Emily's Elves was created to help the communities of Western North Carolina and North Georgia. We want to provide affordable specialty services for people in need. Whether it is a thorough housecleaning or a kind person to sit with your elderly family member, we are here to help!
Description of Work: I contacted them to do a deep cleaning of a home we were buying before we moved in. I was told it would take 3 ladies, for 4 hours to do this request, which I told them the cabinets needed attention, windows and floors as we were in it 2 weeks prior. They called two days after to say it needed 1 lady and 4 more hours but could not be done till after we were in, to which I said no thanks. Upon arrival we found NOTHING done, same dirt on floors, windows. Same dead bugs on floors, cabinets still had trash and mouse bait in them. This disgrace was followed by no follow up from owner, no visit to see job not done, no help to resolve the issue. This was a gift to my wife to save time and work and they ruined this causing lots of problems. It has been a week and they have not come out to witness this lack of service.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
$235
Jodie M.
07/2015
2.0
house cleaning
 + -1 more
It was ok, but shortly after my cleaning it came to my attention that the owner of the elves was having an affair with one of her employees. To each her own but I personally do not want this type of unprofessional behavior around me or my home. Especially someone who advertise s cleaning for Christ. I also know some of her employees and know for a fact they couldn't have passed a background as advertised in the add. This is probably the reason that at least two homeowners have had property stolen by the elves. To bad I found all this out after I let them into my house!
Description of Work: Cleaned house. Concentrated too much in one area. Didn't get some areas cleaned at all!
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$100
Peggy W.
05/2015
3.0
house cleaning
 + -1 more
unknown
Description of Work: Housecleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Robert D.
02/2015
4.0
house cleaning
 + -1 more
unknown
Description of Work: I have been using Emily's Elves for house cleaning, three hours every two weeks since October 2014. I have been very satisfied with their service and they have been very flexible in scheduling to meet my needs.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$19
Patricia S.
09/2014
5.0
house cleaning
 + -1 more
unknown
Description of Work: This was a gift to me from my daughter so I am unsure of the cost. They arrived on time and did a wonderful job!!!! They did more in four hours than I could do in a month! I am so pleased that we are having them come in every two weeks to keep up on things. Will have the "deep clean" done once a year as it was very complete. Use this company with confidence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
FRANK B.
07/2014
5.0
house cleaning
 + -1 more
unknown
Description of Work: They did a "deep cleaning" of my house. Very good job. Even did windows. We will be using them on regular basis.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Donna W.
07/2014
2.0
house cleaning
 + -1 more
unknown
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
Michelle E.
01/2014
4.0
house cleaning
 + -1 more
Did not make some of beds second time-had done first time-do not clean outside windows as they claim it is too high up-overall good but need work on documenting communication between client and service providers-also not sure they need so may cleaning house without laundry or pets so unsure if they may overcharge due to # of people sent-overall I was happy with them
Description of Work: Clean house
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy D.
09/2013
5.0
house cleaning
 + -1 more
I talked to the person in charge and could not arrange a date and time for them to come to my house for cleaning. All the employees were busy the time I needed someone. The woman I talked to was very polite and also said that they didn't come to the Cullowhee area.
Description of Work: Nothing. A date could not be arranged.
Rating Category
Rating out of 5
Joy B.
10/2012
5.0
house cleaning
 + -1 more
The first time they came out to the house they did not have time to complete the whole house. This was partially my fault because we had not taken time to pick up before we left the house to be cleaned. They left a note when they left explaining what they were able to accomplish and why they could not finish everything on the list. The second time they came to my house they scheduled an extra hour in order to have enough time to finish the whole house. They did a great job and even worked on a couple of extra items around the house. It was so nice to come home to a house that was clean!
Description of Work: Cleaned 3 bedrooms, 2 bathrooms, kitchen and laundry room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
David D.
07/2012
5.0
house cleaning
 + -1 more
Well, no problems of any kind.
Description of Work: Full cleaning for five rooms including bath and kitchen. Always on time and eager to do good work and follows directions well. I would use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$52
Judith S.
12/2011
5.0
house cleaning
 + -1 more
They did a good job for me. I've had them before. I was not that pleased. The owner called me back in a month and said let's try again; she would give me a discount. She did it and sent in new people. I liked them very much. She lives in Hayesville and she works there; at least, she is trying to do so. I live 30 miles from there. It was kind of nice to have someone who knows the area. I am barely new, just 4 years here. I don't think other than the safety, I can feel that somebody can come out of the paper. They didn't check the little things. I was pleased that they could come out on the Christmas Eve.
Description of Work: I used Emilys Elves for housecleaning during the Christmas Eve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
John P.
11/2011
5.0
house cleaning
 + -1 more
My wife and I have been looking for someone to clean our house due to our busy schedule. After looking and seeking advice from my neighbors and friends I found Emily's Elves. I e-mailed them to ask for a price quote. The next day I recieved a call from the company owner who explained all of there services, pricing and list of job's they are capable of preforming. My Wife and I made an appointment for our home to be cleaned. There service was outstanding. Two ladies (one of them being the owner) came and did a walk through our home. We explained what all we wanted done. The were very quick, efficient, tidy and completely professional. They cleaned each and every nook and cranny in our home. There service is one that I can not recomend enough for busy people.. They also are looking our for there clients. I knew this as they were concerned about the time there were spending on cleaning certain areas. As they were concerned with the money the client was having to pay for there services. We all are self confident with our homes as we feel that there not clean and neat enough for anyone. But they were very complementary and offered cleaning tips along with time saving information to help us the client keep our homes clean! I can't say enough good things about Emily's Elves I highly recommend them to anyone and everyone !
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Home Healthcare - In-home Services,
Child Care - Other,
Animal & House Sitting
FAQ
Emily's Elves is currently rated 3.7 overall out of 5.
No, Emily's Elves does not offer free project estimates.
No, Emily's Elves does not offer eco-friendly accreditations.
No, Emily's Elves does not offer a senior discount.
No, Emily's Elves does not offer emergency services.
No, Emily's Elves does not offer warranties.
Emily's Elves offers the following services: House Cleaning, Pet & House Sitting, Child Care