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3rd Rock Plumbing LLC

Plumbing, Drain Cleaning, Water Heaters,

About us

Thank you for your interest in 3rd Rock Plumbing. With over 15 years of plumbing experience, we are confident that we can help you with your plumbing needs. Our professional, punctual, and experienced staff look forward to hearing from you today! We offer 10% Senior Citizen and Military Veteran discounts on repairs.

Business highlights

16 years of trusted experience

Services we offer

Professional, full-service plumbing. Drain cleaning, sump pumps, standard and tankless water heaters, garbage disposals, faucet repair & replacement, water testing, water filtration systems, toilet and bidet installation/repair and repiping projects, as well as sewer line scoping. Water, septic and fuel gas line installs and repair.

Services we don't offer

No week-night or weekend emergency service. We do not service well pumps.

Amenities

Warranties
Yes
Senior Discount

10% on repairs



Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.9158 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
3%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 158 reviews

David H.
05/2017
5.0
plumbing
  + -1 more
He arrived on time and did a good job
Description of Work: Changed toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Tyler Y.
03/2017
5.0
plumbing, water heater repair
  + 0 more
Great. Zero problems. Very friendly and professional.
Description of Work: Water heater replaced and old galvanized pipe replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tyler Y.
03/2017
5.0
plumbing, water heater repair
  + 0 more
Amazing. They were very responsive and installed everything in a timely manner.
Description of Work: Needed a new water heater and a main water line replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Jean Y.
03/2017
5.0
plumbing
  + -1 more
We contacted 3rd Rock Plumbing and had them to come out to see if they could resolve the problem. They immediately knew the problem that was with our water heater and they fixed that and issue was resolved. Will use them again for any of our plumbing issues.
Description of Work: Had been having water pressure issues. Another company had come a couple of times but the problem continued.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roger H.
03/2017
5.0
plumbing
  + -1 more
Work was completed in a timely manner. Minimal time required to shut off water supply which was not an issue. All work appears to be very good quality. Tech also added a shutoff valve under house that will make it easier in the future to turn off water entering the house rather than finding and digging up the cutoff valve outdoors. This will be much more convenient in the future. Great job and I would definitely use 3rd Rock Plumbing again. I also highly recommend them to anyone that needs expert plumbing work done. From a satisfied homeowner.
Description of Work: Had 1 outdoor faucet repaired and 1 outdoor faucet replaced. Spoke with owner and was able to get a technician out to my house the next morning. Tech was on time and very professional and courteous. Was able to repair 1 faucet which saved me money. Also pointed out that the water pressure regulator was not working. He did not pressure me at all to repair and replace. Tech went over pros and cons and possible consequences for not replacing. I made the decision to replace. He had all replacement parts necessary in his van.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Neil O.
01/2017
5.0
plumbing, drain cleaning
  + 0 more
On each occasion, their technicians and the work they completed were first-rate. Professional, courteous, competitively priced and, most importantly, able to do the job. I would recommend Third Rock without reservation.
Description of Work: I've called on Third Rock for two separate jobs (blocked drain on an outdoor drain, and poor well pump pressure).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan F.
01/2017
4.0
plumbing
  + -1 more
The work was professional and the guy was personable and pleasant to work with.
Description of Work: Needed the finishing touches on the installation of a "Roman" faucet for a garden tub. Also needed the inside rebuilt for a single handle kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Patricia A.
01/2017
5.0
plumbing
  + -1 more
Called to let me know he would be late. He was pleasant, polite, explained all repairs and completed work in a timely fashion.
Description of Work: Various repair jobs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dwayne W.
11/2016
5.0
plumbing
  + -1 more
Very well. Mike was professional and did a fantastic job.
Description of Work: Replaced the water line to the fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randall C.
11/2016
5.0
plumbing
  + -1 more
3rd Rock Plumbing was fast to respond and very professional. Fixed our leak quickly and correctly. We will certainly call them again when we have plumbing needs. The leak was fixed and some other issues were taken care of at the same time.
Description of Work: Needed a leak fixed under our kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Kristy W.
10/2016
5.0
plumbing
  + -1 more
The guys were professional, honest, and helpful in explaining what they needed to do to repair it. They told me up front what the cost would be and stuck to that cost. They repaired the leak successfully and upgraded my shut-off valve, which I appreciated. I had a very old one that was difficult to turn. I will definitely use them again to replace a kitchen faucet and to put in a pressure reducing valve.
Description of Work: Repaired a leak in my cinder block garage wall and put in new shut-off valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Sonya W.
07/2016
5.0
plumbing
  + -1 more
They called to let us know that they would not be able to make the scheduled time, but would be there by 9:30am. They arrived at this time and were very professional and nice. They got to work on the water pressure problem right away. Found the problem, fixed the problem. We have pressure!!!!! My husband was so excited that he forgot to remind them about the leak in the kitchen. He called the office and they came back to the house quickly and fixed that to. Price was very reasonable.
Description of Work: Fixed water pressure and fixed leak under dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Matt T.
04/2016
5.0
plumbing
  + -1 more
3rd Rock Plumbing did a great job! I had a nightmare experience the last time I hired a plumber, and this couldn't have went better. The first date we had scheduled, they ran into trouble at an earlier appointment, but instead of just delaying the info., they were proactive and called me to reschedule, knowing they would not make it in a timely manner. They arrived 10 minutes earlier than expected, and were out in less than an hour. They were very professional and I will definitely use them again when the need for a plumber arises.
Description of Work: The plumber installed a new kitchen faucet and also fixed a leak in the shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$234

Response from 3rd Rock Plumbing LLC
Thank you for choosing 3rd Rock Plumbing and your kind words. We appreciate you taking the time to give us feedback and hope we can help you with any future plumbing needs.

Christopher M.
03/2016
5.0
plumbing, water heater repair, water softeners
  + 1 more
I've used these guys twice and they are fantastic. They returned my call promptly and arrived when they said they would. They gave an estimate before starting work and kept the bill to that estimate. Everything worked properly when they left and I needed no call back. I will continue to use this company for all of my plumbing needs.
Description of Work: Installed two shower handles, fixed bath stoppers, increased water pressure, made adjustments to hot water heater and fixed various odds and ends as they were observed during work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from 3rd Rock Plumbing LLC
Thank you for your continued business. Customer satisfaction is our number one priority and we appreciate all our customers. Please let us know if we can help you in the future.

Matthew J.
01/2016
5.0
plumbing, sewer cleaning, water heater repair
  + 1 more
I've had this company do several jobs for me, and I can't say enough good things about them. They initially helped me install a new shower setup in the basement, which involved routing water lines, digging through the concrete slab to install new sewage lines, and sealing drains of the shower. I then had them fix a leak in an upstairs bathroom, which ended up being a fairly complex repair, but was finished in less than a day. Finally, I had them install a new tankless water heater to replace a leaking old water heater. All these jobs were completed quickly, professionally, and at a reasonable price. We couldn't be happier with their work. They are very easy to work with and I plan to use them again in the future!
Description of Work: Fit new tankless water heater, haul off old water heater, fix leak in pipes, reroute water/sewage in basement, install shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from 3rd Rock Plumbing LLC
Thank you so much for your review. We appreciate your continued business and trust in our services and staff. Thanks again for choosing 3rd Rock Plumbing.

Bryan S.
11/2015
5.0
plumbing
  + -1 more
First thing you notice when they come to your house is how professional and courteous everyone, especially the owner Jim, is. When I called them they worked with my schedule, and they were very friendly and knowledgeable on the phone; they were not at all pushy. Jim even sent a guy back out to extend a tap they had installed at no charge when the design was finalized. I would trust them to stand by their work.
Description of Work: Re-routed kitchen drain line and removed old deteriorating copper pipes and ran more efficient hot and cold lines ,removing them from head room area in finished basement. Also plumbed for a utility sink where an old useless sink had been ( removed myself before they got there). Also installed a new pressure control valve into the house and checked the state of my electric water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

Tony P.
11/2015
5.0
plumbing, water heater repair
  + 0 more
Came on a Sunday morning, having informed me in advance that charges would have to be at time and a half (only reason for not giving a high score on price). Completed the entire repair in under an hour and then took time to start up the hot water tank system and check all associated piping connections. Very courtious and professional.
Description of Work: Came on a Sunday morning for emergency water pipe repair. Had to cut out a portion of the wall where the pipe failed to make the repair and coordinated with the water mitigation team to get the job done quickly and properly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jeff W.
10/2015
5.0
plumbing
  + -1 more
Arrive promptly, very professional service. I have used them a lot and I have always been happy with their service. They work fast and always do an excellent job. I would refer them to anyone. They are the best plumbing company I have ever done business with.
Description of Work: Replaced broken sump pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ira B.
10/2015
5.0
drain cleaning, plumbing
  + 0 more
Very well. The team of two showed up on time and rapidly and professionally did the repairs. They went the extra mile to replace the worn flappers and new water lines. They cleaned up any water and left absolutely no mess. They were entirely professional and efficient. All repairs were well done. I will definitely use them again. I recommend them highly.
Description of Work: Repaired two leaking toilet tanks and cleared a clogged shower drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from 3rd Rock Plumbing LLC
Thank you for your review. We value all of our customers and appreciate the time you took to let us know your experience. We appreciate you keeping us in mind for any of your future plumbing needs.

Ian G.
09/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
We had a stopped up bathroom (everything was backing up in a bathroom in a building separate from our house, and the sewer pipe is at least 100 feet from the septic bed with not much of an incline to it. One way or another, it got significantly plugged up with all the attendant unpleasantness. The guys showed up as promised within 5 business hours of the call (called at 4:30 pm on Wed, arrived by noon on Thu) and dealt with the issue. They did have to make a return journey to their shop because their usual snake wasn't long enough. They also went under the house and checked the pipe into the septic tank and discovered a possible issue with the septic tank. We followed up on that with the guys who pumped our septic tank (see review of Bumgarner Septic Services) who discovered an issue with the outgoing filter. The guys at 3rd Rock Plumbing could have just unclogged the pipe and gone on their way, but they went the extra mile to make sure everything was good, to try to understand why the pipe clogged in the first place, etc., and as a result, prevented what could have been a significant issue for our house (i.e. serious septic backup into our house).
Description of Work: Unclogged a very long sewer pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from 3rd Rock Plumbing LLC
We appreciate you taking the time to write a review and for choosing 3rd Rock Plumbing. We hope you will keep us in mind if you have any future plumbing needs.

richard E.
04/2015
3.0
plumbing
  + -1 more
Good lob but plumbing house cal should be 75-$90. ,not $140 too high
Description of Work: thraw frozen water lines

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$140

Response from 3rd Rock Plumbing LLC
We apologize that you did not find value in the service that we provided. Our goal is always to provide quality service at a reasonable price. Please remember that our services and products all come with a one year warranty. Thank you for taking the time to leave your feedback.

PETER W.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
The employee was professional and on time. Found out weight snapped off which restricted flow.
Description of Work: 3rd Rock Plumbing came out to unclog drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from 3rd Rock Plumbing LLC
Thank you for choosing 3rd Rock Plumbing. We are glad that you found value in the service that we provided. We appreciate all of our customers and please call us if you have any future plumbing needs.

Denise D.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
He arrived on time, he was very nice and introduced himself. He asked me what I wanted done and then he gave me an estimate before he started the work. When he was finished he made sure everything was done to my satisfaction. I would/will definitely use them again and I will also recommend them to my friends.
Description of Work: He removed the kitchen faucet which was leaking and installed a new one, he fixed a leak between the two sinks in our bathroom, and he unclogged the drain in the bathtub and cleaned everything before he put it back in the tub. He checked a faucet outside as well but I decided to leave it for now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from 3rd Rock Plumbing LLC
Thank you for taking the time to leave your review. We strive for excellent customer service and quality plumbing. The biggest compliment you can give us is to refer to friends and neighbors. Thanks!!

Michelle S.
03/2015
5.0
gas logs
  + -1 more
They were very professional. I called and they were out immediately. They did quality work and had a good price. They were great. I paid about $500 and that included creating a new line, all the inspections, and installing the stove.
Description of Work: I had 3rd Rock Plumbing LLC install a gas line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from 3rd Rock Plumbing LLC
Thanks for your recent review! We appreciate you taking the time to leave feedback. Thanks for choosing 3rd Rock Plumbing and let us know if you need anything in the future.

Margaret H.
11/2014
5.0
drain cleaning, plumbing
  + 0 more
Efficiently cleared tub and sink drains utilizing 2-foot long metal probe to pull out hair/debris. Plumber was courteous and knowledgeable. Work took ~ 1 hour to complete.
Description of Work: Unstopped 6 slow to very slow bathroom drains

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from 3rd Rock Plumbing LLC
Thanks so much for taking the time to leave your review. We appreciate you choosing 3rd Rock Plumbing. Please remember that the price includes a one year warranty on parts and labor. Hope you have a wonderful 2015!

Contact information

1003 19th St SW, Hickory, NC 28602

http://3rdrockplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.28991
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Gas Logs,
Water Filtration and Softening,
Kitchen and Bath Remodeling

FAQ

3rd Rock Plumbing LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

3rd Rock Plumbing LLC accepts the following forms of payment: Check,PayPal
No, 3rd Rock Plumbing LLC does not offer free project estimates.
Yes, 3rd Rock Plumbing LLC offers eco-friendly accreditations.
No, 3rd Rock Plumbing LLC does not offer a senior discount.
No, 3rd Rock Plumbing LLC does not offer emergency services.
Yes, 3rd Rock Plumbing LLC offers warranties.
3rd Rock Plumbing LLC offers the following services: Professional, full-service plumbing. Drain cleaning, sump pumps, standard and tankless water heaters, garbage disposals, faucet repair & replacement, water testing, water filtration systems, toilet and bidet installation/repair and repiping projects, as well as sewer line scoping. Water, septic and fuel gas line installs and repair.
No week-night or weekend emergency service. We do not service well pumps.

Contact information

1003 19th St SW, Hickory, NC 28602

http://3rdrockplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed