Hargrove Construction Co

They were straightforward. It was easy to cancel my appointment with them. I did not end up getting any work or the estimate for personal reasons.

I called "Hargrove Construction Co." on 7/24/13 and left a very detailed message and asked them to call me back so that we could set up a time for them to come to my home and give an estimate, etc. It's been over week now, and they still haven't returned my call. Very unprofessional, and I take this as a sign of how they do business. We will not be using them for any project.

The two men who worked on the ramp were very efficient and speedy. They definitely knew what they were doing. When I decided that I wanted the ramp one section longer than I had originally said, Mr. Hargrove told me exactly how much extra it would cost, including the fact that they would have to use fast-setting concrete to set the posts, which was slightly more expensive. I was very pleased with the result.

Phil Hargrove and I exchanged several emails. He said their company could do a small job like I requested but it would have to be time and material. I let him know I had a closet in my house that was just like the one I wanted constructed for my grandson, and if it wasn't too much trouble it would be helpful if he could look at it to give me an approximate estimate. I told him I knew it would be only that, an estimate, and would depend upon the length of time it took to reconstruct the interior of the closet. I asked if the job could be done between July 6 and 21 as my daughter and her family would be on vacation in Europe, and it would be great to get it done while they were out of town. He emailed back and said they could do the job in that time period, but I was to email him the week before so that they could get it on the calendar. Below is a copy of the email exchange: Hello Mrs.Bryant Yes, we can do the work during that time. I will put it on my calender but please E-Mail me a week before just to make sure we set up a time to come by your house to see exactly what you want done @ your daughters house. Phil Hargrove Hargrove Construction Co. Sent: Wednesday, June 5, 2013 6:48 PM Subject: Re: Angie's List member requests contact from your company Thank you for your response. My late husband was a general contractor, and I certainly understand the need for costing out a job based on time and material.I would love to do this job while my daughter and her family on on their vacation in July. They leave July 6 and return on July 21. Would that be possible? I have a closet at my house that is exactly what I would like to replicate for my grandson. Would it be possible for you to come by here and take a look, and then give me a rough estimate? I understand it would only be an estimate. Thank you so much, Mr. Hargrove. I will wait to hear from you as to your availability and if that above time frame works for you. I EMAILED ON JULY 1ST, NEVER HEARD A WORD BACK. I EMAILED AGAIN ON JULY 8 - NO RESONSE. HE NEVER EMAILED OR CALLED. SECOND TIME I HAVE BEEN DISAPPOINTED WITH ANGIE'S LIST. This is my second email. Below are the final emails exchanged between Hargrove Construction Company and myself: Sent: Thursday, June 27, 2013 5:57 pm Mr. Hargrove: I thought I would touch base with you since July 4th is on Thursday of next week and I wasn't sure what your vacation schedule was. I will be around all next week except the 4th which I will spend with my daughter and family. I will also be around the following week of July 7. My daughter and her family will return from their vacation on July 21, and I would love to have the closet finished by that time if possible. Anytime you are free to come by my home, I will make sure I am here to accommodate your schedule. I have measurements that I can share with you, although I am sure you will want to make your own.Thank you again, and I am looking forward to working with you. Jan Bryant ----- Original Message ----- From: Phil Hargrove To: Janice Bryant Sent: Friday, June 07, 2013 11:26 AM Subject: Re: Angie's List member requests contact from your company Hello Mrs.Bryant Yes, we can do the work during that time. I will put it on my calender but please E-Mail me a week before just to make sure we set up a time to come by your house to see exactly what you want done @ your daughters house. Phil Hargrove Hargrove Construction Co. From: Janice Bryant To: Angie's List Sent: Wednesday, June 5, 2013 6:48 PMSubject: Re: Angie's List member requests contact from your company.Thank you for your response. My late husband was a general contractor, and I certainly understand the need for costing out a job based on time and material. I would love to do this job while my daughter and her family on on their vacation in July. They leave July 6 and return on July 21. Would that be possible? I have a closet at my house that is exactly what I would like to replicate for my grandson. Would it be possible for you to come by here and take a look, and then give me a rough estimate? I understand it would only be an estimate.Thank you so much, Mr. Hargrove. I will wait to hear from you as to your availability and if that above time frame works for you. ----- Original Message ----- From: Angie?s List To: Member Sent: Tuesday, June 04, 2013 8:21 AM Subject: RE: Angie's List member requests contact from your company Hello Ms. Bryant Yes, this is something that we do. On a small job like this we can only do it on a time and materials basis. We charge for materials by paid invoice and $45.00 per hour for a one man job. If we can help you, please let me know.Phil HargroveHargrove Const. Co.

He is actually in the process of doing the work. He is wonderful. He really is our kind of person. The way he talks to you, you understand what he is saying.

Everything went fine with the construction through completion of the work. However, since that time, I've had a minor problem that probably wouldn't take an hour to fix (some grout along the edge of the step into the shower is cracking and coming out) and I've been trying to get in touch with Phil for approximately two months. His phone either rings and rings with no answer or goes to voicemail. I also sent him a letter; still no reply. The last time I saw him was on the final inspection day, when he said he'd send me a warranty. I was very pleased with my experience with Phil and his worker up until this point. I'm seriously worried about him, wondering whether he is ignoring me or if something is wrong with him health wise. Phil's company would get an A with me if he'd just follow-up on the work he guaranteed.

Covered above. Great work. Very disappointed at the lack of follow-up and failure to communicate with us we found to be disrespectful. Please note that the date of service maybe incorrect. My PDA "blew up" so I can't find the date.

We justhad a fine experience with Hargrove's construction company working on our house. We are selling our house and there were a number of deficiencies pointed out in the pre-sale inspection. They involved window hardware, a wood flooring problem, a loose bannister(a complex problem, indeed), and a number of other issues. The Hargrove's crew resolved all of our problems and they did so in a prompt, business-like manner. The cost was reasonable and the work site was clean. I found out about Hargrove construction from Angie's list where they have a very high rating. I'm only sorry I didn't discover them years ago.

I attempted to contact this company last August for custom bookshelves. I left two messages and they finally returned my call after 2 weeks. By that time, I had already received 3 other estimates, so I did not call them back. Again in February I called them with regard to finishing my basement. They never returned that call at all, so I contacted another contractor who called me the same day. He got my business.

His work was exceptional and the crew was very considerate of my home. Randy worked well to follow our design and allowed us to purchase all of our own fixtures and tiles. Exceptional quality at a reasonable price and for the first time ever, I tipped a contractor for their exceptional efforts.

We saw the excellent reviews here on Angie's list and we also saw his sign on the road while he was working on a neighbors home so we thought we would call him for an estimate on a renovation we were interested in doing. My husband called, left a message and waited. Three days later he called them again and left a message. Still no answer.... Finally he called one last time left a message saying that this is the third call and if we didn't hear back, in the next day or so, we would not call again....still no return call.... This is certainly no way to run a business! VERY unprofessional!

Mr Hargrove came out to our home a gave us a estimate for 12 piers to be placed under the house, we feel the price was fair and it was something we knew need to be done. after the work was being done we were told that we needed 4 more piers but they were only going to charge for the cost of the piers not labor. This was ok with my wife and myself. After the work was completed and paid for, Mr Hargrove told me that when the piers needed to be adjusted to call him and he would come out and show me how to do it. I have called Mr. Hargrove at least 8 times, I have left messages and talked to him, times have been set up for him to come out and I have made sure that I was here to find out how to do the adjustment. The problem is Mr. Hargrove has NOT SHOWN UP OR CALL. When I do get hold of him he seems to have a excuse and makes another time that he DOESN'T SHOW UP FOR. Can not recommend this company if you want them to follow up on their work.

I contacted this contractor to give an estimate for gutter and ? pier repair. I left a message; it took several days for someone to contact me (problems with their answering machine?). I set up an appointment for an assessment but the contractor, Steve, didn't show up on time. 45 minutes late, he called to explain he had "truck problems". During the conversation, the call was dropped. He did not call back. 2 days later, Steve called wanting to come by. (He said I must have have had phone problems!!!) I decided I had lost all confidence in this business since there were excuses for everything. Thankfully I discovered this prior to hiring this contractor.

I am sure had the work been done it would have been done to perfection. Sometimes you just know when you talk to someone how well things will be done and I really had a good feeling about them. I am calling them again for another project.

We requested that the work be done on consecutive days since we would be without a washer and dryer. The old floor and cabinet removal and the installation of the new floor was done in three days so the washer and dryer were usable. The entire project was completed within five work days which we thought was a reasonable and satisfactory time frame.

It did not go well. It was slow with a lot of problems. At the end he said that he was unable to finish the job. I have had to rehang a door and do a lot of tile work myself. I finish the trim work as well.

Phil gave an accurate estimate, turned up with his workers on time, did a very professional and neat job over three days allowing new paint to dry with electric fans that he brought. Had the electrical wiring inspected before and after moving the switches. Careful approach with drop clothes etc. We have used Phil on a number of previous occasions and his work continues to satisfy and is of high quality.

Phil showed up on time (on a Saturday morning) and listened attentively to what I wanted accomplished in our bathroom and with other remodeling projects around the house. I also had a "punch list" of work to be done that was found during our initial home inspection. He asked if he could come back at a later date so that he could have someone go into our crawlspace to get a better look at what needed to be done. He came back the following Tuesday as promised. After he was finished with his questions for me, he said that he would have the final estimate for me "tomorrow". I never got the estimate "tomorrow" or the next day, or the next day, or... He just kind of left me hanging. That is a shame, because of the 4 contractors that I had bid on the work, I got the impression that Phil would be the one I would have selected...based on how insightful and attentive he was (coming back out to get a better look). Unfortunately, I had to move forward with the process because of time contratints and I couldn't just sit around forever to wait for his estimate. I just think it's very unprofessional to have no follow-up whatsoever, especially after making 2 trips to the house.

They did a good job, but their price was high.

The renovations were incredible. It's changed my bathroom from an eyesore to possibly the most beautiful room in the entire house. Phil and his guys worked diligently throughout the whole process. They were happy to come back and take a look at anything that I had a question about.

There's no story to tell. Mr. Hargrove came out, spent a couple of hours discussing putting Trex on the deck and remodeling the laundry room.Very professional but never heard back from him.I got another company that followed up and I paid them over 24K for the work I wanted. I guess Hargrove didn't need the business.

I have called this company for two separate projects. I was interested in working with them since they were rated so highly. Both times I called them several times and left messages about my projects, and they never called me back. I have never worked with them. Therefore I am giving them an F for responsiveness and professionalism.

Once I accepted Randy's quote (which was the lowest of several) he took care of everything. He ordered and picked up the permit in Johnston County, which is relatively far from his home base, had the underground lines marked and even pulled out a few bushes that I did not get a chance to remove. They even helped me get my new dryer into the house. I cannot say enough good things about him and his staff.

Overall, everything turned out fine!

They were excellent. He was very good at communicating and the price was fair. He would listen to my input, which was appreciated. He was willing to do extras that wasn't initially discussed.