Makeover My Yard!

I hired Makeover My Yard to address irrigation issues in the front and side areas of my yard. Evan proposed a design that included dry creeks, underground water filtration and berms. Based on this project, I would not recommend this group. The dry creek and underground piping are fine. However, they did not use the shade of stone that matches my existing landscape, which we discussed in our consultation. And the above ground berms have not routed the water successfully - instead they made the situation worse by creating new water dams in the yard. After the project ended, I contacted Evan four times over four weeks as these issues need to be addressed. Nobody at the company has responded. I invested $7000 into this project and it will cost at least $3500 to correct the issues with the rock and the berms. Given their poor customer, failure to provide what was promised and refusal to do anything to address the situation, I would not recommend this company.

We were under a close deadline due to a wedding, within 1 week all the work was done and we couldn't have been more pleased with the outcome!

It took awhile to get the project started but once they started they completed the job quickly. On the last day the sales guy came for the final check and I expressed my concern about the countertop on the grill structure. They used 2 different pieces of stone that didn't match and a corner of the countertop was broken and patched together. The worst part was the 1 to 2 inch gap behind the grill. We verbalized these concerns with the sales guy and he said they'd make it right, so I paid them. We started with phone calls and a guy did come out and said the stone was from the same pallet and the gap was for "venting" We expressed that that is not how you do "venting". We attempted to resolve the issue through Angie's List but didn't come to a resolution. We agreed to try arbitration but MakeOver My Yard never responded. Since they were nonresponsive decided to hire someone else to replace the countertop and filed a claim in Small Claims Court. The judge ruled in our favor on Feb. 5 and we still have not received a check. Do not hire these guys. They should be removed from Angie's List or put in the penalty box until they abide by the court order.

Originally everything went great, mainly because work was performed in Nov 2017 while plants were in a dormant state and there was no need for watering. Since then, we had plants that never came back from dormancy and plants that died pretty quickly. The slow drip does not work correctly either. I notified Eric and he said plants were not warrantied and the slow drip was not maintenance free and wanted to charge us to come take a look. It's hard to know if the plants are healthy and alive and the slow drip works properly when install is done during winter months. I was a repeat customer and was going to have them landscape our backyard but no way will I do it now. They don't stand behind their product and don't care about customer loyalty.

Planting’s looked awesome but there was no soil prep and no guarantee that the system would work and that plants would survive. The only reason I didn’t give them an F is because Eric is so fantastic and the crew is nice and punctual, other than that not a good experience the second time around. I had work done in Nov 2017, plants looked unhealthy but it was their dormant season and I thought they would come back. Some did, some didn’t, and some died because the slow drip was not functioning properly. I did call them immediately when I suspected this and Eric came out, but it had just rained and the ground was saturated. I emailed them again after this dry spell because plants are dying and are dead and they want to charge for the service. They also blame me for the plants dying. Now, I should’ve trusted my extincts from the very beginning because the contract they make you sign is very defensive and almost hostile. I expressed my distaste for the contract and Eric said they get that a lot. RED FLAG!!! Also, there is no soil prep at all, they lay a thin layer of topsoil, dig a hole and plop the plant in it. No root starter, peat moss, cow manure is worked into the soil. So needless to say I have around 15 very expensive plants that are dead and a slow drip that doesn’t work. Eric knew I was working in stages with the whole backyard ready to begin but they would rather lose the business than make things right. This company wouldn’t even allow me to send the check for the remaining balance in the mail. I had left to run an errand and they finished before I got back. I told them I would immediately stick it in the mail but they said no so my husband had to hand deliver it the following Monday because work was completed on Friday. We were repeat customers with no issues on payments and had already given them over 5 k. Eric is a great designer but the owner is a big thumbs down!!!!

They did an outstanding job and we love the new outdoor kitchen. Would highly recommend them.

I’m still patioless after working with them since March. After I created the docs for the HOA and got an approval for a patio, I signed and delivered a contract on March 28. I then heard nothing back. I contacted them on April 11 to check in. They then came to my house on April 19, so I could pick out the pavers, and gave a preliminary install timeframe of the week of May 17. I’ve not heard from them since. I’m done. Fortunately, no money changed hands so I’m free to find a new contractor. I now have to go through the whole process again, I’ve wasted weeks of time, and availability will probably be limited.

Masterful work! Really, artistry in stone. Very professional design and installation.

Makeover My Yard was a pleasure to work with before, during, and after the completion of our patio project. As part of our backyard renovation, we also had a porch roof constructed by another contractor over a portion of the paver patio. Makeover My Yard was very flexible in the design stage and willing to accommodate numerous items related to the porch in their scope of work (concrete footers for porch columns, drainage pipes for gutter downspouts, etc). During construction, the team was very attentive to detail and quick to minimize disruption to other areas of our yard. They worked hard every day on the job site, even on the coldest days in December. After completion of the project (and after receiving payment in full), they still made several trips to our home free-of-charge to ensure we were completely satisfied with the finished product. Overall, we are very happy with the quality of their workmanship and would highly recommend them to anyone interested in a new paver patio.

GREAT! Showed up on time, provided estimate on time, did exactly what we wanted for a very reasonable price. Started on time. Finished early. Would definitely hire them again.

They had very useful and economical design suggestions which I definitely needed as I had no idea what to request. My front yard receives intense sunlight that almost killed some plants put in by the previous owners. The prior owners had also removed some shrubs in anticipation of doing landscaping that they never completed. As I am not a gardener type, I was looking for something low maintenance that would not only look nice but not be overly expensive. What they suggested was all of that and more. They also transplanted the suffering plants from the front of the house to the back of the house as they were still viable for no additional cost. I would highly recommend them and plan to use them again in the future as the budget allows for some additional work.

Company was easy to work with. Went through numerous iterations before settling on a final plan. They were very patient with all the changes. Work was done quickly and efficiently. A couple of minor glitches, but overall we are pleased with the result.

The project went great ! They were very professional and cleaned up at the end of their work. High quality work. Already told neighbors and friends. Will definitely use them again.

It went extremely well. They kept me informed of the delay on their previous job due to the hurricane, and still managed to finish a day early. They were very easy to work with and I am very pleased with the result.

Eric came up with a solution to transform my hill in back to a beautiful mulched landscaped area with drought resistant plants. The smart design is ascetically pleasing and will help hold the hill together when the plants get established. Eric also put in a rock riverbed at the base of the hill with gravel underneath to aid in the drainage problem. The work took 3 days to complete, and his crew worked part of the time in the pouring rain! In addition, I am trying to put in a drip irrigation system myself, and Eric has provided valuable insight as to the best way that it could be done. He has also given me links to self help sites for irrigation systems...which he did not have to do. I'm very happy with the result and would definitely consider his services again.

This is our 4th time using Makeover My Yard for our Landscaping projects. We enjoy working with the team as they always have good ideas and solutions, as well as being professional, courteous, knowledgeable and reliable. Highly recommended.

Paul was friendly and accessible. He was prompt in answering any questions we had. Everyone at Make Over My Yard was professional and always willing to answer any questions. The crew that came out to work did an amazing job and left our yard clean when they were done.

Everyone were so professional. We would definitely hire them again & recommend them as well.

Absolutely fabulous! We are so happy with the finished product. Everyone from Makeover My Yard were polite and professional. No question went unanswered and the team was very helpful with design ideas. It was a joy to work with them and we will definitely be calling again for future projects. We would highly recommend Makeover My Yard!

The crew that was here was hardworking and took lots of care to make sure the patio was leveled and the stones were laid out nicely. One of the owner's Evan was great with giving his ideas to make the patio a great shape, and took extra steps to make sure our patio would hold up on the little slope of our yard and made sure drainage issues were all addressed with the rain run off areas. I was very pleased with the patio and fire pit. Good communication from this team and look forward to the next phase of our backyard makeover.

Very disappointing. Sloppy and careless. Absolutely no grading done and big piles of mud in the rocks. Im still cleaning it up and just discovered an entire area up by my mailbox with no landscape fabric under the rocks which was about the ONLY thing I asked they do. I was concerned that I could see so much fabric in the areas that had it and the owner's reply was "well it's a lot of fabric to cover". I guess it was too large of a job. Ive got weeds everywhere, one plant died and a tree is looking questionable. The fabric that was put down is ripped in several places because of the way the rocks were dumped (literally) and they laid fabric over sharp rocks tearing through. Its really difficult to find people who take pride in their work and its no different with this company. The owner and some guys did come back once to plant trees that we went ahead and planted so i asked them to help me clean up the huge mud piles but you can guess how that went. I was going ahead of them trying to uncover spots and they were basically just recovering them. Really frustrating. In retrospect I should have hired laborers and bought supplies. I'd have saved a ton of money

After a rocky start, what with rain delays and such...the work went quickly. The plants were healthy and the sod matched the rest of the grass beautifully. Silvario, Brad, and Jesus worked hard in the horrible heat and were courteous and considerate. Everything was cleaned up and put away each evening before they left for the day. We are very pleased with the result and look forward to enjoying the beauty that Makeover My Yard provided for us!!

The whole team did a great job and made it a very enjoyable experience. The owner and management team was excellent with communication and took care of every comment/question or concern that I had. On way to create a very welcoming and beautiful exterior space in my back yard.

The installation crew did a great job with what they were told to do. I was not pleased with the project designer's responsiveness to my requests for correction of a deficiency with part of the installation. I wrote the project designer an email expressing my displeasure. I got no response until later when I contacted the company principle weeks later. After connecting with him, He completed correction of the deficiency with me and the company sharing the cost. My complaint with the correction was that smaller stones were used to correct the deficiency than were originally installed but at this point I just wanted correction of the deficiency. I called the company in March 2017 (as agreeded to with the company principle) to start discussion on getting phase 2 done. I talked to the company principal who was off site but said he would call me back. It's May 2017. I have not received that call. Very frustrating and devaluing!

The workers worked very diligently. Did everything they were suppose to do and things that were asked of them that were not "according to the job." That said, there were no "change order" charges.