Dr Drain Plumbing

Plumbing, Drain Cleaning, Water Heaters,

About us

For more than 25 years Dr. Drain Plumbing has provided fast, reliable and guaranteed service for all types of plumbing needs. From plumbing repairs, septic repairs and wells to the installation of complete plumbing systems. We can handle it! We are one of the few plumbing companies with a full one year on all parts and labor guarantee. That alone tells you your plumbing troubles are over. Dr. Drain Plumbing is locally owned & Vet owned operated by Ted Bunnell. Ted has is a part of every job and is available to every customer before, during and after the job. We're the Triangle region's residential and light commercial plumbing repair and installation experts. You can expect our service team to be professional and courteous, to always make sure your questions are answered and to do the highest quality work.

Business highlights

34 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

All plumbing repairs and new installs (ANYTHING PLUMBING), Exterior water and sewer drain pipe installation, gas leak repair, drain, sewer cleaning, septic repairs, water heaters, pumps, remodeling - general, kitchen & bathroom, well repairs

Services we don't offer

No well pump replacing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9404 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 76-100 of 404 reviews

Dwight B.
04/2016
5.0
plumbing
  + -1 more
Ted was extremely professional and easy to work with. His price was competitive with two other area plumbers. We are very pleased with his work and would work with him again.
Description of Work: Removed pedestal sink and hooked up new sink and faucet (two visits)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$363

Response from Dr Drain Plumbing
Thanks for taking the time to write a review. Loving all the A ratings.

Shirley K.
04/2016
5.0
plumbing
  + -1 more
Great, Neat clean & focused yes I would have him back.
Description of Work: Replace kitchen drain and correct problems left by prev. plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Dr Drain Plumbing
Thanks for the A rating

Ian & Lindsey G.
03/2016
4.0
plumbing
  + -1 more
The plumber was very professional and knowledgeable. He also went above and beyond in helping us get the best toilet for our situation and advising us on other potential issues. The service preformed seemed to be of a good value, however the price quoted for the replacement water heater was a bit high.
Description of Work: Inspected water heater, confirmed that it was dead. Replaced water pressure regulator. Installed new toilet

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Dr Drain Plumbing
Thank you for your honest review. We do suggest calling around for prices. You will find that most are high than us or very close to the same. We also install hot waters to the highest standards. I know some people don't want us to install hot water heaters to today code standard to save money. The State of North Carolina requires us to do it. You may find some plumbers will not install them to code just to get the job but that's on them.

Marc S.
03/2016
5.0
plumbing
  + -1 more
Very professional job. The price was $325 less than competitor, and the work was completely done to code. Very pleased with the quality of the tank and the work.
Description of Work: replaced side vent hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,265

Belly O.
03/2016
5.0
plumbing
  + -1 more
Technician was very knowledgeable. He explained my problem and all available options in detail & clearly. He was friendly prompt & helpful in determining what my bed option was. he completed the repair competently and quickly overall great experience.
Description of Work: Replace garbage disposal unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Dr Drain Plumbing
Thanks

Erin M.
03/2016
5.0
plumbing
  + -1 more
Everything was great. I was informed of possibilities & what was happening Great service.
Description of Work: Toilet running & clogged toilet was unclogged & parts were replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Response from Dr Drain Plumbing
Thanks

Mark M.
03/2016
4.0
plumbing, sewer cleaning
  + 0 more
I had removed the old toilet and DrDrain installed the replacement which I had purchased. Their pricing seemed a bit odd. Even though I had removed the old toilet DrDrain insisted in charging me for the "package" price of a toilet replacement, not the installation of a toilet.
Description of Work: installed a new toilet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$215

Response from Dr Drain Plumbing
This is a odd review. We have flat rate pricing that we tell people up front before we do the job. Why on earth did you have us do the job? If you feel the price was to high use the other estimates you got. Not sure what we did wrong or how I could change things to make you happy.

Jean Y.
03/2016
5.0
plumbing, sewer cleaning
  + 0 more
He came on time, was friendly and courteous, and remembered his last visit here. After checking the toilet for leaks he concluded thete were no leaks and therefore did not charge me. I have Dr. Drain on speed dial.
Description of Work: Checked toilet for leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks for the great review. We are on speed dial....way to funny!

Elliot & Susan G.
03/2016
5.0
plumbing, sewer cleaning
  + 0 more
Ryan showed up slightly late, although I was called earlier to advise that he was running behind. Once there, he was pleasant, professional and prompt. He adjusted their fees to take into account that I'd already purchased the parts and had done much of the work. He also left the work areas clean and in order. Overall, a well done job and I would use them again.
Description of Work: After I tried to replace the flushing system on our three toilets, ineffectively, I had Dr. Drain come in and fix the two I messed up and install the third from scratch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Response from Dr Drain Plumbing
Thank for the review

Charles P.
03/2016
5.0
remodeling, home remodeling, plumbing
  + 1 more
Ryan was super nice and informative about what needed to be done. They did an estimate that was around where it should have been. I received 2 other estimates and both were completely outrageous. Would definitely use them again, Ryan did a great job. Thanks so much!
Description of Work: Replace waste and overflow on a tub as well as install some new pvc piping where a leak was present.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Response from Dr Drain Plumbing
Thanks for the great review.

Frankie L.
03/2016
5.0
plumbing
  + -1 more
It was a great experience. The owner of the company came out to do the work and he was on time and he worked efficiently. We would definitely use him again.
Description of Work: Removed a laundry sink and is going to come back to install a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks so much. How people figure out I'm the owner is beyond me.

Mary H.
03/2016
5.0
plumbing
  + -1 more
Perfectly Ryan was totally professional explained procedure & price efficient & knew what he was doing.
Description of Work: Replaced flange & stabilized toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks

Joe H.
02/2016
4.0
drain cleaning
  + -1 more
It worked out fine. I ended up paying more than I wanted but it was okay. I ended up putting some new parts in there so it ended up costing me $150. They were fine. It was okay. I don't mind using them. They did a good job.
Description of Work: I purchased a big deal for Dr Drain Plumbing. They fixed the commode.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Thanks for the almost good score.

BRUNHILDA R.
02/2016
5.0
plumbing
  + -1 more
Excellent service – will keep contact just incase I need service again.
Description of Work: Replaced disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$202

Response from Dr Drain Plumbing
Thanks for the great rating.

Rosemary C.
02/2016
5.0
plumbing
  + -1 more
The provider was prompt, knowledgeable, and very professional. He was very willing to explain issues that could arise in future, and discussed why the problem arose initially.
Description of Work: Cleared a toilet drain and repaired a faucet handle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Etonia D.
02/2016
1.0
plumbing
  + -1 more
I purchased a coupon through Angie's List for plumbing services. He came in with the mission to basically not do the job. He came with all of these extra prices. He was trying to bill me extra to turn me off from hiring him. Once he finished the quote it was up to $400.00 just for a garbage disposal repair and faucet replacement.
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0


Response from Dr Drain Plumbing
Thank you for your review. We give up front pricing. Sorry you wanted the whole job done for $120. It was NOT a coupon to have unlimited plumbing done in your home. Please read the coupon before purchase.

Carrie C.
02/2016
5.0
plumbing
  + -1 more
It was great. He was prompt, friendly and very helpful. We are thanked the work was completed and would use this company again.
Description of Work: replaced, sink stopper rod replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Response from Dr Drain Plumbing
Thank you so much.

Martha M.
02/2016
5.0
plumbing, water heater repair
  + 0 more
Was later than originally scheduled, but was notified of the delay once here, service was completed promptly
Description of Work: Replaced pressure reducing valve & thermal expansion tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Dr Drain Plumbing
Sorry for the delay. Sometimes jobs take longer than we think. Thanks for the nice rating.

Christine P.
02/2016
5.0
plumbing
  + -1 more
It went well. The plumbing professional even came to my house the night before the winter storm to complete the repair after the city inspector approved the it earlier that day. He worked in the dark to fill in the trench.
Description of Work: replace the water main from the street to my home.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Elinor H.
02/2016
5.0
plumbing
  + -1 more
Simply outstanding from first phone contact to paying the bill! On time, great service, very professional. I will use them again if I require any plumbing work!
Description of Work: Repair sink and faucet leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Thank you very much.

Jeffrey W.
01/2016
5.0
plumbing
  + -1 more
Quick and efficient service from the beginning. Everything was well communicated!
Description of Work: Toilet snaked and rebuilt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Dr Drain Plumbing
Thank you so much.

Apryl L.
01/2016
5.0
drain cleaning
  + -1 more
On time, reasonably priced very efficient & also nice & gave us told of advice because we asked lots of questions.
Description of Work: Bathroom faucet check crawlspace for sewage leak, clean pipe under kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$141

Response from Dr Drain Plumbing
Thank you

Kathy J.
01/2016
5.0
drain cleaning
  + -1 more
Fast service, clean, good job careful!
Description of Work: Snake out bathroom drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks

Brian A.
01/2016
5.0
plumbing, water heater repair
  + 0 more
In addition to correcting the erator installation, at our request, Ryan also gave us some tips regarding our HVAC drainage and a review of our hot water heater setup. We are very happy with Ryan's service and professionalism and do not hesitate to recommend Dr. Drain plumbing.
Description of Work: Our dishwasher wasn't draining properly. Ryan evaluated the dishwasher/erator installation and found that the knock-out piece in the erator had not been removed by the original installer. He corrected it quickly and efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Dr Drain Plumbing
Thank you so much for this review. When I get a review like this it really makes my day.

Kelly S.
01/2016
5.0
plumbing
  + -1 more
Great plumber - polite & knowledgeable.
Description of Work: Fixed leak toilet. Fixed bathroom sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks so much for the great review.

Contact information

5209 Woods End Rd, Hillsborough, NC 27278

http://DrDrainPlumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed


Licensing

Bonded

Insured

Licensed*

Trade License Number
L.29649
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Kitchen and Bath Remodeling,
General Remodeling,
Sewer Cleaning,
Wells and Pumps,
Bathtub Restoration,
Septic Systems,
Natural Gas Lines

FAQ

Dr Drain Plumbing is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Dr Drain Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Dr Drain Plumbing offers free project estimates.
Yes, Dr Drain Plumbing offers eco-friendly accreditations.
No, Dr Drain Plumbing does not offer a senior discount.
Yes, Dr Drain Plumbing offers emergency services.
Yes, Dr Drain Plumbing offers warranties.
Dr Drain Plumbing offers the following services: All plumbing repairs and new installs (ANYTHING PLUMBING), Exterior water and sewer drain pipe installation, gas leak repair, drain, sewer cleaning, septic repairs, water heaters, pumps, remodeling - general, kitchen & bathroom, well repairs
No well pump replacing.

Contact information

5209 Woods End Rd, Hillsborough, NC 27278

http://DrDrainPlumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed