Benjamin Franklin Plumbing - Hendersonville

Plumbing, Water Heaters, Drain Pipe Installation,

About us

Benjamin Franklin Plumbing - Hendersonville has been serving the Hendersonville and Asheville area for 5 years. We promise prompt and professional service to all of our customers. “If There’s Any Delay, It’s You We Pay.®” We look forward to solving all your plumbing repair, installation and service needs. Additional phone - (866) 860-0052. Additional contact names - George Phillip Muniz, Rebecca Muniz. Additional DBAs - Legacy Inc, Gas Piping & Plumbing.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing repair, replacement & installation, water heaters, water softeners & drain cleaning.

Services we don't offer

Pump septic tanks.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6120 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
5%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 51-75 of 120 reviews

Ian H.
01/2014
4.0
water softeners
  + -1 more
They did very nice work. They were very prompt, nice, and cordial. They were a little expensive but they did a great job. I would use them again.
Description of Work: They installed a water purifying system for my well and shocked the well.

Rating CategoryRating out of 5
quality
5.0
value
4.0

Yes, I recommend this pro

STEVE W.
01/2014
4.0
plumbing
  + -1 more
It was okay and it was an easy fix. They got the job done in less than 30 minutes. He was very nice, personable, and very business-like. The scheduling was good and they were able to meet the time I needed it to be done.
Description of Work: They repaired a small leak in the bathroom sink.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

nanci P.
01/2014
5.0
plumbing
  + -1 more
quoted me in three stages regarding the yard. priced a bit high but you get what you pay for. highly recommend this company he also came out prior to the standing water issue to unclog a kitchen drain.
Description of Work: replaced a facit in my mud sink. walked around the house to see if we could get rid of our standing water issue in the yard checked all the drain spouts and gave recommendations how to fix problem

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Gregory W.
01/2014
5.0
plumbing
  + -1 more
Installed new faucets in two bathrooms
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Constance W.
08/2013
5.0
plumbing
  + -1 more
Jim Ferreyra from Ben Franklin Plumbers was great!! They gave me an 11:00 a.m to 2:00 p.m window and Jim was there some time around 11:30/11:45. He showed me where everything was in our new home, and made recommendations that never would have occurred to me. Part of the price above is having joined the Ben Society which is one of the best deals out there.
Description of Work: Jim fixed everything with knowledge and ease. My plumbing issues were not complicated except for the garbage disposer I wanted removed. Jim had it done in good time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Elizabeth C.
11/2012
5.0
plumbing
  + -1 more
They were very thorough and pointed out more issues than I had noticed myself. The owner came out, took his time and did not rush it.
Description of Work: They came out and gave me an estimate for various projects.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt G.
06/2012
5.0
plumbing
  + -1 more
I called them and they came out and took care of the problem. The guy that came out was very nice and he did a great job. He was really quick. He was in and out within an hour and the price was pretty reasonable.
Description of Work: We have copper pipes that had a small leak right at one of the sections where 3 pipes were connected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ELIZABETH P.
05/2012
5.0
plumbing
  + -1 more
They come on time, are exactly on estimate, and they have made great recommendations.
Description of Work: They installed a faucet and sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronnie H.
04/2012
5.0
plumbing
  + -1 more
Over all time of work was 3 and 1/2 hours.
Description of Work: Stopped drain on bathtub. Opened up drain. Suggested that trap beneath tup be replaced with larger pipe to provide better drainage, which I agreed. Replaced piping and did a wonderful gob. Do's scheduled appointment the next morning after I called them the day before. Showed up on time. Does wonderful work. Dont's Af first appearance I had doubt's about their work, but that changed when I saw them at work. Prices are high but that is the price you pay for good work.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Mariana/Dan W.
04/2012
5.0
plumbing, water heater repair
  + 0 more
We were having some issues with the temperature control and they came in and fixed our shower heads so that they would regulate the temperature. They went out of their way to make us happy. Their costs were comparable to others in the area. We will continue to use them in the future for any plumbing that needs to be done in our home.
Description of Work: They put in a tank less, on demand hot water heater for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael J.
02/2012
5.0
plumbing, water softeners
  + 0 more
They were very good. They were on time, did what they said they were going to do. They were easy to deal with, personable.
Description of Work: We had a new water filter system and did a yearly maintenance check.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Mary K.
01/2012
1.0
plumbing, drain cleaning
  + 0 more
They came out to fix my toilet. They attempted to fix the toilet but never did fix it. They told me what it was going to cost and then they tried selling me a water softener. They told me that I needed it and I knew I didn't need one. I was not impressed with them at all. I had a bad experience with them and would not recommend them to anyone.
Description of Work: They came out and to fix my toilet. They attempted to fix the toilet but never did fix it. They told me what it was going to cost and then tried selling me a water softener. They told me that I needed it and I knew I didn't need one. I was not impressed with them at all. I had a bad experience with them and would not recommend them to anyone.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

John S.
01/2012
2.0
plumbing, drain cleaning
  + 0 more
As far as price, it was not a matter of keeping their word. They had to order a part. As I recall, that was on a Wednesday. It was to be in on Thursday. I never heard from them on Thursday. I called on Friday, and the woman that answered the phone said that she would check in a minute. It did come in when it was supposed to come in. They never called me, never showed up, and didn’t show up on Friday either, but said they would be there on Saturday. They were there on Saturday. I think they suspected that I was very upset. They offered to knock off $25. I thought that was pretty cheap offer for the day I spent waiting for them to call so I could go over the other house, bring them in, and get the job done. I would not use them again in the future. I had nobody else to compare to on the price. The work they did was fine. It was the timing. They were professional except for trying to going to do somebody else’s job while I was sitting and waiting for them.
Description of Work: I used the services of Benjamin Franklin Plumbing of Hendersonville last fall.

Rating CategoryRating out of 5
quality
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55

Janie D.
12/2011
5.0
plumbing, water heater repair
  + 0 more
They did an excellent job; the technician was very nice and explained everything he was doing to do before he did it. When he finished he explained everything that he did so that I understood exactly what I spent my money on. It was great; I have much better water pressure now and I am not afraid of pipes bursting. I thought the price was reasonable; they quality was good; they were on time and got the job done in a timely manner. The problems started on a Friday so they came out promptly to do a temporary fix so that I could at least temporarily have hot water then they came back on Monday to do the main work. They cleaned up after themselves and left everything in tip top shape. I will use them again in the future.
Description of Work: I used Benjamin Franklin Plumbing - Hendersonville to replumb our house including new water lines in the sinks and bathrooms and install a water heater. They upgraded everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

jim W.
12/2011
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They were really prompt and I will use them again in the future.
Description of Work: I used Benjamin Franklin Plumbing - Hendersonville to diagnose a leak in the radiant floor heating unit at my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Fred N.
11/2011
5.0
plumbing, water heater repair
  + 0 more
We bought a deal with them and we would use them again.
Description of Work: Benjamin Franklin Plumbing checked all of the plumbing, the water heater, and all that sort of stuff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mary Lou V.
05/2011
2.0
plumbing, home remodeling
  + 0 more
I bought a faucet, and there was a serious problem with the charges. His labor costs were extremely high, as well as the cost for the faucet itself. I called multiple different suppliers and plumbers and he over charged me so much higher than everyone! He quoted me over $662 for the faucet and installation, and it was just a third of the price for the faucet at a regular retail store. He went over my house, and told me that the two shower faucets' cartridges needed to be replaced. When someone else looked at everything, he said nothing needed to be replaced outside of the water heater part, but I had the other guys replace it. They advertise that if they are a minute late, you get paid for every minute they are late. He never called and never came when he was supposed to be there. When I reminded them, the man argued with me on the phone and finally decided to credit me $50.
Description of Work: Installing a faucet

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$662

Response from Benjamin Franklin Plumbing - Hendersonville
We always value our clients input and concerns about our services and professionalism. As normal practice, we do not counter respond negatively. In this circumstance we feel a response is warranted. Our clients always have the opportunity to reject or accept any of our prequoted options. This situation was not an emergency and we did provide the client with several options ranging in price. The client chose the higher end option which was a quality fixture. We never pressure anyone to purchase any particular item that is why we offer options with full disclosure. We do admit our tardiness and responded with a credit. In response to the other water situation which was related to the clients tub which had inconsistent hot water, we evaluated a malfunctioned part near the circulating pump. We only recommended the shower cartridge replacement because of similar occurances in the clients neighborhood. We were clear that there would be no charge for the shower cartridge if it did not resolve the problem as is always our practice. The client decided to address these issues through her home warranty provider.

Cindy L.
05/2011
4.0
plumbing, home remodeling
  + 0 more
Everything went well, but shower door was not cut to proper size (manufacturer fault), so another door was ordered; took appox. 5 days to get new door. Cultured marble walls look nice.
Description of Work: Remodeled shower area. Removal of existing white molded plastic shower enclosure and installed cultured marble sheet, new shower door, and base. Used existing shower head and faucet. Hauled away all old materials.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$4,400

Mary W.
04/2011
5.0
plumbing
  + -1 more
Very punctual and professional. Excellent!
Description of Work: Repaired my washing machine and installed. Changed the electric lines as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Jacqueline S.
04/2011
5.0
plumbing
  + -1 more
Responded to our emergency call right away and arrived within an hour. Dug in ground to locate water leak and had us call water dept. to shut down meter. Could not locate exact location of leak and needed larger equipment. Had to return with that the next day and finally located and repaired leak and restored dug out area of ground. Also came inside to repair a coup[le of smaller plumbing problems.
Description of Work: located & repaired water line break outside our house. Also repaired inside toilet and faucet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Robert S.
03/2011
5.0
plumbing, water heater repair
  + 0 more
I would rate the overall experience as very good. The only thing that makes me hesitate giving an excellent rating is that the price seems a little on the high side although I do not know that to be a fact. Maybe Ben Franklin is right in the ballpark, but I did not get other estimates. I went by the rating on Angie's List and when I called Ben Franklin and went by their shop, I was impressedd by the courtesy and professionalism. When you call Ben Franklin, Becky answers the phone quickly and immediately identifies herself and says something to the effect of: 'How can I make your day easier?' Nice! There was a service rep in the shop when I visited and he was very knowledgeable and professional. I made the appointment and Ben Franklin gave me the date and time frame I wanted. Rep Richard A was on time; he called before he came out. He put slip overs on his shoes to keep the house clean. He did a great job and cleaned up after himself. You would not know that a service call was done. The bracket on the wall is heavy duty and should last a long time. The time between filter changes should be much longer. During the service call, my wife got me on the phone with Richard (twice); he was very thorough; precise; and patient with his explanations. Very nice! Richard gave a sales pitch re a new water heater and when I said I would wait until this one breaks, he did not press the issue. It was a good visit and I would definitely use Ben Franklin again.
Description of Work: Service rep took out the old water well filter and replaced it with a new one that is larger and more efficient. The rep also cleaned the bottome sludge from the water heater; cleaned the electric anodes; replaced some valves on it; and performed a camera inspection of the inside of the water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$718.4

Timothy A.
02/2011
5.0
plumbing, water heater repair
  + 0 more
They were on time and the work was satisfactory.
Description of Work: They did some warranty work on the new water heater they installed. They did some repairs. It was a factory flaw on the unit. The dip tube was not installed and they installed it correctly.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHARLES H.
02/2011
2.0
plumbing, drain cleaning
  + 0 more
I just opened my account with Angies List, so this is the first time I have used this method of getting pre-approved services. This is what happened and I found it to be EXTREMELY RUDE and ABUSIVE,, I have a semi plugged main drain in my home, I say semi plugged because it does drain slowly and will clear. So I called Benjamin Franklin Plumbing and talked with BECKY. I informed her of my problem and asked for an estimated cost and also told her I was aware that it was just an estimate because no one had from thier company had yet seen it. But I also informed her I had a limited budget and needed some sort of idea. She stated that no one at the company had ever told her what it would cost and she would check and get back with me in 2 or 3 hours I also informed her that I had the Angie List FREE service call coupon. Two hours later she called back and was as avaseive as possible stateing how it could be this and that when I agreed and asked her to cut to the chase I WAS INFORMED BY BECKY THAT : there was nothing and NO way the company she works for could be of help and hung up on me.... This I feel is RUDE and ABUSIVE.. I dont feel that I can be the only one to ask for an estimated price. If it is not their company policy ro give one without an inspection first all she had to do was say so, or if she wanted to give me a range that also would have been acceptable. So I find it very hard that NO-ONE has had any problem with this company. But as for me I will never call them again nor will I ever say anything but what happened to me. I am so sorry for this to have happened discussion and wuestions are what I feel we all make our decisions on and to have hung on anyone this shows a childish not business like attitude Thank You
Description of Work: I just opened my account with Angies List, so this is the first time I have used this method of getting pre-approved services. This is what happened and I found it to be EXTREMELY RUDE and ABUSIVE,, NO SERVICES OR HELP OR ASSISTANCE WAS EVER GIVEN DUE TO BECKY HANGING UP ON ME

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Ken D.
02/2011
5.0
plumbing, drain pipe
  + 0 more
I thought that they were good. They came when they said they were going to be here. He explained things well. I liked that they told us upfront what it would cost before they did anything. The people were friendly and helpful.
Description of Work: I used Benjamin Franklin Plumbing – Hendersonville replaced some leaking faucets a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

richard J.
09/2010
5.0
plumbing, drain pipe
  + 0 more
Philip Muniz came and inspected the job. problem was water leaking through wall when rain is blowing against house. he offered two alternatives. plus he offered that the back porch downspouts should be connected to a closed pipe and connected to the existing system. i chose to go the full thing. Sat I called and said lets go. He wanted to come by Monday and sign contract and collect 1/2 estimate. I told him that our bank requires three days to transfer money and that meant Thu. He came anyway and started work with a signed contract but no money. he and Dennis worked HARD all day and achieved most work on Wed. Finished Thur. When estimating work to be done below ground there are many unknowns. Muniz encountered unexpected things but proceeded and worked around them. I am impressed with his professionalism and knowledge. I watched most of the work and photographed the whole operation. No problem with Benjamin Franklin.
Description of Work: Split level downstairs. 25-30 linear feet earth removed from wall to foundation drain. Replaced foundation drain . cleaned wall and concreted grout openings. put thick rubberized waterproofing along whole wall. gravel to 8 inches from surface. hand constructed window well with pavers. attached downspouts from back of porch to 4 inch pipe underground to attach at corner of lower house with other downspout. sloped fill against house so water runs away. replanted boxwoods. planted extra boxwoods that didn't fit in yard at owners choice. seeded whole area with grass. finished job in two days. he ordered too much gravel for the job and spread it along back access to create a firm roadway for future use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Contact information

3278 Asheville Hwy Ste B, Hendersonville, NC 28791

www.benjaminfranklinplumbing.com/franchises/nc/hendersonville.aspx

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.16248
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Pipe Installation,
Water Filtration and Softening,
Drain Cleaning,
Kitchen and Bath Remodeling,
Wells and Pumps,
Natural Gas Lines,
Appliance Sales and Installation,
Gas Logs,
Basement Waterproofing

FAQ

Benjamin Franklin Plumbing - Hendersonville is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Benjamin Franklin Plumbing - Hendersonville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Benjamin Franklin Plumbing - Hendersonville does not offer free project estimates.
No, Benjamin Franklin Plumbing - Hendersonville does not offer eco-friendly accreditations.
Yes, Benjamin Franklin Plumbing - Hendersonville offers a 10% senior discount.
Yes, Benjamin Franklin Plumbing - Hendersonville offers emergency services.
Yes, Benjamin Franklin Plumbing - Hendersonville offers warranties.
Benjamin Franklin Plumbing - Hendersonville offers the following services: Plumbing repair, replacement & installation, water heaters, water softeners & drain cleaning.
Pump septic tanks.

Contact information

3278 Asheville Hwy Ste B, Hendersonville, NC 28791

www.benjaminfranklinplumbing.com/franchises/nc/hendersonville.aspx

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM