LeafGuard of Charlotte

Salesman Sean T. quoted a price 4 times 2 competitors. Installers came out next day (Big Red Flag) but rain would not allow safe installation. That afternoon I called Sales Manager Matt S. to cancel job but he said I got a great deal and his material cost was $38 per linear foot (2nd Big Red Flag). Installation completed next day with 20 to 25 foot section of new gutter left over. Installers cut this new gutter, flattened and disposed of it (3rd Big Red Flag). Please be careful using this price gouging company! It is illegal to practice price gouging during during pandemic in NC according to the Attorney General.

Installation went smoothly aside from a couple things that were damaged. Crew was on time and did a nice job, but getting the damaged things addressed took more persistence on our part than it should have.

They claim that they are on Angie's List but I doubt that they thoughtfully represented Angie's List. I think their prices were overcharged. I went online and look for them and the sale that they are doing to me is the same what they are doing to other people. There were several people that was complaining. They come out and they advertise that they are on Angie's List. They have to work on my old gutter but they just put a water filter on top of it. I didn't like their sales people and the amount of money they asked me. They are selling things on Saturday and they would come out in Sunday which was a bit wrong.

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We had LeafGuard gutters put on this house based on the positive experience we had with the product on our previous house. So, after enduring the high-pressure sales pitch, and having the gutters installed, correcting a couple times along the way for shortcuts, we now were to the point where a few sections had to be removed so some rotten fascia boards could be replaced. We about fell over by the quoted price of the work. After some discounting, it came down a little but still ridiculously high for the amount of time and effort involved in the job. The only reason we let them do the work was because it involved removing some mitered joints that we did not know how to replace if they got damaged. Clearly, this company does not care about much more than making money. The work to remove the gutters did not take long, further shortened by the fact that they did not do all that was quoted. Against the protests of my wife and the carpenter, the crew said they had a drawing showing what was to be removed and they had done what was shown. We ended up having our carpenter remove the rest. The day that they were supposed to replace the gutters, there was a breakdown in communication. We were told the crew would be coming between noon and 5:00 pm to replace the gutters. At 4:30, my wife called to check on when the crew would arrive, as we had plans shortly after 5:00. She was told they would still be coming out, but that the people in the office did not know which crew or when, as they had no information on the work in the field. My wife said since it was so late (and such a hot day) that we would be willing to reschedule. She was told they would be coming out shortly. We went to our appointment and were surprised to come home at 7:30 pm to find two men finishing up on our house. They told us they had begun early in the morning and we told they could not be done for the day before finishing on our house. They looked totally exhausted! I met later in the week with the service manager and told him we would be giving the company this rating. I also told him about the experience, including showing him what had been removed by his company and what boards were replaced. He offered to reduce the fee based on the work actually done, but I told him we were still dissatisfied with the price, considering the size of the total job. We even checked with the franchise in Raleigh on the pricing and were told that each franchise is free to set it?s own rates. Buyer beware! While this is a good product, we would not recommend it to anyone based on the way this company prices and does business. We are disgusted!

I bought the Leafguard system 15+ years ago and love it -- no ladders and cleaning out all this time. There's a lot of pollen that washes down from the roof and it eventually built up in the gutters. Allen came out and flushed out the pollen debris. There was no charge so the lifetime-of-roof warranty on Leafguard holds true. He gave me great info on exterior maintenance that I can do without getting up on a ladder. Great experience today -- thanks Allen and Leafguard!

I explained to the sales associate at the begging of the consultation that I was not going to make a decision right away as I always sleep on making a major financial investment. The initial quote was $15,900 to replace my gutters - wow! After I repeatedly said I was not going to commit to signing a contract right away, the aggressive timeshare sales tactics started. Multiple calls was made to John the supervisor, who kept trying to offer more incentives to sign on the dotted line that evening. Eventually the price dipped to a whopping $9,900. Thats a $6000 drop in price (red flag). I stuck to my guns, but that was not enough for the sales associated. I could see he was getting frustrated and angrier. It was uncomfortable. I asked him to leave and he said to me that if I did not make a decision right then I would not buy their product. If the product was that good, what not give me time to think about it? Who makes a $10,000 decision on the spot. Big RED FLAG. Never be pressured or bullied into making a big finical commitment on the spot. If the product is this great, it should sell itself and aggressive timeshare tactics should not be needed. Listen to the voice of the customer! I do not recommend or endorse this company.

They installed it in one day and it was very well done. They offered to replace any rotted boards or re paint anything needed. However, that work did not need to be done. The product they delivered was exactly what they said it would be. It was interesting how they started the work They came to my home to give a presentation. They showed me other options in the market and explained why their product was better. They gave me enough information so I could make a decision. They were very helpful. They do offer financing options but you have to be pre-approved. That was my only hiccup but everything turned out fine. They were also very professional. They scheduled the work quickly and completed the work on time. I am very happy with the final product. The appearance of my home has improved by the gutters and my neighbors have noticed.

did not get an appointment based on the requiements that it would be a 90 minute appointment and that both my wife and I needed to be there (with 3 children that's almost impossible). If they can't tell me their pitch (which I've heard before at my previous home) and get a price quote I can take my business somewhere else.

I called for an appointment for LeafGuard gutters. I told the person that I was familiar with their product and was convinced to buy if they could get the price right. I specifically told them that I did not need the dog and pony show to convince me of the superiority of their product, that I was busy and didn't have hours to spend with the sales person. The salesperson arrived on time and quickly started in with the sales pitch. I stopped him and told him that I had already explained to the receptionist that I was convinced of the product, just give me a price. I had to remind him several more times of this before he would quit. I gave him a ball park figure and told him if he could not get very close to that we could not do business. He finally surveyed the roof and gutters and started calculating the price. He came up with a figure 3 times what I told him that I could afford. He immediately cut the price by 40%. I again reminded him that it was too much. He called his boss and knocked a few hundred more off. I AGAIN reminded him that he was still drastically off the price and told him that the interview was over and we were done. That evening he called again with a couple of hundred dollars more knocked off. The final price (1/2 the original price) was still 50% over my maximum price that I had originally given him. This was a complete waste of my time and energy, not to mention my patience!

I had concerns about the valley's on the house and the steepness of the roof. The salesman said there was no problem with the steepness of the roof and that when the installers came out to do the work they could install deflectors at the valley's and that would take care of any problems. I had 6 inch commercial gutters on the house and they took care of all the water without a problem. The salesman said the Leaf Guard gutters would take care of all the water also. They arrived as scheduled on July 3, 2013 and the installation went well. They said there may be a little dripping over the edge of the gutters for a few rains until the new wore off the paint. It came a very lite shower as they were finishing up and it did drip over the edge. However when we got a moderate rain a few days later the water came down the valley's, hit the guard on top of the gutters and went over into the flower bed and washed all the mulch out. There was a place on the front porch and a 20 foot section at each end of the rear gutter where the water hit the guard on top and went over 6 feet out into the yard and flower bed. I called and it took about 4 calls and each time they said they would call back and didn't. I had to call them back. It took 4 weeks for them to get someone out to look at the problem. During this time, each time it rained it washed the mulch out of the flower bed. They finally came back on July 30th and put the deflectors in the gutters at the valley's and pushed the shingles down on the porch where it was going over, it helped some but it still goes over in a moderate to heavy rain. They didn't do anything to the gutter in the back because they ran a little water down the roof with the hose and said it worked fine. They ran a little water down the valley's and had to drill holes in the guard to get it to take the little amount of water they were running down. We still have the same problem, just not quite as bad. With their experience on the number of houses they have installed their gutters, they should know whether the Leaf Guard gutters will work on a particular house and should inform the home owner if they don't think their gutters will do the job of taking the water from that house I feel that I wasted $6900.00 and created a much worse problem. I could have used that $6900.00 and could have hired someone to come out and clean the gutters 138 time at six times a year that would have been for the next 23 years. There is a man near me who will clean the gutters for $50.00 each cleaning. The original gutters worked well as long as they weren't clogged. I have to admit that on my neighbors house which has a 5/12 pitch roof the Leaf Guard gutters work great and he loves them. On a shallow pitch home they should work fine and I would say go ahead and get them. However on my house with a 9/12 pitch roof they do not work very well and I would suggest not to get them especially if you have any valley's on your roof. There is a clause on the back of the contract saying there may be a problem with valley's with a place to initial it. I did not initial this clause because of what the salesman told me concerning how they could take care of that problem. The General Manager at Leaf Guard has pretty much told me that I have what I have and there is not much they can do about it. I should have kept my original gutters. I would have been much better off. I could have had the trees cut down and removed for half what the gutters cost. After the first couple of rains which were very lite, the last being yesterday, I was not impressed with the fix. I am going to wait to see what happens with a couple more moderate rains and if the problem still exists I will be contacting them again too see what they can do for the problem. Update: After over a year after when moderate rains begain again this year the gutters have the same problem. after the first moderate I called, someone was suposed to return my call. No return call. A week later after another moderate rain rain I called again, this time someone did return my call. They came out four days later to try and find the problem. Water still does not go in the gutters except in a very light rain. Anything more than that it runs right over them. I may as well not have any gutters on the house at all. It is washing my flower beds out and soaking into my crawl space. I had to spend over $4,000.00 last fall to have a drain and pump system installed in the crawl space to handle the problem of the water running in the crawl space that these gutters caused. They came out again last week June 30, 2014 and decided they needed spacers to level the gutters. They workmen put in temporary wood spacers in a couple of areas on the gutter as a test and it worked very well in those locations with a water hose. A manager was suposed to call me back before the end of the day according to one of the workers to set up a time for them to come out and look at the fix and then set up a date to come out and do the repair. I have not heard from them since, it is now Wednesday, July 2nd. l

Sales person came to the house and demonstrated the product and benefits; the product was high quality. He worked up an estimate that was in the clouds. Then he worked it down to the realm of the possible, but still too high. A call was placed to his manager; the price was reduced in half from the original if we would contract for the work at that time. Since that was not going to happen because we were getting other quotes, we parted ways. He did not/would not leave a written quote for the work. We had another company do the work.

Very good! They were very efficient. They showed up first thing in the morning, and... boom boom boom, they had everything done in about 4 hours. They cleaned up after themselves. They did have one minor accident where a bottle fell off the roof, and ripped one of my screens, but they took that with them and brought it back when it was fixed. I was very pleased with them, and was very pleased with the price, too! I thought it would be more.

I called Gutter Guard on a Monday, and they sent someone on Wed. to clean the gutters, 15 years after installation, as advertised

They completed all of the work in less than one day. The crew cleaned up very well, and we are pleased with the product.

Salesperson came to my home. Measured our 2 car garage for new gutters/downspouts. He was on-time and generally seemed to know what he was doing, HOWEVER he insisted on telling how all their competitors were inferior & I requested he get to the point and not show me a video & website on his laptop and not do a drawn out lecture about his product. I'm a VERY busy man and just wanted the bottom line, which required pulling teeth, essentially. I had only a half an hour to discuss, but it seemed he wanted to take a whole hour to beat around the bush. After reminding him I just wanted the price for the 3rd time, he almost got into an argument with me but finally huffed, bit his lip, and quoted me nearly $4,000 for the job. We're very fortunate to not be short of income, so we could have afforded it. But for what it was, I thought I could've done MUCH better ... and I did. So I showed him the door, never called him back, and went with K-Guard instead (which was NOT inferior, imho... and was one of the competitors he made derogatory comments about) and cost over 50% less, fully installed. No problems with K-Guard. And that also goes for the original K-guard installation on the remainder of our home which occurred prior to our purchasing the house 6 years ago. Leafguard's commercials with the little squirrel are cute, but DO NOT let it fool you... at least not for this franchise in our area. Leafguard is an overpriced product which, though it may be moderately higher quality than standard gutters, is not worth the mark-up they apparently charge their franchisees. Perhaps there are other franchises in the area who actually listen to customers and respect their opinions, but this one does NOT understand the primary axiom of running ANY business: The customer is ALWAYS right. I wanted the bottom line, with minimal fuss. He didn't give it to me, so I went elsewhere (and saved).

Timely and neat. Too early to tell how well they work.

The crews were primarily non English speaking, but they did a fine job. It was real hard to get my thoughts across to them, but once we figured it out they did a good job.

We had someone come out to give an estimate. There is an incentive to decide to sign a contract that day since they offer a discount to same-day contracts. I am usually very opposed to that kind of business because I like to have time to discuss it with my husband without them in the next room. Even though that was a bit off-putting to me, we were able to settle on a price that we were all agreeable to - and I felt like I was getting a fair price. We had them installed a month later. They could have done it sooner, but we wanted to wait until after we had our house painted. The installers came, were on time, and were professional and courteous. They completed the job in one afternoon. It rained pretty heavily a couple days later, and I was very pleased with the product. There was no water dripping off the gutters - it was all going in and flowing down the downspouts. Even in very heavy rains, they have continued to outperform my expectations. This was a good purchase for us. Our previous gutters had had after-market leaf shields installed on them - and they were terrible - always getting clogged, and not very effective at catching the water. LeafGuard gutters have been everything I had hoped they would be. They were a good investment for our house.

They provided a good product. We researched who we wanted to use. It has done everything they advertised it would do. They don't really have competitors, so I assume I got a pretty good price. The quality is pretty good. Their punctuality and professionalism was very good.

The work is pending because I have a couple of other things that need to be done prior to them putting on the gutters. They were very prompt. The gentleman that came out to take measurements was very professional and did a good job. I have no complaints about them. They quoted me $6,000 for that work.

The work was done as promised, on time, neatly and in a professional manner. I highly recommend this company.

They did a great job. I would recommend them. They were here when they said they would be here, the quote was right on, no additional charges. We were very happy with them.

The estimator was on time and provided an estimate and explanation. The work was scheduled to come out three to four weeks later. The installers arrived on time and completed the work in about four hours. They did not leave any debris at my home and the job was professionally done. I was very satisfied with the quality of work performed and would use them again on a future home.

Said it would be approx. 2 weeks until installation. Turned out to be 4 1/2 weeks.Paul kept telling me they would be there first thing in the morning and they never showed up. Excuse was he looked at the wrong week. Okay, they would be there first thing Monday morning,no show.Reason,a man quit and the installer was working by himself, promised Wednesday morning, no show. Came after lunch. Did a fast job of installing gutters, took care of flowers and bushes, no complaints there, but they were short about a 4 to 5 ft piece of down spout. Promised first thing next morning, no show, called them and they had a truck break down, be there first thing next morning. Again, no show. I called the office again,was told they were getting down spout and she would send Chad out to finish. Chad came and installed a 4 ft.section which was to short and he didn't tie it to the house. Called again and said I wasn't happy and wanted it done like the others, they just added another 1 ft piece. Not good.