Primary Moving & Storage

We made arrangements to use this company for our move in the middle of Oct. Our original move set for Oct the 24th or 27th. The closing date changed to the 3rd of November which I call to let them know. I told them the closing times and that I would need for them to pick up my things on November 2nd which is a Sunday (They said no problem that they move 7 days a week) and that we would need to have them deliver on the 3rd at 1:00 pm. I called November 1st to make sure everything was set and to find out the time they would be arriving, which they said 9 or 10 am. Ok we are all set!!! Well on Saturday the 2nd we waited, and waited and they didn't show up. Around 11:00 I was really getting anxious. Around 12:00 I started calling all the numbers that were giving to me and I got no answer but I left a message. Finally I emailed them thinking they probably wouldn't see it until the next day. Finally at 1:00 I got a call. Someone read the email. They said, " We don't have a move set for today" I think I had a nervous breakdown. We had people moving into our house the next day. Now this wasn't a small house either 3500 sq ft. 3 floors and 3 garages. After a few choice words and by this time I'm sobbing he said to not worry that they will be out there right away. They showed up at 3:30 with two trucks. They didn't bring the wardrobe boxes they said they would. When asked where they were, he said that it wasn't on the paperwork and when we looked it was plan as day that they were suppose to bring 4 of them. He said not to worry that they would wrap our clothes in a blanket and when they got back to the office they would put them in one. The blankets were dirty so I said no thanks. We put our clothes in large garbage bags and carried them out to the motorhome. (Thank God we had that) They also said that they would wrap up all pictures and mirrors so I didn't pack them in boxes. We ended up putting them in the motorhome as well. (Again thank god we had the motorhome) They finished packing up the house at 11:00 pm. We still had cleaning and personal things that we needed to pack, you know last min things. I WOULD NEVER EVER HAVE THIS MOVING COMPANY MOVE ONE SINGLE THING OF MINE, I WOULD TRUST MEN OFF THE STREET BEFORE I WOULD LET THEM. PLEASE IF YOU CARE ABOUT YOUR MIND, YOUR BEING, DO NOT USE THEM Moving in was better but some of these guys were exhausted from moving us out. I think more damage was done to the house by them dropping things then the previous owners did in living here for 22 years. Some of our furniture was damaged and marred but when we showed them, they talked about filling it with wood putty and stain. Ha Ha like that is a fix no thanks. Primary Moving called a Mr. Stout and said that he thought that they were to suppose to show up at 1:00. That was not the case. They forgot about this move, they were not going to show up at all. The men that came to move us was at home planning on spending the day watching football and cooking pork chops. It was bad all around. I was so sick from worry I had a headache (Blood pressure) and I physically got sick. I can't say this enough, DON'T USE THIS COMPANY

Their service was good. They mixed my appointment up so I called them up. They didn't think I was scheduled for that day, but they immediately remedied the situation. They worked it out to have someone come right out. They came out as fast as they could. The movers were outstanding and took a lot of care with everything. They did a great job and set everything up in the house the way we wanted it. There was no damage.

Office personnel were rude, impatient and aggressive. Furniture was damaged and company denied responsibility.