3rd Rock Plumbing LLC

Plumbing, Drain Cleaning, Water Heaters,

About us

Thank you for your interest in 3rd Rock Plumbing. With over 15 years of plumbing experience, we are confident that we can help you with your plumbing needs. Our professional, punctual, and experienced staff look forward to hearing from you today! We offer 10% Senior Citizen and Military Veteran discounts on repairs.

Business highlights

16 years of trusted experience

Services we offer

Professional, full-service plumbing. Drain cleaning, sump pumps, standard and tankless water heaters, garbage disposals, faucet repair & replacement, water testing, water filtration systems, toilet and bidet installation/repair and repiping projects, as well as sewer line scoping. Water, septic and fuel gas line installs and repair.

Services we don't offer

No week-night or weekend emergency service. We do not service well pumps.

Amenities

Warranties
Yes
Senior Discount

10% on repairs



Accepted payment methods

Check
PayPal


Photos of past projects

Reviews

4.9157 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
3%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 126-157 of 157 reviews

Jeff W.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Exceptional work, very professional, they arrived promptly, I'm very pleased with the survice
Rating CategoryRating out of 5
Yes, I recommend this pro

David S.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replace water pressure regulator and fixed toilet cistern

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Todd G.
10/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: When the driver arrived, he knocked the awning off of my house, which landed on my stainless grill, breaking it. That's fine, accidents happen, but it's the way a company handles the accident, that defines their character. After finally deciding on a contractor, (my fault for taking a few weeks on that end), we used a friend of the owner's, and I thought all was going to be well. The work was shorty and unfinished, and I haven't been able to get him back out there. I decided the headache was worse than the damage, and just decided to give up. I was never compensated for the grill, nor was any even discussed with me, by the owner.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0


jean F.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They seem very efficient. There's two men that came and are working together to fix leaking faucets. We have actually had them before about a year ago and they'd done such a good job and that's why we called them back again. I went back to Angie's List to make sure that they still had a good rating, and they did!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from 3rd Rock Plumbing LLC
Thanks for using 3rd Rock Plumbing. We strive to exceed customer expectations and appreciate your kind words. Please let us know if you need help in the future.

James Y.
08/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Replace outside faucet that was leaking. Clean shower supply line that was clogged.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from 3rd Rock Plumbing LLC
We appreciate your feedback regarding your experience with 3rd Rock Plumbing. We strive to exceed the expectations of our customers, as they are our top priority. Thank you for choosing us for your plumbing needs.

theresa P.
05/2015
4.0
water heater repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from 3rd Rock Plumbing LLC
Thank you for taking the time to review your experience with 3rd Rock Plumbing. Customer satisfaction is very important to us and we hope we can help you with any future plumbing needs you may have.

Mark H.
05/2015
4.0
plumbing, water heater repair
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0
punctuality
5.0

$900

Response from 3rd Rock Plumbing LLC
We appreciate you choosing 3rd Rock Plumbing and leaving a review. We did notice that you noted you would not use us again, but did not indicate why. Customer service and quality plumbing is our top priority and we would appreciate the opportunity to know what we could do to improve your experience. We hope to get the chance to help you in the future.

Brigette D.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 3rd Rock Plumbing LLC
Thank you so much for choosing 3rd Rock Plumbing! We so appreciate you as a customer and please let us know if we can help you in the future.

marilyn B.
04/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: They unplugged my drain. I had tried unsuccessfully to unplug it myself. He showed me what I was doing wrong so I could unplug it next time! I would use them in the future. They were courteous and helpful. The price, as best I can recall seemed a little on the high side, but I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 3rd Rock Plumbing LLC
We appreciate you taking the time to leave a review for 3rd Rock Plumbing. Customer service and quality work are our top priority. Please let us know if we can help you in the future.

Viki R.
01/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Toilet was not completely flushing. The technician used an auger to remove any debris and toilet has worked flawlessly ever since. The other toilets were checked during service call and had no issues. The tech arrived on time, promptly took care of issue and answered all my questions and offered preventative information.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Wesley C.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Researched and repaired a water leak (turns out it was in one of the bathrooms).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from 3rd Rock Plumbing LLC
Thank you so much for choosing 3rd Rock Plumbing. We appreciate you taking the time to leave a review and look forward to helping you with any future plumbing needs.

Vickie S.
12/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Unclogged stopped up toilet line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from 3rd Rock Plumbing LLC
Thank you for your recent review of your experience with 3rd Rock. We appreciate all of our customers and their opinion. Thanks for your business and Happy New Year!

Mike G.
12/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from 3rd Rock Plumbing LLC
Thanks for your recent business and review. Customer satisfaction is our number one priority. Please let us know if we can help in the future. Happy New Year!

John A.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Connection to city tap and worked through multple pipe connections in order to msintan well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from 3rd Rock Plumbing LLC
Thanks for choosing 3rd Rock Plumbing! We appreciate your business and your opinion on your service from us. Please let us know if you we can help you in the future.

theresa P.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: They put a whole house water shut off inside for us. No more going outside if we need to turn the water off. They were fast and left no mess. Would call them again in a minute. |

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from 3rd Rock Plumbing LLC
Thank you for choosing 3rd Rock Plumbing. We appreciate your business and hope we can help you in the future.

Valerie G.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed shower and replaced kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from 3rd Rock Plumbing LLC
Thank you for taking the time to comment on your experience with 3rd Rock Plumbing. We appreciate your business and satisfying our customers is our number one priority.

Luke W.
09/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from 3rd Rock Plumbing LLC
Thanks for the feedback! We appreciate all of our customers and strive to provide top quality service and products. Please let me know if we can assist you in the future.

Mary N.
09/2014
5.0
plumbing, water heater repair
  + 0 more
very professional
Description of Work: installed a new water heater and removed old one

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from 3rd Rock Plumbing LLC
Thanks for taking the time to rate your experience with 3rd Rock Plumbing. We are grateful for our customers and always strive to exceed their expectations. Thanks for choosing us for your plumbing needs and let us know if you need us in the future.

naomi E.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: They fixed my kitchen sink and did a great job, on time, and complete!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from 3rd Rock Plumbing LLC
Thanks [removed member name]! We appreciate you taking the time to leave a review of your experience. Please let us know if you need us in the future.

Jorena B.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$700

Response from 3rd Rock Plumbing LLC
Thank you for choosing 3rd Rock Plumbing. Customer service is our top priority and we are glad you are satisfied with the work we performed.

Larry G.
04/2014
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
unknown
Description of Work: They fixed a pressure relief valve on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from 3rd Rock Plumbing LLC
We appreciate you choosing 3rd Rock Plumbing for your plumbing needs. We are sorry that you did not find value in all areas of our service, mainly the price, but please remember that the price includes a warranty on parts and labor. Please let us know if we can help you with any future needs.

Shirley B.
04/2014
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
unknown
Description of Work: Received recommendation from Angie's list. Called regarding a clogged kitchen sink. They came within 24 hours and in bad weather! Service providers were professional and courteous. They followed-up with a written "thank you". They suggested ways that I could avoid future problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from 3rd Rock Plumbing LLC
Thank you so much for your kind words regarding your experience working with 3rd Rock Plumbing. Our customers are our first priority and we are so glad that you found value in our work. Please let us know if we can help you in the future.

Ed K.
02/2014
5.0
plumbing
  + -1 more
Great.
Description of Work: Fixed leaky sink, installed a faucet in a second sink and corrected a water flow problem in the bathtub and shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from 3rd Rock Plumbing LLC
We appreciate you choosing 3rd Rock Plumbing for your plumbing needs. Please let us know if we can assist you in the future.

Heather M.
12/2013
5.0
plumbing
  + -1 more
3rd Rock is a great business.
Description of Work: I am a many times over customer. Jim and Mike have done several jobs for us including digging and installing a new water line, repairing a leak, installing a new toilet, and installing gas logs. We could not be more pleased with their work and professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from 3rd Rock Plumbing LLC
Thank you so much [member name removed] for your kind words and recommendation. We appreciate your business and hope we can help you in the future if you need us.

Nora B.
11/2013
5.0
water heater repair
  + -1 more
Replaced hot water heater.
Description of Work: I used 3rd Rock Plumbing LLC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Response from 3rd Rock Plumbing LLC
(member name removed), Thank you for choosing 3rd Rock Plumbing to replace your water heater. We appreciate your business and look forward to helping you again in the future.

Contact information

1003 19th St SW, Hickory, NC 28602

http://3rdrockplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.28991
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Gas Logs,
Water Filtration and Softening,
Kitchen and Bath Remodeling

FAQ

3rd Rock Plumbing LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

3rd Rock Plumbing LLC accepts the following forms of payment: Check,PayPal
No, 3rd Rock Plumbing LLC does not offer free project estimates.
Yes, 3rd Rock Plumbing LLC offers eco-friendly accreditations.
No, 3rd Rock Plumbing LLC does not offer a senior discount.
No, 3rd Rock Plumbing LLC does not offer emergency services.
Yes, 3rd Rock Plumbing LLC offers warranties.
3rd Rock Plumbing LLC offers the following services: Professional, full-service plumbing. Drain cleaning, sump pumps, standard and tankless water heaters, garbage disposals, faucet repair & replacement, water testing, water filtration systems, toilet and bidet installation/repair and repiping projects, as well as sewer line scoping. Water, septic and fuel gas line installs and repair.
No week-night or weekend emergency service. We do not service well pumps.

Contact information

1003 19th St SW, Hickory, NC 28602

http://3rdrockplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed