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Custom Coatings Inc

Exterior Painting, Interior Painting, Epoxy Flooring,

About us

Custom Coatings is an industry leader with more than two decades of experience in commercial, industrial, and residential painting and coatings projects. Our business is built on expert knowledge, outstanding customer service and the highest quality work for each client we serve. We rely on a knowledgeable team, excellent supply chain partners and continually educate our employees on the latest methods and equipment to maximize efficiency, durability and energy savings. We are fully licensed and insured and lead the industry in safety. We specialize in office buildings, shopping centers, warehouses, technical and specialized manufacturing environments as well as hotels, storage facilities and industrial sites. From paint removal and soda blasting to Cool Wall and Nanotech technologies, we can surpass your expectations when it comes to coating or coating removal. Not only will you receive quality work, but we allow you to keep running while we complete the project.

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Interior and exterior painting, power washing, wood & drywall repair, wall papering, deck refinishing, finishes, tank painting, roof coatings, epoxy, polyurethane sealants & caulking.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
0%
2
8%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-12 of 12 reviews

Perry L.
08/2015
5.0
house painters
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Stephen D.
12/2014
5.0
house painters, epoxy flooring
  + 0 more
A professional customer-focused installation
Description of Work: Put in a new garage floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Roger O.
08/2014
5.0
house painters, interior painters
  + 0 more
unknown
Description of Work: Paint exterior of house. in 2005.We used their Asheville office for this work. Hence, my evaluation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jean F.
03/2014
5.0
house painters
  + -1 more
very well! very professional in home and anytime I talked to the nice lady at their office. It really didn't solve our problem but that was not their fault.
Description of Work: put sunscreen coatings on windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Michael W D.
07/2013
4.0
house painters
  + -1 more
This provider was extremely prompt, returned my call within a day or two, came out immediately and inspected my home and sized up the job, was extremely courteous and professional and gave me an estimate within a week of my first contacting them. The only problem was the price. I had obtained a total of five estimates and this provider and one other provider were at the high end of the range of the five estimates. One was low and two were in the middle and I went with one in the middle and was very satisfied with the result. I have no doubt this provider would have done a first rate job but I thought their price quote was too high. Had their price been in the range of the one I went with, it would have been a tough decision.
Description of Work: Gave me an estimate on exterior painting of my house

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$17,000

Judith C.
06/2013
5.0
house painters
  + -1 more
They did a great job. They were very professional, they did what I asked them to do, they made suggestions to make it look better, and they finished it when they said they would.
Description of Work: Custom Coatings Inc. painted my mother's rental house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$5,400

Response from Custom Coatings Inc
Thank you. We strive to be the type of company you said we were on a daily basis and it is very nice when our customers feel compelled to voice their pleasure or satisfaction with our efforts. I really appreciate the business and look forward to our next project.

joseph L.
06/2013
5.0
house painters
  + -1 more
Very professional job, good communication and execution.
Description of Work: Exterior painting

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Custom Coatings Inc
[member name removed]. thanks for your response and for the business. We rely on our customers referrals for a large part of our business and by promoting CCI you help that cause a great deal. Thank you.

Catherine K.
03/2013
5.0
deck cleaning
  + -1 more
I did not use them because their quote was very high. The quote amount was between $9000 and $12000 depending on what I wanted done. Other quotes came in around $6000. Their quote was considerably high but I know that they have done a lot of work in the area. So I am just trying to figure out would I have the mind to spend. They were very friendly, very kind and were prompt. They were here when they said they were going to be here. They did come back with another estimate that had dropped to $9000 when I told them that I didn't want to spend that much money. It also dropped the guarantee from five years to one year. They did a great job. Everything else was fine. People do like them because they do a very decent job.
Description of Work: I have a brick house. Custom Coatings Inc gave me a quote to do all the trimming on the outside of the three storey house.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Custom Coatings Inc
Thank you for your kind words about our promptness. I hate that we did not do a better job at educating you about the paint process and were unable to get together on this project. I do hope that whoever you went with did a great deal of prep on your home and you get a lasting paint job. As I remember you told me that this was going to be your third paint job in 10 years - that is a LOT of paint jobs. Also, your house was peeling and in very bad condition. I thought I did a good job educating you about how a good paint job should last at least 7 - 10 years and that is what you wanted so that is what I priced. Yes, it was expensive - but it also included a complete 5 year warranty. No questions asked warranty. The reason we are able to provide such a warranty with confidence is because we don't do shoddy work. Also, think of it like a car manufacturer - if they put a 100K mile warranty on one of their vehicles, they are confident it will last a lot longer than that. That is how I approached your painting project. You didn't just want me to knock off the loose paint and slap another coat on it - you wanted it done the right way so it wouldn't have an alligatored rough finish and so you wouldn't have to get your home repainted in another year or two. That is why it was so expensive - but in reality it wasn't that expensive... If you went with the 6,000 paint job, but have to get your home painted three times over a ten year period that adds up to a 18,000 paint job! So if you had maybe gone with us the initial investment may have been more, but it would have lasted you much longer. I do hope whoever did your home did a great job and it lasts a long time! I wish we could have come down to their cost range, but I know how much labor it takes to paint a historic home like yours with TONS of moldings, trim, columns, ceilings, windows, frames, decks, etc.... When you buy the best paints that cost $50 a gallon and use urethane caulk at $8 dollars a tube and spend at least 50% of your time thoroughly prepping a home before the first drop of paint is applied - it can get expensive. And if someone under bids a job just to get the work, they have to cut corners to make it up somewhere - that either happens with the material the use, the prep the perform, or the skill (or lack of skill) they use when painting. Thank you again for the kind words and I hope that we are able to provide you with an estimate in the future and show you why we are worth a little extra!

Karen B.
11/2012
5.0
house painters, interior painters
  + 0 more
Great. On time, courteous and professional.
Description of Work: Outstanding company. They also referred us to another company or handyman work who also provided great service. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Custom Coatings Inc
Thank you for the kind words [member name removed]! We strive to perform to the best of our abilities each and every time we work with a client. From the initial call into our office, to the actual estimate, to the finish of the project - we try to do the best we can during each phase of working with Custom Coatings Inc. Thanks again and I look forward to working with you again on your next painting project!

Dallas G.
05/2012
2.0
house painters
  + -1 more
I had three estimates. Paint One was the least expensive. I went with them and was completely satisfied. It should be noted that Custom was quoting two coats of paint. But the $4800 quote was more than the $2,389 I ended up paying.
Description of Work: The owner came out to give an estimate. Nice guy. However, his quote was the highest of the three quotes. Actually over twice as high as the company I went with.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Custom Coatings Inc
Member, I am glad you were happy with the lowest price. In fact our price could have been lower if I had priced ONE coat, but I figured the project as you had asked me to. You stated that you wanted it done "right". Doing a job right means very good prep, caulking, priming, wood repairs and TWO FULL COATS. As I recall your house needed a lot of prep work and a ton of caulking.If that is what you got for $2389 then good for you. If you did not want that type of job you should have not asked me for it. I would have gladly priced something else and obviously been much lower. I can certainly understand you not selecting us and I am okay with that, it is your choice. However I take great exception to you grading us as a D overall when you did not even use us to paint your house and seemingly have based your grading on price alone. How do three A's equal D? In the future if you are simply looking for the cheapest price then just tell the contractors exactly that and you may get more apples to apples prices. Better yet provide a written specification on exactly what you want done and provide that to each contractor you have asked to price the job. That way at least the playing field is even and you shouldn't have any reasons to provide Grades other than A when it comes to pricing. We have been in business for 21 years, 85% of our business is repeat. We must be doing something right and to get thrown under the bus by a person that did not even have us paint their house is really quite frustrating and frankly unwarranted. Joe Brindle, President of Custom Coatings, Inc.

Phillip R.
07/2010
5.0
house painters
  + -1 more
They came out and gave us an estimate. We called them back. They scheduled to come out 2 weeks later. A crew showed up and it took them 2 days to finish the job. They did a good job. We spent about $3,000. It was in line with everything else. We will use this company in the future.
Description of Work: Custom Coatings Inc painted the exterior of our house in October 2009.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Custom Coatings Inc
Thank you for the kind words. We strive to estimate accurately with what our client requests and perform the work in a way that sets us apart. Anyone can slap some paint on a surface, but true craftsmen have skill.

Rusty B.
10/2008
5.0
house painters
  + -1 more
Needed our exterior house painted. Two story, wood-sided and difficult to do. They sent a crew of three men and it was totally done within four days. We are very pleased.
Description of Work: This company does EXCELLENT work. They are not the cheapest, but you get what you pay for. I would highly recommend them and use them again in the future

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Custom Coatings Inc
Some of our best work is on difficult projects. When we bring a challenging project to our crews they always respond with their best! They like the challenge of performing well under adversity. We are always thrilled to hear from happy clients!

    Contact information

    652 10th Avenue Dr SE, Hickory, NC 28602

    www.CustomCoatingsinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    6:30 AM - 5:00 PM
    Tuesday:
    6:30 AM - 5:00 PM
    Wednesday:
    6:30 AM - 5:00 PM
    Thursday:
    6:30 AM - 5:00 PM
    Friday:
    6:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Exterior Painting,
    Interior Painting,
    Epoxy Flooring,
    Deck Maintenance,
    Pressure Washing,
    Water & Smoke Damage,
    Wallpaper,
    Roofing,
    Drywall

    FAQ

    Custom Coatings Inc is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 6:30 AM - 5:00 PM

    Tuesday: 6:30 AM - 5:00 PM

    Wednesday: 6:30 AM - 5:00 PM

    Thursday: 6:30 AM - 5:00 PM

    Friday: 6:30 AM - 5:00 PM

    Saturday: Closed

    Custom Coatings Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Custom Coatings Inc offers free project estimates.
    Yes, Custom Coatings Inc offers eco-friendly accreditations.
    No, Custom Coatings Inc does not offer a senior discount.
    Yes, Custom Coatings Inc offers emergency services.
    Yes, Custom Coatings Inc offers warranties.
    Custom Coatings Inc offers the following services: Interior and exterior painting, power washing, wood & drywall repair, wall papering, deck refinishing, finishes, tank painting, roof coatings, epoxy, polyurethane sealants & caulking.

    Contact information

    652 10th Avenue Dr SE, Hickory, NC 28602

    www.CustomCoatingsinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    6:30 AM - 5:00 PM
    Tuesday:
    6:30 AM - 5:00 PM
    Wednesday:
    6:30 AM - 5:00 PM
    Thursday:
    6:30 AM - 5:00 PM
    Friday:
    6:30 AM - 5:00 PM
    Saturday:
    Closed