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CNT Plumbing, Inc.

1.0(
1
)

Plumbing, Drain Cleaning

About us

Plumbing Contractor

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

New construction

Amenities

Emergency Services
Yes

Accepted payment methods

Check

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Write a review
Showing 1-1 of 1 reviews
Jason S.
01/2021
1.0
plumbing
  + -1 more
Terrible, terrible company. Purchased tub from them that was installed improperly and caused massive water damage to ceiling below. They came out and fixed the tub drain and builder fixed the ceiling. We have now been in the house 18 months and the drain is broken. Even though it is a known issue with the tub and they worked on the drain previously (possibly incorrectly), they will not even come out to look at it because it has been over a year. Use at own risk. They do not stand by the work they do, even if there is a known issue popping up again.
Description of Work: Tub leaking/issue with Drain
Rating CategoryRating out of 5
quality
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Response from CNT Plumbing, Inc.
Mr. [Member Name Removed], I'd like to clarify several issues with your review. You purchased a new home from a reputable local builder and closed on 4/24/19. You did not purchase a tub from CNT Plumbing, Inc. CNT Plumbing, Inc. provided and installed the product specified by the builder. In June 2019, we responded to a warranty service call due to a manufacturers defect at the drain. In October 2019, the builder and our technician responded to a water leak in the separate shower which was determined to be due to a void between the trim plate and the tile. There were some water spots on the ceiling which the builder repaired after we re-sealed the caulk around the void. Our warranty coverage is one year from date of closing. You closed on your home on 4/24/19; therefore when you called our office, we referred you to a "service based" plumbing company as your home is outside the warranty time period. The problem was described as the pop up drain the tub wouldn't stay down. We were told at that time "it's worked for two years but it (the pop-up drain) won't stay down now." We provided the name of a "service based" plumbing company as our business is to provide and install plumbing for builders and/or contractors. You contacted the company we referred you to and to the best of our knowledge, charged you $200 for the repair. When you contacted our office AFTER the plumbing company came out and left, our employee went above and beyond trying to assist you. You sent him pictures of the drain which clearly indicate someone had damaged the drain and left marks indictive of a pair of channel locks being used. We did not cause the damage shown in the pictures which you sent to our office. Our employee was polite, professional and at no time was disrespectful towards you. We spoke with your builder yesterday and explained your situation. It is our understanding that you have spoken with your builder since you called our office yesterday. We suggest you contact your builder for resolution.

    Contact information

    P.O. Box 2513, Huntersville, NC 28070

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Drain Cleaning

    FAQ

    CNT Plumbing, Inc. is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    CNT Plumbing, Inc. accepts the following forms of payment: Check
    No, CNT Plumbing, Inc. does not offer free project estimates.
    Yes, CNT Plumbing, Inc. offers eco-friendly accreditations.
    No, CNT Plumbing, Inc. does not offer a senior discount.
    Yes, CNT Plumbing, Inc. offers emergency services.
    No, CNT Plumbing, Inc. does not offer warranties.
    CNT Plumbing, Inc. offers the following services: New construction

    Contact information

    P.O. Box 2513, Huntersville, NC 28070

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed