E & W Electrical LLC

E&W serviced our home generator for years without issue. We missed several years and so expected a fair bit of work when we requested a maintenance visit; we were told charge would be $175/h plus parts. The service provider seemed knowledgeable. However, at completion of service they charged me an extra 1.25 hours - when I asked they said it was to cover travel time from the provider's previous location to my home. I requested a refund for that amount and was told it had to go to the owner; for the past 3 weeks I have been leaving multiple messages and emails a week with no response at all. Plus, after a maintenance visit costing $1100, I was told that the coolant still needed to be changed, which would include replacing belts, sensors and thermostats. I don't trust them, feel swindled, and am very disappointed in what had been a go to company for years.

They ripped me off!

Totally professional from the analysis of what system would meet our need physical installation, Electrical installation, system check 001 and customer training.

Everything went exactly according to plan. Michael Sr. came at appointment time. We had a very knowledgeable discussion. We decided on the details of the installation. I received the necessary documents as promised. The work began on time and Michael Jr performed the installation and explained everything necessary and more. E&W arranged for the gas line to be installed which took place at the committed time. Matt and Matt then returned at the committed time to complete the startup process. Startup was completed, operation and expectations were explained and the OnCue web based monitoring app was set up and initialized. These were all great people to work with including the office staff and the whole process could not have been more satisfying and professional.

First time I called left detailed message interested in whole house generator and would like to schedule appt. 5+ days went by, no return call so I called again. Office mgr applogized due to some personnel changes.....and would check w/ technician on availability. She did call back the next week and we set up appt several weeks out. Gentleman/owner showed up on time for appointment, pleasant, knowledgeable, verbal estimate of 10k and would get me a written quote in a week! That he would have installation done before end of the year. Well that was Nov 1st 2016 Its December 12th and I have yet to receive a written proposal! Needless to say nothing has been installed and I won't be doing business with them.

I called and spoke with the receptionist. She said that she would have the person that comes out to give the estimate contact me. One week later and I still have not heard from them. I have contacted them three times and there had been no response.

I talked to a couple of providers and decided to go with these guys based on their reviews and overall impression. Their pricing was similar to the others, if not a little lower. They were very competent and the job went through without any issues. The county inspector spoke very highly of them when he came to do the final inspection, which is always a good sign.

Excellent technician on time. start knowledge & performance.

It went very well. The company came out and gave me a quote for the work. My job consisted of a Kohler standby generator and two transfer switches. (I needed two switches because I have 2 200 Amp circuits coming into my house.) The quote was very detailed and included information to answer questions that I asked. The contact with the office after accepting the quote and setting up the work was great, both by email and phone. We were working up against a deadline and they scheduled the work to meet that deadline. It took about a day and a half to install the system. This was completed in marginal weather. Both days were threatening rain and the second day it rained. They put up a tent the second day to keep the work area dry (good to do when working on electrical things). The job was done in a professional and very neat manner. The work area was clean and neat when done and the electric panels and switches on the outside of the house were very neat, level and precise. They worked well and kept us informed of any electrical disruptions and answered my questions thoroughly as I occasionally checked the installation. They also obtained the necessary permit and the installation passed inspection the first time. After installation, there is a startup phase where they come out and start the generator and test it under load for a few hours. During this time, they also set up my On Cue remote monitoring system. This again was done in a professional manner with very few interruptions. Any interruptions were noticed to us well in advance. The walk through was thorough and they answered all my questions and made sure that the On Cue system was set up and working properly. This was an excellent job from beginning to end. I actually have recommended them to a company that is considering installing a standby generator system. I would definitely use them again.

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Overall an excellent experience from the initial visit and quote through the professional installation and follow-up. I have received quotes from three different vendors. I think all of them would do a good job, but I went with E&W because the person doing the quoting and selling took the time to really go over my home's electrical system, breaker boxes, and all the higher power devices. There really is quite a range of how carefully the different vendors spec out your system. Michael from E&W was head and shoulders above the rest in investing time with me and thinking through a detailed installation. This investment of time meant there were no surprises during the install - meaning no unexpected costs. The quote was very competitive and thorough. We went with a Kohler 20KW LP gas powered unit. Kohler is running a special deal now with 36 month no-interest financing. I had planned to pay up front, but if Kohler wants to let me use their money for three years, so be it! The installers were friendly and professional. Mike, son of Michael, was the lead installer. This is all they do, so they know generators and generator installations end to end. Mike said he was nearing 1000 generator installs. The installation is clean and well laid out, with all entry points caulked to protect from the weather. E&W worked with my gas company, who also did a fine job installing a 500 gallon propane tank and running a new line to the generator. All the work was handled with a single inspection (both gas and electrical), and by the way, the inspector was very thorough but reasonable. He pointed out one minor issue (add a warning sticker to the cutout box on the wall near the generator) and passed the installation with that sticker added. Matt came to do the startup and walkthrough once the inspection passed, and again did a thorough and professional job testing things out and explaining how to do routine maintenance and what to expect if and when there is a utility power outage and then restoration. (Basically, do nothing except wait 30 seconds for the generator to decide it's more than a momentary power glitch and kick in). I have everything except our spa on generator power. Three A/C units, electric range, fridge and freezer. The dryer will be dropped (load managed) if reserve power is needed. Bottom line - these guys know their business and do a quality job. Recommended without hesitation.

We are very pleased with the service provided by E and W. Although we have had the generator for only a few weeks and cannot yet judge it's quality or reliability, we found Michael Williams and all of his associates (which seem to be mostly members of his family) very knowledgeable and efficient in setting up our system. They spent much time explaining its operation and assuring us that they were available if any problems occurred. All were pleasant and attentive. As I mentioned above, this is a propane fueled system. We already had a 500 gallon propane tank and fuel line from when we heated our house with propane a few years ago. We placed the generator within 8 feet of this fuel line's regulator and then asked Carolane, the natural gas company, to hook it up to the generator. We were not pleased. Carolane charged us over $800 for the hookup. They did not run the connection underground and left us with an ugly mess of pipes above ground. We can highly recommend E &W for their workmanship with generators but warn their customers not to use Carolane as a source of propane.

Called in advance to advise us of appointment and confirm date/time was okay. Came as expected, diligent & efficient work, pleasant. Technician us great!

E and W electric installed our generator. It has changed our lives to have their generator. We never are inconvenienced when the power goes out. They are completely reliable with maintenance checks. They always inform us before they come out. Very polite, and do their work without disturbing our routine.

On time, excellent work, polite, total explanation of work performed. Great customer service.

Wonderful! They do a good job. The techs come when it's convenient, and I don't even have to be around. They leave me detailed notes afterward, and the office staff has also been great to work with.

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We were very pleased with the quality of the work and the professionalism of all the technicians. Installing a generator is a complex job and competent people are extremely important, as is using a reputable firm. We were 100% satisfied.

We wanted to upgrade / add generators so that all buildings with water lines could be heated in the case of an extended power outage. Replaced 12 year old 15K Generac generator which they had installed in 2003 with a 20K Kohler whole house generator at the main house. Installed a 20K Kohler whole house generator at a 2nd house on the same property. Installed a slave connection so that a 3rd building has power for the heat / air. This is not a simple quick business. First they had to undo the installation for the old generator. This involved moving all the breakers back to the original panel box. They also found they had to run new wires from the power mast. The insulation was pretty much gone. The original wires had been in place for 50+ years. They had to add a wireless extender so that both of the Kohler generators can be managed / checked on using Kohler?s Oncue system. A trench had to be dug between the building with the slave and the new generator to bury the line. Surge protectors were added to protect the equipment. Start to finish the project took 9 days with 2 people working each day and three people several days. The person who makes the sales call to figure out exactly what is needed is also part of the execution team. Everyone with whom we have had contact has been polite, cheerful and professional. Great job! Now even if we aren?t in residence we will be able to monitor the activity of the generators and thus be able to alert the power company if there is a power issue. Meanwhile we have heat and air from the generator power source. And added plus is all refrigerators are now on one generator or another.

Perfection. That was my experience with E&W Electrical with Michael Williams and anyone from his Team I had the pleasure to work with. Each member of the Team impressed me with their professionalism, their know-how, and their flawless and quick execution of the work plan. I was kept informed at all times. I took some vacation time as I wanted to observe the work. They work quickly, and at the same time, they are very thorough and do not take "short cuts". When Michael came into my home, he removed his shoes as that's part of them being very particular and customer focused. They left the job site immaculate. Nothing was left behind -- not even a sliver of insulation from a wire. Friendly, professional, knowledgeable, thorough, honest, extremely strong work ethic, customer focused -- if these are the traits you want if you're going to have a home standby electrical generator installed or serviced, I strongly recommend you choose E&W Electrical LLC. They made me a happy customer.

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