Very badly. The work estimated was not performed and I am going to have to hire someone else to finish trimming the tree.
Description of Work: We needed a tree branch cut down and removed that broke in a storm. The team arrived with five guys, some did not have on anything but flip flops. The job was not finished but we paid according to the estimate. They left and did not come back. I had to call over and over to get them to come back. They argued with me about finishing the job. They trampled my back yard plants. They dropped a chain saw in the neighbor's yard. I would be very surprised if this man carried insurance on his workers.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$500
Judy P.
06/2016
1.0
tree service
+ -1 more
Terrible. I asked him to come out and give me an estimate. He came out and wrote up an estimate and came back the very next day with five men. One did not even have proper shoes on, just flip flops. None of them had a hard hat. They started cutting down the limbs and made a huge mess. Then after a few hours, he said the men were tired and had to stop for the day. He asked for 675.00 which we paid him, in cash, because that is what he wanted. At least 15 feet of the largest limb was still partially up in surrounding trees in the back when they stopped working. The wood was not carried away or cut into manageable pieces as agreed. One of the limbs he refused to cut all the way after he left. I kept trying to get him to come over and finish the work as he promised but he did not want to do that. He did not want to finish cutting one limb, claiming it was over a phone line, but he did not say anything about it before I paid him or when he gave the estimate. At one point he was yelling at me on the phone. Although we paid him for 90% of the work, he finished about 70% of what we agreed on, less if you count actually cleaning up. They left a huge mess and obviously knew very little about trees. I had to demand them to paint the fresh cut over and give them the paint. They did not even bring ladders over. They used ours. One of the workers borrowed my husband's gloves. He came over once afterwards, and said he was going to come later, but he did not. This man should be investigated for fraudulent practices.
Description of Work: Large limb broken in a storm removed. He is listed also as Marshall Tree and Landscape Service, Raleigh NC, Randolph Marshall, Owner on the Proposal. 919 986 4354. His phone message says "Have a blessed day" and his paperwork says "God bless you." So I believed he was an honest man. I saw his truck at the Food Lion and figured he could use some work. I had a couple of other limbs that I wanted trimmed while they were at it. "Two limbs on big tree, two limbs on house" is what the paperwork says.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$675
Rainor G.
08/2013
1.0
tree service
+ -1 more
This is a completely unprofessional outfit. The owner lets his workers destroy property and blames them afterward instead of taking responsibility. This tree service left tree trunks and branches in my yard for a week. Do not think you are hiring a licensed professional tree service. These are laborers who are not trained and will likely do more harm than good.
Description of Work: Marshall Tree Service was hired by my neighbor to remove trees. I was not contacted that the tree service would be using my yard to access his trees, or that they would let trees fall in my yard and damage my trees.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
06/2006
1.0
tree service
+ -1 more
WE WOULD NOT RECOMMEND HIM, BECAUSE HE HAS NOT FINISHED THE JOB YET! IT HAS BEEN SIX WEEKS AND HE HAS NOT BEEN BACK TO REMOVE THE TREE AFTER CUTTING IT DOWN. WE HAVE TRIED TO CALL HIM AND WE GET NO RESPONSE.
Description of Work: HE CUT DOWN A TREE IN OUR YARD.
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Service Categories
Tree Service
FAQ
RANDAL MARSHALL TREE SERVICE is currently rated 1.3 overall out of 5.
No, RANDAL MARSHALL TREE SERVICE does not offer free project estimates.
No, RANDAL MARSHALL TREE SERVICE does not offer eco-friendly accreditations.
No, RANDAL MARSHALL TREE SERVICE does not offer a senior discount.
No, RANDAL MARSHALL TREE SERVICE does not offer emergency services.
No, RANDAL MARSHALL TREE SERVICE does not offer warranties.