SOUTHSCAPE LANDSCAPING

We pay so much a month. They come out 2-3 times a month. This company just took over from another company we were using, so they are pretty new. We just started paying them in March. They are very persistent, friendly, and professional.

unknown

Southscape Landscaping has done my mowing, fertilizing, weed eating, etc on a monthly basis for years. The original company I dealt with was wonderful; the showed up on time and I had no issues. They were unfortunately bought out by Southscape Landscaping and I've had nothing but problems since. I was having an issue with the landscapers blowing all the mulch and leaves in my natural area off leaving bare dirt. This went on for over a year and despite talking with 3 people in this company detailing the problem, sending a picture of the natural area with all the leaves blown off and having a representative come out to take a look at the problem I couldn't get anyone to address the issue or offer up a solution but they were quick to send me notice in the mail that prices were going up and that they wanted me to sign a years contract. Pretty gutsy when you can't fix an on going and basic issue I was having. WORST customer service I've ever had on Angie's List.

The only thing we can say about the service is that they actually do show up. They may not do the work they are paid for, but they show up and pretend. I oversee my mom's bills for her, and in turn her service contracts. I'm not local to her, so I don't see the actual work. After paying for 8 months, my mom finally had enough and had me contact the service provider. While they will say that they showed up, did the services, and went above and beyond when they were issues, they are lying. The grass is full of weeds, they claim it is because she does not water. Prior to them taking over care of the lawn, it was never watered. Grass goes dormant if weeds aren't taking over. Now the weeds cover her lawn. They were contracted to weed and maintain the beds. You should see the "weed shrubs" she has now. ANd when I got involved, because they could not handle someone upset and frustrated, they instead cancelled my mom's contract stating she was in violation for not doing her part. They will give some line on hear in response that I was rude (yes, th

I have dealt with Southscape for over 10 years and found them to be professional and responsive - doing what they promise in a high quality manner. At my former home, they did everything from flower and tree installation to irrigation system repair and maintenance to weekly mowing and seasonal seeding/spraying. Through their efforts, the grass in my yard was often so thick we had to mow it twice a week at some times of the year. Many of my neighbors stopped to ask how I kept the yard so healthy. If we ever had a problem, they were quick to respond and make it right. We have moved into a new home and, after the builder did his usual minimal amount of landscaping, we asked Sean to give us a plan for making the yard a showcase. Sean has an amazing way of visualizing what would work best in the lawn and what would compliment the design of the house. He has an extensive knowledge of which plants will not only work best together, but which ones will actually thrive in our climate. What we really appreciated was the way he structured the design in phases, so that we could address segments of the yard as time and funds permit. I will continue to count on Southscape in the years to come.

Coordinating doing the project was not a good experience. Was told they'd come out one day, then another due to delays in their other projects. When they did come out they only planted the shrubs and left the top soil and they didn't spray the same day. I contacted the owner and he was quick to respond back and said that they forgot to do that and that they would come back out and put the topsoil in the areas we discussed which they did. The spraying took place a little later and I had discussed having them come back ever so many weeks to respray. So far one application has been done and I received notification as I was told they would that they did the spray. Since then I have not seen anyone back to respray the yard or received any communication as to why it hasn't been done or when it will be done. The people including the owner are very nice but communication and staying on track with the date of the projects need some improvement IMO.

First job in spring was ok. Job foreman stayed on site for a while to supervise the trimming. Although I questioned the bill being charged 30 minutes to much from the time they showed up to the time they left. He mentioned that the crew was not there normal crew because they were trying to hire someone just to cut bushes. Called this winter to get the bushes trimmed again. Office said they would have the foreman call me to set up the appointment. He wanted to be on site for the first few jobs so everything was done right. Never received the call after two weeks waiting. I got an email from the company treating me like a new customer and I was asking for an estimate. I sent an email I had located a more responsive company.

Overall they did a pretty good job, I think are main problem was with the landscape designer putting plants in the wrong places. Plants that needed shade were put in direct sun and plants that needed sun in shady places. Plants that would attack deer were place for them to feast on. The previous owners had them do the pool patio and other landscaping that is beautiful and I'm sure what attacked us to buy this house. If you work closely with them I think they can do a good job but be firm about what you need and want.

In the beginning of the job, we were working with Derek and were very happy with all aspects of the job which was approx. 80% complete. Then Derek left the firm without informing us. His firm did not call to tell us that he had resigned, that he wouldn't be keeping his appointments with us (I was stood up for two days) and the name of his replacement. It was only because I called the company that I learned about Derek's departure. After Derek left, subsequent work has been substandard. When we call about problems, the responding supervisor seems to minimize the problems or recommend that we take steps to address it (spray pesticides, adjust nozzles, apply systemic fungicides & pesticides) rather than Southscape doing what's necessary to fix the problems). We have had problems with a)irrigation coverage -- either excessive or inadequate in spots, b) drainage --drains get clogged with mulch , c) plant failure -- a few plants that Southscape installed are either not thriving or dying, and d) incorrect placement of drip nozzles resulting in death of our own shrubs. Even though I have asked Southscape to replace the failing plants that they installed, as per their 1 year warranty, I've been told that it is unlikely that they will do so.

cut shrubs in incorrect season and ruined them. stepped all over our bedding plants and sprayed weed killer on some of our endangered plantings, cut grass with dull blades. Not honest about work they did. would not answer calls. I have never had a landscaping company this bad. Stay away from them.

VERY POOR EXPERIENCE. 1) Did not start out by pressure checking the system which was at 100 psi. Replaced w valves only rated to 70 psi then seen confused as to why they were blowing immediately. Charged me for the blown valves at wrong rating. 2)Showed up at my house without confirming or making apt then surprised I was not home. 3) left job incomplete and threatened bill collection/liens. 4) Didn't check system when parts replaced to see if system worked when done requiring multiple calls and visits.

They brought in new topsoil when we first bought this house. There was a bad rainstorm and there was a lot of damage to the lawn. They walked all over the topsoil and then they seeded it, instead of bringing a big roller and fixing the gullies. So my lawn even after three years is growing somewhat with footprint marks. The gullies were really deep and my husband measured it with a measuring yardstick. There was grass growing out of the 5 foot deep foot prints where the landscapers had walked. They never came back to pack it down before they put the seeds. They dumped it and filled in the gully a little bit. They put down seeds after filling the gullies and then we never saw them again. It?s very rough and very unsafe to walk in the backyard. They didn?t come back to get it finished and there were several things about them which made us very unhappy. We didn?t pay them the balance until they came out. So they finally came out and I didn?t want to mess with them anymore and I didn?t want them to put a lien on my house. So I just paid the balance but I would never recommend them to anybody. I can?t use my backyard now. I should have taken pictures but I couldn?t do so because of my family situations. I just couldn?t put up the fight that I needed to put up. I just wanted them out of my life. It cost us about $7000 and we didn?t know anybody that could give us a recommendation. Their brochures were very glossy and beautiful. It looked like a good quality advertisement as compared to others which were hand written and spelt wrong. So it looked like a very professional flier. It was my mistake that I went with them and I learnt my lesson. They were supposed to be here on several days and they didn?t come at all and it took them a lot longer to get started. The sales guy who initially came out to draw all the pictures was great. However, he wasn?t the one who was concerned with the work being done. I wouldn?t use their services again. I couldn?t try and explain to the owner what was going on. They were not my best vendors that I have used since I moved to Charlotte.

Poorly

fair

They weren't very reliable.They didn't always show up every week or return my calls. I felt like I had to chase them down to mow my grass. I stopped using them and am using a new lawn service tomorrow! They didn't even call me back after I canceled service with them! The price listed is the cost per month. I wouldn?t hire them again.

I used the company for several years and in general was very pleased with the lawn maintenanced portion. The issue is they are not responsive when there are issues. They pass you around from person to person. They promise the issue will be fixed but you end up having to call them again and again. Also, don't let them near your shrubs for prunning. They hacked off several of my scrubs to the point they never bloomed again or died.

We have found them to be very good. We went to several other companies and no one ever did what they said they would do. However, Southscape Landscaping seem to do everything they say they will. They also do it on time and their work is great even when we are not around to check up on them.

We were referred by our previous landscaper who sold his business to Southscape. They do excellent work. We've had a great experience with them. When I call them with questions, they take care of any problems and come out if they need to. Their pricing is reasonable.

Did a thorough and complete job and started and finished when promised.

Overall, it went very well.

I was initially having problems in the past with the mowers leaving trash in the yard such has soda tops, cigarette wrappers, etc. which I reported to Angie's list. I do still find bits of trash in the driveway or yard from time to time. The lack of timely pruning is very disappointing. I am a good and prompt paying customer, and expected better service than this.

Excellent from start to finish. Sean Stanley was highly professional - came to initial appointment right on time- his price was very fair and his workers were very friendly and skilled. Sean had some great ideas as to what to do with our yard. I will definitely call him again. Outstanding - many of my neighbors have commented how great it looks!

They are very punctual and easy to do business with. I would highly recommend.

$40.00 PER WEEK (OR PER TIME YARD IS MOWED). THE ONLY ISSUE I HAD IS THAT THE WORKERS WOULD TAKE A LEAF BLOWER AND BLOW OUT THE INSIDE OF THEIR TRUCK, AND FAILED TO PICK UP THE RESULTING DEBRIS LEFT IN THE YARD (CHEWING GUM WRAPPER, ORANGE PEEL, PIECES OF PLASTIC WRAP, SMALL PIECES OF PAPER, CIGARETTE PACK WRAPPER. I HAVEN'T TAKEN THE TIME TO MENTION THIS TO THE OWNER OF THE COMPANY, BUT I KNOW I NEED TO.

I AM VERY PLEASED WITH SEAN'S WORK, ESPECIALLY HIS WILLINGNESS TO WORK WITH ME, MY IDEAS AND ON MY TIMEFRAME AND BUDGET. SEAN HAS SOME GREAT IDEAS OF HIS OWN AS WELL. SEAN AND HIS CREW WORK PROFESSIONALLY. THE ONLY THING I HAD TO REQUEST WAS THAT THE CREW CLEAN UP THE RED MUD THAT GOT SPILLED ON WALKWAYS AND DRIVEWAY, WHICH THEY DID A GREAT JOB OF CLEANING UP. I CONTINUE TO USE SEAN UNTIL I COMPLETE MY LANDSCAPING PROJECTS.