John Michael & Associates Inc.

Our 5 year-old LG refrigerator stopped working due to a compressor gone bad. We called John Michael & Associates, who gave us a quote and encouraged us to call LG for authorization to receive replacement parts because they were still under warranty. John came the next morning to complete the repair, and had all neccesary parts with him. He was prompt, efficient, knowledgeable and quite helpful, providing considerable detail about the repair while he worked. It's now a week later and our refrigerator is working well. John will be our go-to person for any future appliance repairs, for sure!

It went very well. Washer works like new

My issue was actually a plumbing issue, but they gave me note on what to tell the plumber and were very professional. Would recommend !

Very well. It turned out the problem was not in the machine, but with the outflow to the drain. David, the tech, figured it out by methodically testing the components and in the end, we didn't need any new parts. When he left it was working and has worked through multiple loads of laundry (we had a big backlog) since then.

Excellent service!! I highly recommend this company.

The owner, John Michael, was very helpful when I called, then another man named John, showed up promptly and provided excellent service.

It was fast and in the budget they proposed

Outstanding service. Prompt, reasonably priced, and highly efficient.

Timely and did good work Fixed the problem for agreed upon price. Would use again

The worker was very professional, knowledgeable, and respectful. We found there was extensive damage so we chose to purchase a new refrigerator but appreciated his help. We will use this service in the future.

David came first day and analyzed the problem, cleaned the dryer mechanisms, ordered the part and came back a dew days later to install the new part. Runs like new!

This was the best service call we ever had. Dave was very professional--knew exactly what the problem was & how to fix it. We couldn't be happier with the outcome--we highly recommend.

Splendid. Rapid response to my initial request. Repairman was professional, knowledgeable and thorough. I appreciate this well done repair, especially during our national Covid 19 crisis.

Very well! The people I spoke to I the office were very nice and very helpful! The technician was very professional and gracious with all of my questions.

Great,needed part which came in 2 days.

Appointment setup was a breeze. John arrived on time and was both friendly and obviously very knowledgeable. Identification of problem was timely. Parts ordered and he return two days later, installed the needed parts (actually not all that were ordered as some turned out not to be needed) and the dryer has been very quiet since. Highly recommend and would hire again in a heartbeat if needed. I am so thrilled to finally have found a reliable appliance tech!

Excellent - John S. was on time, courteous and personable...diagnosed issue and repaired asap. Online work order Friday evening; received estimate of repair; Saturday noon repair.

Very well. Parts ordered and received as quoted. Repair completed as promised.

Representative John S. came to diagnose our washing machine. He provided helpful info by phone prior to the appointment. He was professional in appearance and demeanor, and very knowledgeable. He identified and explained the problem in detail (the need to replace the motor, an expensive repair), and noted the appliance was now 10 years old. The clear choice was to replace the appliance, to which he added some points to consider when shopping for a new one from local retailers. The appointment coordinator, Kim, was also very professional and courteous on the phone. We would definitely use this company again.

He checked the drain in the back of the refrigerator and flushed out, replaced a hose and then did same for inside. Involved process for getting everything pulled out. He was very focused and careful of parts and pieces being removed. There is a warranty on the work done and he reminded me to call if any problems or questions. I was appreciative of that attitude. Some repair workers, fix and leave.

I called in the morning and they were at my house within a couple of hours. Very nice and great service!

This was my second dealings with this company. A year earlier they repaired the equally old drier purchased along with this washer. Professional from the initial conversation with the phone representative, to the conscientious and thorough repair man who inspected and diagnosed the issue (roaring and vibrations). The cost is very reasonable.....a little over a hundred dollars plus price of replacement part if they find a problem and have to return or, just under a hundred dollars if you choose not to have the repair because of cost or age of the appliance. NOW, about the washer. I want to first mention that this was the Fourth of July holiday weekend. I wish I knew which repair rep I was communicating with but believe if was the same gentleman as with the drier. Through multiple texts in attempt to have the part ( a control settings knob ) in hand on the initial visit, we discovered because of age, it was no longer available. Saved me time and money. This man made the effort and took his time over a holiday at no cost to me to alleviate a problem. They are now my first and only call with an appliance issue.

Excellent - right on time, courteous, thorough, honest, friendly, professional - couldn’t have asked for better service.

Wow! More great communication and 1st class customer service from John. Me and my family are very happy. Thank You very much John and Team!

Repaired Washing Machine with a part from another Washing Machine at the house. Ordered a new part for the other Washing Machine. Recommended Plummer come to clear water backup as well. So $186.53 total includes the $15 cost for the new part.No additional fee or charges to come next week to install new part. Very professional and prompt. Outstanding communication and customer service.