OXYMAGIC OF THE CAROLINAS

The entire experience from talking to Eileen and having Billy service was absolutely the best experience I have had with in-home services. I will definitely have them clean my carpets annually! Thank you for the awesome job!

Billy was available earlier than originally scheduled so after asking me he arrived at the new earlier time. Billy was very professional and assessed the areas to be cleaned. He first cleaned and deodorized our sectional sofa. They now look brighter and smell fresh and clean. He cleaned all of our carpet upstairs including 5 rooms, a hallway and a staircase. The two year old carpet now looks as good as new again. We also had two wool rugs cleaned and both look much better. There were a couple of difficult stains that didn't come out all the way but that is to be expected with wool. This is the second time we've used Billy and Oxymagic. We will definitely be using them again in the next year or two. Be sure to listen to Billy's tips on cleaning your flooring because even what you use to clean your hardwoods could be staining your carpets. Thanks Billy!

Was very disappointed in the quality of work. Very friendly people but it felt like the furniture just got a thorough vacuuming. My expectations of a deep cleaning of course were not met. The bench at our kitchen table was not cleaned either properly or enough. When I was able, I tried to spot clean some of the left over blemishes when technician left and was able to get them out. This showed me their technique was not as effective as I had hoped.

I happened to be in a bind to get a room done quickly and they worked with my schedule to accommodate my need. I prefer to use owner run businesses rather than large chain businesses. You can definitely tell a difference in communication and service!

They did a very nice job. We had major work done in our bedroom and they were able to get all of the residual mess out of the carpet. Process left the carpeting relatively dry.

Eileen and Billy of Oxy Magic are both professional and friendly to do business with. Good communication and attention to details. And the carpets look great !

My beige berber carpet didn't have stains, so i can't speak to the stain-removal aspect of the service...but the cat odor from the previous owners has been making me gag. I was so hopeful that paying $240 for a "really good professional clean" would do the trick, but unfortunately it smells exactly the same. The guy squirted a few little squirts of "deodorizer" from a spray bottle after running the machine. By the looks of the contents of the machine, there was quite a bit of cat hair and gunk pulled from the carpet, so hopefully we are breathing cleaner air because of it. But even after washing and painting all the baseboards and walls, the smell is still there. I'm honestly pretty bummed.

very well. I was pleased with his work.

Billy was punctual and he called when he was on his way. He was professional and friendly. He explained reasons for dustiness (type of carpeting that is in the house). He was informative on what he found in the carpeting. When he left, the carpeting looked good, smelled fresh and it was not "wet."

Great. Very professional and thorough.

Oxymagic was able to accommodate me on short notice and did a good job on cleaning the carpet.

The guy first came during the summertime, and he did a really good job. I was impressed. The second time he came out, there were spots. I am not sure if he couldn't get to them, but I think he could have done a better job with the spots. The first time the downstairs carpet looked almost new. This time I think he was rushing. I think he said he was tired. It was not the best quality job. He talked too much about personal stuff, and I didn't want to hear all that stuff.

They were not able to get out one pet stain. I decided to use my home carpet cleaner to try to work on the spot more. I was surprised how much dirt came up in my home cleaner, obviously showing their process really just removed the surface dirt. My carpet manufacturer does recommend steam cleaning despite what this service wants to tell you. I would choose to have my carpets steam cleaned in the future.

Very personable, was quick and thorough.

It was okay. I think they cleaned them pretty good.

It was for 3 rooms. I like the way they clean the carpets. It doesn't get all soaked up, you can walk on it in a couple of hours. They are professional. I probably won't be using them for quite some time because I am just getting new carpeting and hopefully I won't need anybody for a while but I would use them if I needed it.

I purchased the offer on Angie's list for 129. Scheduling was easy. They were responsive and professional. Carpets look great.

I was not satisfied with the work, nor the quality of the product. Eileen was nice enough to offer to have carpet redone. I accepted the offer but still the quality was not to my satisfaction.

great! good work for a great price.

I have used Oxymagic for the last five years. They are always punctual and professional. The work is meticulous and my carpets stay clean. They communicate well when making the appointment. Their quote is accurate and they do the work they say they are going to do for the price. If I need something extra done they try to accommodate me.

Complete disaster. Took the day off from work to be home to get my carpets cleaned. The airhead women... Whose primary job is to book appointments, took all my info and then FORGOT to put it into their calendar. Here excuse was... "Oh, I guess I forgot... I made a mistake". Her non cavalier attitude to the whole thing allowed me to quickly realize that this company is NOT customer focused. Imagine if you had to deal with this women for a problem after an actual job was completed. There are plenty of competition in this space... I would not choose this company.

My only complaint with them was they didn't go all around the carpet they just the middle of the carpet. The tech didn't do around the baseboards or close to the walls. They did come back out to re-do the work but again it was only the middle of the floor. Customer service wise they were fine but the product itself was inadequate.

The technician arrived on time and explained the service to be provided. He performed the work as noted and did an excellent job. Would definitely use their service again.

On time, pleasant and very professional. Explained the process to be used. Carpet looked new once the job was complete and you could walk on the carpet.. Will use the service again.

NA. the provider doesn't do work where i needed it even though i lived in the charlotte area. angies list refunded my money.