbage roll-out can (the one the city furnishes) on top of the hose with the front of the can placed in a very awkward position. I was very put off by this because, among other things, those cans are almost as tall as I am and I have a very difficult time handling them. The fact that it had been left on top of the hose caused the wheels to sink into the spaces and I had a some difficulty extricating the can from the hose. (I have a physical condition that makes it difficult for me to manipulate large objects.) I could be wrong, but I felt as though he left it like that knowing that it would probably not be discovered until after he had gone and it took a great deal away from my overall rating. I had planned to have him do further work (duct cleaning) but because of this I am having second thoughts, as I don't like the idea of having to follow someone around and check on everything they're doing.