Dr Drain Plumbing

Dr. Drain Plumbing's exceptional service in diagnosing a leaking shower was impressive, with a remarkable turnaround time of just one day. I originally found them through a referral from Angie’s list and after reading through the large numbers of highly praising online reviews on Angie’s list, BBB, google, and yelp. I can attest that the high praise of all their online 5-star reviews is very well earned. Overall, I cannot recommend Dr. Drain enough. Their short turnaround time, honest approach to their business, and friendly, helpful team made what could have been a stressful situation into a smooth and positive experience. If you're in need of plumbing services, do yourself a favor and give Dr. Drain Plumbing a call. They truly deserve all five stars!

Great! They came within a few hours and immediately identified the problem was with the older pipes in the wall. They were clean and professional and snaked the drain. They kept snaking until they found the problem - it was 60 feet down the pipe! Sink works great now.

Ryan was on time, he fixed everything, and the work was very reasonable. We will definitely use Dr. Drain for any plumbing issues!

Showed up on scheduled time and fixed our sink in a timely manner and we did not feel were overcharged!

Very prompt service (next day vs. other local plumbers who were booked 10-16 days out). Quotes provided in advance, so no surprises, extremely professional and friendly plumber provided useful advice on general plumbing issues in addition to quickly fixing all problems at a very reasonable price. We will use Dr. Drain for all plumbing needs in future.

Excellent. Super easy to schedule. A pleasure from beginning until the end.

We had to have our bathroom and shower faucets repaired, and Ryan, from Dr. Drain, as always, did a great job. He helped us get the expensive parts needed for the repair sent, free, from Moen, under warranty, as we were the original homeowners. We wouldn't have known this warranty protection was available, much less how to go about applying for it. He did all the work for us. When the parts came in, he did a beautiful job installing the new faucet components and at a reasonable price. We have used this company for years, and the plumbers they send out are inevitably polite, professional, willing to explain repairs in detail, and ever consistent in steering us away from unnecessary repairs. Dr. Drain has a highly competent team with integrity that is hard to match these days. I very highly recommend them.

Ryan came on time, offered an extremely clear explanation of the problem and what it would take to fix it, along with the possible problems. Then, straightaway fixed it successfully. Very pleasant to deal with. Will definitely seek his services again.

Great experience! Technician explained to me what was going on with my toilet. This company will be my first choice for all of my plumbing needs. Thank you!

I spoke with the owner of the company about our gas water heater that wasn't working. It is located in the attic and he said that they had had several recent calls about similar setups and that our recent heat wave was to blame- the heater senses what appears to be dangerous overheating and turns off the gas. We scheduled a tech to come the same day, but he said that I could try relighting the pilot light if it was out. It was, I did, and the heater is working. That is customer service of the best sort. They will definitely be the first call I make for future plumbing needs.

Excellent. After some discussion by phone, the plumber gave me the instructions to make the repair myself. The repair was easy and parts were less than $10. All in all this saved me $175. I would recommend this company and plan to use them again.

In short, they are just good people. We have been using Dr. Drain for almost 5 years. They are always professional, do great work, at reasonable prices.

Successful. Service provider was quick and efficient and explained everything to me

It went very well. The young man was very knowledgeable and he had it fixed in no time. Would definitely use them again.

Outstanding!!! Scheduling appointment with Angie in the office was smooth and prompt. Ryan arrived ahead of schedule and provided an estimate with options. He went right to work and quickly made the repair with the lower estimate. Ryan provides information as he’s working and gives things for us to consider in the future to prevent further damage. Dr Drain has my highest recommendation.

Everything was excellent. Same day service due to another cancellation and tech was very thorough and friendly. Tech shared results of inspection and helpful things to watch for in the future. Will hire again.

We had a part break in our kitchen faucet just as we were leaving for vacation. We called Dr. Drain on our way to the airport, and they promptly came to our house (our neighbor let them in). The part had to be ordered, so they followed up with us right after we returned and installed it promptly. The plumber Ted, with whom we have worked before, was outstanding. We have used various plumbers in the triangle area before discovering Dr. Drain, who is by far the best in the area for customer service, price, and quality of work. We highly recommend them!

Our hot water heater stopped working. Ted was at our house within an hour. He gave us great tips on what went wrong, how to fix it in the future, and what to look out for. He didn't even charge us for the visit! Very highly recommend!

The septic pump had made a sound for years every time the toilet flushed in our basement - all of a sudden it stopped. I was afraid the mini storage tank would overfill so I called Dr Drain. (we had no previous plumber and the reviews seemed good). After inspecting the unit it seems like it was working as intended and that previously the float may have been jammed causing the frequent pumping, but now it pumps on a much less frequent basis (which is what it always was supposed to do). Good news all around (and alleviated my fears of a septic overflow). The best part is the call was free of charge! I will certainly call Dr Drain in the future.

Work was done professionally and efficiently. No problems.

Excellent & quick service. Ryan is an exceptional plumber! He is very knowledgeable & provides great service every time he comes to our home. The call center also did a fantastic job getting him to our house within 2 hours of my phone call. I highly recommend this company to all family & friends!

Ryan was thorough and professional as always

Very thorough - also explained other plumbing issues with no hard sell

They came on time and did the job well. The plumber gave tips and advice for keeping my plumbing in good order. He showed me what he was talking about also. Very friendly

Ryan was a pleasure to work with, very professional, wore shoe protectors inside our home, educated us as he went along, cleaned up & disposed of used parts. Receptionist April was very helpful with scheduling, made sure everything ran smoothly. Both Ryan and April met or exceeded our expectations. We would definitely call them for any future plumbing needs.