Benjamin Franklin Plumbing - Hendersonville

They are really good. They did great work. They are usually on time and if they are not they will let you know. I have been very satisfied with them. I trust their work. The plumber is professional and they make sure that they have all the equipment. They cover up their shoes before they come into your house. They wear nice uniforms. The scheduling is not an issue and they do what they can to work you in as quickly as possible.

It was okay and it was an easy fix. They got the job done in less than 30 minutes. He was very nice, personable, and very business-like. The scheduling was good and they were able to meet the time I needed it to be done.

quoted me in three stages regarding the yard. priced a bit high but you get what you pay for. highly recommend this company he also came out prior to the standing water issue to unclog a kitchen drain.

Installed new faucets in two bathrooms

Jim Ferreyra from Ben Franklin Plumbers was great!! They gave me an 11:00 a.m to 2:00 p.m window and Jim was there some time around 11:30/11:45. He showed me where everything was in our new home, and made recommendations that never would have occurred to me. Part of the price above is having joined the Ben Society which is one of the best deals out there.

They were very thorough and pointed out more issues than I had noticed myself. The owner came out, took his time and did not rush it.

I called them and they came out and took care of the problem. The guy that came out was very nice and he did a great job. He was really quick. He was in and out within an hour and the price was pretty reasonable.

They come on time, are exactly on estimate, and they have made great recommendations.

Over all time of work was 3 and 1/2 hours.

We were having some issues with the temperature control and they came in and fixed our shower heads so that they would regulate the temperature. They went out of their way to make us happy. Their costs were comparable to others in the area. We will continue to use them in the future for any plumbing that needs to be done in our home.

They were very good. They were on time, did what they said they were going to do. They were easy to deal with, personable.

They came out to fix my toilet. They attempted to fix the toilet but never did fix it. They told me what it was going to cost and then they tried selling me a water softener. They told me that I needed it and I knew I didn't need one. I was not impressed with them at all. I had a bad experience with them and would not recommend them to anyone.

As far as price, it was not a matter of keeping their word. They had to order a part. As I recall, that was on a Wednesday. It was to be in on Thursday. I never heard from them on Thursday. I called on Friday, and the woman that answered the phone said that she would check in a minute. It did come in when it was supposed to come in. They never called me, never showed up, and didn’t show up on Friday either, but said they would be there on Saturday. They were there on Saturday. I think they suspected that I was very upset. They offered to knock off $25. I thought that was pretty cheap offer for the day I spent waiting for them to call so I could go over the other house, bring them in, and get the job done. I would not use them again in the future. I had nobody else to compare to on the price. The work they did was fine. It was the timing. They were professional except for trying to going to do somebody else’s job while I was sitting and waiting for them.

They did an excellent job; the technician was very nice and explained everything he was doing to do before he did it. When he finished he explained everything that he did so that I understood exactly what I spent my money on. It was great; I have much better water pressure now and I am not afraid of pipes bursting. I thought the price was reasonable; they quality was good; they were on time and got the job done in a timely manner. The problems started on a Friday so they came out promptly to do a temporary fix so that I could at least temporarily have hot water then they came back on Monday to do the main work. They cleaned up after themselves and left everything in tip top shape. I will use them again in the future.

They were really prompt and I will use them again in the future.

We bought a deal with them and we would use them again.

I bought a faucet, and there was a serious problem with the charges. His labor costs were extremely high, as well as the cost for the faucet itself. I called multiple different suppliers and plumbers and he over charged me so much higher than everyone! He quoted me over $662 for the faucet and installation, and it was just a third of the price for the faucet at a regular retail store. He went over my house, and told me that the two shower faucets' cartridges needed to be replaced. When someone else looked at everything, he said nothing needed to be replaced outside of the water heater part, but I had the other guys replace it. They advertise that if they are a minute late, you get paid for every minute they are late. He never called and never came when he was supposed to be there. When I reminded them, the man argued with me on the phone and finally decided to credit me $50.

Everything went well, but shower door was not cut to proper size (manufacturer fault), so another door was ordered; took appox. 5 days to get new door. Cultured marble walls look nice.

Very punctual and professional. Excellent!

Responded to our emergency call right away and arrived within an hour. Dug in ground to locate water leak and had us call water dept. to shut down meter. Could not locate exact location of leak and needed larger equipment. Had to return with that the next day and finally located and repaired leak and restored dug out area of ground. Also came inside to repair a coup[le of smaller plumbing problems.

I would rate the overall experience as very good. The only thing that makes me hesitate giving an excellent rating is that the price seems a little on the high side although I do not know that to be a fact. Maybe Ben Franklin is right in the ballpark, but I did not get other estimates. I went by the rating on Angie's List and when I called Ben Franklin and went by their shop, I was impressedd by the courtesy and professionalism. When you call Ben Franklin, Becky answers the phone quickly and immediately identifies herself and says something to the effect of: 'How can I make your day easier?' Nice! There was a service rep in the shop when I visited and he was very knowledgeable and professional. I made the appointment and Ben Franklin gave me the date and time frame I wanted. Rep Richard A was on time; he called before he came out. He put slip overs on his shoes to keep the house clean. He did a great job and cleaned up after himself. You would not know that a service call was done. The bracket on the wall is heavy duty and should last a long time. The time between filter changes should be much longer. During the service call, my wife got me on the phone with Richard (twice); he was very thorough; precise; and patient with his explanations. Very nice! Richard gave a sales pitch re a new water heater and when I said I would wait until this one breaks, he did not press the issue. It was a good visit and I would definitely use Ben Franklin again.

They were on time and the work was satisfactory.

I just opened my account with Angies List, so this is the first time I have used this method of getting pre-approved services. This is what happened and I found it to be EXTREMELY RUDE and ABUSIVE,, I have a semi plugged main drain in my home, I say semi plugged because it does drain slowly and will clear. So I called Benjamin Franklin Plumbing and talked with BECKY. I informed her of my problem and asked for an estimated cost and also told her I was aware that it was just an estimate because no one had from thier company had yet seen it. But I also informed her I had a limited budget and needed some sort of idea. She stated that no one at the company had ever told her what it would cost and she would check and get back with me in 2 or 3 hours I also informed her that I had the Angie List FREE service call coupon. Two hours later she called back and was as avaseive as possible stateing how it could be this and that when I agreed and asked her to cut to the chase I WAS INFORMED BY BECKY THAT : there was nothing and NO way the company she works for could be of help and hung up on me.... This I feel is RUDE and ABUSIVE.. I dont feel that I can be the only one to ask for an estimated price. If it is not their company policy ro give one without an inspection first all she had to do was say so, or if she wanted to give me a range that also would have been acceptable. So I find it very hard that NO-ONE has had any problem with this company. But as for me I will never call them again nor will I ever say anything but what happened to me. I am so sorry for this to have happened discussion and wuestions are what I feel we all make our decisions on and to have hung on anyone this shows a childish not business like attitude Thank You

I thought that they were good. They came when they said they were going to be here. He explained things well. I liked that they told us upfront what it would cost before they did anything. The people were friendly and helpful.

Philip Muniz came and inspected the job. problem was water leaking through wall when rain is blowing against house. he offered two alternatives. plus he offered that the back porch downspouts should be connected to a closed pipe and connected to the existing system. i chose to go the full thing. Sat I called and said lets go. He wanted to come by Monday and sign contract and collect 1/2 estimate. I told him that our bank requires three days to transfer money and that meant Thu. He came anyway and started work with a signed contract but no money. he and Dennis worked HARD all day and achieved most work on Wed. Finished Thur. When estimating work to be done below ground there are many unknowns. Muniz encountered unexpected things but proceeded and worked around them. I am impressed with his professionalism and knowledge. I watched most of the work and photographed the whole operation. No problem with Benjamin Franklin.