Benjamin Franklin Plumbing - Hendersonville

They are very good. They do like you to do a yearly contract. The price is expensive, but I do recommend them as a plumber. They are highly qualified. We have not had any problems with them at all.

He's been excellent. The franchise owner there is a very capable, competent individual. They are not the least expensive but are very knowledgeable and work efficiently.

The technician was very nice and went to work immediately. He explained what had to be done and it took about an half hour to fix the break. The huge disappointment was the final price,nearly $500 dollars for a 22" piece of pipe, solder and their time. I would warn anyone to shop around to find a better price even if it means shutting the water off over night. The older people in our community should take notice of this.!!!!!!!!!!!!

We just changed to Benjamin Franklin Plumbing. The reason for is we had to replace a water heater and they came in with a bid that was way lower than Four Seasons, Four Seasons is pretty expensive. They were here about three weeks ago. It was 3300 dollars. Compared to others the price is good. The quality was good. They have real good responsiveness. They came out on Labor Day weekend. They had to come out once and it could have been done right the first time. They were here probably six months ago.

Not well. He tried to over-sell us everything. 10 foot of gas line should not cost $727.00.. This is absurd. He tried to take us to the cleaners..He did not offer to take the shortest route...really over-sold the situation. Got other estimates around $300.00 from other providers.

Phillip called prior to the scheduled time and showed up promptly as promised. He was extremely courteous and professional in all his dealings with us during both service calls. Shortly after arrival and a quick review of what he'd be doing that day, he began the work to replace the old water heater. Before entering our lower level which provides the most direct access to the installation site, he placed protective covering on our floor from the doorway to the storage area, put shoe coverings on to keep from tracking dirt into our home, and then began the work. The entire installation went exactly as he said it would, including the pouring of additional concrete to create a proper location for water heater drainage and overflow if there was a catastrophic breakdown of the unit. When he finished the entire installation, he explained how to adjust the water temperature as well as how to relight the gas pilot light using the Piezo-ignition if it ever became necessary to do so. He then cleaned up the entire area, leaving it spotless and in perfect condition. The invoice he presented matched to the penny his written estimate, and we received the allowable discounts for the new system, for which we paid cash to avoid any interest charges, although alternative payment options were available. The last thing he did was establish an annual preventive maintenance schedule for us to be certain that we would get the maximum number of years of usage from the new system and keep it functioning at peak performance. Two days after the completions of the installation, we received a follow-up call from his company to be sure that we were totally satisfied with everything he had done. I would highly recommend Phillip Muniz, and Benjamin Franklin plumbing for any plumbing job - big or small - and am a very happy and satisfied customer.

Terribly expensive, $450.00 for two hours of work (labor) to service a hot water heater. Ridiculous. Also quoted me $2600.00 for a replacement unit that I had priced for less than $1000.00. Quoted me a part for the hot water heater for $1300, an entire brand new unit is less than that!

They were extremely fast with what they did. He came in and he knew what he was doing.

Phillip called before he came over and a great job. The service was prompt and he was nice to deal with.

My son recommended them to me. They were excellent. They are the only one I am going to anymore.

My water stopped working so I called Ben Franklin Pluming, Phillip came out right away and diagnosed the problem and gave me an estimate. He worked me in the next day after another job he had. He came out when he said and went right to work. In a couple hours I had water again and it works great. Phillip also spotted a couple problem areas the Home inspector missed and let me know it was unsafe. I highly recommend them!

City change out the water meter and afterward we had very low water pressure.The city of course said it wasn't their fault, so I called Phillip who had previously done work for us. He came out the next morning and found out that some sediment had gotten into the lines. He was able to fix the problem. He is always very professional and great to deal with. Would recommend.

I have known Phillip Munoz since before he took the Franklin franchise. Nobody is perfect every time but Phillip always makes it right on the rare occasion when a callback is needed. Their prices are definitely in the high end, but don't we always have to pay up for dependable, good work?

The work they did was done professionally and correctly. Their advice was on point to the T. They were prompt in their appointments and estimates and all the work went very smoothly. When I have had emergencies, they have made every effort to come out to help remedy the problem as fast as possible. I cannot say enough good about my experiences with them. I will continue to use them on all my projects and all my plumbing needs. They exemplify the professionalism and service.

I have had one plumber come out to give me an estimate but I never did use that company. It was off of Angie's List. I have not used any Angie's List plumber. It was Benjamin Franklin Plumbing from Hendersonville. I never did have it done. It was not that I didn't want to use them. I didn't have the drain done. The thing with Benjamin Franklin Plumbing was that you need to pay for their service call which I did and it would have been applied to the work but I did not use them. I think he was very professional. He was punctual. I didn't have any other quotes to know how his pricing came in. The thing that I probably didn't like was the fact, and I knew in advance, it wasn't something I didn't know, was the fee to come out because most providers don't do that. If I had a plumbing problem I would certainly consider them. Especially with something major with drains and outdoor stuff because he seemed to know what he was talking about. He didn't really provide the service. He came out and whatever he did I would say it was an 'A'. I would say giving an estimate was an 'A'. He looked good. He was clean and in his uniform and that kind of things. Technically he didn't provide any service to me. I think he came out the same day or the next day so I would say very responsive. I would certainly consider him for future work but it is hard to know.

his services not including his drive time was a little over an ho I was verey satisfied with his work and would use this firm again.

We wanted a faucet replaced which they could not do because of size but he said he could repair the old one but did not inform us what he would charge to do the repair. The charge was outrageous for the repair . We could have had a new faucet installed for less than the repair With no guarantee for work provided on old faucet.*****Thanks to Angie's list , Benjamin Franklin plumbing contacted us regarding our evaluation. Even though we do not agree with what was said by the plumber regarding the price, there was no quote before the repair only after the repair because we would have not agreed to get the old faucet fixed for that outrageous amount charged. **** But due to their honesty in the situation with the phone call, our disagreements were settled and full refund was given .Would suggest always for the customer to get written proposal for any work done so there will be no doubt as to the charges and work to be performed. **** Thanks Angie's list ****

They SHOWED UP QUICKLY which is what is needed with a plumbing problem.

I thought that it would be cheaper and I wanted to pick out my own fixtures so I went out and purchased them. The serviceman only needed to install the fixtures. There was nothing difficult about the job just switching sink and shower heads out. My husband and I both felt that the bill was extremely high for the time spent doing the work and the work itself.

Did a wonderful job, but a while ago so cannot recall date, price was around 500 I think but he had to run another filter line.

Replaced 3 toilets, put in septic pump in basement for toilet/sink/washing machine, finished bathroom. Broke thru cement foundation/floor to run plumbing lines from pump to bathroom. | |Went OK and they did good work but it took a while and they were on the pricey side.

Performed as promised with detailed explanation/estimate of all work and materials. Very satisfied and joined Ben's Society to take advantage of future savings. Actually recovered that membership cost with savings on new tanks.

They are awesome with repairs but they are a little pricey. They work is really good. He was very professional, clean, and on time. The work was worth every penny. They got the job done in about 3-4 hours. The scheduling was really easy. I called and talked to them and she put me on the schedule. They arrived on time. The cleanup was perfect and they even wore shoe covers while they were in the house.

They were double the price for what I actually had the work done for, and that is why I didn’t use them. They were very professional and nice. They were prompt and they came when they said they would.

They did very nice work. They were very prompt, nice, and cordial. They were a little expensive but they did a great job. I would use them again.