Dr Drain Plumbing

Plumbing, Drain Cleaning, Water Heaters,

About us

For more than 25 years Dr. Drain Plumbing has provided fast, reliable and guaranteed service for all types of plumbing needs. From plumbing repairs, septic repairs and wells to the installation of complete plumbing systems. We can handle it! We are one of the few plumbing companies with a full one year on all parts and labor guarantee. That alone tells you your plumbing troubles are over. Dr. Drain Plumbing is locally owned & Vet owned operated by Ted Bunnell. Ted has is a part of every job and is available to every customer before, during and after the job. We're the Triangle region's residential and light commercial plumbing repair and installation experts. You can expect our service team to be professional and courteous, to always make sure your questions are answered and to do the highest quality work.

Business highlights

34 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

All plumbing repairs and new installs (ANYTHING PLUMBING), Exterior water and sewer drain pipe installation, gas leak repair, drain, sewer cleaning, septic repairs, water heaters, pumps, remodeling - general, kitchen & bathroom, well repairs

Services we don't offer

No well pump replacing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9404 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 151-175 of 404 reviews

Susan M.
09/2015
5.0
plumbing
  + -1 more
The service was excellent, but the cost was higher than I expected, but I must admit that I'm not familiar with the cost of professional plumbing service so I have nothing to compare it to.
Description of Work: Installed new faucet and soap dispenser on kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$275

Response from Dr Drain Plumbing
Thank you for your honest review.

Joanne W.
09/2015
5.0
drain cleaning, drain pipe
  + 0 more
Ryan was very friendly and professional. He answered all of my questions and was very patient. He did a great too with installation.
Description of Work: Put in new garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Dr Drain Plumbing
Thank you

Gail M.
09/2015
5.0
drain cleaning, plumbing
  + 0 more
Very well. The job turned out to require more time and trips than initially anticipated on the initial estimate, and they held to the initial estimate.
Description of Work: Rebuilt lavatory & shower faucets and cleared clogged drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$435

Response from Dr Drain Plumbing
Thanks for great review.

Ken S.
09/2015
5.0
plumbing
  + -1 more
Dr Drain answered all my questions before I purchased the deal and then performed the job exactly as they said they would with not a single issue (including a follow-up call to make sure there were no issues). What more can you ask for?
Description of Work: Replaced faulty outside hose faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from Dr Drain Plumbing
Thanks so much.

Annmarie O.
09/2015
5.0
plumbing
  + -1 more
Ryan called to indicate he could come early which was fine. He assessed the issue. Gave a clear indication of what the problem & fixed was required. He was very helpful and efficient. He also pointed out something that may become and issue in the future.
Description of Work: Replaced leaking water spigot that had been incorrectly repaired.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Dr Drain Plumbing
Thanks

Nicholas C.
09/2015
5.0
plumbing, septic tank
  + 0 more
It was fantastic. Ryan was awesome - he explained everything to me, showed up on time, & did a great job.
Description of Work: Complete repair of well & septic system, replaced house bib, checked water pressure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from Dr Drain Plumbing
Thanks so much

Scott P.
09/2015
5.0
plumbing
  + -1 more
He explained what the issue most likely was, walked me through what he would do. We all watched. He fixed it.
Description of Work: Ryan used a big long plunger stick and de-plunged our toilet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Thanks for your review. In your own words it seems you have had no problem with our service. But you gave us less than perfect for a score. I have tried calling to ask you about it but have had no response. Most it seems you liked about us. As far as the c for price if you do some calling and price checking you will find us below cost or right on the spot with other plumbers. The professionalism score of b is the biggest question mark of all for me. Not even sure how to respond to it with out some input from you. Anyway enjoy your working plumbing system. Hope you use us again.

Paul Z.
09/2015
5.0
plumbing
  + -1 more
Went great. original problem was a leak under the sink, The plumber quickly diagnosed the problem as an issue with the faucet, and worked with the manufacturer (Moen) to get me a brand new model for free, better than the one I originally had.
Description of Work: Installed new faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Glad we could get you a free faucet out of the deal. How sweet it is! Thanks for the review

Kevin C.
09/2015
5.0
plumbing
  + -1 more
Perfect. I usually do not have to time to write reviews but I feel that it is well-deserved in this case. I was thoroughly impressed with the professionalism, knowledge, and quality of work by Ryan. He was meticulous in cutting out drywall access points, making it easier to replace drywall. He was efficient and thorough in removing and replacing pipes and caulking where needed. Our city inspector was also impressed with the quality of work. I will use them again in the future.
Description of Work: Changed out polybutylene pipes entire home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Response from Dr Drain Plumbing
Thank you for taking the time to write this review. Your right most people don't have the time to write reviews. Most people will write bad reviews. When a person takes the time to write a "PERFECT"review that makes me proud to be in business and a plumber. Thanks again.

Will C.
09/2015
5.0
plumbing
  + -1 more
Technician was polite, efficient, thoughtful, and skilled. Everything went smoothly.
Description of Work: Fixed broken toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Dr Drain Plumbing
Thanks

Zina R.
09/2015
5.0
plumbing
  + -1 more
Great...I had a soft kitchen floor and assumed it was a plumbing problem (something water related)....Ryan came and jumped right in ....very knowledgeable and explained it at a level that even an idiot (oh, thats me) could understand...very professional service and would hire them again in a heartbeat....
Description of Work: Investigated plumbing problem underneath crawlspace and in kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dr Drain Plumbing
Thanks

Martha M.
09/2015
5.0
plumbing, water heater repair
  + 0 more
He was prompt, quick, and courteous. I had questions about boosting the water pressure which he answered.
Description of Work: I had purchased a deal for a water heater flush and plumbing inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from Dr Drain Plumbing
Thank you.

Kris H.
08/2015
5.0
plumbing
  + -1 more
Really well! Ryan is a great communicator, explained the problems and my options completely. Would hire again.
Description of Work: Ryan fixed leaks in two toilets, each with a different cause.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from Dr Drain Plumbing
Thanks for great review.

Yun X.
08/2015
5.0
plumbing
  + -1 more
Great job. Bone on time and explained the work very well.
Description of Work: Replaced fill values and flappers for 2 toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

Response from Dr Drain Plumbing
Thank you.

Julia B.
08/2015
5.0
drain cleaning
  + -1 more
They were very helpful. Completed the job on time and they were very knowledgeable.
Description of Work: Repaired washing machine drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,835

Response from Dr Drain Plumbing
Thanks for great review.

Justin R.
08/2015
5.0
plumbing
  + -1 more
He was on time and found the problem within 30 minutes. Where as the emergency plumber from the night before could not find the leak.
Description of Work: Replaced t-valve in toilet plumbing, it was leaking through the ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Dr Drain Plumbing
Thank you.

Marla S.
08/2015
5.0
drain cleaning, plumbing
  + 0 more
Ryan was on time, quickly assessed and resolved the issue.
Description of Work: Master bathroom toilet was clogged; snake used to remove clog.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dr Drain Plumbing
Thank you.

Bonnie V.
07/2015
5.0
plumbing
  + -1 more
Ted saved us from the dreaded laundry mat. We have an older home built in the 1960's which did not have the current drainage pipe diameter or height. With the purchase of a new washing machine the water was flooding our utility room because the drain pipe was half the size of the newer homes and not at current code height. We are happily doing laundry now and grateful that Ted managed to figure out how to fix the problem without a great deal of expense.
Description of Work: Ted worked on our utility drain pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Dr Drain Plumbing
Thanks for the great review.

Kirk A.
07/2015
5.0
plumbing
  + -1 more
It worked out fine. They came out a couple of weeks later. There were additional costs. I think they responded quickly and fixed the problem. It seemed reasonable considering the circumstances.
Description of Work: Plumbing. There was a leak in my shower handle. He had to drill and dissassemble which cost more.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Dr Drain Plumbing
Thank you.

Elias R.
07/2015
5.0
plumbing
  + -1 more
Service went well. He knew what to do and got it done.
Description of Work: ,

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$227

Response from Dr Drain Plumbing
Thank you.

Charles H.
07/2015
5.0
plumbing
  + -1 more
It went great! Left the space clean and gave us the hose bib we were looking for. We will definitely use them again.
Description of Work: Replaced hose bib.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from Dr Drain Plumbing
Thanks for the great rating

Justin F.
07/2015
5.0
plumbing
  + -1 more
Great job! Replaced hose bib with quality. Very pleased with end results. Hope not to need service again for another hose bib but I know who to call.
Description of Work: Replace hose bib

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from Dr Drain Plumbing
Thank you

Robert H.
07/2015
5.0
plumbing
  + -1 more
On time, flexible, efficient, excellent service. Would definitely use Dr. Drain again.
Description of Work: Replaced kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from Dr Drain Plumbing
Than you so much for your great review

Amelia C.
07/2015
5.0
plumbing
  + -1 more
Great job - there were a few complications, but I was kept informed of everything that was going on as he worked. All the work was performed very professionally. He did a great job of taking good care of the sink and not causing any extra damage - that is much appreciated!
Description of Work: Replaced bathroom faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$322

Response from Dr Drain Plumbing
Thank you so much for your kind words and great review. Your one of our favorite customers!!!

Frank M.
07/2015
5.0
plumbing
  + -1 more
Good responsiveness. Good competent plumber. Very nice guy.
Description of Work: Repaired leaky faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Response from Dr Drain Plumbing
Thank you

Contact information

5209 Woods End Rd, Hillsborough, NC 27278

http://DrDrainPlumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed


Licensing

Bonded

Insured

Licensed*

Trade License Number
L.29649
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Kitchen and Bath Remodeling,
General Remodeling,
Sewer Cleaning,
Wells and Pumps,
Bathtub Restoration,
Septic Systems,
Natural Gas Lines

FAQ

Dr Drain Plumbing is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Dr Drain Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Dr Drain Plumbing offers free project estimates.
Yes, Dr Drain Plumbing offers eco-friendly accreditations.
No, Dr Drain Plumbing does not offer a senior discount.
Yes, Dr Drain Plumbing offers emergency services.
Yes, Dr Drain Plumbing offers warranties.
Dr Drain Plumbing offers the following services: All plumbing repairs and new installs (ANYTHING PLUMBING), Exterior water and sewer drain pipe installation, gas leak repair, drain, sewer cleaning, septic repairs, water heaters, pumps, remodeling - general, kitchen & bathroom, well repairs
No well pump replacing.

Contact information

5209 Woods End Rd, Hillsborough, NC 27278

http://DrDrainPlumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed