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Kinetico Water Systems

Water Filtration and Softening, Wells and Pumps, Water Coolers,

About us

We are the Authorized, Independent Kinetico dealer for all of Eastern and Central NC and Southeastern VA. We are family-owned and operated for the past 25 years. We have grown to have five different offices to serve you with all tour water quality needs. We are experts in water quality issues and aim to educate our customers about their water. We solve any water problem - affordably and with the best equipment available. We accept major credit cards. Additional Website - awscc.com.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

FULL LINE OF KINETICO PRODUCTS - WATER SOFTENING, WATER FILTRATION, PH CORRECTION, ODOR REDUCTION, CHEMICAL & CHLORINE REMOVAL, KINETICO REVERSE OSMOSIS DRINKING WATER PURIFICATION SYSTEMS FOR PURIFIED DRINKING & COOKING WATER, SERVICE ALL KINETICO & NON-KINETICO SYSTEMS, WELL MANAGER SYSTEMS FOR LOW-YIELD WELLS & WELL YIELD EVALUATIONS, SELL & INSTALL MARATHON NON-METALLIC WATER HEATERS, LEAK DETECTION SYSTEMS

Services we don't offer

DO NOT DRILL WELLS.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.610 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
0%
3
30%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.9
responsiveness
4.4
punctuality
4.7
Showing 1-10 of 10 reviews

Reynaud S.
06/2018
3.0
water softeners
  + -1 more
I left 2 messages to return my call to set up an appointment. They never called back.
Description of Work: I wanted them to come out and service the system they installed

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


Kris G.
03/2017
5.0
water softeners
  + -1 more
Perfect !
Description of Work: Provided New Filters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$122

Calvin K.
02/2016
3.0
water softeners
  + -1 more
unknown
Description of Work: Installed water conditioner and in-line home filtration, and under-sink RO water purifier.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0

$3,800

Kirk H.
09/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: I wanted a water softener and whole-house filter installed, but was on a fairly tight budget. I know there are homes that spend 2-3 times what I spent in order to have the "best" system possible. Kinetico offers those systems too, but they were able to suggest options that would do the job for a home my size and provided me a competitive quote. The softener and filter hardware is not top of the line, but still warrantied for 5-10 years and with the company being local I felt comfortable going with them. The install was performed on the day scheduled, the cost was identical to the quoted amount, and we're very happy with the result. The water looks and tastes clean right out of the tap and we won't have issues with scale/deposits ruining our appliances and plumbing. Perfect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Edward H.
08/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: installed water softener system. they did what they said they would do when they said they would do it. all went as planned without any issues.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John M.
08/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: I had a problem with my existing water softener. I liked the dual tank Kinetico product. The person from Kinetico tested my water. The test indicated the existing softener was working but not very well. Since I had had problems with it in the recent past, I decided to replace it. The Kinetico person was informative, took time to explain how their system worked and how it was different from some others. No hard sell or up sell. Since they had serviced my existing water softener, I had some experience with their servicing capability. On the scheduled day of the installation, they arrived on time, removed my existing water softener, and installed the new one. It went quickly and the installer explained what I needed to know about the device. I asked a lot of questions and some more than once. He did a good job with the explanations. I felt the experience was a good one and I would use them again. The only issue I have is that the Kinetico price is higher than anyone else. However, I am completely satisfied with the job and the product.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Cynthia C.
11/2013
3.0
water softeners
  + -1 more
Presentation was well done. Product was a little hard to understand. Cost was outrageous for a water softner.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$5,400

Response from Kinetico Water Systems
Dear member, we are pleased to know that the presentation was well done. We strive to share as much knowledge about the water treatment process, as possible. We are sorry to hear that the product design was hard to understand and will better ourselves in this delivery. As for cost, it is obvious that with the package price listed, there was more than just a water softener presented. Each consumer desires different forms of treatment for different contaminants in the water, so please understand that ore than just a water softener was proposed. We offer all sorts of filtration options, including high quality drinking water via reverse-osmosis,down to simple sediment/chemical filtration, and water softening as well. Hopefully someday, we will be able to add you to the very satisfied Kinetico family. Thank you for the initial time you put aside to allow us to share this information..!

meredith H.
08/2013
5.0
water softeners
  + -1 more
we wouldn't use any other system, so whoever is the provider is who we would use
Description of Work: installed our own system into our new home

Rating CategoryRating out of 5
quality
5.0
value
5.0

Yes, I recommend this pro
$150

sally M.
10/2012
5.0
water softeners
  + -1 more
All of the work was completed as suggested and the space was cleaned. We can't say enough kind words about the professionalism shown by this company in addition tot he low key "sales pitch" for the replacement parts. It was a pleasurable experience and we will certainly continue to work with this company in the future. Thank you Angie's List as it was the result of one review that was so positive that made us want to give this company our support.
Description of Work: Our water softener began leaking and we called two service companies. One that we had used for the past six years never responded, but Kinetico Advanced Water systems responded immediately and sent a repairman. He stopped the leak, removed and resealed all of the pipes, and completed a general preventative maintenance of the parts including cleaning out the salt tank. When finished he recommended some replacement parts in addition to installation of a water shut off valve in the house as we could only shut off water at the street. We would pay only for the parts as the initial cost of coming to the house was the labor cost that would cover any work for 30 days. We had all of the repairs completed as suggested the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Pam V.
09/2012
5.0
water softeners
  + -1 more
They have excellent customer service, and I have been using them for years.
Description of Work: They have installed a RO water filtration system and a whole house filtration system for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    14821 US 17, Hampstead, NC 28443

    www.kineticonc.com/wilmington/contactus.htm

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Wells and Pumps,
    Water Coolers,
    Water Heaters

    FAQ

    Kinetico Water Systems is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 AM

    Tuesday: 8:00 AM - 5:00 AM

    Wednesday: 8:00 AM - 5:00 AM

    Thursday: 8:00 AM - 5:00 AM

    Friday: 8:00 AM - 5:00 AM

    Saturday: Closed

    Kinetico Water Systems accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Kinetico Water Systems offers free project estimates.
    Yes, Kinetico Water Systems offers eco-friendly accreditations.
    No, Kinetico Water Systems does not offer a senior discount.
    Yes, Kinetico Water Systems offers emergency services.
    No, Kinetico Water Systems does not offer warranties.
    Kinetico Water Systems offers the following services: FULL LINE OF KINETICO PRODUCTS - WATER SOFTENING, WATER FILTRATION, PH CORRECTION, ODOR REDUCTION, CHEMICAL & CHLORINE REMOVAL, KINETICO REVERSE OSMOSIS DRINKING WATER PURIFICATION SYSTEMS FOR PURIFIED DRINKING & COOKING WATER, SERVICE ALL KINETICO & NON-KINETICO SYSTEMS, WELL MANAGER SYSTEMS FOR LOW-YIELD WELLS & WELL YIELD EVALUATIONS, SELL & INSTALL MARATHON NON-METALLIC WATER HEATERS, LEAK DETECTION SYSTEMS
    DO NOT DRILL WELLS.

    Contact information

    14821 US 17, Hampstead, NC 28443

    www.kineticonc.com/wilmington/contactus.htm

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM
    Saturday:
    Closed