Servpro Of Catawba County West

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When I called for an estimate the week before Christmas I was informed that it would be no big deal and they could do the job right after the holidays. The stipulation was that since my father in law owned the house he wanted to see the estimate and speak to the worker, Bobby, to discuss what was to be done. He said he would be glad to speak to my father in law and get started. I was told that I would be emailed the estimate on 12/23. After several phone calls to the office and Bobby's cell phone I finally received the estimate the second week of January. It took several weeks more for Bobby to get in touch with my father in law, and then 3 canceled appointments later the job got done. I would not use this company again, nor would I recommend them.

Mike Passman, owner of Basement Technologies, was very conscientious and worked hard to correct our water problem. He proposed that a 10 foot ditch be dug around the entire front of the house, two layers of clear plastic and one layer of black was secured to the foundation. the plants and trees were taken out, and the dirt graded so water would flow away from the house. He also redirected underground drain lines and had his backhoe operator take out our driveway which has to be replaced and lowered. It took him 3 weeks to finish the job, but we had waited months for him to get to us, so it wasn't as long as it seemed. He takes one job at a time and concentrates on that one job - he had a wonderful back hoe operator, Chris Benfield, who was very careful not to disturb the house. Mike came and worked along with his men each day and when we discovered a 5,000 gallon oil tank under ground that had been there at least 40 years he had his backhoe operator get it out of the ground and dispose of it. He and his men worked from 8 am to dark even when it was raining. They had to miss a couple of days because of the snow. He guarantees his work and we are very happy with what he did for us., They also removed the lighting and irrigation which will need to be re-installed by the landscape contractor, Brandon Jones. He recommended Brandon as someone who would help us with the landscaping and driveway - a very good recommendation that we appreciate.

They were a little bit more expensive but it was worth it. I was very satisfied with the service and the end results were worth it.