Dr Drain Plumbing

Plumbing, Drain Cleaning, Water Heaters,

About us

For more than 25 years Dr. Drain Plumbing has provided fast, reliable and guaranteed service for all types of plumbing needs. From plumbing repairs, septic repairs and wells to the installation of complete plumbing systems. We can handle it! We are one of the few plumbing companies with a full one year on all parts and labor guarantee. That alone tells you your plumbing troubles are over. Dr. Drain Plumbing is locally owned & Vet owned operated by Ted Bunnell. Ted has is a part of every job and is available to every customer before, during and after the job. We're the Triangle region's residential and light commercial plumbing repair and installation experts. You can expect our service team to be professional and courteous, to always make sure your questions are answered and to do the highest quality work.

Business highlights

34 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

All plumbing repairs and new installs (ANYTHING PLUMBING), Exterior water and sewer drain pipe installation, gas leak repair, drain, sewer cleaning, septic repairs, water heaters, pumps, remodeling - general, kitchen & bathroom, well repairs

Services we don't offer

No well pump replacing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9404 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 276-300 of 404 reviews

Turgut B.
03/2017
5.0
plumbing
  + -1 more
very good jop
Description of Work: toilet tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks for all the A's

Maureen Maguire L.
01/2017
5.0
plumbing, septic tank, drain pipe, drain cleaning
  + 2 more
Excellent!
Description of Work: We had a major sewage back-up, and had to work with Dr. Drain multiple times. Not only were they patient, respectful and polite, Ryan was excellent at explaining what our problems were. We have used them many other times, and will never use another pluming company. Fine people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Now that is a great review. Wow thanks so much!

LuRuth A.
01/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: ...........................................................................
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Dr Drain Plumbing
Thank you

Bob C.
12/2016
5.0
plumbing, drain cleaning
  + 0 more
Great job and fast
Description of Work: Repair broken pipe in shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Dr Drain Plumbing
Thanks for the great score

Linda S.
08/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: I had purchased the Deal for Dr. Drain $25.00 for $50 off the cost of a repair. The scheduling was fine, he was prompt, but I felt the cost was high. I had a clogged tub drain and he snaked it clear. They have a $75 fee to come to the house and the charge to snake the drain was $148. I have since used another plumber who came within the hour and diagnosed and fixed another problem and it cost $90 including parts. The most recent plumber spent longer at the house than Dr. Drain.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$223

Response from Dr Drain Plumbing
If the job was a simple repair we would have charged $75. Drain cleaning is a lot of messy dirty work. Cost of machine and cable are not cheap. The charge is a normal charge for drain cleaning in this area. I suggest calling around so you can compare apple to apples. Best of luck. Ted

Honglei C.
06/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Dr Drain Plumbing
Thanks for the A

TOBY W.
06/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Thanks for A

Aaron F.
05/2016
1.0
plumbing
  + -1 more
unknown
Description of Work: This company was not truthful or transparent in our engagements. They heaped many extra fees on, which more than made up for the discount they were offering. The deal I purchased was for the replacement of a kitchen faucet. That is exactly the work I had them do. Still, they charged double what they said it would cost in the offer posted on the AL portal.

Rating CategoryRating out of 5
value
1.0

$200

Response from Dr Drain Plumbing
I looked into this and found that we charged you what we normally charge. It was not a coupon for free work like you wanted. You also did not have to have the work done. Angie's or Dr. Drain would have given you back any money you spent on the coupon. Good luck finding a better deal next time. Peace and luck to you.

Michael S.
05/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced 100 gallon water heater, plumbed to lengthen run, sub-contracted electrical work. | |Went very smoothly. Ted did a great and balanced job explaining the options we had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Dr Drain Plumbing
Thank you for great review.

Julie P.
05/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: The service technician was wonderful. The prices stink

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$195

Response from Dr Drain Plumbing
Thanks for your honest review. I'm sure if you do a little price checking around you will find we are priced better than most. You can always hire a unlicensed with no insurance and no idea what they are doing. Thanks for sharing.

Shirley K.
05/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks for the A

Beverly E.
04/2016
5.0
plumbing
  + -1 more
.
Description of Work: Stopped long occurring hot water leak in Bathtub. Went well. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Dr Drain Plumbing
Thanks for nice review.

Goral V.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks for the A

Bob J.
04/2016
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: He checked out the problem and said we needed a carpenter to check out the flooring due to leak. Great experience with Dr. Drain. No charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks for the A

blair J.
04/2016
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Ryan replaced a faucet valve in the shower. The price was given to me in writing while he was there and when he was done, he lowered it a bit. The faucet is great and the shower was cleaner when he left than when he started the job. Cannot say enough good about Dr. Drain and Ryan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Great review. Thanks so much.

hank K.
04/2016
2.0
plumbing
  + -1 more
unknown
Description of Work: misdiagnosed problem and, fixed nothing

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

$120

Response from Dr Drain Plumbing
More information is needed for us to respond. All our work is warranty for one year. In your case you had two problems. A clogged / slow kitchen sink drain (we snaked at your request). You also had a problem with your dish washer. We don't work on dish washers. So you would need a different company for that. Maybe your mad you had two problems?

Harry P.
04/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks for the A

elizabeth K.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: They came out same day and fixed the problem promptly!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thank so much.

Robert J.
03/2016
1.0
remodeling, plumbing
  + 0 more
unknown
Description of Work: Thought it was a scam. The Angie's List price I paid was essentially to get them to come to my house. They wanted an additional $100 for a job that would take about ten minutes. Angie's List should drop them.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from Dr Drain Plumbing
Sorry we could not make you happy. You paid $60 for $120 worth of work. We priced the job for you and you did not like the price. The coupon was not to have any kind of plumbing done for $120. Please read the coupon before purchase or call us if you have questions. Also Angie's List are the ones that worded the coupon. Not a scam as we have sold 100s of the same coupon and most have given us an A+ rating

Alexandra K.
03/2016
5.0
plumbing
  + -1 more
Everything went great
Description of Work: reconnected my sink, disposal, and dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Dr Drain Plumbing
Thanks for the nice review

Braska Williams J.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: The plumber repaired a leak in my toilet. It took 15 minutes. Great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thank you

Robert W.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks

sean M.
03/2016
5.0
plumbing
  + -1 more
Very well.
Description of Work: Replace dripping bathroom showers (X2). Repair loose kitchen tap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from Dr Drain Plumbing
Thanks for the great review.

Roger S.
03/2016
5.0
plumbing, water heater repair
  + 0 more
As expected no surprises
Description of Work: Installed new gas water heater and resolved two other plumbing issues we had

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Dr Drain Plumbing
Thanks so much for the great rating.

Rosemary C.
03/2016
5.0
drain cleaning
  + -1 more
Very well, quick, professional.
Description of Work: Sacked opened a blocked toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Thanks for great review

Contact information

5209 Woods End Rd, Hillsborough, NC 27278

http://DrDrainPlumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed


Licensing

Bonded

Insured

Licensed*

Trade License Number
L.29649
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Kitchen and Bath Remodeling,
General Remodeling,
Sewer Cleaning,
Wells and Pumps,
Bathtub Restoration,
Septic Systems,
Natural Gas Lines

FAQ

Dr Drain Plumbing is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Dr Drain Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Dr Drain Plumbing offers free project estimates.
Yes, Dr Drain Plumbing offers eco-friendly accreditations.
No, Dr Drain Plumbing does not offer a senior discount.
Yes, Dr Drain Plumbing offers emergency services.
Yes, Dr Drain Plumbing offers warranties.
Dr Drain Plumbing offers the following services: All plumbing repairs and new installs (ANYTHING PLUMBING), Exterior water and sewer drain pipe installation, gas leak repair, drain, sewer cleaning, septic repairs, water heaters, pumps, remodeling - general, kitchen & bathroom, well repairs
No well pump replacing.

Contact information

5209 Woods End Rd, Hillsborough, NC 27278

http://DrDrainPlumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed