We take pride in our service department. Our reliable service technicians are trained regularly to keep up with the latest technological innovations in our industry. You can be confident that our technicians are the very best. Please give us a call, day or night, and we will take good care of your home comfort. Additional address: P.O. Box 2706, Surf City, NC 28445.
Description of Work: We replaced our heat pump unit. They did a great job, which involved working in small, tight spaces. They had to customize a bit. Very pleased with their customer service.
Rating Category
Rating out of 5
Yes, I recommend this pro
Danielle H.
02/2016
5.0
heating & air conditioning/hvac
+ -1 more
I have been using them since 2008 and had good experiences. I have had a few emergencies since then and most of the time they are able to accommodate you. They are one of the only gigs in town, so they tend to be busy.
Description of Work: Sorry, but I can't remember the cost. They installed a new AC unit, which came with a 10-year warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kim E.
02/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Outdoor unit on heat pump replaced. Owner came after hours to do the repair. | |10 year warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Paul T.
07/2014
3.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$250
Tom R.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
They came out on a weekend, which is pretty unusual, and I did not get any extra charges for the weekend. They said they would be back that afternoon, and they were, and they gave a time by which they would complete the work, and they were on schedule. They had to order the fan unit which they did.
Description of Work: We used Gideon's Heating and Air. We were having some issues with cooling in both the upstairs and downstairs unit, and it was basically opening the house up for summer, and they put freon in one unit, and a fan motor in another unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$765
Todd C.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
The price is unknown since it was part of a package deal with the general contractor. The only downside was that the heat pump being utilized stopped working one day after the tech had left. The company was responsive to send someone back to clear the problem. Since then everything has worked fine.
Description of Work: We enclosed a covered porch and one of the Heat Pumps was used to provide HVAC to the new room, with its own thermostat.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shannon J.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
Met with foreman. Went over the location of all the vents, etc. Work was done in a professional way within 2 days and cleaned job site up. Used quality materials and were knowledgeable.
Description of Work: Fast, professional & quality work
Rating Category
Rating out of 5
Yes, I recommend this pro
$8,000
Susan W.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
Very well.
Description of Work: Installed duct work, zone controls and damper to existing downstairs system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Thomas S.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Gideon's Heating and Air Conditioning is very responsive and do extremely good work. The only negative thing that I can say about them, and it's not even a big negative, is the closest you'll get from them as far as an arrival time is about a 3 to 4 hour window and most of the time their within that and sometimes they'll a little out, but they are in demand. It's not a problem. They do extremely good work and are very personable. They're professional and they know what their doing.
Description of Work: I used their heating and A/C services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Myra G.
08/2011
5.0
heating & air conditioning/hvac
+ -1 more
They were absolutely excellent and I would keep using them.
Description of Work: I used Gideon's Heating & Air Conditioner last month.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carolyn F.
10/2009
1.0
heating & air conditioning/hvac
+ -1 more
I was initially pleased with their service and professionalism when they came out. Unfortunately, when I turned on the unit, it was still not cooling effectively so I called them back. They again sent someone out who said that some wires were damaged that were not damaged when they first came out. Since I had not used the unit since their initial repair, I thought it should have been covered under their first call but they did not agree and charged me for the service call.
Description of Work: AC repair; replaced part.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
$600
06/2006
5.0
heating & air conditioning/hvac
+ -1 more
IT IS GOOD TO HAVE RELIABLE PEOPLE WHO WORK FOR YOU AND THIS COMPANY DEFINITELY HAS THAT. THEY WERE PROMPT TO CALL ME AND GET THE NEW SYSTEM INSTALLED. THEY ALSO HAVE VERY REASONABLE PRICES COMPARED TO THE REST OF THE PLACES IN RALEIGH.
Description of Work: GIDEON'S HAD A TECHNICIAN INSTALL A UNIT TO COOL AND HEAT OUR HOUSE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Gideon's Heating & Air Conditioning is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Gideon's Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Gideon's Heating & Air Conditioning does not offer free project estimates.
No, Gideon's Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Gideon's Heating & Air Conditioning does not offer a senior discount.
No, Gideon's Heating & Air Conditioning does not offer emergency services.
No, Gideon's Heating & Air Conditioning does not offer warranties.
Gideon's Heating & Air Conditioning offers the following services: Heating & air conditioning