Benjamin Franklin Plumbing - Hendersonville

Plumbing, Water Heaters, Drain Pipe Installation,

About us

Benjamin Franklin Plumbing - Hendersonville has been serving the Hendersonville and Asheville area for 5 years. We promise prompt and professional service to all of our customers. “If There’s Any Delay, It’s You We Pay.®” We look forward to solving all your plumbing repair, installation and service needs. Additional phone - (866) 860-0052. Additional contact names - George Phillip Muniz, Rebecca Muniz. Additional DBAs - Legacy Inc, Gas Piping & Plumbing.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing repair, replacement & installation, water heaters, water softeners & drain cleaning.

Services we don't offer

Pump septic tanks.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6120 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
5%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 26-50 of 120 reviews

Lynette B.
03/2017
5.0
plumbing
  + -1 more
They are very good. They do like you to do a yearly contract. The price is expensive, but I do recommend them as a plumber. They are highly qualified. We have not had any problems with them at all.
Description of Work: He did a check of our water heater, put a new valve on, and we have used him for leak repairs and a toilet repair.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob Van D.
12/2016
5.0
plumbing
  + -1 more
He's been excellent. The franchise owner there is a very capable, competent individual. They are not the least expensive but are very knowledgeable and work efficiently.
Description of Work: We had extensive work done. The re-routed two sinks for me through concrete and put in the plumbing for that. They supplied 3 heavy duty faucets. They took up some tiling and changed a 2 handle shower to a single control - temperature controlled one and installed a toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

William P.
11/2016
1.0
plumbing
  + -1 more
The technician was very nice and went to work immediately. He explained what had to be done and it took about an half hour to fix the break. The huge disappointment was the final price,nearly $500 dollars for a 22" piece of pipe, solder and their time. I would warn anyone to shop around to find a better price even if it means shutting the water off over night. The older people in our community should take notice of this.!!!!!!!!!!!!
Description of Work: I attempted to change a leaking outside faucet. I didn't realize the connection was soldered and broke the pipe coming from inside my house. I called Benjamin Franklin Pluming and they arrived in an half hour

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$50,000

Karen R.
06/2016
4.0
water heater repair
  + -1 more
We just changed to Benjamin Franklin Plumbing. The reason for is we had to replace a water heater and they came in with a bid that was way lower than Four Seasons, Four Seasons is pretty expensive. They were here about three weeks ago. It was 3300 dollars. Compared to others the price is good. The quality was good. They have real good responsiveness. They came out on Labor Day weekend. They had to come out once and it could have been done right the first time. They were here probably six months ago.
Description of Work: I had Benjamin Franklin Plumbing replace my water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Janice S.
06/2016
1.0
gas leak repair
  + -1 more
Not well. He tried to over-sell us everything. 10 foot of gas line should not cost $727.00.. This is absurd. He tried to take us to the cleaners..He did not offer to take the shortest route...really over-sold the situation. Got other estimates around $300.00 from other providers.
Description of Work: Gave estimate on installation of 10 foot of natural gas line.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
4.0
punctuality
4.0

$727

Ronald K.
09/2015
5.0
plumbing, water heater repair
  + 0 more
Phillip called prior to the scheduled time and showed up promptly as promised. He was extremely courteous and professional in all his dealings with us during both service calls. Shortly after arrival and a quick review of what he'd be doing that day, he began the work to replace the old water heater. Before entering our lower level which provides the most direct access to the installation site, he placed protective covering on our floor from the doorway to the storage area, put shoe coverings on to keep from tracking dirt into our home, and then began the work. The entire installation went exactly as he said it would, including the pouring of additional concrete to create a proper location for water heater drainage and overflow if there was a catastrophic breakdown of the unit. When he finished the entire installation, he explained how to adjust the water temperature as well as how to relight the gas pilot light using the Piezo-ignition if it ever became necessary to do so. He then cleaned up the entire area, leaving it spotless and in perfect condition. The invoice he presented matched to the penny his written estimate, and we received the allowable discounts for the new system, for which we paid cash to avoid any interest charges, although alternative payment options were available. The last thing he did was establish an annual preventive maintenance schedule for us to be certain that we would get the maximum number of years of usage from the new system and keep it functioning at peak performance. Two days after the completions of the installation, we received a follow-up call from his company to be sure that we were totally satisfied with everything he had done. I would highly recommend Phillip Muniz, and Benjamin Franklin plumbing for any plumbing job - big or small - and am a very happy and satisfied customer.
Description of Work: Phillip Muniz, the owner had previously been scheduled to come to our home a few days earlier to change out some parts on an outdoor faucet that was leaking. He completed that task in a matter of minutes, and while at the house, asked if he could test our water pressure, and also inspect our hot water heater. There was no charge for doing that, but fortunately for us, his inspection uncovered a leak in our current hot water heater system and in the tank reservoir above the water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

jesse D.
07/2015
1.0
plumbing
  + -1 more
Terribly expensive, $450.00 for two hours of work (labor) to service a hot water heater. Ridiculous. Also quoted me $2600.00 for a replacement unit that I had priced for less than $1000.00. Quoted me a part for the hot water heater for $1300, an entire brand new unit is less than that!
Description of Work: repair of a hot water heater.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$441

David Y.
07/2015
5.0
plumbing
  + -1 more
They were extremely fast with what they did. He came in and he knew what he was doing.
Description of Work: He came out for to replace an outdoor water facet.
Rating CategoryRating out of 5
Yes, I recommend this pro
$288

joseph P.
01/2015
5.0
plumbing
  + -1 more
Phillip called before he came over and a great job. The service was prompt and he was nice to deal with.
Description of Work: Connected sewer drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

francis F.
08/2014
5.0
plumbing
  + -1 more
My son recommended them to me. They were excellent. They are the only one I am going to anymore.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

melinda S.
06/2014
5.0
plumbing
  + -1 more
My water stopped working so I called Ben Franklin Pluming, Phillip came out right away and diagnosed the problem and gave me an estimate. He worked me in the next day after another job he had. He came out when he said and went right to work. In a couple hours I had water again and it works great. Phillip also spotted a couple problem areas the Home inspector missed and let me know it was unsafe. I highly recommend them!
Description of Work: Replace well pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

John R.
05/2014
5.0
drain pipe, plumbing
  + 0 more
City change out the water meter and afterward we had very low water pressure.The city of course said it wasn't their fault, so I called Phillip who had previously done work for us. He came out the next morning and found out that some sediment had gotten into the lines. He was able to fix the problem. He is always very professional and great to deal with. Would recommend.
Description of Work: Flushed water line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Bill O.
05/2014
5.0
plumbing, water heater repair
  + 0 more
I have known Phillip Munoz since before he took the Franklin franchise. Nobody is perfect every time but Phillip always makes it right on the rare occasion when a callback is needed. Their prices are definitely in the high end, but don't we always have to pay up for dependable, good work?
Description of Work: Installed an anode rod in my water heater.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephenie E.
05/2014
5.0
plumbing
  + -1 more
The work they did was done professionally and correctly. Their advice was on point to the T. They were prompt in their appointments and estimates and all the work went very smoothly. When I have had emergencies, they have made every effort to come out to help remedy the problem as fast as possible. I cannot say enough good about my experiences with them. I will continue to use them on all my projects and all my plumbing needs. They exemplify the professionalism and service.
Description of Work: Benjamin Franklin Plumbing has done several jobs for both me personally and for an apartment building I own. These range from resetting a sink to installing a new water softener and well pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Kathy K.
04/2014
5.0
plumbing
  + -1 more
I have had one plumber come out to give me an estimate but I never did use that company. It was off of Angie's List. I have not used any Angie's List plumber. It was Benjamin Franklin Plumbing from Hendersonville. I never did have it done. It was not that I didn't want to use them. I didn't have the drain done. The thing with Benjamin Franklin Plumbing was that you need to pay for their service call which I did and it would have been applied to the work but I did not use them. I think he was very professional. He was punctual. I didn't have any other quotes to know how his pricing came in. The thing that I probably didn't like was the fact, and I knew in advance, it wasn't something I didn't know, was the fee to come out because most providers don't do that. If I had a plumbing problem I would certainly consider them. Especially with something major with drains and outdoor stuff because he seemed to know what he was talking about. He didn't really provide the service. He came out and whatever he did I would say it was an 'A'. I would say giving an estimate was an 'A'. He looked good. He was clean and in his uniform and that kind of things. Technically he didn't provide any service to me. I think he came out the same day or the next day so I would say very responsive. I would certainly consider him for future work but it is hard to know.
Description of Work: I got an estimate from Benjamin Franklin Plumbing from Hendersonville for an outside drain.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Greg S.
03/2014
4.0
plumbing
  + -1 more
We wanted a faucet replaced which they could not do because of size but he said he could repair the old one but did not inform us what he would charge to do the repair. The charge was outrageous for the repair . We could have had a new faucet installed for less than the repair With no guarantee for work provided on old faucet.*****Thanks to Angie's list , Benjamin Franklin plumbing contacted us regarding our evaluation. Even though we do not agree with what was said by the plumber regarding the price, there was no quote before the repair only after the repair because we would have not agreed to get the old faucet fixed for that outrageous amount charged. **** But due to their honesty in the situation with the phone call, our disagreements were settled and full refund was given .Would suggest always for the customer to get written proposal for any work done so there will be no doubt as to the charges and work to be performed. **** Thanks Angie's list ****
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Benjamin Franklin Plumbing - Hendersonville
While it is correct I did not give [member name removed] a written quote I did verbally quote him on the repair of the faucet before the repair. The faucet he wanted to install did not fit the existing vanity top. I regret the fact [member name removed] wasn't happy with the repair. He gave no indication to us that the repair was not to his liking. Had we know he wasn't happy or 100% satisfied with the repair we would have not charged anything for the repair. I will even extend a reimbursement to [member name removed] immediately. As for an unwritten proposal, I should have then as I always have done, beforehand. If it's not written, it's not real. Phillip Muniz, Owner

Joe B.
03/2014
4.0
plumbing, drain cleaning
  + 0 more
his services not including his drive time was a little over an ho I was verey satisfied with his work and would use this firm again.
Description of Work: the main drain line for the washer, dishwasher and kitchen sink stopped up. the plumber had to use a power unstopper and that took some time. |

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$179

Janie M.
03/2014
5.0
plumbing
  + -1 more
They SHOWED UP QUICKLY which is what is needed with a plumbing problem.
Description of Work: It's been a while since I used them, but their primary quality was SPEED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Tiny F.
03/2014
3.0
plumbing
  + -1 more
I thought that it would be cheaper and I wanted to pick out my own fixtures so I went out and purchased them. The serviceman only needed to install the fixtures. There was nothing difficult about the job just switching sink and shower heads out. My husband and I both felt that the bill was extremely high for the time spent doing the work and the work itself.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$900

Response from Benjamin Franklin Plumbing - Hendersonville
[Member name removed] had approved this work before proceeding by initialling a proposal. The costs for the replacements were listed along with the guarantees. The total job took approximately 3 hours and I performed the work that same day. I have been performing service work for 27 years and have become very proficient at installations and replacements. I did inform [Member] that the job would take approximately 3-4 hours. The Finley's were very happy with the job and were glad it could be done that same day. Our prices allow for labor, materials and guarantees. [Member] seemed satisfied to the point of purchasing our Ben Society Club Membership which provides a whole house inspection, priority emergency response times and discounts on every service we provide. So to be honest, I am a little surprised at their response and would have greatly appreciated feedback from them personally without going to a site that greatly impacts the credibility of a company. I am always only a phone call away. Phillip Muniz, Owner

Judy B.
02/2014
5.0
plumbing
  + -1 more
Did a wonderful job, but a while ago so cannot recall date, price was around 500 I think but he had to run another filter line.
Description of Work: They changed out and made larger the water filter in the basement, making much easier to change and less frequently.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

John W.
02/2014
5.0
plumbing
  + -1 more
Replaced 3 toilets, put in septic pump in basement for toilet/sink/washing machine, finished bathroom. Broke thru cement foundation/floor to run plumbing lines from pump to bathroom. | |Went OK and they did good work but it took a while and they were on the pricey side.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,400

Lynn M.
02/2014
5.0
plumbing, water heater repair
  + 0 more
Performed as promised with detailed explanation/estimate of all work and materials. Very satisfied and joined Ben's Society to take advantage of future savings. Actually recovered that membership cost with savings on new tanks.
Description of Work: Evaluated well holding tank, well head, water heater and system. Replaced holding tank and water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Joseph F.
01/2014
5.0
plumbing
  + -1 more
They are awesome with repairs but they are a little pricey. They work is really good. He was very professional, clean, and on time. The work was worth every penny. They got the job done in about 3-4 hours. The scheduling was really easy. I called and talked to them and she put me on the schedule. They arrived on time. The cleanup was perfect and they even wore shoe covers while they were in the house.
Description of Work: They completely replaced and installed a new shower value.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Sebette H.
01/2014
5.0
plumbing, drain pipe
  + 0 more
They were double the price for what I actually had the work done for, and that is why I didn’t use them. They were very professional and nice. They were prompt and they came when they said they would.
Description of Work: They gave us an estimate to run an outdoor water line and piping.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Sam H.
01/2014
5.0
plumbing
  + -1 more
They are really good. They did great work. They are usually on time and if they are not they will let you know. I have been very satisfied with them. I trust their work. The plumber is professional and they make sure that they have all the equipment. They cover up their shoes before they come into your house. They wear nice uniforms. The scheduling is not an issue and they do what they can to work you in as quickly as possible.
Description of Work: I had a service contract with them and they would do an overall checkup on the house. This included checking pipes and overall plumbing for the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Contact information

3278 Asheville Hwy Ste B, Hendersonville, NC 28791

www.benjaminfranklinplumbing.com/franchises/nc/hendersonville.aspx

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.16248
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Pipe Installation,
Water Filtration and Softening,
Drain Cleaning,
Kitchen and Bath Remodeling,
Wells and Pumps,
Natural Gas Lines,
Appliance Sales and Installation,
Gas Logs,
Basement Waterproofing

FAQ

Benjamin Franklin Plumbing - Hendersonville is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Benjamin Franklin Plumbing - Hendersonville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Benjamin Franklin Plumbing - Hendersonville does not offer free project estimates.
No, Benjamin Franklin Plumbing - Hendersonville does not offer eco-friendly accreditations.
Yes, Benjamin Franklin Plumbing - Hendersonville offers a 10% senior discount.
Yes, Benjamin Franklin Plumbing - Hendersonville offers emergency services.
Yes, Benjamin Franklin Plumbing - Hendersonville offers warranties.
Benjamin Franklin Plumbing - Hendersonville offers the following services: Plumbing repair, replacement & installation, water heaters, water softeners & drain cleaning.
Pump septic tanks.

Contact information

3278 Asheville Hwy Ste B, Hendersonville, NC 28791

www.benjaminfranklinplumbing.com/franchises/nc/hendersonville.aspx

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM